--- title: "Eber Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eber Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/182972/EBER/" page_type: "product" language: "en" --- # Eber Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Eber ## What is Eber? Eber is a Loyalty Marketing Platform. Trusted by hundreds of businesses worldwide, enabled businesses of all sizes to build loyalty programs that connect and retain their customers. Provides a suite of ready-to-use solutions for brands to start engaging customers, drive repeat sales, and build a bigger loyalty customer base. Leverage 80+ integrations with the shopping cart, POS, and payment gateway. No matter how big or small your business is, Eber plans to fit your needs. - Loyalty made simple: Whether you're a retailer, F&B, hotel or e-commerce - Built for businesses of all sizes: No matter how big or small your business is - Get started in days: Setup is fast and easy. Support and playbooks ready - Keep track of everything: All of your data is in one place - Ready integration: Integrates seamlessly with your existing systems ## What is Eber used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $69 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eber?[Manage this product listing](https://www.g2.com/products/eber/claim_requests/new?auto=true) ## Eber Overview Updated September 2026 AI summary Eber supports businesses of all sizes in managing customer loyalty, CRM, and marketing automation through a suite of tools for campaign management, rewards programs, customer segmentation, and engagement tracking. With deployment across web, mobile, and desktop platforms, Eber offers features like multi-channel communication, gamification, analytics, and integration options to enhance customer experience and retention strategies. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eber 5.0 (2) VS. [4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price $69 Usage Based, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.9 (3,835) Value For Money 4.5 (2) Value For Money 4.9 (3,458) Customer Service 5.0 (2) Customer Service 4.9 (3,518) ## Eber alternatives [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) ## FAQs about Eber Overview ### What company size and specific industries is Eber built for? Eber is designed for SMEs and large enterprises in retail, dining, hospitality, and wellness. It is built for businesses in these sectors that want loyalty marketing tools to attract, engage, and retain customers. The product fits organizations with straightforward customer loyalty needs as well as larger operations. Features and Usability ### What are the key features of Eber? Eber offers CRM, contact management, customer profiles, and segmentation for organizing customer data and targeting audiences. It also includes loyalty program tools such as rewards points, gift card management, coupons, and loyalty cards, plus marketing automation, email and SMS marketing, surveys, analytics, and access controls. Pricing ### How much does it cost and what fees or limitations are included? Eber starts at $69 per month for the Lite plan, with Standard at $299, Scale at $999, and Enterprise at $3,500, all usage based. A free trial is available. Lite covers core loyalty tools, while higher tiers add API access, custom branding, SSO, and enterprise integrations. Integrations ### Which third-party tools and platforms does Eber integrate with? Eber integrates with over 20 third-party tools and platforms, including Shopify, Shopify POS, Squarespace, OpenCart, PrestaShop, Lightspeed, Revel Systems, and SevenRooms. Its catalog also includes Foodics, Mews, Mobi2Go, NMI Payments, Oddle QR Ordering System, Okendo, ShopBase, Fomo, and Foodkit. Getting Started and Support ### What training and onboarding options does Eber offer? Eber provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced visual instruction for teams getting started. Getting Started and Support ### What customer support options does Eber offer? Eber provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support quality is available, so user experience details such as response times, helpfulness, or recurring frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Eber supports all three of the features reviewers rate most highly: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build repeat customer activity, manage incentives more effectively, and connect loyalty data with other systems, allowing teams to run more consistent retention programs and make better customer engagement decisions. Loyalty Program 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Gift Card Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Survey/Poll Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create and administer polls and surveys CRM 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer History 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Eber 73 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Small Businesses: Designed for small businesses - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Sales Reports: Reports specific to sales analysis for trends and strategies - Segmentation: Group leads or contacts based on their specific characteristics - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial [View pricing plan details](https://www.capterra.com/p/182972/EBER/pricing/) Lite $69.00 Usage Based,Per Month It includes: - Loyalty Points and Rewards - Multi-tier with Automated Upgrade - Customer Portal - Campaign Messaging - Automated Messaging - Member Referral - Form, Survey and NPS - Integrations of PoS, Shopping Cart and more Standard $299.00 Usage Based,Per Month It includes: - Segment Targeting - Custom Branding for Customer Portal and Email - Access to all Gift Card and Voucher Features including Promo Code - Access to all Standard Features - Gamification - API Access Scale $999.00 Usage Based,Per Month It includes: - Advanced Points Rule and Tier Upgrade Setup - Advanced Reward Targeting and Setup - Role Based Access - Audit Log - Scale API Access include SSO - Paid Membership and Member Credit Enterprise $3,500 Usage Based,Per Month It includes: - Custom Member Portal Integration for Website and Native App - Custom Report - Custom BI Connector - Custom Fraud Detection - Custom Transaction Flagging - Custom Enhancements Add-ons Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[ Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/)[ Okendo](https://www.capterra.com/p/176189/Okendo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RS Radha S. Legal Assistant Legal Services ### "A Data‑Driven Platform for Building Customer Loyalty" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2026 Overall, my experience with Eber was positive and impactful, particularly for businesses focused on building strong customer relationships through data‑driven loyalty and marketing. The platform excels at capturing guest information, enabling targeted communication, and personalizing rewards, which helps drive repeat engagement and deeper customer loyalty. Its focus on insights and segmentation makes it a powerful tool for understanding customer behavior. However, Eber does come with a learning curve, especially when configuring advanced campaigns, integrations, and segmentation rules. Fully leveraging its capabilities requires ongoing attention and optimization, which may be challenging for teams without dedicated marketing or technical resources. Despite this, once set up and properly managed, Eber proves to be a valuable and effective solution for businesses looking to enhance customer retention and long‑term engagement. Pros What I liked most about Eber was its strong focus on customer data and loyalty personalization. The platform made it easier to capture guest information, track behavior, and create targeted marketing campaigns that actually felt relevant. I also appreciated how Eber supports building long‑term customer relationships through segmented messaging, rewards, and insights, helping businesses drive repeat visits and deeper engagement. Cons What I liked least about Eber was that the platform can feel complex and time‑consuming to fully configure, particularly when setting up advanced segmentation, campaigns, or integrations. There is a noticeable learning curve, and getting the most value out of the system often requires ongoing management and optimization. Some areas of the interface could also feel less intuitive, which may slow down adoption for teams without dedicated marketing or technical resources. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Ann L. Marketing Manager Food & Beverages ### "Function" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 20, 2023 Pros The function is good, we can set the mode we want to maintain the loyalty of customers Cons The board for finding the function is a bit complicated. I remember that there is this function but it takes me time to find the function setting that I really want. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.