# Synthetix  Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Synthetix  Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/183018/Synthetix

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# 

 Synthetix Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 12, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Synthetix

## What is Synthetix ?

Synthetix Live Chat has reinvented customer engagement. Compared to email, Synthetix enterprise Live Chat can resolve up to 8 times as many customer queries in the same period of time. Synthetix has proven to reduce abandonment rates and to generate more sales. Live Chat from Synthetix aggregates live key stroke presses, helping agents to anticipate the nature of a query before a customer submits a question. Hypercharge agent productivity and enhance service levels with Synthetix Live Chat.

## What is Synthetix used for?

[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£1000

Per Year

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Synthetix

4.0 (2)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

£1000

Per Year

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (2)

Ease Of Use

4.6 (1,733)

Value For Money

5.0 (2)

Value For Money

4.6 (1,487)

Customer Service

5.0 (2)

Customer Service

4.7 (1,506)

## Synthetix alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Alerts/Escalation

System alerts about the need to escalate an issue or request

Autoresponders

Create and automatically send premade copy in response to customer messages

Canned Responses

Shortcuts for inputting frequently used messages

Catalog Management

Create and manage digital catalog of products/services with their details, specifications, and price

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Synthetix 37 features

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Create and manage digital catalog of products/services with their details, specifications, and price

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Interprets what a user is doing based on context and helps guide them through the process.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Tools that provide relevant information at specific times to support judgments and courses of action

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Public or private sharing of digital files such as documents, audio/video, images, and more

For the intention to be used by developers

Search for specific words or phrases within a document or database

Helps understand a user's intentions/actions

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Ability to chat online in real time

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Process and analyze human language in text or audio form

Form to collect visitor contact information when live chat isn't available

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Copy on the page or chat window encouraging the user to engage with the chat option

Monitor wait time and abandonment for incoming requests that have not been routed

Engage in direct, instant messaging with consumers

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

The ability of a bot to respond to user queries in synthesised voice

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

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We can help you find the software with the features you need.

Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

Basic

£1,000

Per Year

Value for money

5.0 (2)

5.0

Based on 2 reviews

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## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

4.0

Based on 2 reviews

Filter by rating

5(0)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

BA

Bimal A.

project Co-Ordinator

Insurance

### "Willing to go the extra mile!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 24, 2019

I have been working with Synthetix for nearly 2 years. In that time they have been very accomodating in allowing us to customise our MI requirements and have strived to match our expectations when relying on customer data.

Pros

The amount of granular data that is available to the user

Cons

Load times over broad date ranges can be long.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PY

Paula Y.

Team Leader

Insurance

### "Synthetix Live Chat "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 1, 2019

Working with Synthetix means we have customer support available on all channels allowing customers to complete their journey on their preferred communication channel. We now have more opportunities to tap into customer insights using Synthetix technology. I am confident Synthetix will continue to deliver tools and techniques to stay one step ahead in a constantly evolving business environment.

Pros

The support from the Synthetix team is always on point, the technology is great and Synthetix go a step further providing a human touch to their customer support. The platform is regularly updated with new innovative features that help us deliver a first class live chat customer experience. The UI is feature rich and easy to use, downloadable dashboards provide insight into customer trends. The Live key press feature helps users anticipate the query speeding up response times. A unique section of the platform invites feature requests from customers including a voting system to rate the most useful requests. This is a brilliant way to listen to your customers building future designs to meet their needs.

Cons

From an administration perspective the trigger management system uses a different platform and to have all functionality on one platform would increase ease of use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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