# Synthetix Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Synthetix Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/183018/Synthetix/alternatives --- # Synthetix Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 12, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Synthetix ## What is Synthetix ? Synthetix Live Chat has reinvented customer engagement. Compared to email, Synthetix enterprise Live Chat can resolve up to 8 times as many customer queries in the same period of time. Synthetix has proven to reduce abandonment rates and to generate more sales. Live Chat from Synthetix aggregates live key stroke presses, helping agents to anticipate the nature of a query before a customer submits a question. Hypercharge agent productivity and enhance service levels with Synthetix Live Chat. ## What is Synthetix used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1000 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Synthetix ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.synthetix.com&name=Synthetix ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Synthetix 4.0 (2) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price £1000 Per Year Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.6 (1,733) Value For Money 5.0 (2) Value For Money 4.6 (1,487) Customer Service 5.0 (2) Customer Service 4.7 (1,506) ## Synthetix alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Chatbot AI-based platform which conducts a conversation via auditory or textual methods Synthetix 37 features Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Create and manage digital catalog of products/services with their details, specifications, and price AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Public or private sharing of digital files such as documents, audio/video, images, and more For the intention to be used by developers Search for specific words or phrases within a document or database Helps understand a user's intentions/actions Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral The ability of a bot to respond to user queries in synthesised voice Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) Basic £1,000 Per Year Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BA Bimal A. project Co-Ordinator Insurance ### "Willing to go the extra mile!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 24, 2019 I have been working with Synthetix for nearly 2 years. In that time they have been very accomodating in allowing us to customise our MI requirements and have strived to match our expectations when relying on customer data. Pros The amount of granular data that is available to the user Cons Load times over broad date ranges can be long. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PY Paula Y. Team Leader Insurance ### "Synthetix Live Chat " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2019 Working with Synthetix means we have customer support available on all channels allowing customers to complete their journey on their preferred communication channel. We now have more opportunities to tap into customer insights using Synthetix technology. I am confident Synthetix will continue to deliver tools and techniques to stay one step ahead in a constantly evolving business environment. Pros The support from the Synthetix team is always on point, the technology is great and Synthetix go a step further providing a human touch to their customer support. The platform is regularly updated with new innovative features that help us deliver a first class live chat customer experience. The UI is feature rich and easy to use, downloadable dashboards provide insight into customer trends. The Live key press feature helps users anticipate the query speeding up response times. A unique section of the platform invites feature requests from customers including a voting system to rate the most useful requests. This is a brilliant way to listen to your customers building future designs to meet their needs. Cons From an administration perspective the trigger management system uses a different platform and to have all functionality on one platform would increase ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. 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