# Anytime Mailbox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Anytime Mailbox the right Mailroom Management solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183020/Anytime-Mailbox/reviews --- Anytime Mailbox 3.6 (45) [View alternatives](https://www.capterra.com/p/183020/Anytime-Mailbox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 12th, 2025 # Reviews of Anytime Mailbox Ease of use 3.6 Customer Service 3.5 ## Pros and Cons in Reviews NJ Nick J FounderComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “All the while, there was no intimation of a price increase or justification to do so. While the billing happens via Anytime mailbox, they refused to refund the charges and asked us to coordinate with the physical store for requesting refunds.“ March 18, 2024 BS Bri S CEOConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I asked the customer service representative what could be done about their mistake eating up 14 days of service and the answer was nothing.“ September 25, 2020 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kent S. President Executive Office Used the software for: 1-2 years ### "Smartest Decision We Have Made" September 30, 2019 5.0 I initially wanted this to be one of the first new products that my shared workspace implemented for our clients because I thought that it would help make our sales pitch more techie and compelling. It definitely does. We have seen our client demographic change in selling more creative and technology-oriented firms. I also knew that it could increase our customers' average monthly spend with us, which it has done. I was not expecting the boost in retention that it has proven to give, which has also increased the avg lifetime value of each customer, along with the increase in their monthly spend with us. I genuinely believe that the majority of working professionals and businesses alike will be using mail scanning within the next decade or two. The convenience for our users is of tremendous value to them. Businesses and consumers alike will pay for it if your operations team supports it and provides good service. Pros The software is feature rich, but the user and admin flows are clean. It is highly integrative with OCR scanners, CRM, email and other key platforms. The biggest thing that has stood out is the fact that we have onboarded a few dozen virtual office members onto the Anytime Mailbox platform over the last 18+ months, many of them starting on a 1 month free trial, and not a single one of them has cancelled their Anytime Mailbox service nor Virtual Office. It is an absolute retention magnet for us. Additionally, the monthly recurring revenue is beginning to be not too shabby. It has probably added close to a 25%+ increase in the lifetime value of our clients who have signed up for the service. The support we have received from the company, especially from their Operations Manager, \[SENSITIVE CONTENT HIDDEN\] out of their Henderson, NV office, has been absolutely outstanding. Cons It is a platform and service that need to be properly implemented and supported via marketing. In order to get it running smoothly, it did require a decent commitment from me and my team to learn how the technology works and determine which scanner would be required to support the best client experience. They will help point you in the right direction, and they were very patient with us. As far as marketing goes, the service is pretty straightforward from the renters' perspective, but the marketing does need to include videos, screenshots and sometimes live demos. I recommend learning the technology and testing it with your team first, then releasing it to some beta clients, and then offering it on a free trial basis before starting to charge for it. However, once things are running, it is absolutely fantastic. Reason for choosing Anytime Mailbox We evaluated a number of the other technology providers in this space, and ultimately went with Anytime Mailbox because the technology was better, the support was better, and they genuinely have a long term commitment to continuing to support their operators like me and their renters like my clients. I hope that this can help people bypass the groundwork I did in evaluating the other companies that provide similar services, so they can jump straight to Anytime Mailbox, or at least start with them when evaluating the best partner to work with. Review Source JM Jordan M. Owner Marketing and Advertising Used the software for: 6-12 months ### "Great service (a little difficult to set up, but after that it is easy)" April 13, 2026 5.0 Positive! I like them and I think they offer a really useful service. Due to many factors I did not want to list my home address publicly associated with a business under my name so having a mailbox allowed me to officially own a business without involving my home. Pros I like that they give multiple options with how I want my mail handled - I can go pick it up in person (luckily mine is only 5 minutes away from my house) or they can scan it and upload a picture for me to review, or they can forward it to me. I have used all of those features before and thought they handled it very professionally and it was pretty easy for me as the customer. Cons The setup process is very difficult, but they try their best to hold your hand through it. They require you to get a notary to sign off on you having the mailbox which is a hassle but if you're willing to pay a little more you can do it online through Anytime Mailbox and it's much easier than trying to do it in person at a local UPS store or something. Review Source DC David C. na Airlines/Aviation Used the software for: 1-2 years ### "Charged me for mail that was picked up" August 8, 2025 2.0 good at first and it went downhill from there after 12 months. The app does not reconcile what you want. Example. Whwn you request mail pickup and your mail was picked up, the mail is still in your inbox acrueing fees. I have been chrged for over $100 in 4 months. Pros The location is in a strip mall next to WAWA which was fine, but it is a mess inside. This started out for $10 month and both it is over $15 plus BS storage fee. Cons They charge you for mail that has been picked up already. They have a 1.50 storage charge. I have picked up my mail and they still charge me. Their online app does not report that mail has been picked or want to trash. This started out for $10 month and both it is over $15 plus BS storage fee. Review Source PR Pawan R. Owner Construction Used the software for: 1-2 years ### "This Virtual Mailbox Is Great" February 20, 2026 5.0 Overall experience has been great no complaints. Never issues with any of my packages or mail thus far. Pros Easy to use to pick up mail and check if mail has arrived online you get a notification by email as well very time saving and easy to use Cons What I like least about mailbox would be maybe the pricing could be a little bit better although there isn’t much to complain about Review Source Joe G. Marketing Consultant Used the software for: 2+ years ### "Ease of use is very good." March 8, 2018 4.0 Ease of use compared to other platforms. Pros We like the periodic improvements made to the platform. Anytime Mailbox has been responsive to many of our requests for such tweaks. My users like the functionality of the AM platform. Support has always been very good and very helpful. Online tutorials are excellent. Cons There are still some features that I would like to see added as they would improve customization and branding. Review Source Fahim M. Social Media Manager Retail Used the software for: 1-2 years ### "Great Software, Great Experience, Great People" July 20, 2020 5.0 We are growing our business by offering digital mailboxes to our clients, especially since we are located 7 minutes south of the Niagara Falls, USA. We prefer the Anytime Mailbox platform because it's comprehensive, easy to use and our team prefers all the added features of storage and mail handling charges built in! Pros The ease of use, helpful video tutorials and the ease of training my team in using the software. Cons Sometimes the APP needs to be uninstalled and installed again in order for new mailbox holders to be viewed. Review Source MI Matt I. Founder Real Estate Used the software for: 6-12 months ### "Virtual options " April 2, 2019 4.0 Overall it's been great! Pretty easy to use and I like how you can design your own packages however you'd like. Great management platform to handle mail and scale. Pros As an owner/operator, it really provides streamlined software to easily handle mail day in and day out. It takes the headache out of it and let's me focus on my business and revenue. Cons I wish there was a scan app in the software. I use a 3rd party scanner, upload it to dropbox, then connect it to anytime mailbox platform. Review Source Response from Bugo April 4, 2019 Hi Matt, Thanks you for taking the time to review Anytime Mailbox! If I understand your question correctly, we have apps on both iOS and Android for scanning mail items. Here is a link to the iOS native app: https://itunes.apple.com/us/app/anytime-mailbox-mail-center/id1168715770?mt=8 If you have further questions, please send a note to support@anytimemailbox.com or to me directly - matt@anytimemailbox.com. All the best, Matt Lucas Duykan S. Co-Founder Computer Software Used the software for: 6-12 months ### "This is an amazing product we have not only gained revenue but brand awareness trough." February 15, 2018 5.0 Increased revenue and automated operations . Pros It operates fast and responsive, UX/UI has been designed with the operators and the end users perspective in mind, lastly the costumer support that they live up to is with one-word "superb". where my emails are always answered with in 24 hours even generally with in the same day. Review Source Mat L. Director Of Enginnering Program Development Used the software for: Less than 6 months ### "If you actually care about getting your mail... RUN AWAY" May 19, 2020 1.0 If you actually care about getting your mail... RUN AWAY Every day is a roulette wheel with this service. We receive mail for other people, don't get all our mail. Tons of hidden charges, and when they make a mistake you have a pay twice to have them try again. The scariest part is they sent us someone else's credit card and all of their forms and identification. Who knows who got ours :-( Pros The concept of virtual mail is sort of available. Cons Horrible customer service. Horrible reliability. Insecure service. Hidden fees. Lack of documentation. Review Source Josh P. President Accounting Used the software for: Less than 6 months ### "lost all my mail for 2 weeks" December 21, 2019 1.0 horrible lost all my mail for 2 weeks Pros ads seem like it works but still lost all my mail Cons Worst experience lost all my mail for 2 weeks customer service is clueless and rude. No help what so ever. Missed a payment and now it’s on my credit report. DONT WASTE YOUR TIME. Review Source VL Vitalii L. CEO Real Estate Used the software for: 6-12 months ### "Cheater " November 7, 2019 2.0 Pros I contacted them because of cheating me already for 6 months. They overcharge $120, They ingoing me via email and pretending stupid. Cons They are cheating and charge double every month Review Source RC Ron C. manager Retail Used the software for: 6-12 months ### "Works ok but needs "tweaking"" July 21, 2019 4.0 Pros Fast customer service, sorta easy to use overall Cons compared to another service we use IPOSTAL Review Source BL Brad L. Sales Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Best mix of virtual and traditional mailbox. Perfect solution." July 9, 2017 5.0 Pros The app and website are both dead simple. It's also much less expensive than my old mailbox and EarthClassMail. A real address is a huge plus. I am currently in the town where my box is located but I am moving to Europe next month. Cons I have no complaints. (Extraordinarily rare for me). I suppose the needing a notary could be bothersome but all such services require this. The Anytime Mailbox partnership with an online notary is an elegant solution. I chose to use a free notary at my bank. Review Source PK Paige K. Small Business Owner Used the software for: Less than 6 months ### "Horrible customer service " June 15, 2018 1.0 Pros I have nothing positive to say about Anytime Mailbox and the service they provided. They issued me mailbox and once I notarized the form they changed the mailbox # on me. I was offered to cancel the service and i did. But they still, have continued to bill me and will not provide a refund. Cons Horrible customer service. After I was offered to cancel due to changes they imposed, I was still billed for the next 3 months even after they had confirmed my account was cancelled. I had to go to to the credit card company to block the reoccurring charges. Anytime mailbox still has not issued a refund and I've been emailing and calling about the refund now for 3 months, still no action or resolution. Review Source RM Robert M. Owner Used the software for: ### "Easy to use - lots of power" January 19, 2016 5.0 We have 3 mailbox stores and have been using Anytime Mailbox for over a year to provide virtual mail solutions to our customers. I am very happy how easy it is to use. We can set the pricing and features. We get a lot of good feedback from our renters and it's great to have an additional revenue stream. Review Source NM Nancy M. Owner Education Management Used the software for: 1-2 years ### "Better Technology Management Needed" January 22, 2024 2.0 3/10. They are friendly and try to help, but mistakes with forwarding have caused significant stress and loss of much time and money. Pros easy to use, reasonable, friendly people. Cons Loss of my important documents that were forwarded and receiving forwarded mail not addressed to me have compromised my trust in their business. Review Source JL Joe L. NA Real Estate Used the software for: Less than 6 months ### "Deceptive and fraudulent " February 16, 2024 1.0 I'm never one to post but anytime service is doing some deceptive and fraudulent stuff. I have a virtual mailbox with them where i pay a fixed monthly fee for a mailbox . As part of this service, my plan includes (a specified amount of recycle and shred actions per month, before additional charges of $1 per action is applied). The mailbox operator decided to start charging me fees and disregarding the plan I have in place.... Absolutely ignoring the agreement. The operators response?....."Because we can. Take this up with Anytime Mailbox". Anytime mailbox comes back and says talk to the mailbox operator. The bottom line, I’m paying anytime mailbox for features that actually aren’t being provided. I’m getting charged double by the operator. No where in any agreement did I find this would happen. I'm still fighting ridiculous issue, but to those interested in a virtual mailbox with this anytimemailbox.....pick somewhere else. Your plan would be meaningless. Pros NA. Cons They are deceptive and fraudulent. Review Source NB Nathalie B. Owner Consumer Goods Used the software for: 2+ years ### "Great Product!" August 8, 2022 5.0 Pros I have been using Anytime Mailbox for almost 5 years now. I own a small side hustle business and ship my orders out from my online store. I didn't want to use my home address so this is perfect! I only get a small amount of mail sent to my box, but when I do, I get notified right away. Scheduling a pick up takes just a few seconds and I love how the app remembers all the pieces of mail that comes in so if I lost anything I can find it in my archived history. I highly recommend this product! Cons There are no cons, I like the product a lot Review Source MP Miteshnavin P. Owner Used the software for: 2+ years ### "Well thought out software that helps run my virtual mailbox business." February 7, 2018 5.0 This a full service software that has thought out most of the functionality in running a virtual mailbox business. It continually evolves and the customer service is the trully amazing. The CEO reaches out often to make sure my business is doing well and to see how they can help make it better. Highly recommend if your mailbox business. Pros It's a full service platform that manages new customers, existing customers, their mail and accounting for all their charges. They provide excellent support and seek out feedback to continually improve services. Cons The software or service has very few flaws. Anything that has ever happened is addressed right away. Review Source VR Verified Reviewer owner Printing Used the software for: 2+ years ### "Mail center user" March 29, 2019 4.0 Overall it has brought good revenue to my business and foot traffic. I like it. Pros It is easy to upload pictures with an iPhone and online mail assignments are easy to do. Visuals are well resolved for the user on our end. Cons I don't like that I have to use my personal iphone for a daily activity of the store. I wish the app worked on the iPad we use at the store or that Anytime provided a tablet for this purpose. My employee who does not have an iphone uses a camera to take pictures and manually uploads them in the computer. She does not use the app. Review Source VR Verified Reviewer Operator Retail Used the software for: 2+ years ### "Flexible and profitable way to offer virtual mail" April 4, 2019 5.0 I very much like the marketing efforts accomplished by Anytime Mailbox to bring customers to my business. Virtual mail services is a great addition to my core business offerings. I would like to see more marketing material to offer my existing customers the additional services that I offer and that are inherent in the Anytime software Pros The flexibility to access and modify the billing options available to me as an operator. Cons The cost and difficulties associated with following up on customers who fail to pay their invoices, whose credit cards are declined, and those that abandoned their mailboxes. Review Source KB Kristopher B. Founder and Principal Marketing and Advertising Used the software for: 1-2 years ### "Easy safe convenient online management of physical mail" July 9, 2020 5.0 It’s totally worth the low monthly fee. Excellent customer service. Highly recommend. Pros I have an Anytime Mailbox account for my small business and am extremely satisfied. It was easy to open and use. Seems very safe. Now I have a physical address and don’t have to give out my home info. I manage all my physical mail online 24/7 from my phone (great during covid). My business is international so their global services are convenient for me. Cons No cons I can think of and I’ve been using it for over a year. Reason for choosing Anytime Mailbox Price and clarity of offer. Easy to sign up Review Source PF Paul F. Owner Retail Used the software for: 6-12 months ### "Getting better everyday! " January 19, 2018 4.0 Was a bit simplistic when it first came out, but the company seems to be making constant improvements. They're a small company and still very flexible and anxious to make the best product they can. Pros The Sales Rep is very friendly and tries to be helpful She has listened to all our suggestions and tries to get them implemented. One of the owners even called to see how we were enjoying the program and to ask for any other suggestions and see where or how he could help. There are also several easy to access tutorial videos as well as a knowledge base support section to find answers to most questions. There's also seems to be more revenue for the shipping center than with other services. Cons There are a lot of features needed to make this software perfect and make it easier to use. I'm sure once they do, it will be an even better product Review Source LR Levi R. Pilot Used the software for: 6-12 months ### "This virtual mailbox is awful!! Do not use!!!" January 13, 2018 1.0 The software usability leaves much to be desired. The customer inquiry response time is days. Who knows where my mail is??? I continuously receive other individual's mail, I can even have it scanned... could probably even have their personal check deposited into my account. This place is ridiculous. Fly by night operation Cons Two man corporate crew who you can only reach via voicemail. You will not receive a full scan of the envelop or mail received, lucky if you get just the address label. Virtual mailbox will not match the actual bin so you will be charged for storage of mail that shouldn't be there. Mail forwarding gets lost, shows up a week later still at the mail handling contractor. No support, no apologies, won't even overnight your mail forwarding after they "forget to forward" your mail. This place stinks and lacks way behind earthclassmail.com! Review Source JJ Jane J. store manager Computer Hardware Used the software for: 2+ years ### "Support team is super helpful" August 19, 2021 5.0 Pros easy to use and customer support team are super helpful Cons I haven't find any of the things i do not like this App Review Source Similar Products Featured