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GoProcure is the all-in-one tail spend solution that provides a B2B e-commerce platform and an ecosystem of partners to deliver a frictionless buying experience to any enterprise with full competition, compliance and control. It enables real time access to over 1 billion competitively priced product SKUs and an RFP engine to order services. Further, using AI and ML, it turns disorganized purchasing activity into business insights.
Provider
GoProcure
Located In
United States
Foundation
2016
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Webinars, In Person, Documentation, Live Online
Support
Email/Help Desk, Phone Support, FAQs/Forum, Chat
Small, Medium and Large enterprises looking to make non-strategic purchases of goods and services easier for their employees while having them comply to company policies with reduced risk of fraud.
Content Source: GoProcure
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GoProcure Reviews
Pros
I like having the ability to order from essentially any website, meaning that in theory I can get whatever I need from anywhere.
I like how easy it is to copy in a link and it will automatically search to see if there is a cheaper cost at another site.
This software is very easy to use and I like that they follow up if anything comes up with your order.
It's easy to use and there's a lot of product within the software. The customer service reps are friendly and happy to help with any issues.
Cons
Lack of communication on orders when there are problems. Buyers have rude and pushy to my current vendors.
The time delays and subsequent missed-cost savings is frustrating. Inconsistent customer service is painful.
Cancelling orders is also more difficult than it should be.
Rare or no confirmation notification that order has been placed. Too much lag between requesting order and order placement can cause problems when ordering low inventory items.
"Very Easy to Use!"
Overall: Overall very satisfied!
Pros: Very easy to use, Customer Support is very prompt and responsive, wide selection of suppliers
Cons: Could use a few additional features such as the ability to create a favorites list. Also once items are place in cart, can not easily get back to the listing without a new search.
"Concerns and appreciation "
Overall: Getting all Produce in a timely manner
Pros: It's easier to find the items you are looking for
Cons: When you guys send the orders back for cost
"GoProcure Review"
Overall: I have a love/hate relationship with GoProcure. Sometimes the buyer reliability is questionable, so I've learned that the best practice is to spell out every detail of the order in the buyer notes. Custom orders can be a little bit dicey for the same reason. I really like how easy it is to use (mostly), and the updates make it feel like they are a truly customer-driven software.
Pros: I like having the ability to order from essentially any website, meaning that in theory I can get whatever I need from anywhere. I also like that GoProcure is constantly providing updates to the software based on user feedback, which has meant significant improvements since the initial rollout (which was a little rough).
Cons: Despite constantly requesting that future updates provide tracking and delivery information, I am still unable to see the status of my order after the order is actually placed. This means I have to contact customer support and wait a few days for a response, which can be frustrating when I'm waiting on urgent items. It's also difficult to reorder something that you previously ordered, it would be nice if there was an option to keep a list of frequently ordered items. Or make the order history easier to navigate, without so many missing details. Cancelling orders is also more difficult than it should be.
"GoProcure"
Overall: Overall GoProcure is an ok system. I like the idea of having vendors bid for your business but the results are inconsistent. My last bid from over a year ago is still open without a single result.
Pros: With the current updates it's great to be able to create a basket and place a single order.
Cons: The time delays and subsequent missed-cost savings is frustrating. Inconsistent customer service is painful.
"GoProcure Review"
Overall: GoProcure Support has been very helpful and supportive when I have run into issues and problems.
Pros: Able to search online many vendors for specific product, much more flexibility in finding exact item needed. Can purchase office supplies from our chosen vendor whose office supply catalog is linked online with GoProcure,
Cons: At first intro 2+ years ago was not as user friendly as it is now. Company and GoProcure Team have worked out and streamlined the process very well. I have very few issues now.
