Who Uses This Software?

Any organization based in North America who services sensitive communities. Currently, we work with organizations that help drug users, health and, sexual harassment helplines.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $20.00/month
  • Pricing Details
    5 users, local number, 2400 SMS messages, unlimited conversations
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • M2i3
  • www.incognitodesk.com/en/
  • Founded 2005
  • Canada

About IncognitoDesk

IncognitoDesk is an online application that allows organizations who work with sensitive communities to send and receive SMS messages (and soon emails) while preserving the anonymity of the users of their services.


IncognitoDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

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