# Page 2 | Elavon Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Elavon the right Payment Processing solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/183057/Elavon/reviews

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Elavon

2.9 (34)

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Last updated March 13th, 2026

# Page 2 - Reviews of Elavon

## Showing most helpful reviews

Showing 26-34 of 34 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CT

Chet T.  
owner  
Entertainment  
Used the software for: I used a free trial

### "DO NOT USE AS THEY ARE NOT GOOD TO THE CUSTOMER"

April 22, 2024

1.0

HORRIBLE!!!. Contacted to get registers for the business. Wrong ones come. They cannot get right ones now for weeks? I have a business so cannot wait. I want to send the wrongs one back since they are the wrong ones. I am told by 3 different people they will have UPS pick up. Never come. Then they come to wrong address. I am told by other employees they will send labels. They NEVER do. Then they start charging me for lack of return of equipment. WHAT? So I go and pay to send back all the equipment using my own money ($420). They wind up refusing to reverse monthly costs- this process took 2 months. AND they refuse to pay for the shipping. WHAT? How is this company a company. So many employees refused to assist. How is this not fraud. I WOULD NEVER RECOMMEND ANYONE USE THIS COMPANY!!!

Pros

1 customer service rep named \[sensitive content hidden\] which is the only one that ever seemed to care

Cons

Everything. No accountability. No real customer service. Did not fix the problems that they caused, and it somehow cost me over $500 due to the incompetency of Elavon.

Review Source

CA

Cori A.  
Manager  
Law Practice  
Used the software for: 2+ years

### "Works well for our purposes, can be pricey"

February 17, 2022

5.0

Elavon was easy to set up and use. It functions well and rarely has technical issues. The prices can be fairly steep when they are increased (which seems to occur every year) but customer service is often willing to work with you to keep the prices reasonable for a small firm such as ours. Overall, I am pleased with Elavon, but I do not have another product to compare it to.

Pros

This software is easy to learn and use. The processes are intuitive and it rarely has technical problems.

Cons

The fees on the invoice are a little hard to understand, and sometimes seem to change without warning. The yearly price increases are steep.

Reason for choosing Elavon

I don't remember specifically the ones we considered with the exception of Fattmerchant, but Elavon was choses because of the positive reviews and the lower price (at least at the start).

Review Source

MR

Matthew R.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Theft - stay away"

November 6, 2023

1.0

Pros

They were excellent before they started stealing money.

Cons

Had an account with Helcim/Elavon. They decided to split and I stuck with Helcim. Little did I know, Elavon had a separate account and were charging us $99.99 monthly under the generic description, "Merchant Fees" which I didn't catch for quite some time. When I finally found out it was Elavon over a year later, I called for a refund, was hung up on several times and was refused a refund despite never receiving a single notice by mail, email, call or text about my "contract" or bill. I had recommended Helcim/Elavon for years, but it looks like Helcim was doing the good work for customer service. This industry lives and dies by reputation and Elavon has decided to take shortcuts for quick profits at the expense of long-term gains. What they are doing is theft. Stay away.

Review Source

CK

Craig K.  
Digital Lead  
Retail  
Used the software for: 1-2 years

### "Decent functionality, terrible customer support"

April 22, 2022

1.0

As a payment gateway it works, expensive but it works. For the backend compliance, to say it's difficult to use is an understatement. But in summary for the experience with Elavon is that their support will threaten you over a live chat rather than provide you with the information needed or help you in any meaningful way. I don't typically write reviews, but when it gets to the point that the support isn't helpful, you can't be directed to speak to anyone else and... when you ask to send a compliant etc, the individual just tells you to send the information to them... well it's indicative of this companies internal policies.

Pros

It works as a payment gateway and seems to have been set up correctly to function.

Cons

The backend compliance isn't user friendly but their support is even worse.

Review Source

NS

Nicole S.  
Corporate Secretary  
Computer Software  
Used the software for: 1-2 years

### "Challenges with communication"

August 1, 2022

4.0

Pros

It seemed fairly simple to use and could get good details.

Cons

The reports are not always user-friendly to produce. The payment gateway was challenging to install into our software and had challenges with customer service and their technical department in order to finally get it done. It took a LONG time.

Switched from

[Stripe](https://www.capterra.com/p/123889/Stripe/)

We originally thought that we would see savings. But we weren't really saving much, and the information was presented as clearly when trying to filter by person/entity that was being charged.

Review Source

GG

Gerardo G.  
Controller  
Hospitality  
Used the software for: 2+ years

### "Not the best merchant solution out there"

June 22, 2022

3.0

Elavon is not a great solution for a hospitality business like our, it is more for a retail store.

Pros

We basically use Elavon to do pre-auth for checking in guests, so we like that we can do pre-auths with guest actually pin-approving the transaction.

Cons

Whenever we need to complete a pre-authorization is the most complicated process we have ever seen.

Review Source

RG

Roxana G.  
Stylist  
Wholesale  
Used the software for: 2+ years

### "They dont care about costumer service"

June 10, 2022

1.0

Sucks it is true no one helps you fo yourself a favor stay away

Pros

Nothing at all n ot good no one helps no one care they just charge hudge

Cons

I can't talk to no one they put you on hold forever

Review Source

SC

Stevie C.  
Office manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy and simple"

October 14, 2020

5.0

Long time satisfied customer, love that the terminal is easy to use and generally has no issues.

Pros

Elavon has the best rates for non profit long time customers, any time an issue has arose contacting customer service is a breeze.

Cons

The only issue I have with Elavon is the price compliance needing to be completed yearly without reminders or else pay a hefty fee.

Review Source

AL

Amber L.  
Office Staff  
Retail  
Used the software for: 1-2 years

### "Easy to Use, Great Customer Service"

November 26, 2019

5.0

It has been great. If I have ever had any questions on a transaction, I have always been able to call in and get my question answered.

Pros

We mostly use this software for installments for payment plans. The set up of the installments and the maintenance of them is easy and user friendly.

Cons

There is nothing that I dislike about this software. It is easy to use and implement and it is reliable.

Review Source

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