# ServiceManager Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about ServiceManager Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more.

Source: https://www.capterra.com/p/183061/ServiceCentral-Service-Manager

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# 

 ServiceManager Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

ServiceManager

## What is ServiceManager?

The ultimate solution for returns and repair management, catering to third-party service providers, returns centers, and OEMs. Whether your organization operates from a single location or across the globe, ServiceManager has got you covered. Supporting B2B, B2C, and omni-channel programs, our platform offers highly customizable workflows, configurable business rules engine, and robust reporting capabilities. Experience the power of an enterprise cloud-based solution designed to deliver results.

## What is ServiceManager used for?

[Logistics](https://www.capterra.com/logistics-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Inventory Control](https://www.capterra.com/inventory-control-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1500

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for ServiceManager?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://servicecentral.com/&name=ServiceManager)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### ServiceManager

0.0

VS.

[4.4 (327)](https://www.capterra.com/p/157262/QuickBase/reviews/)

Starting Price

$1500

Other

Starting Price

$35

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.1 (282)

Value For Money

0.0 (0)

Value For Money

4.1 (195)

Customer Service

0.0 (0)

Customer Service

4.3 (234)

## ServiceManager alternatives

[4.0 (145)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

76%

of reviewers

rated it above 4 stars

[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.6 (48)](https://www.capterra.com/p/134095/TrackVia/reviews/)

Starting price

$499.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.6 (1,320)](https://www.capterra.com/p/145635/UpKeep/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Accounting Integration

Integrate with a third-party accounting system

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

ServiceManager 60 features

Define levels of authorization for access to specific files or systems

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Create, manage, and send invoices or bills to customers

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Create and manage digital catalog of products/services with their details, specifications, and price

Process of submitting and following up on claims with insurance companies

Private online space that lets businesses securely share documents and provide information access to clients

Track and report regulatory data to either internal management or external stakeholders

Configure existing workflows to meet your organization's needs

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Track, store, and access client contracts or licenses

A collection of customer information such as contact details, demographics, previous interactions, etc.

Add customized logos and colors to align with company branding

Alter the layout and content of dashboards

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Manage sending personnel and resources to a site as needed

Store, manage, and track all electronic documents in a centralized location

Identifying if all conditions that entitle a client to certain benefits are met

Store and access documents, forms, and photos in one centralized place

Intended to be used by field service companies

Intended to be used by general contractors

Intended to be used by manufacturers

Store, manage and track all forms in a centralized location

Information, data and reports that are being tracked over time

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Maintain and control the stock level of inventory

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage and track all job information and associated tasks

Group and package individual but related items as one package set

Access software remotely via mobile devices

Manage and track customer orders for goods, investments, or any other purchases

Track parts inventory levels and manage re-stocking

Create, manage, and track policies and procedures within an organization

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Ability to link barcodes or serial numbers with specific items for identification

The process of providing information about a purchased product to the manufacturer or seller for warranty purposes or other benefits

Generate quotes or estimates for customers

Arrange for repairs to be performed and track prior repairs to the same item

View and track pertinent metrics to find patterns and gain insights from data

Track and facilitate returns of products sold

Track work performed and resources used for past customers, sites, or assets

Arrange for and track that service agreed upon under warranty is scheduled and performed

Track the status over time for a request, process, asset, or transaction

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Track, approve or deny warranty requests and manage associated customer communications

Track the duration and expiration of warranty as well as any obligations under that warranty

Create a new work order

Creating, assign, and track jobs and/or tasks for work orders

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

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## Pricing

Basic

$1,500

Other,

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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