--- title: "ServiceManager Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceManager Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/183061/ServiceCentral-Service-Manager/" page_type: "product" language: "en" --- # ServiceManager Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ServiceManager ## What is ServiceManager? The ultimate solution for returns and repair management, catering to third-party service providers, returns centers, and OEMs. Whether your organization operates from a single location or across the globe, ServiceManager has got you covered. Supporting B2B, B2C, and omni-channel programs, our platform offers highly customizable workflows, configurable business rules engine, and robust reporting capabilities. Experience the power of an enterprise cloud-based solution designed to deliver results. ## What is ServiceManager used for? [Logistics](https://www.capterra.com/logistics-software/)[Third Party Logistics (3PL)](https://www.capterra.com/3pl-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1500 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceManager?[Manage this product listing](https://www.g2.com/products/servicemanager/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceManager 0.0 VS. [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting Price $1500 Other Starting Price $35 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (288) Value For Money 0.0 (0) Value For Money 4.1 (200) Customer Service 0.0 (0) Customer Service 4.3 (239) ## ServiceManager alternatives [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) [4.0 (149)](https://www.capterra.com/p/10529/Simpro-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10529/Simpro-Enterprise/) [TrackVia](https://www.capterra.com/p/134095/TrackVia/) [4.6 (51)](https://www.capterra.com/p/134095/TrackVia/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134095/TrackVia/) Highest Rated [UpKeep](https://www.capterra.com/p/145635/UpKeep/) [4.6 (1,331)](https://www.capterra.com/p/145635/UpKeep/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/145635/UpKeep/) ## FAQs about ServiceManager Overview ### What company size and specific industries is ServiceManager built for? ServiceManager is designed for organizations in third-party logistics, third-party repair, OEM and ODM manufacturing, authorized service centers, retail, and distribution. It fits companies that manage service operations across these sectors, especially businesses handling repairs, product support, and service workflows for multiple customers or channels. Features and Usability ### What are the key features of ServiceManager? ServiceManager offers kitting, order management, and workflow automation as core features. It also includes work order management, inventory tracking, dispatch management, and preventive maintenance, plus billing and invoicing, reporting and analytics, access controls, and client portal tools for service operations. Getting Started and Support ### What training and onboarding options does ServiceManager offer? ServiceManager provides in person training, live online sessions, and documentation to support getting started. In person training allows direct guidance, live online sessions support scheduled remote instruction, and documentation gives written reference material for reviewing features and setup steps as needed. Getting Started and Support ### What customer support options does ServiceManager offer? ServiceManager provides Email/Help Desk, Knowledge Base, Phone Support, and 24/7 Live Rep support. These channels give users multiple ways to get help, although no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 13,904 Workflow Management reviews Capterra data shows that buyers of workflow management software rank the following features as their top priorities: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) ServiceManager supports **Task Management** and **Business Process Automation**, giving teams a way to organize work and automate repeatable processes across daily operations. However, it does not include **Progress Tracking**. Instead, it offers other features that reviewers also rate highly, such as **Mobile Access** (**49%**) and **Access Controls/Permissions** (**47%**), helping businesses keep work moving from different locations while maintaining the right level of user access and oversight. Access Controls/Permissions Define levels of authorization for access to specific files or systems Accounting Integration Integrate with a third-party accounting system Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases ServiceManager 61 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Claims Management: Process of submitting and following up on claims with insurance companies - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Eligibility Verification: Identifying if all conditions that entitle a client to certain benefits are met - File Storage: Store and access documents, forms, and photos in one centralized place - For Field Service: Intended to be used by field service companies - For General Contractors: Intended to be used by general contractors - For Manufacturers: Intended to be used by manufacturers - Forms Management: Store, manage and track all forms in a centralized location - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Kitting: Group and package individual but related items as one package set - Mobile Access: Access software remotely via mobile devices - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Policy Management: Create, manage, and track policies and procedures within an organization - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Product Registration: The process of providing information about a purchased product to the manufacturer or seller for warranty purposes or other benefits - Quotes/Estimates: Generate quotes or estimates for customers - Repair Management: Arrange for repairs to be performed and track prior repairs to the same item - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Service History: Track work performed and resources used for past customers, sites, or assets - Service Management: Arrange for and track that service agreed upon under warranty is scheduled and performed - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Warranty Claims Management: Track, approve or deny warranty requests and manage associated customer communications - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Basic $1,500 Other, Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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