--- title: "One to One Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is One to One Plus the right Help Desk solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/183067/One-to-One-Plus/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- One to One Plus 4.8 (28) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of One to One Plus Ease of use 4.6 Customer Service 5.0 ## Showing most helpful reviews Showing 1-25 of 28 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim R. Supervisor of Technology and Data Management Used the software for: 1-3 years ### "Great product to manage Chromebooks Assets integrate Google Console, AD & Your Student Info System" April 16, 2019 5.0 We find that using One to One Plus has allowed us to manage a school based 1 to 1 device program such as Chromebooks without all the headaches. We couldn't manage without it. The company is very responsive and listens to our requests. Bugs have been infrequent. We are able to minimize theft and other loss events through timely detection of missing devices. If you have a school based 1 to 1 device program you should evaluate / consider One to One plus!! Pros This product helps us manage our Chromebooks in a school 1 to 1 program. It keeps AD, Google Console and our student information system synced up (PowerSchool and others). It handles the daily operations, the beginning and end of school tasks, and complete lifecycle. While we bought it specifically for our Chromebook program it also helps us manage all our technology assets. The company adds new features regularly will add functionality upon request if it is relevant to the larger customer base. Cons The help ticket functionality built into the program is decent but if you already have a stand alone helpdesk ticket system you might find that the stand alone one is better. But if you don't have one... the included one is decent enough. Review Source Kathy F. Technology Administrative Assistant Used the software for: 3-5 years ### "One to One Plus is Fantastic" February 24, 2021 5.0 This is an all in one solution for tracking inventory. One to One Plus is another member of our tech team. I couldn't be happier with their knowledge and professionalism. I have never had a company take suggestions from those of us that use the product, and find solutions. Pros I have been using One to One plus software for nearly three years. I use it for our inventory and assigning assets to our end users. It is our ticketing system and it correlates everything back to the user and the asset. Having this product has simplified out inventory system greatly. I love the customized reports. I can find the data I am looking for in minutes. Cons Transferring programs is always a challenge, however, One to One Plus made it so easy. They were there every step of the way and continue to support our district with up to date training and respond to any questions within minutes. Review Source VR Verified Reviewer Instructional Technology Coach Used the software for: Less than 1 year ### "Can be Complicated" March 30, 2019 5.0 We use one to one plus to manage all of our district devices which is over 10,000. The system is fairly easy to use once you get familiar with it and you can look up many different kinds of information. I would recommend the software to others with the cautionary tale of ensuring people are trained on its use and are comfortable using it before just setting them free on it. Pros I like having most of our information for our devices in one place. I like being able to research assigned users, assigned assets, tasks for broken/malfunctioning iPads, and invoices. The ability to look up information by asset tag number, serial number, student name, or student number is also a very useful feature. Cons There have been glitches with this software, for instance we have had duplicate tasks get created within a minute of each other on multiple occasions which can lead to inaccuracies in records. We have also run into situations where the system just will not pull up the information we need even though we know it is available. We have also run into where one person changed the rights for another person and it threw the whole system out of order and we had to call one to one plus to get it fixed which was somewhat frustrating even though it was human error. Review Source R Reviewer Computer Technician Used the software for: 3-5 years ### "One to One Plus inventory management" September 19, 2019 4.0 Keeping track of our assets has become much easier. We used to keep track in a spreadsheet. This is so much better, faster, more accurate. etc. Pros Web based software that is easy to use. We purchased a Honeywell scanner and Dymo LabelWriter 450. This makes it quick and easy to scan in inventory items, print out asset tags, and look up assets. It keeps track of which asset is assigned to which staff/student member. It tracks when devices go out for repair or if we do in house repairs. Cons There are some instances where I want the software to do something it isn't programmed to do. The upside is, we can contact the company and they can put it on a list of features to include in a future update. Review Source R Reviewer IT Project Manager Used the software for: 3-5 years ### "One to One Plus- Review" September 30, 2019 5.0 It has been a Pleasure working with the 1:1Plus team. They are very fast at responding to inquiries or requests. Pros Robust Help Desk and inventory solution. Easy to assign devices and do mass turn in. Electronically sign Agreements. Ability to create invoices. Able to print user and asset tags. Cons Some users report that ticket submittal flow is not as intuitive as previous solution. Review Source R Reviewer Technology Support Specialist Used the software for: 3-5 years ### "One to One Review September 2019" September 16, 2019 5.0 Pros I like the ease of adding information, reporting and location management. Cons I don't like that we don't have the ability to assign teachers to multiple locations. Review Source VR Verified Reviewer Mobile Device Manager Used the software for: 1-3 years ### "Very useful product to Complement an MDM; Great Customer Support." February 20, 2019 5.0 It has been the best experience I've had with an Inventory system as well as the best experience I've had with a ticketing system. The fact that it does 2 in 1 as well as integrating seamlessly with our MDM is icing on the cake. Pros Customer Support works with you to get features added. They contact you back quickly when there are problems, and are usually very quick to fix the problems. It has been very helpful in determining new users that need devices on a daily basis. With the update that occurred during December, reports and filtering have gotten better too. It has been essential for our End of Year collection. Cons Most Cons that I would share, we share with One to One Plus first and they work on implementing a feature to help. There are very small things that may not be perfect for our environment, but are probably perfect for another customer's environment. It would be great if some of these types of things were customizable per customer, but its also slightly unreasonable for everything to be exactly perfect for every customer. Review Source VR Verified Reviewer Director of Information/Chief Operations Officer Used the software for: 1-3 years ### "OneToOne Plus is a MUST Have for your 1:1 Initiatives" February 11, 2019 5.0 From our pre sales to the actual implementation and training for our end users we had very few problems. We look forward to seeing where the product is in a year or so. Pros Ability to track all of our assets and their statuses in one easy to use interface. Their technical support is outstanding. They are responsive to our suggestions to the product and incorporate chnages that improve their product. Cons There are very few things that we dont like. We do find enhancements that we suggest - and most are incorporated fairly quickly. Review Source R Reviewer Technology Specialist Used the software for: 3-5 years ### "Can't do without" February 11, 2019 5.0 Before we embarked on deploying 1to1 to our student we felt overwhelmed but with the use of 1to1Plus it became an easy solution that has gotten easier every year. Could not have done it successfully without 1t1Plus. Pros This software does everything we need to support 1to1 initiative (1 device per student), it keeps improving and adapting to customers needs. From tracking inventory, invoice, student and staff to it's service desk and task feature it is all easy to use and navigate. The support team is always there when needed and will do just about anything to accommodate your needs, they go out of their way to solve our issues and to me they are more than support they have become friends. Cons I can honestly say that I can't think of one. Review Source VR Verified Reviewer District Instructional Technology Facilitator Used the software for: 3-5 years ### "Great Customer Support" February 19, 2019 4.0 It has been a great experience. The developers are extremely responsive and supportive. Pros I like the work order function and the ability to filter and sort assets and tasks. Cons Wish you could customize the assign and turn in setup for individual users. Review Source R Reviewer Technology Operations Coordinator Used the software for: 1-3 years ### "KCSD" February 19, 2019 5.0 See review Pros This is our second year using 1-to-1plus and we have been very pleased with both the quality of the product and the technical support that we have received from them. We use all the modules... deployment tool, asset management, and work order system. It has allowed us to go paperless on our deployment and take-up saving us time and money spent on hours of printing and verifying student information. Our district technicians have used several work order systems over the years and they feel this is the best one they have used. The tech support is only a call away and has the feel of dealing with a member of your own team. They are always willing to help you use the system the way you want to use it, and not the way they want you to use it. Your success with the system is their highest priority. Further, I've seen the company continue to develop the product and incorporate enhancements recommended by the customers. In short.... I definitely recommend the product that \[SENSITIVE CONTENT HIDDEN\] and his team have developed. Cons I have no cons that I would like to share about this product. Review Source R Reviewer Director of Technology Used the software for: 3-5 years ### "Great Product!" September 16, 2019 5.0 The first year we deployed devices to our students we were referencing spreadsheets and a lot of documentation in paper folders. One to One Plus is saving so much time and making our department much more efficient. Pros It is a great solution with many features we use daily. I have often provided data to parents from the software about how often their child has brought devices in for service verses how often the child has said their device needed service. The company is quick to provide support for any issues we may be having. Cons I can't think of any Cons for this product. Review Source R Reviewer Network Administrator Used the software for: 3-5 years ### "\`One to One Plus in a K-12 environment" September 19, 2019 5.0 Great features and some we haven't even tapped into yet. Pros Ability to easily assign work orders to specific users and include the user having the problem on the paper trail as issues are worked out Cons Would like to see the "notes" made on an open ticket refect back to the user having the issue so that they're getting timely updates and kept in the loop. At present they only get the final update once a ticket is "Closed" Review Source R Reviewer Network Administrator Used the software for: 3-5 years ### "Great Program, some growing pains." September 19, 2019 4.0 Pros One to One plus consistently makes improvements where needed, they fill all of our needs for asset tracking and allow us to offload some of the painstaking inventory tracking to the School personnel that deal with the devices in the field. Cons At times I find it difficult to clean data behind the scenes. They are consistently making improvements on this though. Review Source R Reviewer Director of Instructional Technology Used the software for: 3-5 years ### "Making Life Easier" September 19, 2019 5.0 Pros One to One Plus helped us unify our various inventory methods into one place that allowed easy access to important information for various people in the organization. It has been very helpful. Cons Everything has been good. The only improvements we're looking for is the way that work orders are handled, but that is not bad. Review Source R Reviewer Director of Technology Used the software for: 1-3 years ### "1 to 1 Plus Experience" February 13, 2019 5.0 One of the cool things about 1 to 1 Plus is that is was created from an IT tech team perspective so it addresses the realtime needs that exist in the schools. The support is amazingly fantastic - you can submit a request for a change and within a matter or minutes, the change could be in place. They are open to listening to our concerns and modifying the software to better our experience. Pros 1 to 1 Plus puts our ticketing system, inventory and reports all in one platform. Cons There were some reporting features that I felt were missing from the platform. I shared them with the owner and the engineers worked to get them incorporated. Review Source R Reviewer Technology Used the software for: 3-5 years ### "One to One" April 16, 2019 5.0 Pros I love the fact that if I ever have a problem support team is always reachable and always goes above and beyond to assist! Cons There's not one thing I can say bad about it :) Review Source R Reviewer CIO Used the software for: Less than 1 year ### "1-to-1 Plus - Streamlines our Work Process" September 26, 2019 5.0 We have saved so much time with 1-to-1. One console for managing our break/fix tasks is a life-saver. Pros 1-to-1 enabled us to bring several tasks into one system. Previously, we had multiple locations for tracking assets information, asset assignment, user information, and invoicing for damage. We now have one system for all of these critical functions. Cons Price is always a pain-point for us, and 1-to-1 is another subscription for us to add. Fortunately, we were able to work a long-term arrangement that worked for us. Review Source R Reviewer School Technology Coordinator Used the software for: 1-3 years ### "1to1 plus supporting Chromebooks" February 20, 2019 4.0 One to One plus has been very responsive to input, concerns and resolution of any hiccups. Pros Quickly and easily assign assets (Chromebooks in our case) to users with barcode scanners and it integrates with G-Suite to move them to specific OU based on users Active Directory credentials/ Cons Can create custom reports, but once created you can not edit them, so not able to duplicate a report from one site and edit to another site or make changes to the site the report was original created for. Review Source R Reviewer Instructional Specialist for Technology Used the software for: 3-5 years ### "Excellent Product, Excellent Support" February 20, 2019 5.0 Pros I like that the software is very user friendly and the company listens to the concerns of their users. Cons The thing that I like lest is the difference in roles when creating users. I have a feeling this is user error on my part. The good news, the One to One Plus team is always willing to review key elements to enhance product use. Review Source R Reviewer Director of Technology Used the software for: 1-3 years ### "Awesome for schools" September 17, 2019 5.0 This is one of the best companies I have ever dealt with in Education. They are quick to respond and add features requested. Pros Powerful tool for tracking our student Chromebooks. Cons Reporting could be better but nothing to really complain about. Review Source R Reviewer IT Technician Used the software for: 1-3 years ### "One-to-One Plus is a must have!" February 19, 2019 5.0 Obviously keeping up with what devices students are assigned has been the best part of this software. We have even expanded the software to be used with our textbooks. Support is always a simple phone call away! Pros Managing and keeping up with laptop inventory would be a nightmare without this software. It's easy to use and offers a great way to keep up with what students have. Cons The only area of weakness that I have encountered has been asset labels. Definitely needs some work, but the team has been very helpful in troubleshooting and resolving my issues. Review Source R Reviewer Director of Technology Used the software for: 1-3 years ### "Asset Management Made Easy" February 26, 2019 5.0 Pros The software is easy to use, customizable, and ready to go on day one. The support we receive is customizable. We can pick up the phone and talk to him instantly. We couldn't imagine going with any other asset management inventory solution. Cons Honestly, I don't have anything to say is a con. Review Source R Reviewer Director of Technology Used the software for: Less than 1 year ### "One to One Plus" February 11, 2019 5.0 We moved from excel spreadsheets to One to One Plus. It makes inventory management a lot easier since we can scan and go. Invoicing/payment tracking in one place has been helpful. The tech support is great - always open to improvements or requested changes. Pros The combination of inventory management, help desk software, and invoicing in one place Cons the end users do not the ticket system - they feel that it asks repetitive questions Review Source R Reviewer Assistant Director for Educational Technology Used the software for: Less than 1 year ### "One to One Plus" September 30, 2019 5.0 Pros From an end user perspective One to One Plus is easy for them to enter tasks and for the techs working on the tickets to pull them up and work the tasks. Cons The limited customization of features and that you have to go back to staff at One to One Plus to make certain changes as opposed to being able to do them yourself. 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