# One to One Plus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about One to One Plus Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/183067/One-to-One-Plus --- # One to One Plus Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) One to One Plus ## What is One to One Plus? One to One Plus Help Desk is a K-12 focused support solution that combines help desk ticketing and asset management into one fully integrated platform. Built specifically for schools by former K-12 technology professionals, the system helps districts streamline ticket routing, track device issues, automate workflows, improve communication, and manage technology support from one centralized system. With custom forms, automated notifications, mobile access, real-time reporting, and integrations with SIS, SSO, and MDM platforms, One to One Plus helps school technology teams resolve issues faster while reducing complexity and costs. ## What is One to One Plus used for? [School Management](https://www.capterra.com/school-administration-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[K-12](https://www.capterra.com/k-12-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for One to One Plus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://onetooneplus.com&name=One to One Plus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### One to One Plus 4.8 (28) VS. [4.6 (1,543)](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/) Starting Price Contact vendor Starting Price $65 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (28) Ease Of Use 4.4 (1,535) Value For Money 4.8 (25) Value For Money 4.6 (1,166) Customer Service 5.0 (26) Customer Service 4.6 (1,155) ## One to One Plus alternatives [4.6 (1,364)](https://www.capterra.com/p/142562/Asset-Panda/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (732)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (754)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (420)](https://www.capterra.com/p/130563/FMX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about One to One Plus Overview ### Which roles and teams benefit most from One to One Plus? One to One Plus is most used by K-12 technology leaders, IT administrators, and instructional technology teams managing school device programs. Directors, CIOs, and CTOs use it to oversee inventory, budgeting, and rollout planning, while technicians, network staff, and coordinators handle device tracking, repairs, assignments, and support workflows. Answer based on 28 reviews Overview ### What company size and specific industries is One to One Plus built for? One to One Plus is designed for K-12 school systems, serving districts ranging from those with about 250 students to some of the largest school systems in the United States. It is built for educational organizations that need a fit for school district operations rather than general business use. Features and Usability ### What are the key features of One to One Plus? One to One Plus offers billing and invoicing, work order management, asset tracking, and inventory management for operational control. It also includes student management, faculty/staff management, workflow management, role-based permissions, real-time notifications, customizable forms, and reporting and analytics for tracking records, tasks, and compliance. Integrations ### Which third-party tools and platforms does One to One Plus integrate with? One to One Plus integrates with 10 third-party tools for education and device management, including Google Workspace, Microsoft 365, Microsoft Intune, Jamf Pro, Jamf School, Infinite Campus SIS, PowerSchool, Skyward Student Management Suite, PDQ Deploy & Inventory, and Rycor. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does One to One Plus offer? One to One Plus provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference materials, and self-paced video review for teams getting started with the software. Answer based on 2 reviews Getting Started and Support ### What customer support options does One to One Plus offer? One to One Plus provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as responsive and hands-on, with quick callbacks, live answers, and staff willing to help solve issues and adapt the system to local needs. Answer based on 8 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assignment Management Assign issues and tasks based on availability or required skills One to One Plus 60 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Information, data and reports that are being tracked over time Software designed for private/independent schools Cross-checking financial records with physical inventory counts and records Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Software designed for kindergarten through 12th grade schools Manage, maintain and track the performance of assets and equipment Access software remotely via mobile devices Access the system via a mobile application Manage and track customer orders for goods, investments, or any other purchases Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Organize and manage all processes/procedures involved in purchasing goods and/or services Ability to link barcodes or serial numbers with specific items for identification Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Software designed for school districts Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Track the status over time for a request, process, asset, or transaction Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration Database of students to track personal information of individuals and families Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create a new work order Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (28) 4.5 Based on 28 reviews ## Pricing Value for money 4.8 (25) ### Starting price Free trial available Value for money 4.8 (25) 4.8 Based on 25 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[ PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[ PowerSchool](https://www.capterra.com/p/175664/PowerSchool/)[ Skyward Student Management Suite](https://www.capterra.com/p/2185/Skyward-School-Management/)[ Infinite Campus SIS](https://www.capterra.com/p/188836/Infinite-Campus/)[ Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (26) 5.0 Based on 26 reviews ## User reviews Overall rating 4.8 Based on 28 reviews Filter by rating 5(22) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KF Kathy F. Technology Administrative Assistant Education Management ### "One to One Plus is Fantastic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 23, 2021 This is an all in one solution for tracking inventory. One to One Plus is another member of our tech team. I couldn't be happier with their knowledge and professionalism. I have never had a company take suggestions from those of us that use the product, and find solutions. Pros I have been using One to One plus software for nearly three years. I use it for our inventory and assigning assets to our end users. It is our ticketing system and it correlates everything back to the user and the asset. Having this product has simplified out inventory system greatly. I love the customized reports. I can find the data I am looking for in minutes. Cons Transferring programs is always a challenge, however, One to One Plus made it so easy. They were there every step of the way and continue to support our district with up to date training and respond to any questions within minutes. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) When our district went one to one implementing chromebooks, we needed something to track these devices. We began looking for something that would be a tool to do this. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2021 Kathy, Thanks for your review. Our team enjoys working with you and Sweetwater County School District #2. Thanks for partnering with us. The One to One Plus Ter EP Esteban P. IT Project Manager Information Technology and Services ### "One to One Plus- Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 27, 2019 It has been a Pleasure working with the 1:1Plus team. They are very fast at responding to inquiries or requests. Pros Robust Help Desk and inventory solution. Easy to assign devices and do mass turn in. Electronically sign Agreements. Ability to create invoices. Able to print user and asset tags. Cons Some users report that ticket submittal flow is not as intuitive as previous solution. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) 1:1Plus offers a better bang for the buck. Multiple solutions in one! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 30, 2019 Esteban, We enjoy working with you and the rest of the group at Jasper County School District. You guys are a pleasure. Thanks for leaving your review as we always appreciate hearing from the customer. Thanks again, The One to One Plus Team JA Javier A. Assistant Director for Educational Technology Education Management ### "One to One Plus" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 27, 2019 Pros From an end user perspective One to One Plus is easy for them to enter tasks and for the techs working on the tickets to pull them up and work the tasks. Cons The limited customization of features and that you have to go back to staff at One to One Plus to make certain changes as opposed to being able to do them yourself. Switched from [Absolute](https://www.capterra.com/p/115949/Absolute-Manage-MDM/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 30, 2019 Javier, Thank you for your review. We enjoy working with you and the team at Kansas City Public Schools. We appreciate your feedback and will use it to further enhance the One to One Plus product. Thanks again. The One to One Plus Team JL Jay L. CIO Education Management ### "1-to-1 Plus - Streamlines our Work Process" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2019 We have saved so much time with 1-to-1. One console for managing our break/fix tasks is a life-saver. Pros 1-to-1 enabled us to bring several tasks into one system. Previously, we had multiple locations for tracking assets information, asset assignment, user information, and invoicing for damage. We now have one system for all of these critical functions. Cons Price is always a pain-point for us, and 1-to-1 is another subscription for us to add. Fortunately, we were able to work a long-term arrangement that worked for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 26, 2019 Jay, Thank you for your review of One to One Plus. You and your team are a pleasure to work with. Thanks again. The One to One Plus Team JP Jason P. Director of Instructional Technology Education Management ### "Making Life Easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2019 Pros One to One Plus helped us unify our various inventory methods into one place that allowed easy access to important information for various people in the organization. It has been very helpful. Cons Everything has been good. The only improvements we're looking for is the way that work orders are handled, but that is not bad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 19, 2019 Jason, Thanks for your review. We enjoy working with you and the team at Spartanburg 2 and appreciate you partnering with us. We appreciate your feedback on the work order area. We are excited about some nice new features in the work order area in upcoming releases. The One to One Plus Team HS Heidi S. Computer Technician E-Learning ### "One to One Plus inventory management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 18, 2019 Keeping track of our assets has become much easier. We used to keep track in a spreadsheet. This is so much better, faster, more accurate. etc. Pros Web based software that is easy to use. We purchased a Honeywell scanner and Dymo LabelWriter 450. This makes it quick and easy to scan in inventory items, print out asset tags, and look up assets. It keeps track of which asset is assigned to which staff/student member. It tracks when devices go out for repair or if we do in house repairs. Cons There are some instances where I want the software to do something it isn't programmed to do. The upside is, we can contact the company and they can put it on a list of features to include in a future update. Alternatives considered [Follett Destiny Resource Manager](https://www.capterra.com/p/178363/Destiny-Resource-Manager/) Reasons for choosing One to One Plus We felt One to One Plus was more user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 19, 2019 Heidi, Thanks for leaving this review. We appreciate the partnership with you and Ravenna Public Schools. We are thrilled that the software has made inventory management and repair tracking faster and easier for you all. Thanks, again. The One to One Plus Team SV Scott V. Network Administrator Education Management ### "\`One to One Plus in a K-12 environment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 18, 2019 Great features and some we haven't even tapped into yet. Pros Ability to easily assign work orders to specific users and include the user having the problem on the paper trail as issues are worked out Cons Would like to see the "notes" made on an open ticket refect back to the user having the issue so that they're getting timely updates and kept in the loop. At present they only get the final update once a ticket is "Closed" Reasons for choosing One to One Plus Cost was a consideration and experience our neighboring districts had with this product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 19, 2019 Scott, Thanks for taking time to write this review. We enjoy working with you and the rest of the team at Chesterfield County School District. The notes feature that you mention is something that is in the works and you will see in an upcoming release. Thanks again. The One to One Plus Team MH Mandy H. Director of Continuous Improvement Education Management ### "Beginner" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 18, 2019 Pros Our district has only been using the product for less than 6 months but already the product has made my job more manageable. It has bee easy to learn and has helped the district to organize and streamline our processes. Cons Still learning all of the uses for the product but have not found anything that I don't like at this time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 19, 2019 Mandy, Thank you for your review. We appreciate the opportunity to work with Perry Local Schools and are glad that you are finding the software helpful in streamlining your processes. Please do not hesitate to reach out if we can help in any way. Thanks, The One to One Plus Team WH Wyatt H. Network Administrator Information Technology and Services ### "Great Program, some growing pains." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2019 Pros One to One plus consistently makes improvements where needed, they fill all of our needs for asset tracking and allow us to offload some of the painstaking inventory tracking to the School personnel that deal with the devices in the field. Cons At times I find it difficult to clean data behind the scenes. They are consistently making improvements on this though. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 19, 2019 Wyatt, Our team enjoys working with you and the rest of the team at Florence 1 Schools. You have been a great partner and helped us grow the functionality of the system. We look forward to continued successes. All the best. The One to One Plus Team JM Joshua M. Director of Technology Education Management ### "Awesome for schools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2019 This is one of the best companies I have ever dealt with in Education. They are quick to respond and add features requested. Pros Powerful tool for tracking our student Chromebooks. Cons Reporting could be better but nothing to really complain about. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 19, 2019 Josh, You and the team at Troup County Schools are a pleasure to work with and we appreciate your partnership. We are thrilled that you and your school system are enjoying and benefiting from the software. All the best, The One to One Plus Team [View all Reviews](https://www.capterra.com/p/183067/One-to-One-Plus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.