--- title: "One to One Plus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about One to One Plus Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/183067/One-to-One-Plus/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # One to One Plus Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) One to One Plus ## What is One to One Plus? One to One Plus Help Desk is a K-12 focused support solution that combines help desk ticketing and asset management into one fully integrated platform. Built specifically for schools by former K-12 technology professionals, the system helps districts streamline ticket routing, track device issues, automate workflows, improve communication, and manage technology support from one centralized system. With custom forms, automated notifications, mobile access, real-time reporting, and integrations with SIS, SSO, and MDM platforms, One to One Plus helps school technology teams resolve issues faster while reducing complexity and costs. ## What is One to One Plus used for? [School Management](https://www.capterra.com/school-administration-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[K-12](https://www.capterra.com/k-12-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for One to One Plus?[Manage this product listing](https://www.g2.com/products/one-to-one-plus/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### One to One Plus 4.8 (28) VS. [4.6 (1,370)](https://www.capterra.com/p/142562/Asset-Panda/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (28) Ease Of Use 4.5 (42) Value For Money 4.8 (25) Value For Money 4.6 (36) Customer Service 5.0 (26) Customer Service 4.7 (38) ## One to One Plus alternatives [4.5 (805)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (236)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/) Starting price $1950.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Incident IQ](https://www.capterra.com/p/186247/Incident-IQ/) [4.6 (42)](https://www.capterra.com/p/186247/Incident-IQ/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186247/Incident-IQ/) ## FAQs about One to One Plus Overview ### Which roles and teams benefit most from One to One Plus? One to One Plus is most used by school district technology leaders, network administrators, and instructional technology teams managing student devices. Directors, CIOs, and operations coordinators track inventory and device assignments, while technicians and mobile device managers support repairs, deployments, and accountability. Instructional specialists use it to coordinate technology access across schools. Answer based on 28 reviews Overview ### What company size and specific industries is One to One Plus built for? One to One Plus is designed for K-12 school systems, serving organizations from small districts with about 250 students to some of the largest school systems in the United States. It is built for the education sector, especially school districts managing technology and device needs across a wide student population. Features and Usability ### What are the key features of One to One Plus? One to One Plus offers billing and invoicing, work order creation, and maintenance management for operational tracking. It also includes student management and faculty/staff management, plus workflow automation, role-based permissions, real-time notifications, customizable fields, and reporting and analytics for monitoring records and processes. Integrations ### Which third-party tools and platforms does One to One Plus integrate with? One to One Plus integrates with Google Workspace, Microsoft 365, Microsoft Intune, Jamf Pro, Jamf School, Infinite Campus SIS, PowerSchool, Skyward Student Management Suite, PDQ Deploy & Inventory, and Rycor. These integrations cover identity and device management, student information systems, productivity suites, and deployment tools. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does One to One Plus offer? One to One Plus provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover structured presentations, documentation offers written reference material, and videos provide self-paced learning. Answer based on 2 reviews Getting Started and Support ### What customer support options does One to One Plus offer? One to One Plus provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe support as responsive and hands-on, with quick callbacks, live help, and fast problem resolution during onboarding and daily use. Some also note the built-in help ticket tool is decent, though not always the strongest option. Answer based on 8 reviews ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) One to One Plus supports all three of the features reviewers value most: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues from start to finish, and keep teams updated as new activity happens, allowing teams to respond faster and manage service more effectively. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assignment Management Assign issues and tasks based on availability or required skills One to One Plus 60 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - Historical Reporting: Information, data and reports that are being tracked over time - Independent/Private: Software designed for private/independent schools - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - K-12: Software designed for kindergarten through 12th grade schools - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - School District: Software designed for school districts - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Status Tracking: Track the status over time for a request, process, asset, or transaction - Student Information/Records: Create lists of student grades, transcripts, class lists, course schedules, etc. to be shared with instructors and administration - Student Management: Database of students to track personal information of individuals and families - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Creation: Create a new work order - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (28) 4.5 Based on 28 reviews ## Pricing Value for money 4.8 (25) Free Trial Basic Based on number of users. It includes: - Unlimited Users - Unlimited Assets - Unlimited Tickets - Ongoing Support - Cloud Hosted - Ongoing Updates Value for money 4.8 (25) 4.8 Based on 25 reviews ## Integrations [ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[ PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[ PowerSchool](https://www.capterra.com/p/175664/PowerSchool/)[ Skyward Student Management Suite](https://www.capterra.com/p/2185/Skyward-School-Management/)[ Infinite Campus SIS](https://www.capterra.com/p/188836/Infinite-Campus/)[ Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (26) 5.0 Based on 26 reviews ## User reviews Overall rating 4.8 Based on 28 reviews Filter by rating Counts reflect reviews available in this feed. 5(22) 4(6) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Jim R. Supervisor of Technology and Data Management Used the software for: 1-3 years ### "Great product to manage Chromebooks Assets integrate Google Console, AD & Your Student Info System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2019 We find that using One to One Plus has allowed us to manage a school based 1 to 1 device program such as Chromebooks without all the headaches. We couldn't manage without it. The company is very responsive and listens to our requests. Bugs have been infrequent. We are able to minimize theft and other loss events through timely detection of missing devices. If you have a school based 1 to 1 device program you should evaluate / consider One to One plus!! Pros This product helps us manage our Chromebooks in a school 1 to 1 program. It keeps AD, Google Console and our student information system synced up (PowerSchool and others). It handles the daily operations, the beginning and end of school tasks, and complete lifecycle. While we bought it specifically for our Chromebook program it also helps us manage all our technology assets. The company adds new features regularly will add functionality upon request if it is relevant to the larger customer base. Cons The help ticket functionality built into the program is decent but if you already have a stand alone helpdesk ticket system you might find that the stand alone one is better. But if you don't have one... the included one is decent enough. Kathy F. Technology Administrative Assistant Used the software for: 3-5 years ### "One to One Plus is Fantastic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2021 This is an all in one solution for tracking inventory. One to One Plus is another member of our tech team. I couldn't be happier with their knowledge and professionalism. I have never had a company take suggestions from those of us that use the product, and find solutions. Pros I have been using One to One plus software for nearly three years. I use it for our inventory and assigning assets to our end users. It is our ticketing system and it correlates everything back to the user and the asset. Having this product has simplified out inventory system greatly. I love the customized reports. I can find the data I am looking for in minutes. Cons Transferring programs is always a challenge, however, One to One Plus made it so easy. They were there every step of the way and continue to support our district with up to date training and respond to any questions within minutes. IT Instructional Technology Coach Instructional Technology Coach Used the software for: Less than 1 year ### "Can be Complicated" 5.0 March 30, 2019 We use one to one plus to manage all of our district devices which is over 10,000. The system is fairly easy to use once you get familiar with it and you can look up many different kinds of information. I would recommend the software to others with the cautionary tale of ensuring people are trained on its use and are comfortable using it before just setting them free on it. Pros I like having most of our information for our devices in one place. I like being able to research assigned users, assigned assets, tasks for broken/malfunctioning iPads, and invoices. The ability to look up information by asset tag number, serial number, student name, or student number is also a very useful feature. Cons There have been glitches with this software, for instance we have had duplicate tasks get created within a minute of each other on multiple occasions which can lead to inaccuracies in records. We have also run into situations where the system just will not pull up the information we need even though we know it is available. We have also run into where one person changed the rights for another person and it threw the whole system out of order and we had to call one to one plus to get it fixed which was somewhat frustrating even though it was human error. CT Computer Technician Computer Technician Used the software for: 3-5 years ### "One to One Plus inventory management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 19, 2019 Keeping track of our assets has become much easier. We used to keep track in a spreadsheet. This is so much better, faster, more accurate. etc. Pros Web based software that is easy to use. We purchased a Honeywell scanner and Dymo LabelWriter 450. This makes it quick and easy to scan in inventory items, print out asset tags, and look up assets. It keeps track of which asset is assigned to which staff/student member. It tracks when devices go out for repair or if we do in house repairs. Cons There are some instances where I want the software to do something it isn't programmed to do. The upside is, we can contact the company and they can put it on a list of features to include in a future update. IP IT Project Manager IT Project Manager Used the software for: 3-5 years ### "One to One Plus- Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2019 It has been a Pleasure working with the 1:1Plus team. They are very fast at responding to inquiries or requests. Pros Robust Help Desk and inventory solution. Easy to assign devices and do mass turn in. Electronically sign Agreements. Ability to create invoices. Able to print user and asset tags. Cons Some users report that ticket submittal flow is not as intuitive as previous solution. TS Technology Support Specialist Technology Support Specialist Used the software for: 3-5 years ### "One to One Review September 2019" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2019 Pros I like the ease of adding information, reporting and location management. Cons I don't like that we don't have the ability to assign teachers to multiple locations. MD Mobile Device Manager Mobile Device Manager Used the software for: 1-3 years ### "Very useful product to Complement an MDM; Great Customer Support." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2019 It has been the best experience I've had with an Inventory system as well as the best experience I've had with a ticketing system. The fact that it does 2 in 1 as well as integrating seamlessly with our MDM is icing on the cake. Pros Customer Support works with you to get features added. They contact you back quickly when there are problems, and are usually very quick to fix the problems. It has been very helpful in determining new users that need devices on a daily basis. With the update that occurred during December, reports and filtering have gotten better too. It has been essential for our End of Year collection. Cons Most Cons that I would share, we share with One to One Plus first and they work on implementing a feature to help. There are very small things that may not be perfect for our environment, but are probably perfect for another customer's environment. It would be great if some of these types of things were customizable per customer, but its also slightly unreasonable for everything to be exactly perfect for every customer. DO Director of Information/Chief Operations Officer Director of Information/Chief Operations Officer Used the software for: 1-3 years ### "OneToOne Plus is a MUST Have for your 1:1 Initiatives" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 11, 2019 From our pre sales to the actual implementation and training for our end users we had very few problems. We look forward to seeing where the product is in a year or so. Pros Ability to track all of our assets and their statuses in one easy to use interface. Their technical support is outstanding. They are responsive to our suggestions to the product and incorporate chnages that improve their product. Cons There are very few things that we dont like. We do find enhancements that we suggest - and most are incorporated fairly quickly. TS Technology Specialist Technology Specialist Used the software for: 3-5 years ### "Can't do without" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2019 Before we embarked on deploying 1to1 to our student we felt overwhelmed but with the use of 1to1Plus it became an easy solution that has gotten easier every year. Could not have done it successfully without 1t1Plus. Pros This software does everything we need to support 1to1 initiative (1 device per student), it keeps improving and adapting to customers needs. From tracking inventory, invoice, student and staff to it's service desk and task feature it is all easy to use and navigate. The support team is always there when needed and will do just about anything to accommodate your needs, they go out of their way to solve our issues and to me they are more than support they have become friends. Cons I can honestly say that I can't think of one. DI District Instructional Technology Facilitator District Instructional Technology Facilitator Used the software for: 3-5 years ### "Great Customer Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 19, 2019 It has been a great experience. The developers are extremely responsive and supportive. Pros I like the work order function and the ability to filter and sort assets and tasks. Cons Wish you could customize the assign and turn in setup for individual users. [View all Reviews](https://www.capterra.com/p/183067/One-to-One-Plus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.