# One to One Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is One to One Plus the right Help Desk solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183067/One-to-One-Plus/reviews --- One to One Plus 4.8 (28) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 28th, 2026 # Reviews of One to One Plus Ease of use 4.6 Customer Service 5.0 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jim R. Supervisor of Technology and Data Management Education Management Used the software for: 1-2 years ### "Great product to manage Chromebooks Assets integrate Google Console, AD & Your Student Info System" April 15, 2019 5.0 We find that using One to One Plus has allowed us to manage a school based 1 to 1 device program such as Chromebooks without all the headaches. We couldn't manage without it. The company is very responsive and listens to our requests. Bugs have been infrequent. We are able to minimize theft and other loss events through timely detection of missing devices. If you have a school based 1 to 1 device program you should evaluate / consider One to One plus!! Pros This product helps us manage our Chromebooks in a school 1 to 1 program. It keeps AD, Google Console and our student information system synced up (PowerSchool and others). It handles the daily operations, the beginning and end of school tasks, and complete lifecycle. While we bought it specifically for our Chromebook program it also helps us manage all our technology assets. The company adds new features regularly will add functionality upon request if it is relevant to the larger customer base. Cons The help ticket functionality built into the program is decent but if you already have a stand alone helpdesk ticket system you might find that the stand alone one is better. But if you don't have one... the included one is decent enough. Review Source Response from Edutek Solutions April 16, 2019 Jim, Thanks for your review of the One to One Plus system. We appreciate you and enjoy working with you and your team at Salem City Schools. You guys have been great. The One to One Plus Team KF Kathy F. Technology Administrative Assistant Education Management Used the software for: 2+ years ### "One to One Plus is Fantastic" February 23, 2021 5.0 This is an all in one solution for tracking inventory. One to One Plus is another member of our tech team. I couldn't be happier with their knowledge and professionalism. I have never had a company take suggestions from those of us that use the product, and find solutions. Pros I have been using One to One plus software for nearly three years. I use it for our inventory and assigning assets to our end users. It is our ticketing system and it correlates everything back to the user and the asset. Having this product has simplified out inventory system greatly. I love the customized reports. I can find the data I am looking for in minutes. Cons Transferring programs is always a challenge, however, One to One Plus made it so easy. They were there every step of the way and continue to support our district with up to date training and respond to any questions within minutes. Switched from [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) When our district went one to one implementing chromebooks, we needed something to track these devices. We began looking for something that would be a tool to do this. Review Source Response from Edutek Solutions February 24, 2021 Kathy, Thanks for your review. Our team enjoys working with you and Sweetwater County School District #2. Thanks for partnering with us. The One to One Plus Ter VR Verified Reviewer Instructional Technology Coach Education Management Used the software for: 6-12 months ### "Can be Complicated" March 26, 2019 5.0 We use one to one plus to manage all of our district devices which is over 10,000. The system is fairly easy to use once you get familiar with it and you can look up many different kinds of information. I would recommend the software to others with the cautionary tale of ensuring people are trained on its use and are comfortable using it before just setting them free on it. Pros I like having most of our information for our devices in one place. I like being able to research assigned users, assigned assets, tasks for broken/malfunctioning iPads, and invoices. The ability to look up information by asset tag number, serial number, student name, or student number is also a very useful feature. Cons There have been glitches with this software, for instance we have had duplicate tasks get created within a minute of each other on multiple occasions which can lead to inaccuracies in records. We have also run into situations where the system just will not pull up the information we need even though we know it is available. We have also run into where one person changed the rights for another person and it threw the whole system out of order and we had to call one to one plus to get it fixed which was somewhat frustrating even though it was human error. Review Source Response from Edutek Solutions April 2, 2019 Thank you for your review of the One to One Plus software. We completely agree that with the many features and integration offered by the software that proper training is critical. Thanks for the feedback on the couple of issues. We will look into those to ensure that they have been resolved. HS Heidi S. Computer Technician E-Learning Used the software for: 2+ years ### "One to One Plus inventory management" September 18, 2019 4.0 Keeping track of our assets has become much easier. We used to keep track in a spreadsheet. This is so much better, faster, more accurate. etc. Pros Web based software that is easy to use. We purchased a Honeywell scanner and Dymo LabelWriter 450. This makes it quick and easy to scan in inventory items, print out asset tags, and look up assets. It keeps track of which asset is assigned to which staff/student member. It tracks when devices go out for repair or if we do in house repairs. Cons There are some instances where I want the software to do something it isn't programmed to do. The upside is, we can contact the company and they can put it on a list of features to include in a future update. Alternatives considered [Follett Destiny Resource Manager](https://www.capterra.com/p/178363/Destiny-Resource-Manager/) Reason for choosing One to One Plus We felt One to One Plus was more user friendly. Review Source Response from Edutek Solutions September 19, 2019 Heidi, Thanks for leaving this review. We appreciate the partnership with you and Ravenna Public Schools. We are thrilled that the software has made inventory management and repair tracking faster and easier for you all. Thanks, again. The One to One Plus Team EP Esteban P. IT Project Manager Information Technology and Services Used the software for: 2+ years ### "One to One Plus- Review" September 27, 2019 5.0 It has been a Pleasure working with the 1:1Plus team. They are very fast at responding to inquiries or requests. Pros Robust Help Desk and inventory solution. Easy to assign devices and do mass turn in. Electronically sign Agreements. Ability to create invoices. Able to print user and asset tags. Cons Some users report that ticket submittal flow is not as intuitive as previous solution. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) 1:1Plus offers a better bang for the buck. Multiple solutions in one! Review Source Response from Edutek Solutions September 30, 2019 Esteban, We enjoy working with you and the rest of the group at Jasper County School District. You guys are a pleasure. Thanks for leaving your review as we always appreciate hearing from the customer. Thanks again, The One to One Plus Team RP Ruby P. Technology Support Specialist Education Management Used the software for: 2+ years ### "One to One Review September 2019" September 13, 2019 5.0 Pros I like the ease of adding information, reporting and location management. Cons I don't like that we don't have the ability to assign teachers to multiple locations. Review Source Response from Edutek Solutions September 19, 2019 Ruby, Thanks to you and the team at Dillon School District Four for partnering with us. We enjoy working with you and the rest of the team. The request that you mention will be available in an upcoming release. Thanks again, The One to One Plus Team VR Verified Reviewer Mobile Device Manager Education Management Used the software for: 1-2 years ### "Very useful product to Complement an MDM; Great Customer Support." February 19, 2019 5.0 It has been the best experience I've had with an Inventory system as well as the best experience I've had with a ticketing system. The fact that it does 2 in 1 as well as integrating seamlessly with our MDM is icing on the cake. Pros Customer Support works with you to get features added. They contact you back quickly when there are problems, and are usually very quick to fix the problems. It has been very helpful in determining new users that need devices on a daily basis. With the update that occurred during December, reports and filtering have gotten better too. It has been essential for our End of Year collection. Cons Most Cons that I would share, we share with One to One Plus first and they work on implementing a feature to help. There are very small things that may not be perfect for our environment, but are probably perfect for another customer's environment. It would be great if some of these types of things were customizable per customer, but its also slightly unreasonable for everything to be exactly perfect for every customer. Review Source Response from Edutek Solutions April 2, 2019 Thanks for taking the time to review One to One Plus. Your comment "It has been the best experience I've had with an Inventory system as well as the best experience I've had with a ticketing system." absolutely makes us smile. We take a lot of pride in supporting our clients and comments like this make it all worthwhile. The One to One Plus team VR Verified Reviewer Director of Information/Chief Operations Officer Education Management Used the software for: 1-2 years ### "OneToOne Plus is a MUST Have for your 1:1 Initiatives" February 8, 2019 5.0 From our pre sales to the actual implementation and training for our end users we had very few problems. We look forward to seeing where the product is in a year or so. Pros Ability to track all of our assets and their statuses in one easy to use interface. Their technical support is outstanding. They are responsive to our suggestions to the product and incorporate chnages that improve their product. Cons There are very few things that we dont like. We do find enhancements that we suggest - and most are incorporated fairly quickly. Review Source Response from Edutek Solutions April 2, 2019 Thank you for your review of the One to One Plus software. Like you, we are super excited to see where the software goes as we continually make enhancements to the system. There are a lot of great features on our product road map that you will see in the coming days. Thanks for your feedback. The One to One Plus Team FD Frank D. Technology Specialist Education Management Used the software for: 2+ years ### "Can't do without" February 8, 2019 5.0 Before we embarked on deploying 1to1 to our student we felt overwhelmed but with the use of 1to1Plus it became an easy solution that has gotten easier every year. Could not have done it successfully without 1t1Plus. Pros This software does everything we need to support 1to1 initiative (1 device per student), it keeps improving and adapting to customers needs. From tracking inventory, invoice, student and staff to it's service desk and task feature it is all easy to use and navigate. The support team is always there when needed and will do just about anything to accommodate your needs, they go out of their way to solve our issues and to me they are more than support they have become friends. Cons I can honestly say that I can't think of one. Review Source Response from Edutek Solutions April 2, 2019 Frank, Thanks for your review of One to One Plus. As our third customer, you have experienced first-hand the growth of the software. Also, you guys provided some great feedback that helped us in our early days. We will never forget that. Thanks so much for trusting us early on and helping us make the software what it is today. The One to One Plus Team VR Verified Reviewer District Instructional Technology Facilitator Education Management Used the software for: 2+ years ### "Great Customer Support" February 15, 2019 4.0 It has been a great experience. The developers are extremely responsive and supportive. Pros I like the work order function and the ability to filter and sort assets and tasks. Cons Wish you could customize the assign and turn in setup for individual users. Review Source Response from Edutek Solutions April 2, 2019 Thanks for your review and kind words. We love working with clients like you to deliver a positive customer experience. The One to One Plus team KM Kerry M. Technology Operations Coordinator Education Management Used the software for: 1-2 years ### "KCSD" February 15, 2019 5.0 See review Pros This is our second year using 1-to-1plus and we have been very pleased with both the quality of the product and the technical support that we have received from them. We use all the modules... deployment tool, asset management, and work order system. It has allowed us to go paperless on our deployment and take-up saving us time and money spent on hours of printing and verifying student information. Our district technicians have used several work order systems over the years and they feel this is the best one they have used. The tech support is only a call away and has the feel of dealing with a member of your own team. They are always willing to help you use the system the way you want to use it, and not the way they want you to use it. Your success with the system is their highest priority. Further, I've seen the company continue to develop the product and incorporate enhancements recommended by the customers. In short.... I definitely recommend the product that \[SENSITIVE CONTENT HIDDEN\] and his team have developed. Cons I have no cons that I would like to share about this product. Review Source Response from Edutek Solutions March 29, 2019 Kerry, Thanks so much for the review. We appreciate you and your team so much and enjoy working with you. Thanks again. Burt DE Donnie E. Director of Technology Education Management Used the software for: 2+ years ### "Great Product!" September 13, 2019 5.0 The first year we deployed devices to our students we were referencing spreadsheets and a lot of documentation in paper folders. One to One Plus is saving so much time and making our department much more efficient. Pros It is a great solution with many features we use daily. I have often provided data to parents from the software about how often their child has brought devices in for service verses how often the child has said their device needed service. The company is quick to provide support for any issues we may be having. Cons I can't think of any Cons for this product. Reason for choosing One to One Plus One to One Plus has a tremendous list of features combines with an affordable price point. Review Source Response from Edutek Solutions September 16, 2019 Donnie, Thanks for the review. You guys have been with us from our earliest days and helped guide the development of the software to make it what it is today. Thanks for the support of you and your staff. You do a great job. Thanks again, The One to One Plus Team SV Scott V. Network Administrator Education Management Used the software for: 2+ years ### "\`One to One Plus in a K-12 environment" September 18, 2019 5.0 Great features and some we haven't even tapped into yet. Pros Ability to easily assign work orders to specific users and include the user having the problem on the paper trail as issues are worked out Cons Would like to see the "notes" made on an open ticket refect back to the user having the issue so that they're getting timely updates and kept in the loop. At present they only get the final update once a ticket is "Closed" Reason for choosing One to One Plus Cost was a consideration and experience our neighboring districts had with this product Review Source Response from Edutek Solutions September 19, 2019 Scott, Thanks for taking time to write this review. We enjoy working with you and the rest of the team at Chesterfield County School District. The notes feature that you mention is something that is in the works and you will see in an upcoming release. Thanks again. The One to One Plus Team WH Wyatt H. Network Administrator Information Technology and Services Used the software for: 2+ years ### "Great Program, some growing pains." September 18, 2019 4.0 Pros One to One plus consistently makes improvements where needed, they fill all of our needs for asset tracking and allow us to offload some of the painstaking inventory tracking to the School personnel that deal with the devices in the field. Cons At times I find it difficult to clean data behind the scenes. They are consistently making improvements on this though. Review Source Response from Edutek Solutions September 19, 2019 Wyatt, Our team enjoys working with you and the rest of the team at Florence 1 Schools. You have been a great partner and helped us grow the functionality of the system. We look forward to continued successes. All the best. The One to One Plus Team JP Jason P. Director of Instructional Technology Education Management Used the software for: 2+ years ### "Making Life Easier" September 18, 2019 5.0 Pros One to One Plus helped us unify our various inventory methods into one place that allowed easy access to important information for various people in the organization. It has been very helpful. Cons Everything has been good. The only improvements we're looking for is the way that work orders are handled, but that is not bad. Review Source Response from Edutek Solutions September 19, 2019 Jason, Thanks for your review. We enjoy working with you and the team at Spartanburg 2 and appreciate you partnering with us. We appreciate your feedback on the work order area. We are excited about some nice new features in the work order area in upcoming releases. The One to One Plus Team TS Tracye S. Director of Technology Primary/Secondary Education Used the software for: 1-2 years ### "1 to 1 Plus Experience" February 12, 2019 5.0 One of the cool things about 1 to 1 Plus is that is was created from an IT tech team perspective so it addresses the realtime needs that exist in the schools. The support is amazingly fantastic - you can submit a request for a change and within a matter or minutes, the change could be in place. They are open to listening to our concerns and modifying the software to better our experience. Pros 1 to 1 Plus puts our ticketing system, inventory and reports all in one platform. Cons There were some reporting features that I felt were missing from the platform. I shared them with the owner and the engineers worked to get them incorporated. Review Source Response from Edutek Solutions April 2, 2019 Tracye, Thank you for your One to One Plus review. I love your comment "The support is amazingly fantastic . You and your team do a great job of using the system. We appreciate your support and feedback. The One to One Plus Team TM Tracy M. Technology Information Technology and Services Used the software for: 2+ years ### "One to One" April 12, 2019 5.0 Pros I love the fact that if I ever have a problem support team is always reachable and always goes above and beyond to assist! Cons There's not one thing I can say bad about it :) Review Source Response from Edutek Solutions April 16, 2019 Tracy, Thanks for your review of One to One Plus, You and the rest of the team at Scotland are a pleasure to work with. We appreciate your partnership. The One to One Plus Team JL Jay L. CIO Education Management Used the software for: 6-12 months ### "1-to-1 Plus - Streamlines our Work Process" September 23, 2019 5.0 We have saved so much time with 1-to-1. One console for managing our break/fix tasks is a life-saver. Pros 1-to-1 enabled us to bring several tasks into one system. Previously, we had multiple locations for tracking assets information, asset assignment, user information, and invoicing for damage. We now have one system for all of these critical functions. Cons Price is always a pain-point for us, and 1-to-1 is another subscription for us to add. Fortunately, we were able to work a long-term arrangement that worked for us. Review Source Response from Edutek Solutions September 26, 2019 Jay, Thank you for your review of One to One Plus. You and your team are a pleasure to work with. Thanks again. The One to One Plus Team RM Rick M. School Technology Coordinator Education Management Used the software for: 1-2 years ### "1to1 plus supporting Chromebooks" February 19, 2019 4.0 One to One plus has been very responsive to input, concerns and resolution of any hiccups. Pros Quickly and easily assign assets (Chromebooks in our case) to users with barcode scanners and it integrates with G-Suite to move them to specific OU based on users Active Directory credentials/ Cons Can create custom reports, but once created you can not edit them, so not able to duplicate a report from one site and edit to another site or make changes to the site the report was original created for. Review Source Response from Edutek Solutions April 2, 2019 Rick, Thank you for the review of One to One Plus. We appreciate your feedback and the recommendations that you offer to make the system better. It's a pleasure to work with you and your team. Burt EB Elizabeth B. Instructional Specialist for Technology Education Management Used the software for: 2+ years ### "Excellent Product, Excellent Support" February 19, 2019 5.0 Pros I like that the software is very user friendly and the company listens to the concerns of their users. Cons The thing that I like lest is the difference in roles when creating users. I have a feeling this is user error on my part. The good news, the One to One Plus team is always willing to review key elements to enhance product use. Review Source Response from Edutek Solutions April 2, 2019 Elizabeth, Thank you for your review of One to One Plus. You all do a great job of using the software. We appreciate you partnering with us. The One to One Plus team JM Joshua M. Director of Technology Education Management Used the software for: 1-2 years ### "Awesome for schools" September 16, 2019 5.0 This is one of the best companies I have ever dealt with in Education. They are quick to respond and add features requested. Pros Powerful tool for tracking our student Chromebooks. Cons Reporting could be better but nothing to really complain about. Review Source Response from Edutek Solutions September 19, 2019 Josh, You and the team at Troup County Schools are a pleasure to work with and we appreciate your partnership. We are thrilled that you and your school system are enjoying and benefiting from the software. All the best, The One to One Plus Team Jeffrey B. IT Technician Education Management Used the software for: 1-2 years ### "One-to-One Plus is a must have!" February 15, 2019 5.0 Obviously keeping up with what devices students are assigned has been the best part of this software. We have even expanded the software to be used with our textbooks. Support is always a simple phone call away! Pros Managing and keeping up with laptop inventory would be a nightmare without this software. It's easy to use and offers a great way to keep up with what students have. Cons The only area of weakness that I have encountered has been asset labels. Definitely needs some work, but the team has been very helpful in troubleshooting and resolving my issues. Review Source Response from Edutek Solutions April 2, 2019 Jeffrey, Thank you so much for the review of One to One Plus. You guys have done a great job of expanding the system to maximize the benefit of the software. Thanks again, The One to One Plus Team JS Josh S. Director of Technology Education Management Used the software for: 1-2 years ### "Asset Management Made Easy" February 21, 2019 5.0 Pros The software is easy to use, customizable, and ready to go on day one. The support we receive is customizable. We can pick up the phone and talk to him instantly. We couldn't imagine going with any other asset management inventory solution. Cons Honestly, I don't have anything to say is a con. Review Source Response from Edutek Solutions March 29, 2019 Josh, Thanks for your review. You and your team are a pleasure to work with. We appreciate your partnership and the opportunity to work with you all. Burt TL Tina L. Director of Technology Information Technology and Services Used the software for: 6-12 months ### "One to One Plus" February 8, 2019 5.0 We moved from excel spreadsheets to One to One Plus. It makes inventory management a lot easier since we can scan and go. Invoicing/payment tracking in one place has been helpful. The tech support is great - always open to improvements or requested changes. Pros The combination of inventory management, help desk software, and invoicing in one place Cons the end users do not the ticket system - they feel that it asks repetitive questions Review Source Response from Edutek Solutions April 2, 2019 Tina, Thank you for your review of One to One Plus. You and your team push the system when it comes to tracking inventory and have provided some great suggestions. Thanks for partnering with us. You and your team are great. The One to One Plus Team JA Javier A. Assistant Director for Educational Technology Education Management Used the software for: Less than 6 months ### "One to One Plus" September 27, 2019 5.0 Pros From an end user perspective One to One Plus is easy for them to enter tasks and for the techs working on the tickets to pull them up and work the tasks. Cons The limited customization of features and that you have to go back to staff at One to One Plus to make certain changes as opposed to being able to do them yourself. Review Source Response from Edutek Solutions September 30, 2019 Javier, Thank you for your review. We enjoy working with you and the team at Kansas City Public Schools. We appreciate your feedback and will use it to further enhance the One to One Plus product. Thanks again. The One to One Plus Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.