Enrollsy

"Couldn't have asked for a more user-friendly company"

Overall: From our initial inquiry call all the way through until today, the Enrollsy staff has been nothing but professional, friendly, and willing to go above and beyond with our requests. We were turned away by several registration companies before we found Enrollsy because our company profile is unique, and so we heard a lot of, "I'll stop you right there - we can't do that..." until we spoke with Rich and he had a very different perspective. "I'll let you know right off the bat that we don't have anything in place for something like this, YET, but that's not to say we can't figure something out that will work for you guys." Everyone we've worked with has had a spirit of creative problem-solving and doesn't bat an eye at some of our off-the-wall requests as we work to build a whole new registration system for our company. We had a coupon code stop working inexplicably, and we reported it to the guys at E at like 12PM, and they stayed up late that night until they were able to locate the error and fix it for us. My one recommendation to the admin team at Enrollsy is to be very careful about hiring people that have the same mindset and attitude towards customer service as they have so that they can preserve the super positive work ethic and company culture. A couple times myself or a coworker has used the live chat for support and felt like the operator who answered our questions weren't as on top of it as the founders are, and that's definitely something to be mindful of.

Pros: We are transitioning away from a clunky, confusing registration system with a huge amount of manual data entry on the company side, as well as lots of talking on the phone and speaking directly with the customer. As we moved over to Enrollsy, we worried that our customers would feel frustrated by having to learn a new system, but it has been the opposite experience. Our customers are all complimentary about the cleanliness of our new system and how easy it is to make payments and select courses all in one fell swoop. Not only is the enrollment process easy for our customers, but managing their courses, student info, and account information all in one place has been invaluable for us as a company. We will be able to eliminate so many other cumbersome processes as a result of moving our registration over to Enrollsy. As we aim for growth over the next few years, Enrollsy has been a vital piece of the puzzle in automating processes of registration and enrollment for our online courses. They are also such genuinely nice people with a strong work ethic and a belief in quality customer service. Several times in our implementation process we threw stuff at them (glitches or just extra questions) and they let us know they would be working overtime to figure out an answer to our problem. I feel confident that we will be able to continue our work with them for the long-term.

Cons: We push Enrollsy's registration to the limits of its capabilities because of the amount of details we need about each course registration, and so the system can sometimes get bogged down by how many different levels we have on our forms. I hope that over time this is something that will continue to be developed because it is adequately functional but could be even better and a key feature for our families if it were more robust. There is a text feature for communicating with parents from their account screen, which is awesome, except for parents can respond to these texts, and there is no notification that they have done so. This results in potential missed communications from parents because we don't know to go back in and look at the chat box. It would be very helpful if there were some kind of task management or intra-team communication element to the back end, such as assigning customers to certain team members, or a feature where you can @other users on the Internal Billing Notes to let other users know that a customer is ready for set up, archiving, etc. The options for instructors is somewhat limited. It would be nice if we could give them more permissions. Our instructors have the ability to do more admin-type things. Without them having the option to reverse anything we set up for the registration process, it would be helpful for them to, e.g. take a payment if needed, or edit enrollments, tags, etc. for students.

"Powerful System with Loads of Options but Sometimes Too Many Options"

Overall: Overall my experience has been good. I appreciate the team and all of the time they take to walk you through setting up your system how you need it to be. They are also readily available to answer questions through the live chat and there are a ton of articles to help you through processes. There are a few things I wish were different, but I can see that they are constantly trying to improve and already I have seen improvements being implemented in less than a year that I have worked with them. I am hopeful that moving forward in future years, I will get even more comfortable with the program and we can work together to improve the registration process for my camp families.

Pros: Enrollsy is a powerful system with a lot of options to customize your registration system for your needs.

Cons: With all of those options, it can be a bit overwhelming to use. The system interface looks easy enough, but as you dig into the software more to set things up, you can get a little lost. Even for my users, there are sometimes too many steps or hidden features that I have to look up how to find things for them.

"Enrollsy has saved my sanity!"

Overall: Training and implementation was smooth and understandable. The tutorials are straight forward and helpful. When I am stuck or forgot how to do something, answers are at my fingertips!!!

Pros: This software is current and up to date with todays tech. The ease of use and set up for the back office part has decreased the amount of time I have to work on enrollment/class schedules. This has released me to do more of what I love...lesson planning and teaching music!

Cons: I haven't run into any feature that is missing or that is annoying. So far, I love every aspect.