Channelize.io

Channelize.io


5 / 5
10 reviews

Who Uses This Software?

Businesses looking to integrate Real-time Messaging, Video & Voice Calling into their digital products.


Average Ratings

10 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $50.00/month
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Channelize.io
  • channelize.io
  • Founded 2018
  • India

About Channelize.io

Channelize.io Messaging API & Chat SDK provides In-App Messaging for Web & Mobile Apps. It integrates real-time, rich & engaging Text Chat, Video and Voice Calling experiences directly into your digital products.


Channelize.io Features

  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition

Channelize.io Reviews Recently Reviewed!


Channelize review: good interface and easy to use

Jul 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a non tech business owner with a new, senior level business membership community, I like the user-friendly interface, real-time conversations I can have with members and ability to move away from email as the core communication method with our important customers. I have yet to try all the features such as group chat and video, but see that these could be useful features going forward. I am looking forward to seeing where we can go with Channelize.

Cons: It's not an issue with the software but more with our community: we are using Channelize in our app and website community interfaces. The senior director nature of our membership means not everyone is used to communicating this way and people are missing messages. There is education we need to do here! One issue is that we have a business membership and people are often encouraged not to accept notifications in the business environment. So while the notifications work well for those who have adopted the app version of our site, those who are wedded to desktop are not engaging with it so much. As I said more of an issue for us rather than a Channelize software concern.

Overall: As previously mentioned it's taking us a while to get all our members to adopt and use it, but where people are using it we are finding it a great way to answer queries and move away from email to communicate with our important clients. I am trying to encourage people to use this as the main communication method between them and us and between them and other members. The customer service and support has been good, I feel like they are invested in helping us to make the experience the best it can be for our members.

I like this app

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team works very well when the application has problems or errors occur on my site

Cons: Loading time on iOS is a bit slow, it's great if it loads as fast as Android tomorrow.

Overall: Building an online community is easy but it is not easy for that community to grow because it depends on many factors, most important being ease of communication amongst members. I've found a good partner in Channelize.io for launching chat and calling services on my website and apps. The service I used earlier did not meet the demand for functionality, stability and speed. I am quite satisfied with Channelize.io's service quality. I believe Channelize.io will grow well in the near future.

Vendor Response

by Channelize.io on March 14, 2019

We're humbled by your candid review, Channelize.io continuously strives to make its user experience better as our customers are first priority for us, always! Thank you for being a valued customer.

Best Messaging APP- Channelize

May 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Channelize is an Overall Package with Voice/ Video Calling and other attractive features which are best for any community. I sure recommend it to everybody.

Cons: I couldn't find any cons but I am sure they will continue to Grow and build more much User engaging features.

Overall: Channelize is one of the best product I have come across. It has boosted my business and helped me stand out in today's competition. Moreover, extra kudos to the Support and Customer Success Team. They know how to deal with a matter/queries & what not and get it done as per the expectations in no time. All the best and many more successful years to them! :) :)

Vendor Response

by Channelize.io on May 14, 2019

What is better than hearing appreciation from its customers, really soothing and boosting alike. Gives us satisfaction that we're going in the right direction and confidence to keep that zeal going. Thank you!

I highly recommended this chat box for your website

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like Channelize audio and video call chat box

Cons: They have best audio and video calling ..

Vendor Response

by Channelize.io on March 14, 2019

Thank you for giving us the opportunity to serve you, we are nothing without your support. Along with quality support, Channelize.io Team is dedicated with a strong product road-map in hand so to always surprise you with the best of features as well!

Excellent Tool

Apr 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best software found in the market today in the chat messenger business. Full of Functions.

Cons: I have nothing to complain about this software. At the moment I kept the promise.

Overall: Support and Customer Service are certainly the best in the World.

GOD Bless for All.

Vendor Response

by Channelize.io on April 05, 2019

You've nothing to complain and we'll strive our best to keep it that way. Moreover, we're also committed to make you extra happy every now and then with added functionalities. Thank you for your blessings!

Just good all round

Jul 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and it's integration with SE

Cons: Members of groups can't close a group, and there is no function to save part written messages as draft but I have been told that they are implementing this feature in the next few weeks

Overall: The ability for members to have direct access to their contacts via text video snd voice over wifi

Vendor Response

by Channelize.io on July 26, 2019

Your suggestions will help us to become more feature-rich. Always there to better Channelize.io for its users!

Channelize Review

Jun 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their software the best for my network.

Cons: Nothing everything is great i have no problems.

Overall: Great software and impeccable customer service.

Vendor Response

by Channelize.io on July 26, 2019

Oh wow! We'll strive to stay the best software for your Network always. Thank you!

Video and call chat.

Jul 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Channelize has made it possible for my social network members to video chat and call each other. This has increased engagement and retention on my website and app. The push notification is perfect for getting members back on my app. I think I will get a return on my investment as more of my members use video chat and the calling feature.

Cons: The monthly charge seems high and I'm worried what will happen when my platform reaches a million users and how much it will cost. We used CometChat previously and they only charge a one time fee with no subscription.

Great product for users to communicate

Jun 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A great way to provide a better user experience.

Cons: No issues at all. This a great addition to our site to provide a better user experience.

Overall: Excellent customer service. Great product for a greater user experience.

Vendor Response

by Channelize.io on July 26, 2019

Our team works very hard to deliver a great User Experience to our end users. It's a great achievement for us seeing you second that! We cannot be thankful enough.

Channelize

May 22, 2019
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Readily available . Cost efficient on our side.

Cons: Some rough edges but can be improved . Quality of videos and images as well as emojis and GIFs can be improved

Vendor Response

by Channelize.io on July 16, 2019

Nice to hear that you find Channelize.io readily available. The messaging that would've taken so many resources and months (or years) to build, can now be integrated within a flash. Also, we are continuously working on your valuable feedback. Thank you!