---
title: "Channelize.io Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Channelize.io Software - reviews, pricing plans, popular comparisons to other eCommerce products and more."
source_url: "https://www.capterra.com/p/183087/Channelize-io/"
page_type: "product"
language: "en"
---

# 

 Channelize.io Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 17, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Channelize.io

## What is Channelize.io?

Channelize.io is a PaaS product that enables ecommerce brands to leverage the power of Live Shopping and Real-time Engagement to Boost Sales, Build Brand Image and Credibility. Top Features: - API, SDKs, and UI kits for integration in web and mobile applications. - Pre-built Integrations for eCommerce platforms like Shopify, Magento, WooCommerce, Prestashop - Offer features like In-show Product Promotion, Live Chat, Pinned Messages, Multistreaming, Custom RTMP Support, Sales Analytics etc.

## What is Channelize.io used for?

[Live Streaming](https://www.capterra.com/live-streaming-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Video Management](https://www.capterra.com/video-management-software/)

Top alternative

Featured

Overall rating

Based on 22 user reviews

Reviews sentiment

Positive

95%

Neutral

5%

Negative

0%

Starting price

$49

Flat Rate, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Channelize.io?[Manage this product listing](https://www.g2.com/products/channelize-io/claim_requests/new?auto=true)

## Channelize.io Overview

Updated September 2026

AI summary

Channelize.io enables small and midsize businesses to run live streaming and video management for eCommerce, supporting real-time buyer engagement and brand-building. It offers video conferencing, live chat, audience analytics, customizable branding, access controls, and multistreaming. Deployed via cloud and mobile devices, it provides flexibility for teams managing live sales and interactive events.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Channelize.io

4.9 (22)

VS.

[4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$49

Flat Rate, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (22)

Ease Of Use

4.6 (14,871)

Value For Money

5.0 (21)

Value For Money

4.6 (12,283)

Customer Service

5.0 (21)

Customer Service

4.7 (11,446)

## Channelize.io alternatives

[4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

[4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/247901/Google-Workspace/)

Highest Rated

[Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/)

[4.8 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/219046/Squaretalk-Matrix/)

[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)

[4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/182004/CloudTalk/)

## FAQs about Channelize.io

Overview

### Which roles and teams benefit most from Channelize.io?

Channelize.io is most used by founders, CEOs, owners, and other business leaders who need centralized control over online distribution, pricing, and bookings. Operations and admin teams use it to manage inventory and channel connectivity, while marketing and revenue leaders rely on it to improve visibility, occupancy, and sales performance.

Answer based on 22 reviews

Overview

### What company size and specific industries is Channelize.io built for?

Channelize.io is designed for brands of all sizes that want to use live selling and real-time buyer engagement to support sales and improve brand perception. The description does not name specific industries, so it appears aimed at consumer-facing businesses and retail-focused brands that sell directly to shoppers.

Features and Usability

### What are the key features of Channelize.io?

Channelize.io offers live chat and chat/messaging, along with audio/video conferencing, video conferencing, and two-way audio and video for real-time communication. It also includes audience analytics, real-time analytics, alerts/notifications, file sharing, access controls/permissions, customizable branding, multistreaming, and third-party integrations.

Pricing

### How much does it cost and what fees or limitations are included?

Channelize.io offers a free plan and starts at $49 per month for the Basic plan, with the Standard plan at $99 per month. A free trial is available. Free and paid plans include $0.049 overage per live attendee after the free concurrent audience limit is reached.

Answer based on 4 reviews

Integrations

### Which third-party tools and platforms does Channelize.io integrate with?

Channelize.io integrates with Adobe Commerce, PrestaShop, Shopify, SocialEngine, Wix, and WooCommerce. These e-commerce and website platforms cover storefronts, content-driven sites, and social communities, giving Channelize.io a focused set of six catalog integrations for online business setups.

Answer based on 4 reviews

Getting Started and Support

### What training and onboarding options does Channelize.io offer?

Channelize.io provides in person training, live online sessions, webinars, and documentation. In person training supports direct, face-to-face instruction, live online sessions allow guided remote learning, webinars present scheduled product information, and documentation gives written reference material for self-paced review.

Getting Started and Support

### What customer support options does Channelize.io offer?

Channelize.io provides email/help desk, phone support, and chat. Support is often described as responsive and helpful, with users saying issues are handled quickly and the team is invested in resolving problems. Some users also note that support has been easy to reach when needed.

Answer based on 6 reviews

## Features

AI summary

Based on 3,188 eCommerce reviews

Capterra data shows that buyers of live streaming software rank the following features as their top priorities:

-   **Video Conferencing** (**57%** of reviewers rated this feature as critical)
-   **Video Streaming** (**58%**)
-   **Mobile Access** (**57%**)

Channelize.io includes **Video Conferencing** and **Mobile Access**. However, it does not offer **Video Streaming**. With **Video Conferencing**, teams can host real-time discussions and support direct interaction between participants, while **Mobile Access** gives users the flexibility to join and manage sessions from different locations and devices. Together, these features help businesses maintain communication and provide teams with more convenient access to live collaboration tools.

Video Conferencing

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Connect with meeting participants remotely over video

Mobile Access

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Access Controls/Permissions

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Communication Management

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

Customizable Branding

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Live Chat

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Channelize.io 18 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Audience Analytics: Track and analyze various metrics such as demographics, psychographics, behavior and other insights
- Chat/Messaging: Communicate using direct chat or messages within the system
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Customizable Branding: Add customized logos and colors to align with company branding
- Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
- Interactive Content: Allow the audience to interact or engage with the content
- Live Chat: Ability to chat online in real time
- Mobile Access: Access software remotely via mobile devices
- Multimedia Support: Supports various file formats
- Multistreaming: Stream to multiple platforms simultaneously
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Two-Way Audio & Video: Presenter can see and hear participants and vice versa
- Video Conferencing: Connect with meeting participants remotely over video

---

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Features

4.9 (22)

4.9

Based on 22 reviews

## Pricing

Value for money

5.0 (21)

Free Trial

[View pricing plan details](https://www.capterra.com/p/183087/Channelize-io/pricing/)

Free

$0.00

It includes:

-   20 Mins Duration/ Event
-   4 Events/Month
-   Event Recording
-   Live Audience Chat
-   Unlimited Buyer Audience
-   Up to 50 Free Concurrent Audience Per Event

Basic

$49.00

Flat Rate,Per Month

It includes:

-   45 Mins Duration/ Event
-   8 Events/Month
-   Event Recording
-   Live Audience Chat
-   Unlimited Buyer Audience
-   Up to 100 Free Concurrent Audience Per Event

Standard

$99.00

Flat Rate,Per Month

It includes:

-   12 Events/Month
-   60 Mins Duration/ Event
-   Custom
-   Event Recording
-   FB
-   Live Audience Chat
-   Multistreaming - YT
-   Unlimited Buyer Audience
-   Up to 100 Free Concurrent Audience Per Event

Custom

Contact Vendor for Pricing

It includes:

-   Custom
-   Custom Events/Month
-   Custom Mins Duration/ Event
-   Event Recording
-   FB
-   Live Audience Chat
-   Multistreaming - YT
-   Unlimited Buyer Audience
-   Unlimited Free Concurrent Audience Per Event

Value for money

5.0 (21)

5.0

Based on 21 reviews

## Integrations

[

Wix](https://www.capterra.com/p/169007/Wix/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[

SocialEngine](https://www.capterra.com/p/80406/SocialEngine/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (21)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (21)

5.0

Based on 21 reviews

## User reviews

Overall rating

4.9

Based on 22 reviews

Filter by rating

5(20)

4(1)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Jesse H.

Cei

Telecommunications

### "Great service and affordable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 3, 2023

Pros

Worked very well as advertised. I had my development team to the integration and it went very smoothly

Cons

All was good. No major negative comments

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 7, 2023

We appreciate your Feedback. Thanks!

SK

Sharon K.

Founder

Consumer Goods

### "Excellent Livestream Platform "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2022

I love this, we have hosted very successful shows earning great cash each time we go live. it’s incredibly engaging and super rewarding to interact with your customers live, answering questions and queries live on air. Totally recommend using this!!!

Pros

Easy to use, set up and plugs into Shopify so I can easily sell my products on screen.

Cons

Using on my iPhone I find the comment difficult to read so I suggest using iPad or having another device for live messaging.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AH

Anna H.

Marketing Manager

Cosmetics

### "10/10 recommend!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 4, 2022

The channelize team is exceptional helpful, very fast in responding and can always solve occurring problems. The technology is very easy and functional. The design looks great and the tracking is very accurate. It fits seamlessly into our website and we received great customer feedback.

Pros

Very easy setup, nice and clean design, very user friendly and great analytics afterwards

Cons

It would be amazing if we could change the description and product titles after a live session

Reasons for choosing Channelize.io

best price-performance ratio

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BT

Bogdan T.

Admin

Newspapers

### "Awesome Plugin"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 17, 2021

Pros

Very small and intuitive software. Simple to use and the clients is very happy

Cons

Is not possible to mute sound of notifications. The sound is always on

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RM

Randy M.

CEO

Broadcast Media

### "\[SENSITIVE CONTENT HIDDEN\] is on her game"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 3, 2021

\[SENSITIVE CONTENT HIDDEN\] is very nice, professional and is a GREAT asset to the company.

Pros

I like the chat window fits well in site

Cons

The monthly service charge is a bit high

Reasons for choosing Channelize.io

I know you guys work with socialapps and know the software. I'm glad I did love it so far and video chat is clear. Thank you \[SENSITIVE CONTENT HIDDEN\]

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LA

Legion A.

CEO Founder

Computer Networking

### "Excellent Product and Service!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 2, 2020

Channelize.io is a fantastic product and the team give far superior functionality and service to any others I have seen. From sales to integration and implementation there is no better than Channelize.io

Pros

Channelize is the best by far solution for networking that I have ever seen!

Cons

There is nothing to not love about it. I have yet to have any issues or find anything not top quality.

Switched from

[CometChat](https://www.capterra.com/p/176671/CometChat/)

Far easier implementation and service. Overall better quality and performance for the price and an excellent customer service team.

Alternatives considered

[Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/)

[CometChat](https://www.capterra.com/p/176671/CometChat/)

Reasons for choosing Channelize.io

The quality of their demo and service was far superior at an excellent price.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SK

Sachin K.

Company Director

E-Learning

### "Amazing software Amazing Team"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 27, 2020

Great experience with the whole channelize team in the implementation of this within my website and apps. Particularly grateful for the help and support by \[SENSITIVE CONTENT HIDDEN\] who has simply been amazing.

Pros

I love that the function of this is in real-time and competes with all the major messaging services with ease.

Cons

I hope in the future the broadcasting feature will be similar to telegram and available in-app.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PS

Pradeep S.

CEO

E-Learning

### "Nice p2p chat solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

October 21, 2020

Excellent

Pros

Ease of use ,good ui and pricing. The pricing kept low enough to start with, in addition it has clean UI.

Cons

There is little changes we can do to the ui

Switched from

[TalkJS](https://www.capterra.com/p/166730/TalkJS/)

UI

Alternatives considered

[TalkJS](https://www.capterra.com/p/166730/TalkJS/)

Reasons for choosing Channelize.io

UI and pricing

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Richard B.

Founder

Human Resources

### "Great Product!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 1, 2020

Fantastic experience and highly recommend! They are top notch and very responsive. They know their products well in addition to the ones they integrate with. Couldn't have been happier. Thanks again!

Pros

Product was seamless to integrate and provides chat, voice, and video calling.

Cons

Only con was my settings were too low initially but that was corrected within a day

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LN

Lemari N.

CEO

Online Media

### "Great Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 25, 2020

The experience has been very pleasant there hasn't been any time so I couldn't reach customer support. Any issues that we have encountered have been figures very quickly. The cost is very affordable.

Pros

The software was very easy to deploy. Their customer service is very responsive. Yeah personalized communication channels that really help you adjust to the software and support you through any issues.

Cons

I don't have any cons right now. Everything is been working as expected.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/183087/Channelize-io/reviews/)

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