# Channelize.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Channelize.io the right Live Streaming solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183087/Channelize-io/reviews --- Channelize.io 4.9 (22) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Channelize.io Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews SK Sharon K Founder Consumer Goods, 2 - 10 employeesUsed the software for: I used a free trial. “Easy to use, set up and plugs into Shopify so I can easily sell my products on screen.“ December 15, 2022 SK Sharon K Founder Consumer Goods, 2 - 10 employeesUsed the software for: I used a free trial. “Using on my iPhone I find the comment difficult to read so I suggest using iPad or having another device for live messaging.“ December 15, 2022 Jesse H CeiTelecommunications, Self-employedUsed the software for: 1-2 years. “I had my development team to the integration and it went very smoothly“ February 3, 2023 Richard B FounderHuman Resources, 2 - 10 employeesUsed the software for: Less than 6 months. “Product was seamless to integrate and provides chat, voice, and video calling.“ July 1, 2020 LN Lemari N CEOOnline Media, 11 - 50 employeesUsed the software for: Less than 6 months. “The experience has been very pleasant there hasn't been any time so I couldn't reach customer support.“ June 25, 2020 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jesse H. Cei Telecommunications Used the software for: 1-2 years ### "Great service and affordable" February 3, 2023 5.0 Pros Worked very well as advertised. I had my development team to the integration and it went very smoothly Cons All was good. No major negative comments Review Source Response from Channelize.io February 7, 2023 We appreciate your Feedback. Thanks! TK Tommy K. CEO Information Technology and Services Used the software for: 2+ years ### "2 thumbs up for Channelize!" October 17, 2019 5.0 Very happy with Channelize, if there's ever an issue their support team is 5 stars. Pros Easy to use and messages are sent instantly. Cons There are no CONS with this software . Alternatives considered [CometChat](https://www.capterra.com/p/176671/CometChat/) Reason for choosing Channelize.io It was recommended by SEAO,I tried it, loved it, and still using it 2 years later. Review Source Response from Channelize.io March 20, 2020 Thank you! Glad to see you're happy with the product. CC Cupido C. CEO Information Technology and Services Used the software for: Less than 6 months ### "Channelize" May 22, 2019 3.0 Pros Readily available . Cost efficient on our side. Cons Some rough edges but can be improved . Quality of videos and images as well as emojis and GIFs can be improved Review Source Response from Channelize.io July 16, 2019 Nice to hear that you find Channelize.io readily available. The messaging that would've taken so many resources and months (or years) to build, can now be integrated within a flash. Also, we are continuously working on your valuable feedback. Thank you! LA Legion A. CEO Founder Computer Networking Used the software for: Less than 6 months ### "Excellent Product and Service!" December 2, 2020 5.0 Channelize.io is a fantastic product and the team give far superior functionality and service to any others I have seen. From sales to integration and implementation there is no better than Channelize.io Pros Channelize is the best by far solution for networking that I have ever seen! Cons There is nothing to not love about it. I have yet to have any issues or find anything not top quality. Alternatives considered [Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/)[CometChat](https://www.capterra.com/p/176671/CometChat/) Reason for choosing Channelize.io The quality of their demo and service was far superior at an excellent price. Switched from [CometChat](https://www.capterra.com/p/176671/CometChat/) Far easier implementation and service. Overall better quality and performance for the price and an excellent customer service team. Review Source SH Sian H. Co-founder Online Media Used the software for: 6-12 months ### "Channelize review: good interface and easy to use" July 18, 2019 5.0 As previously mentioned it's taking us a while to get all our members to adopt and use it, but where people are using it we are finding it a great way to answer queries and move away from email to communicate with our important clients. I am trying to encourage people to use this as the main communication method between them and us and between them and other members. The customer service and support has been good, I feel like they are invested in helping us to make the experience the best it can be for our members. Pros As a non tech business owner with a new, senior level business membership community, I like the user-friendly interface, real-time conversations I can have with members and ability to move away from email as the core communication method with our important customers. I have yet to try all the features such as group chat and video, but see that these could be useful features going forward. I am looking forward to seeing where we can go with Channelize. Cons It's not an issue with the software but more with our community: we are using Channelize in our app and website community interfaces. The senior director nature of our membership means not everyone is used to communicating this way and people are missing messages. There is education we need to do here! One issue is that we have a business membership and people are often encouraged not to accept notifications in the business environment. So while the notifications work well for those who have adopted the app version of our site, those who are wedded to desktop are not engaging with it so much. As I said more of an issue for us rather than a Channelize software concern. Review Source NQ Nguyễn Q. CEO and Founder Internet Used the software for: 1-2 years ### "I like this app" March 4, 2019 5.0 Building an online community is easy but it is not easy for that community to grow because it depends on many factors, most important being ease of communication amongst members. I've found a good partner in Channelize.io for launching chat and calling services on my website and apps. The service I used earlier did not meet the demand for functionality, stability and speed. I am quite satisfied with Channelize.io's service quality. I believe Channelize.io will grow well in the near future. Pros The support team works very well when the application has problems or errors occur on my site Cons Loading time on iOS is a bit slow, it's great if it loads as fast as Android tomorrow. Review Source Response from Channelize.io March 14, 2019 We're humbled by your candid review, Channelize.io continuously strives to make its user experience better as our customers are first priority for us, always! Thank you for being a valued customer. VS Vannarith S. Director at LikeCambodia Dairy Used the software for: 1-2 years ### " Best Messaging APP- Channelize" May 8, 2019 5.0 Channelize is one of the best product I have come across. It has boosted my business and helped me stand out in today's competition. Moreover, extra kudos to the Support and Customer Success Team. They know how to deal with a matter/queries & what not and get it done as per the expectations in no time. All the best and many more successful years to them! :) :) Pros Channelize is an Overall Package with Voice/ Video Calling and other attractive features which are best for any community. I sure recommend it to everybody. Cons I couldn't find any cons but I am sure they will continue to Grow and build more much User engaging features. Review Source Response from Channelize.io May 14, 2019 What is better than hearing appreciation from its customers, really soothing and boosting alike. Gives us satisfaction that we're going in the right direction and confidence to keep that zeal going. Thank you! SK Sachin K. Company Director E-Learning Used the software for: 1-2 years ### "Amazing software Amazing Team" October 27, 2020 5.0 Great experience with the whole channelize team in the implementation of this within my website and apps. Particularly grateful for the help and support by \[SENSITIVE CONTENT HIDDEN\] who has simply been amazing. Pros I love that the function of this is in real-time and competes with all the major messaging services with ease. Cons I hope in the future the broadcasting feature will be similar to telegram and available in-app. Review Source SD Sonny D. Owner Individual & Family Services Used the software for: 1-2 years ### "I highly recommended this chat box for your website" March 8, 2019 5.0 Pros I like Channelize audio and video call chat box Cons They have best audio and video calling .. Review Source Response from Channelize.io March 14, 2019 Thank you for giving us the opportunity to serve you, we are nothing without your support. Along with quality support, Channelize.io Team is dedicated with a strong product road-map in hand so to always surprise you with the best of features as well! Richard B. Founder Human Resources Used the software for: Less than 6 months ### "Great Product!" July 1, 2020 4.0 Fantastic experience and highly recommend! They are top notch and very responsive. They know their products well in addition to the ones they integrate with. Couldn't have been happier. Thanks again! Pros Product was seamless to integrate and provides chat, voice, and video calling. Cons Only con was my settings were too low initially but that was corrected within a day Review Source DD Dario D. CEO Marketing and Advertising Used the software for: 6-12 months ### "Excellent Tool" April 2, 2019 5.0 Support and Customer Service are certainly the best in the World. GOD Bless for All. Pros The best software found in the market today in the chat messenger business. Full of Functions. Cons I have nothing to complain about this software. At the moment I kept the promise. Review Source Response from Channelize.io April 5, 2019 You've nothing to complain and we'll strive our best to keep it that way. Moreover, we're also committed to make you extra happy every now and then with added functionalities. Thank you for your blessings! PB Paul B. CRO Entertainment Used the software for: 6-12 months ### "Just good all round " July 15, 2019 5.0 The ability for members to have direct access to their contacts via text video snd voice over wifi Pros Ease of use and it’s integration with SE Cons Members of groups can’t close a group, and there is no function to save part written messages as draft but I have been told that they are implementing this feature in the next few weeks Review Source Response from Channelize.io July 26, 2019 Your suggestions will help us to become more feature-rich. Always there to better Channelize.io for its users! AV Aaron V. Owner Civic & Social Organization Used the software for: 1-2 years ### "Channelize Review" June 3, 2019 5.0 Great software and impeccable customer service. Pros Their software the best for my network. Cons Nothing everything is great i have no problems. Review Source Response from Channelize.io July 26, 2019 Oh wow! We'll strive to stay the best software for your Network always. Thank you! PS Pradeep S. CEO E-Learning Used the software for: Less than 6 months ### "Nice p2p chat solution" October 21, 2020 5.0 Excellent Pros Ease of use ,good ui and pricing. The pricing kept low enough to start with, in addition it has clean UI. Cons There is little changes we can do to the ui Alternatives considered [TalkJS](https://www.capterra.com/p/166730/TalkJS/) Reason for choosing Channelize.io UI and pricing Switched from [TalkJS](https://www.capterra.com/p/166730/TalkJS/) UI Review Source DB Damien B. CEO Broadcast Media Used the software for: Less than 6 months ### "Video and call chat." July 16, 2019 5.0 Pros Channelize has made it possible for my social network members to video chat and call each other. This has increased engagement and retention on my website and app. The push notification is perfect for getting members back on my app. I think I will get a return on my investment as more of my members use video chat and the calling feature. Cons The monthly charge seems high and I'm worried what will happen when my platform reaches a million users and how much it will cost. We used CometChat previously and they only charge a one time fee with no subscription. Review Source TK TANWEER K. CEO Media Production Used the software for: Less than 6 months ### "Great and Cost Effective Messaging Option" September 19, 2019 5.0 It has been great working with the Channelize team - they understood what we were after and have been extremely supportive in finding the right solution for us. Pros We have easily integrated Channelize with our social media application Labayk, allowing our users to chat, voice or video calls their friends at absolutely no cost. It is a very cost-effective system for community groups on social media. Cons So far it has worked fine - we have not had any issues with it. It perfectly serves our needs. Review Source Response from Channelize.io March 20, 2020 Thank you so much for your wonderful review. LN Lemari N. CEO Online Media Used the software for: Less than 6 months ### "Great Product" June 25, 2020 5.0 The experience has been very pleasant there hasn't been any time so I couldn't reach customer support. Any issues that we have encountered have been figures very quickly. The cost is very affordable. Pros The software was very easy to deploy. Their customer service is very responsive. Yeah personalized communication channels that really help you adjust to the software and support you through any issues. Cons I don't have any cons right now. Everything is been working as expected. Review Source RM Randy M. CEO Broadcast Media Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT HIDDEN\] is on her game" March 3, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] is very nice, professional and is a GREAT asset to the company. Pros I like the chat window fits well in site Cons The monthly service charge is a bit high Reason for choosing Channelize.io I know you guys work with socialapps and know the software. I'm glad I did love it so far and video chat is clear. Thank you \[SENSITIVE CONTENT HIDDEN\] Review Source VP Vernon P. CEO Internet Used the software for: Less than 6 months ### "Great product for users to communicate " June 19, 2019 5.0 Excellent customer service. Great product for a greater user experience. Pros A great way to provide a better user experience. Cons No issues at all. This a great addition to our site to provide a better user experience. Review Source Response from Channelize.io July 26, 2019 Our team works very hard to deliver a great User Experience to our end users. It's a great achievement for us seeing you second that! We cannot be thankful enough. SK Sharon K. Founder Consumer Goods Used the software for: I used a free trial ### "Excellent Livestream Platform " December 15, 2022 5.0 I love this, we have hosted very successful shows earning great cash each time we go live. it’s incredibly engaging and super rewarding to interact with your customers live, answering questions and queries live on air. Totally recommend using this!!! Pros Easy to use, set up and plugs into Shopify so I can easily sell my products on screen. Cons Using on my iPhone I find the comment difficult to read so I suggest using iPad or having another device for live messaging. Review Source AH Anna H. Marketing Manager Cosmetics Used the software for: Less than 6 months ### "10/10 recommend!" October 4, 2022 5.0 The channelize team is exceptional helpful, very fast in responding and can always solve occurring problems. The technology is very easy and functional. The design looks great and the tracking is very accurate. It fits seamlessly into our website and we received great customer feedback. Pros Very easy setup, nice and clean design, very user friendly and great analytics afterwards Cons It would be amazing if we could change the description and product titles after a live session Reason for choosing Channelize.io best price-performance ratio Review Source BT Bogdan T. Admin Newspapers Used the software for: Less than 6 months ### "Awesome Plugin" March 17, 2021 5.0 Pros Very small and intuitive software. Simple to use and the clients is very happy Cons Is not possible to mute sound of notifications. The sound is always on Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.