# ThankView Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ThankView the right Fundraising solution for you? Explore 213 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183093/ThankView/reviews --- ThankView 4.9 (213) [View alternatives](https://www.capterra.com/p/183093/ThankView/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ThankView Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews BP Brittany P Director of Annual Giving and Advancement CommunicationsHigher Education, 501 - 1,000 employeesUsed the software for: More than 2 years. “We share our account across multiple divisions, allowing us to use it for prospective students, parents, alumni, donors, and friends of the University.“ November 10, 2023 NJ Natasha J Associate Director of Donor StewardshipHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It takes a while to send test videos during work hours.“ July 10, 2023 NJ Natasha J Associate Director of Donor StewardshipHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “ThankView is a user-friendly platform I employed to record student messages for our annual solicitations and send donor thank-you videos.“ July 10, 2023 NM Nick M Senior Director of Advancement OperationsHigher Education, 201 - 500 employeesUsed the software for: More than 2 years. “The worst thing is the increasing costs of all of technology platforms and ThankView is also in that boat.“ December 10, 2023 JB Jaime B Director of Enrollment MarketingHigher Education, 501 - 1,000 employeesUsed the software for: More than 2 years. “A mobile-friendly, quick, platform I can use to push out dynamic, customizable messages to a variety of audiences.“ November 20, 2023 CS Chelsea S Assistant Director of Annual GivingHigher Education, 51 - 200 employeesUsed the software for: More than 2 years. “I've seen people open emails, watch videos, and they are at a lower star score than others.“ June 7, 2023 VB Virginia B Assistant DirectorFund-Raising, 51 - 200 employeesUsed the software for: 6-12 months. “It makes connecting to uninvolved alumni so much easier and puts the human aspect back into supporting a tangible experience like education.“ December 8, 2023 KB Kaylee B Marketing and Development CoordinatorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I didn't like figuring out the difference between contacts and lists at first, and an add-on video vs a recording.“ December 23, 2022 ## Showing most helpful reviews Showing 1-25 of 213 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah T. Special Projects Coordinator Higher Education Used the software for: 2+ years ### "An intuitive tool that makes personalized outreach easy!" January 10, 2022 4.0 ThankView helps us to reach out to a lot of people in a meaningful way by optimizing the automation that the software provides us. Its best feature by far is the birthday email; with a monthly upload, we can ensure that everyone in our database who wants to receive email gets a personalized touch on their birthday without more than 20 minutes spent each month to get the data ready to go and uploaded to the platform. It helps us to get in front of our constituency in a celebratory way at least once a year, regardless of how they choose to connect with us. It's also been a great tool to share a quick thank you from a real human--either one that they recognize or a student they'll appreciate hearing from--in just a couple minutes without the coordination of multiple schedules or travel needs. Pros I appreciate how user-friendly ThankView is as a platform. It is easy to onboard a new employee (fulltime staff or student) to use it, and the customer service team is second-to-none in their eagerness to assist and willingness to provide additional resources or strong examples that others have used. I get new ideas all the time from the samples that are shared, and it is so rewarding to get feedback from folks that we've sent videos to about how excited they are to hear from a student/campus/university figure/etc. about the things going on or their gift. It's been a really meaningful platform for us to focusing on THANKING rather than ASKING. Cons The cost of the platform can be prohibitive for some mid-size organizations, but I really think that the value-add is going to be worthwhile as a stewardship tool for organizations that do fundraising. It's a great tool to make a big impact on people with just a little effort on behalf of your team. Reason for choosing ThankView We have a history of a strong partnership with ThankView, and even at a higher price point it is well worth our investment to continue with such a strong product. Review Source LS Lynsey S. Director of Partnerships Non-Profit Organization Management Used the software for: Less than 6 months ### "Power in Video Communications" July 25, 2023 5.0 I have used different tools over the last three years trying to find the right tool to communicate with our partners. Our largest partner has over 100 locations and are over 200 miles apart. We need something that was personalized to them but also provided a place where I could share additional resources and ThankView did that for us. I loved that I could schedule the emails to go out as I made them ahead of time. It's very easy to create lists and campaigns to send out each time. This year during a fundraising campaign, Thankview was used weekly to send updates and messages of encouragement. That personal connection helped us increase our fundraising by 38%. We also created an upload campaign that for the first time, had stores send us back vids of what they were up to that we shared. Pros How easy it is to use and how I can see what impact I had with a campaign. Being able to ask someone outside my organization to record a message and then easily use that vid in a campaign that I sent out is a great feature and option. Like that is branded and that I can add links and a message under that vid that either restates that vid and/or give even more info. This year we used Thankview to communicate with 100 stores during a fundraising campaign and that personal connection helped us increase our fundraising by 38%. Cons The only feature I think I missed is being able to add photos and create a slide show with those videos are sometimes I only get photos to share and I would love a way to share those photos. Review Source LE Lynn E. Director of Web Development and Digital Communications Education Management Used the software for: 2+ years ### "ThankView Review" January 14, 2021 3.0 We have used ThankView mainly for our annual giving program, it has been a nice addition to our normal solicitation process. Pros The ability to use excel spreadsheets of constituent data is extremely helpful however, it would be nice to also be able to integrate with our database. The ability to request videos and combine multiple videos together is very easy. Cons The inability to upload information for multiple individuals with the same email address within the same campaign. Review Source AF Audrey F. Marketing Manager Education Management Used the software for: 2+ years ### "Very Easy To Use" January 4, 2023 5.0 Great! Highly recommend Pros I really like how easy it is to set up and l love the new create your own envelope and background feature. Cons I don't like how I have to pay for more contacts, unlimited or a higher number with the base package would be preferred. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Reason for choosing ThankView We have both for different features. Would like to be able to build more of a newsletter format with Thankview Review Source KP Katie P. Assistant Athletics Director for Development Sports Used the software for: Less than 6 months ### "I'm a fan!" January 10, 2022 5.0 I am eager to continue building out communications strategies that leverage ThankView's platform and am excited to deliver fun, relevant messaging to our constituents. Pros College Athletics and Donor Engagement require personality, innovation, and creativity. Creating special, digital moments that are authentic and deeply personal matters when we target the proverbial bottom line. ThankView affords that type of communication, partnered with very helpful analytics. It delivers the best of both worlds. Cons I really have very little to argue with the product - I only wish I more time to devote to the use of it. Actually I have one con --- it's TOO MUCH FUN and distracts me from my other responsibilities! Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/) The institution I currently work for uses ThankView's platform. Review Source BW Ben W. Marketing Director Education Management Used the software for: 6-12 months ### "Helping us set a new bar for stewardship. " October 4, 2021 5.0 The onboarding was easy and we were able to start using the product almost immediately. Many members of our team are trained to use it and we've had great success with Video Requests to get content from other external stakeholders from our orgnization. Pros The ease of use for us to get a real-time, personalized message out to a donor. The responses we've gotten as a result are far beyond those with a traditional email thank you messages. Cons Overall the editing process could be easier to use and offer more options for text animations, GIF support, and audio-only messages. Reason for choosing ThankView Pricing, plus the overall feature set and integrations were the selling point. Review Source KK Kevin K. Chief Communications and Stewardship Officer Non-Profit Organization Management Used the software for: 2+ years ### "Thankview makes stewardship easy" December 23, 2021 5.0 Overall, the experience has been great. Renewed for years 4 and 5 and excited to continue to learn the platform and develop new and innovative uses. Pros This product is super easy to use and has an incredibly robust set of features. I would say more than a small team can even use. Cons Not much... easy to set up and use, very user-friendly. Can be a lengthy process to send videos with the amount of personalization available. The biggest concern is the reporting, where it can be hard to segment just the emails you want in a certain report as all videos are listed. Alternatives considered [Vidyard](https://www.capterra.com/p/125653/Vidyard/) Reason for choosing ThankView Pricing, better structured to fundraising as opposed to B2B or other uses. Review Source SZ Sean Z. Director of Philanthropy Non-Profit Organization Management Used the software for: 6-12 months ### "need help maintaining relationships with donors? ThankView is your answer!" January 10, 2022 5.0 excellent. The platform is easy to use and to invite others to submit videos or reply to campaigns. The customer support, training and community is also excellent. I truly feel that the team behind ThankView wants us to use their product and to be successful Pros Allows us to be different - to show our supporters using short videos and a dynamic/exciting way how they make a difference in the lives of real people when they support our foundation Cons Once in a while it would be nice to send emails without incorporating a video Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) being able to send videos, as well as the envelope in ThankView design, is novel and stands out Review Source CF Candie F. Director of Parent Fund & Programming Education Management Used the software for: Less than 6 months ### "ThankView.....AMAZING" February 15, 2023 5.0 Pros I love the ease of use and the customer service. We are new to ThankView but in under 6 months, we have sent out at least 75,000 ThankView emails. We have sent anything from automated birthday messages to holiday greetings, email solicitations, and general outreach. It's the first place we turn to when connecting with parents and alumni. Cons I wish you could have one major list that does not change core info upon loading a new list that may contain the same contacts. Reason for choosing ThankView We choose ThankView for it's ease of use, flexibility and ability to reach our constituents Switched from [emma](https://www.capterra.com/p/217003/emma/) The school was making a switch, our department had to find an alternative solution Review Source Jenny R. Assistant Director of Donor Engagement Fund-Raising Used the software for: 2+ years ### "ThankView is a go-to Stewardship tool for our organization" November 10, 2022 5.0 We have been using ThankView for many years now and have found it easy to use. From our annual Days of Giving to donor birthdays to check-ins during the height of the pandemic, we were always trying to come up with new ways to connect with our donors, and ThankView was a huge way we did that. It's always what I suggest when looking for new opportunities! Pros ThankView is the easiest, quickest way to acknowledge birthdays, anniversaries, pledge completions, scholarship thank you's...the list keeps growing each day as we find a different use. We have found that most users easily adapt to the website and can send their own ThankViews with ease. Cons Sometimes the analytics can be hard to navigate. But once you figure it out, you can easily see the open rates, watch rates, and other important stats that you value when creating content and seeing if what you are doing is worth your time. Review Source AT Allissa T. Annual Fund and Major Gifts Manager Fund-Raising Used the software for: 1-2 years ### "A faster and more fun way to do stewardship!" November 11, 2023 5.0 I previously used ThankView at Pepperdine University and recommended that Pacific Ridge School purchase ThankView once I became employed there. Pros ThankView allows me to make stewardship more personal and meaningful, and to connect donors with the impact of their support- students! Although we still stack our stewardship options so that most donors receive a personal touch as well as a letter in the mail, many parent donors do not pick up the phone or panic when they see the school phone number calling, assuming that there is an emergency with their child/student. Thankviews retain the personal touch while removing the risk of a rushed phone call or one that comes at an inopportune time for the donor. Cons There is nothing I dislike about it. I wish I could use it even more than I already do, or that I had a team of volunteers that could use it on my behalf. Review Source SR Shannon R. Assistant Director of Donor Engagement Higher Education Used the software for: 1-2 years ### "Loyola University Maryland: ThankView and Odder Review" May 17, 2021 5.0 Annual Giving is starting to use TV more, with solicitations - which is great. The feedback I receive from donors receiving their acknowledgment is positive - they like the videos from the students, the 'green' factor. We used TV to send ALL of the scholarship student videos to their donors this year - we only used mailed thank you letters for any donor with no email. This was our shining moment really! the donors loved it, I heard from some of our biggest supporters. WE then used Odder for the Impact Report, and honestly, separating the two like that, sending the videos a few weeks before in TV, then telling them to be on the look out for their impact report in odder really allowed our donors to be on the 'watch', I feel that's why we had super open rates. Plus, the Odder impact report campaign featured a video from the Senior VP, and it was all gratitude - this along with excellent digital reports - resulted in a $150,000 gift within 45 minutes of deployment with the donor calling the VP to tell him her thoughts - and then more gifts came in, with the donors directly telling the VP it was because of the Odder impact report. The VP called us and was astonished! He couldn't believe reporting (with NO ask involved), resulted in fundraising. I believe we are at approx $200,000 now. Not too shabby! Pros Easy learning curve, layout is user-friendly, we purchased this coincidentally - at the beginning of the pandemic. It allowed me to turn my stewardship tasks on a dime and meet the moment so I could send all gift acknowledgments digitally, instead of in the mail. I think the integration with NXT will prove to be an asset. We are connected, and working out the kinks. Cons Would love updated music and intro options (the template that pops out of the envelope - I am using Canva now as I've grown tired of the ones in TV) - just saying. Not many in this category tbh - the NXT workflows won't work for us right now, as there are still some determining factors playing a role in how to use this integration (ie: I've been emailing with TV to ask my questions, and they have been helpful, but things like the movement of the gift into a workflow does not change the 'acknowledged' field and I'd like that as a toggle option, also, I need the fund designation to be a field, and can't) But I do like the tracking metrics portion of this integration and think it will be great for the gift officers to see this up to date info. Odder: we used this for first time, lots of back and for with our MarComm to make the template we used accessible, but that's not really your problem, it's a sign of the times. Review Source CT Courtnay T. Director of Annual Giving Fund-Raising Used the software for: 2+ years ### "ThankView is a valuable tool to support all stages of our fundraising!" November 22, 2022 5.0 ThankView was a blessing to us during the pandemic lockdown - it allowed us to make personal connections with our current families, alums, and even our colleagues, via video when we could not hold meetings in person. We were able to check in with donors, continue to cultivate relationships, and even solicit gifts during that time. We found this to be very important to our older constituents who were often isolated. Pros Not only is ThankView user-friendly and quite intuitive, but it is also fun to use! Our messages on this platform are well received by our constituents as evidenced by our significant open- and click-through rates. ThankView has supported the cultivation, solicitation, and stewardship of our donors in a unique way that stands apart from an email or printed letter. Cons We truly love ThankView and are working to use it to its fullest. We have not identified anything that we wanted to do that we could not implement. Reason for choosing ThankView We did not consider other products because we were so impressed with how ThankView was introduced to us and we saw the value immediately. I was participating in a local fundraising conference when I received a ThankView message from \[SENSITIVE CONTENT\] welcoming me to the event and inviting me to stop by the ThankView booth to see the product. I knew right away that the platform was special when I saw the immediate impact a video greeting could have, literally, on the spot. That was in July 2019. I set up a demo from there and we have been subscribers ever since. ThankView is a game-changer and we are making every effort to use it in as many ways as we can to support every aspect of our fundraising at Westtown School. Review Source CK Carol K. Director of Planned Giving Non-Profit Organization Management Used the software for: 2+ years ### "Deepening Engagement with Donors Thankview Is a critical partner" October 11, 2021 5.0 The business problems that we are solving especially since we are a very small team on the developmnent staff is the ability to scale, schedule, time, and peraonalize our outreach with donors so they feel connected to the mission and know that their input and engagement is critical and valuable. Pros What is most impactful is the real time feedback on the donors engagement with the email/test and video. Our \[SENSITIVE CONTENT\] finds this critical in his next steps to deepen the relationships with the donors. The personalization of each message to the specific donor with the personalized impact they have made is also critical. Having the donors story through the many campaigns we engage them in makes a difference. It helps us know what and how and when to engage with them next. Cons We are moving from NXT Raisers Edge to Sales Force. It is not clear how this integration will work. Looking forward to a seamless integration. Reason for choosing ThankView Haven't evaluated as of yet. Review Source JM Johnpaul M. Assistant Director of Development Education Management Used the software for: 1-2 years ### "Offering a personal touch in a chaotic world" October 5, 2021 5.0 Our team was super curious to explore using more video and ThankView has served as the perfect vehicle to get video in people's inboxes without the need to ask them to visit a chaotic youtube channel or click on an unnecessary Vimeo link. Pros What I appreciate most about ThankView is the ability to offer a personal touch to a wide variety of constituents in an efficient and creative manner. And while I use different editing software, I enjoy knowing that it's available as an editor as well. I also really enjoy the ability to easily collect video samples from volunteers, students, teachers, etc. This process used to be so difficult but now it's super easy and volunteers seem to have fun with it! Cons I have found that uploading videos (larger files) take a long time to fully upload but that could just be me/my computer. My colleague doesn't seem to have this problem. The only addition I'd like to see is the ability for a giving form or event-form to live in the Thankview landing page as opposed to having to click away. I feel like an internal form would yield greater results. Review Source CE Cindy E. Director of Annual Giving and Advancement Operations Primary/Secondary Education Used the software for: 2+ years ### "ThankView is the best video tool to engage with your constituents" December 27, 2022 5.0 I've used ThankView for more than 3 years. We started using it as a simple stewardship tool, but as the company grew, I also grew in how I use the tool. It's now used for us as a way to send videos to invite people to events, request videos from our alumni, solicit them for donations as well as the opportunity to personally steward our donors. I can't imagine running my department without ThankView. Pros The ease of using the platform, as well as the integrations with other technology makes ThankView one of my most used tools. Cons I wish I could manage the contact lists a bit more easily, specifically the ability to easily merge contacts. Review Source CS Chelsea S. Assistant Director of Annual Giving Higher Education Used the software for: 2+ years ### "Go ThankView! " June 7, 2023 5.0 Highly recommend! We can easily and meaningfully connect with our audience in quick and effecient ways. LOVE THANKVIEW! Pros I love the ease of use of the platform, the video request feature where you can add a recommended script and video tips, as well as the video editing features. Top notch! Cons I do not see a pattern within our star rating system. I've seen people open emails, watch videos, and they are at a lower star score than others. Review Source MV Madeline V. Email and Web Developer Higher Education Used the software for: 1-2 years ### "Next level personalization " June 20, 2022 4.0 ThankView is very beneficial to create personalized messages to students and donors for higher engagement and great communication. It is a fun message that has many features, like the embed a pdf. This is a great tool for all types of messages. Pros The platform is easy to navigate, well organized and has many integration apps. Setting up projects are seamless with the page by page steps and navigation. I really like the message preview to filter through recipients to see merge fields working in real time. Cons I think the metrics page could show the spam, bounce and opt-out rates on the overview page of the projects. You can see them by clicking to that section on the left side, but it would be nice to see at a glance. Review Source NS Nathalie S. Fundraising Specialist Fund-Raising Used the software for: 1-2 years ### "Use ThankView to save time!" April 15, 2024 5.0 Pros ThankView makes it easy to connect with donors for every single donation! Cons None. I really like ThankView. It makes my job easier. Review Source LR Lindsay R. Director, Direct Marketing & Participation Higher Education Used the software for: 2+ years ### "Great ROI, Great Vendor Partner, Great Mascot" October 5, 2020 5.0 Pros The ease of use with this product is by far one of the features I most enjoy. Working with large groups of students and/or volunteers who are often remote, it is so critical that the systems used are easy to understand, regardless of technological literacy. ThankView not only makes the process easy to navigate, but FUN! Cons I wish they had a fundraising component and wouldn't you know they've gone and added that officially rendering this feedback old news! Reason for choosing ThankView I chose ThankView for Brandeis University but had already chosen them at two institutions prior to coming to Brandeis. Why? They aren't just a vendor selling a product. They're partners in your plan for the year and make your goals, their goals. They are open to feedback and want to use it to improve their product. They don't take themselves too seriously and have a positive company culture that keeps account managers retained, which means they only get to know your specific data and messaging needs more as time goes on. And they are rooted in gratitude, meaning, they are a company that gives back (employee matching program) and gets in the weeds (webinars, volunteering and training!). Don't walk, RUN, and get your ThankView contract, today! Review Source CL Christopher L. Annual Giving Officer Higher Education Used the software for: Less than 6 months ### "Advancement Review" February 22, 2024 5.0 ThankView has made my job much easier and allows me to provide the meaningful outreach that I need to raise funds for my institution. Great way to thank our donors for their generosity through videos from players, students, coaches, and faculty. Pros ThankView provides a very easy tool to be able to upload or create personalized videos and media outreach to alumni and donors. This is great for fundraising solicitation as well as event notification and general outreach. Cons Some of the integrations can be tricky to use, or an error may occur but if you contact support or the admin they are extremely helpful and timely at resolving any issue. Review Source MM Matt M. Director of Donor Relations Higher Education Used the software for: 2+ years ### "A must-have for all stewardship work" July 28, 2022 5.0 Pros The simplicity of ThankView is unparalleled. It makes sending personalized messages pain-free and have them look very professional and polished. Cons There are so many new features coming out and if I am behind in keeping up, I miss some great new features. Reason for choosing ThankView I am a one-person team so my problem is just being able to keep up stewardship with as many people as I can. The tools in TV help me send quantity with quality. Review Source TC Tami C. Marketing Team Non-Profit Organization Management Used the software for: Less than 6 months ### "This is the good stuff" December 13, 2023 5.0 So far so good! We have used it quite a few times in the few months we have had it. Pros I like the ease of use. Very easy to figure out functionality, add contacts, create videos, etc. Cons It is really expensive for a small non-profit. Definitely have to make lots of use of it to make up for the cost. Reason for choosing ThankView Multiple functions within one software was important to us. Review Source NJ Natasha J. Associate Director of Donor Stewardship Higher Education Used the software for: 1-2 years ### "User-friendly, Fun, and Interactive Product" July 10, 2023 5.0 Pros ThankView is a user-friendly platform I employed to record student messages for our annual solicitations and send donor thank-you videos. It's s fun and personal way to thank donors and engage them with their scholarship recipients. ThankView has a selection of tutorials for each user group and their academy courses. Learning to create and personalize landing pages and record, upload, and edit videos is easy. And, if someone is stuck, there is a handy chat box to reach for help! I've been using ThankView for three years and loving it! Thank the ThankView team for their fun, interactive platform, and excellent customer service. Cons It takes a while to send test videos during work hours. It could be due to many logging in at the same time. Reason for choosing ThankView For faster communication with constituents and overall user experience. Review Source PP Penny P. Director of Annual Giving Education Management Used the software for: 2+ years ### "ThankView Rev iew" December 9, 2022 5.0 ThankView is a game changer for annual giving and stewardship. We love the product and use it regularly. Pros ThankView makes my life so much easier. As the \[SENSITIVE CONTENT\] of Annual Giving, stewardship is extremely important. ThankView allows me to set campaigns and send them out monthly. So easy! Cons I really don't have anything negative to say about ThankView. They are a wonderful company doing great things in the video world. 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