# Crew Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Crew Platform the right Community solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183144/Crew-Platform/reviews --- Crew Platform 4.9 (7) [View alternatives](https://www.capterra.com/p/183144/Crew-Platform/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Crew Platform Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott M. Associate Director, Growth & Engagement Non-Profit Organization Management Used the software for: 6-12 months ### "Learning Every Day" March 10, 2023 4.0 Overall, my experience on Crew Platform has been better than our previous platform - definitely an upgrade. I think our organization is doing a lot of unprecedented things on the platform and crew has been great at doing everything they can to accommodate our growing pains. We look forward to the continued growth and adaptations. Pros Crew Platform has made it easy to look at our membership base at a high level. Our members seem to enjoy the platform more than our previous one. Cons The membership management part of Crew Platform can be frustrating. Exporting form data becomes chaotic if you change anything in the form along the way, which happens often. Also, organizing the settings for different tracks and forms can be pretty confusing and not so intuitive, leading to wasted time clicking around and trying different settings to see if you're getting the intended results. I wish the controls were more intuitive including adding/removing members to different groups. Furthermore, we seem to run into an issue of event time notifications being sent in Central Time, despite the settings saying Eastern Time, which causes confusion for our members. Alternatives considered [Hivebrite](https://www.capterra.com/p/147279/Hivebrite/)[Kajabi](https://www.capterra.com/p/154682/Kajabi/)[Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) Reason for choosing Crew Platform Price, customer service, database Switched from [WeThrive](https://www.capterra.com/p/128803/WeThrive/) The former platform didn't meet the required needs of our organization at the time. Review Source AT Anna T. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Wonderful platform for nonprofit communities" March 10, 2023 5.0 Pros Our Crew platform hosts all of our community communications - online events, e-news, participant & volunteer curriculum, discussions, etc. It's a reliable central gathering place and we value it highly. Cons I built out our community structure and that's not my area of expertise, so take this with a grain of salt! I don't always catch all of the settings on the first go-round, so have to go back and add modules to a cohort's dashboard or set meetings to be visible only to those who are included. Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/)[Mighty Networks](https://www.capterra.com/p/185819/Mighty-Networks/) Reason for choosing Crew Platform The customer service/support has been outstanding. Review Source Patrick A. CEO Education Management Used the software for: 1-2 years ### "Crew helps propel our impact! " March 10, 2023 5.0 We are a big supporter of the platform and recommend it to our community embers. Pros Crew is great for content management, and keeping users active and engaged. Cons We don't have many cons to share because it's been a great tool for us. Review Source Orly W. Founder/CEO Non-Profit Organization Management Used the software for: 2+ years ### "Incredible platform, phenomenal support! " February 17, 2021 5.0 Pros I love the ease of using the program and customizing it to my needs. It’s very user-friendly and above all the support team is absolutely incredible! If I ever have a question, recommendation, or problem they respond right away and help to provide solutions. I also Love the gamification aspect of the platform. The system has saved me a tremendous amount of time and made my procedure so much more streamlined. Cons The beautiful thing about the platform is that if you feel that there is something missing the likelihood is that the team is already working on developing that. The team is always open to hearing feedback and bettering the system to fit your needs. Review Source EM Elijah M. General Manager Food & Beverages Used the software for: 1-2 years ### "Awesome app. Really useful" August 5, 2022 5.0 Pros Ease of everything. My team never missed a beat with anything having this app Cons Literally nothing to complain about other than price. Offer a larger free version! Review Source Response from Crew August 15, 2022 hello, looks like a review for another product in the food industry. not ours. mind taking a look? thank you! SN Sam N. SDGs President Non-Profit Organization Management Used the software for: 1-2 years ### "Crew Platform x #MyLittleBigThing Use" September 29, 2021 5.0 Pros The platform is very easy to use and one can easily deploy their movement online in less than a month! The customer service is also very fast and friendly in case you run into any issues. The students we had on the platform also reported that it was very easy to use. Cons The platform needs some guidance to use at first for administrators. Review Source MB Mercedes B. Administrative Manager Non-Profit Organization Management Used the software for: 2+ years ### "Wonderful Product and Support Team" February 17, 2021 5.0 Wonderful. They have a great team. Pros Best Features: Groups, Events, Conversations, Badges Cons There are still some elements in development we are excited to use. Review Source Similar Products Featured ## Related categories [Community](https://www.capterra.com/community-software/)