Intradiem

Intradiem Contact Center RPA


4 / 5
1 review

Who Uses This Software?

Contact center leaders, Workforce Management, Operations, IT, Learning & Development, CX professionals. Markets: Financial Services, Insurance, Retail, Telco, Utilities, Hospitality


Average Ratings

1 Review

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

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About Intradiem Contact Center RPA

Intradiem is the market leader in contact center robotic process automation (RPA). The patented platform delivers a proven approach for automating currently manual management processes. Through automation, Intradiem enables contact centers to effectively reduce cost and increase employee engagement in industries including financial services, telecommunications, insurance and healthcare.


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Intradiem Contact Center RPA Features


Intradiem Contact Center RPA Reviews Recently Reviewed!


Intradiem - a powerful communication tool

Mar 07, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the ability to provide real time communication to front line call center associates without jeopardizing service levels.

Cons: it doesn't interface easily with our WFM and call routing solution.

Overall: the Intradiem success management process and staff are outstanding!