--- title: "Sales Cookie Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Sales Cookie the right Commission solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/183216/Sales-Cookie/reviews/" page_type: "reviews" language: "en" --- Sales Cookie 4.7 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Sales Cookie Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews DW Dana W COOHuman Resources, 51 - 200 employeesUsed the software for: 6-12 months. “The platform has provided accurate and timely commission calculations, significantly reducing the amount of manual work required and saving our team many hours each pay period.“ June 15, 2026 PS Phillip S EVPSecurity and Investigations, 11 - 50 employeesUsed the software for: Less than 6 months. “As a new user, I am finding it a bit difficult to learn how to access all the information in the platform. “ December 19, 2025 MM Mitch M Commercial Operations ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “From the very beginning, the team at Sales Cookie has demonstrated a very clean and organized approach to take our manual Excel-based commission process and automate it through the Sales Cookie software.“ July 2, 2026 DS Dennis S Software Engineer and Business DevelopmentInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Calculating commissions manually manually was taking more time and were prone to errors.“ September 9, 2024 AE Amanda E Commissions AnalystInsurance, 51 - 200 employeesUsed the software for: More than 2 years. “It also allows me to focus on planning for future compensation plans and allows us the time to focus on more complex issues.“ June 5, 2026 ES Elizabeth S Commission AnalystInsurance, 201 - 500 employeesUsed the software for: More than 2 years. “For me, it's always been a trail and error.“ June 4, 2026 ES Elizabeth S Commission AnalystInsurance, 201 - 500 employeesUsed the software for: More than 2 years. “Anytime I've ever had an issue, I've always been able to get answers quickly. Whenever there is a questions on payouts / commissions, the Sales Cookie team has always been there to remind me the process and walks me through.“ June 4, 2026 LG Laura G Manager of Business OperationsStaffing and Recruiting, 2 - 10 employeesUsed the software for: 1-2 years. “At first, the system was difficult to understand between the few different plan we had.“ April 5, 2024 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use William I. Sales Operations Lead Accounting Used the software for: Less than 6 months ### "From Manual Spreadsheets to Global Commission Automation" May 26, 2026 5.0 We implemented Sales Cookie to replace a manual commission process that was consuming significant hours from Sales Ops and Finance every month across four global regions. The implementation team was responsive, thorough, and flexible with our complex plan structures, including multi-tier accelerators, channel splits, referral credits, and manager scorecards. Pros We moved from a fully manual, spreadsheet-driven commission process to an automated global platform. Our France team had been on Sales Cookie for four years and loved it, which gave us confidence going into the global rollout. The native Salesforce sync means we are not re-entering data or reconciling between systems. Reps now have real-time access to their commission statements instead of waiting for monthly spreadsheets from Finance, which has built trust and reduced the volume of "where's my commission?" inquiries. The dispute center lets reps submit questions directly in the platform, and we can resolve and track everything in one place. The Customer Support team has been outstanding. The implementation team (\[sensitive content hidden\]) are hands-on throughout the entire build, validation, and launch. Response times were fast, and they proactively surfaced solutions to edge cases we hadn't even thought of yet. Cons There is a real learning curve on the admin side. The platform is powerful, but understanding how calculations flow, how alerts work, and how to audit across multiple plans and regions takes time and hands-on practice. If there are future updates to the UI an Admin view of all attributes in 1 screen to Export and Upload into would be great. Review Source Response from Ninth Floor Technologies June 1, 2026 Hi Will - thank you for the detailed review and for trusting us with your global rollout. We’re glad the native Salesforce sync, real‑time rep visibility, and dispute center have reduced manual work and improved transparency for Sales and Finance teams. Our implementation and customer support teams will appreciate your recognition. Your feedback on the admin learning curve is extremely valuable. We’re actively investing in capabilities that simplify cross-plan auditing and attribute management across multiple workspaces/regions. We appreciate the partnership and look forward to supporting your team’s continued success. TH Thomas H. COO Information Services Used the software for: 2+ years ### "Chief of Officier" May 28, 2025 5.0 I've been using this software for a while now and I couldn't be more satisfied. The user interface is incredibly intuitive, making it easy to navigate and use all the powerful features it offers. What truly sets this solution apart is the exceptional support team — they are always available, incredibly responsive, and genuinely helpful. It's rare to find such a combination of great functionality and top-notch customer service. Highly recommended! Pros The user interface is incredibly intuitive, making it easy to navigate and use all the powerful features it offers. Cons If I had to mention one area for improvement, it would be the ability to further customize the interface. While the current design is clean and user-friendly, having more options for personalization would make the experience even better. Alternatives considered [Qobra](https://www.capterra.com/p/250083/Qobra/) Reason for choosing Sales Cookie We chose Sales Cookie because it offered a more comprehensive solution for all our subsidiaries. It provided a broader range of features compared to other tools we evaluated, and it successfully met all our security and certification requirements. This made it the ideal choice for supporting our international operations with confidence and scalability. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) No automation and manual workflow by email Review Source Response from Ninth Floor Technologies July 24, 2025 Thank you so much for taking the time to write such a positive review. We are extremely grateful for the opportunity to assist you with your commissions! We know it's never easy :) SW Sakeenah W. Sr. licensed agent Insurance Used the software for: 6-12 months ### "Sales Cookie Reviiew" November 13, 2021 3.0 it would have been better if the administrator was more educated on how to operate Sales Cookie to the fulest. Pros I like the most that I could track commissions Cons I didn't like having to scroll over to see the entire input or line Review Source Response from Ninth Floor Technologies November 19, 2021 Hi Sakeenah - thank you for your review. You can export all crediting & commission details into a spreadsheet. You can also select & move pertinent columns to the left & the browser will remember your preferences. Please check out this short overview video: https://www.youtube.com/watch?v=HwMK4L0aO9E Thank you! AH Ashley H. Sr. Finance Manager Consumer Services Used the software for: 2+ years ### "Sales Cookie - Great Customer Team" November 12, 2025 5.0 Pros The Sales Cookie team has been incredible every step of the way. From making the onboarding process smooth and answering all questions that came up. They were able to build out functionality that accounts for even the most nuanced plan. The platform is affordable for a company of our size without losing out on any of the value. The team continues to go above and beyond answering any question or inquiry that comes up. They really are just the best. Cons We've had a great experience with Sales Cookie so far - I don't have a negative review to leave in this regard. Alternatives considered [QuotaPath](https://www.capterra.com/p/203718/QuotaPath/) Reason for choosing Sales Cookie Price was in line with budget and they didn't have the extra bells and whistles that we weren't going to use. Review Source Response from Ninth Floor Technologies November 13, 2025 Hi Ashley — thank you so much for your feedback! We’re thrilled to hear that your experience with us continues to be outstanding. Striking the right balance between enterprise-grade capabilities and SMB-friendly pricing is something we work hard at, and we truly appreciate your recognition of that effort. AE Amanda E. Commissions Analyst Insurance Used the software for: 2+ years ### "MPA Sales Cookie" June 5, 2026 5.0 Overall, Sales Cookie has saved me so much time by eliminating the manual calculation that we were doing prior to Sales Cookie. I can focus on other aspects of my role and be more available to managers and agents. Pros The system always me more time to focus on other aspects of the commission process because it does all the hard work and calculations for us. It also allows me to focus on planning for future compensation plans and allows us the time to focus on more complex issues. Our agents consistently praise the user interface and how easy it to track and keep up with their polices and sales Cons I would like to be able to have a snapshot of a weekly or monthly statement that would include all plans in one view for agents. The separate plans are crucial however when balances out their book it would be great to be able to view the week or month in one snapshot. Review Source Response from Ninth Floor Technologies June 10, 2026 Hi Amanda - thank you for the great review. We’re glad Sales Cookie has freed up so much of your time and given agents an easy, intuitive way to track their sales and commissions. The consolidated monthly snapshot across all plans is available on the rep and manager dashboards, and is also accessible to admins or super users under the Incentives tab. We appreciate your feedback and are thrilled Sales Cookie is delivering meaningful efficiency gains. ES Elizabeth S. Commission Analyst Insurance Used the software for: 2+ years ### "Clean and Easy 5 Stars" June 4, 2026 5.0 Sales Cookie overall has been awesome. Anytime I've ever had an issue, I've always been able to get answers quickly. Whenever there is a questions on payouts / commissions, the Sales Cookie team has always been there to remind me the process and walks me through. Pros The best thing about Sales Cookie is it is clean and organized. Once you know the system, it is SO easy to navigate. The customization for our individual plans and departments has been vital to keep our agents and management happy. Cons There is a little bit of a learning curve (this may mostly be on me) with learning the system. For me, it's always been a trail and error. Fixing errors can be a bit messy but that also depends on the type of plans you have in place. Review Source Response from Ninth Floor Technologies June 5, 2026 Hi Elizabeth - thank you for sharing your experience! It’s great to hear that Sales Cookie’s structure and ease of use have helped keep agents and managers happy. We understand that getting comfortable with a new system takes time, and we appreciate you calling that out. Our team is always here to help with tricky scenarios, and we’re glad those interactions have been valuable for you. Thanks again for trusting us with your commission processes. MS Mason S. Admin Entertainment Used the software for: 6-12 months ### "Sales Cookie Review" May 15, 2026 5.0 They are very helpful in implementing the website to cater to all your needs. From check-ins to calls they make sure everything is working the way you want it to. Pros Easy to use, helps create friendly competition between salespeople, and their support staff is very helpful to make sure everything continues to run smooth. Once it is implemented the commission calculates daily and allows for users to track their sales and the payouts added to their payroll. Cons I wouldn't say there are any cons with Sales Cookie. Any issue you may have is easily resolved with their support staff to work out any quirks you may have. They respond quick and make sure they understand how you want it to work. Review Source Response from Ninth Floor Technologies May 26, 2026 Hi Mason - thank you for trusting Sales Cookie to automate your commissions and custom reporting. We appreciate you taking the time to share your experience, and we’re thrilled to support your team. We look forward to serving you for many years to come. DW Dana W. COO Human Resources Used the software for: 6-12 months ### "Sales Cookie Has Transformed Our Commission Process" June 15, 2026 5.0 Overall, our experience with Sales Cookie has been very positive. The platform has provided accurate and timely commission calculations, significantly reducing the amount of manual work required and saving our team many hours each pay period. The system has improved transparency and confidence in our commission process while helping minimize errors associated with spreadsheet-based calculations. Although there was some time required upfront to configure our compensation plans and understand all of the available features, the ongoing benefits have far outweighed the initial learning curve. Additionally, Sales Cookie's support team has consistently been fast, responsive, and reliable, making implementation and ongoing maintenance much easier. Overall, Sales Cookie has been a valuable tool for automating and streamlining our commission management process. Pros What I like most about Sales Cookie is its accuracy and efficiency. The platform allows us to calculate commissions accurately and in a timely manner, significantly reducing the risk of errors associated with manual calculations. It has saved our team many hours each pay period by automating what was previously a very time-consuming process. Additionally, the Sales Cookie support team has been fast, responsive, and reliable whenever assistance has been needed, which has contributed to a positive overall experience with the product. Cons Building commission plans and ensuring that all rules aligned with our compensation structure required a significant upfront investment of time and attention to detail. While the system performs very well once implemented, there can be a learning curve when making changes to compensation plans or introducing new commission structures. However, the responsive and knowledgeable support team helped minimize these challenges and made the transition much smoother. Review Source Response from Ninth Floor Technologies June 18, 2026 Hi Dana - thank you for the positive review. We’re thrilled to hear that Sales Cookie has significantly reduced manual work, improved accuracy, and given your team confidence in their commissions. Automating a complex compensation structure requires precision and we really appreciate your active partnership. Thank you also for recognizing our support team. MV Mark V. Corporate Controller Printing Used the software for: 2+ years ### "Sales Cookie - A Great Solution" June 18, 2026 5.0 overall our experience has been phenomenal - the customer support has been incredible with quick responses/solutions to any problems our business runs into. Pros such a great customized tool that automates your workflow for commissions on all fronts - all the way from booking the accounting accrual to payouts to the reps. Cons there is not much to complain about - the system works great for our complex commission structure and is very user friendly Review Source Response from Ninth Floor Technologies July 16, 2026 Hi Mark - thank you for the fantastic feedback. We’re thrilled to hear Sales Cookie is delivering end‑to‑end automation and supporting your complex commission structure with ease. We appreciate your comments, and quick, reliable solutions are exactly what we aim to provide. We look forward to supporting you for many years to come. Jenn C. Global Head of Sales Operations Financial Services Used the software for: Less than 6 months ### "Global Head of Sales Operations." May 28, 2026 5.0 Exceptional. I'm excited to see the value Sales Cookie brings to Esker's global team. Appreciate all of the hard work from Swati, Andres, and team. Pros Customer Service and support with implementing from the team was one of the best I've experienced in my career. The team is attentive and makes sure the platform meets all of your organizational requirements. Cons N/A and looking forward to our second phase rollout. I am happy to speak as a referenceable customer to related SaaS companies should they have any questions during the sales cycle. Review Source Response from Ninth Floor Technologies June 3, 2026 Hi Jenn - thank you for the exceptional feedback. We’re thrilled the rollout and support exceeded your expectations. Your willingness to serve as a reference means a lot to us. We’re looking forward to actively supporting phase two of your global commission automation project. Thank you again for taking the time to share your feedback. LG Laura G. Manager of Business Operations Staffing and Recruiting Used the software for: 1-2 years ### "The best commission software." April 5, 2024 5.0 Pros Sales Cookie is the easiest, most customizable product for commission splitting our business has used. The customer service is top notch and they are incredibly accommodating to any changes or additions in our plan that we need. Cons At first, the system was difficult to understand between the few different plan we had. However with the help of the customer service team who were incredibly attentive to my questions and provided amazing communication, we were able to get used to the system very quickly. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel was an entirely manual process and we needed automation to be able to scale. Review Source Response from Ninth Floor Technologies April 11, 2024 Hello Laura - thank you for your review! We appreciate you complementing our customer service - we try very hard to help all our customers automate commissions inexpensively and fast. We also pride ourselves in providing extreme flexibility and scalability! HE Heather E. Director, Revenue Computer Software Used the software for: 1-2 years ### "Streamlined Commissions and Outstanding Support – A Game-Changer!" May 28, 2025 5.0 Overall, our experience onboarding Sales Cookie has been excellent. The platform has made it significantly easier to manage and automate our complex sales commission structures, which were previously all handled manually in Excel. The setup process took a bit of time upfront, but \[sensitive content hidden\] and the team was responsive and incredibly helpful throughout. Making the implementation virtually pain-free. Now implemented, Sales Cookie offers transparent and real-time dashboards for our partners, which has significantly reduced the number of compensation-related inquiries. From an administrative standpoint, it saved our accounting teams countless hours during month-end and reduced errors and manual corrections. Pros \- Ease of Use: Sales Cookies user interface is clean and easy to use, both for admins and our sales reps. - No complex coding knowledge needed: you are able to create and adjust commission rules and plans with ease. - Supports complicated Commission Plans: Supports multi-tier, quota-based, and team-based incentives. Automates plan calculations so nothing is missed -Excellent Implementation & Customer Support: Incredibly helpful team that did a huge amount of the implementation lift and went over and beyond on confirming that the systems was set up to our specific needs. Shout out \[sensitive content hidden\] ! Cons \- Slight Learning Curve for Complex Plans: Sales Cookies is overall pretty user-friendly, but setting up highly customized or multi-variable plans can be time-consuming and overwhelming at first. But the team is super responsive in making sure configurations are accurate and that you and your team understand the logic behind it. - Limited Out of the Box Reporting Review Source Response from Ninth Floor Technologies June 16, 2025 Hi Heather - thank you for your positive review! We've expanded reporting capabilities and will show you the recent additions. Thanks again for taking the time to provide your feedback - it is very helpful. PS Phillip S. EVP Security and Investigations Used the software for: Less than 6 months ### "Sales Cookie - a great tool" December 19, 2025 5.0 I am excited about the possibility to calculate our commissions more efficiently and effectively. It is also a more economical strategy for our organization. Pros I am a new user, and it has been a pleasure working with the Team at Sales Cookie. They are insightful, very responsive, and deliver a high-quality service. Cons As a new user, I am finding it a bit difficult to learn how to access all the information in the platform. This not a deal breaker at all, it just requires more time and effort from me. Review Source Response from Ninth Floor Technologies December 26, 2025 Hi Phil - thank you for reviewing us. We’re glad you’ve had a positive experience with our team. We appreciate your note about the learning curve - we’re here to help and will reach out to you 1:1. Excited to support your commission process moving forward! NB Nannett B. Sales Operation Manager Information Technology and Services Used the software for: Less than 6 months ### "Modern, very flexible software with excellent service" June 3, 2025 5.0 Good look and feel, modern interface. Fulfils all our requirements and the customer service is excellent. Pros Modern, very flexible software that is easy to use and offers us all the options even for complicated calculation plans. Cons Due to the broad functionality, it takes a little time to understand the connection between the different entry points and to use them sensibly. Review Source Response from Ninth Floor Technologies June 16, 2025 Hi Nannett - thank you for your positive feedback! We appreciate the opportunity to help you automate your complex structure. Besides our 1:1 support and integrated ticketing system, we are constantly adding new KBs and video tutorials. Thanks again for taking the time to review us. PK Preston K. SALES EXCECUTIVE E-Learning Used the software for: I used a free trial ### "Cool and super easy UI for sales incentive mgnmt" October 25, 2024 5.0 easy to use, flexible, and saves tons of time by automating all the tricky parts. Pros best things is how flexible it is. You can create all kinds of commission structures - tiered, flat-rate, performance-based you name it! Cons While it handles most commission plans with ease, if you’ve got a really intricate setup, you might find it a little challenging to configure without some help. Could use a few more options for those trickier scenarios. Review Source Response from Ninth Floor Technologies January 10, 2025 Hi Preston - thank you for your review! Please check out our A.I plan designer - it helps you set up plans using templates or from scratch in minutes. You also have free access to 500 KBs and 250 video tutorials and blogs: https://blog.salescookie.com/ https://support2.salescookie.com/portal/en/home https://www.youtube.com/channel/UCW\_8cTuGbqwt9lz6MrkcUcA/videos GD Graeme D. Director of Customer Success Public Safety Used the software for: Less than 6 months ### "Director of Customer Success " September 25, 2024 5.0 So far, I've enjoyed the total and the visibility it provides my team and me as a leader. Pros I like the transparency it provide our sales team and customer success team with their monthly pay outs Cons So far, I haven't found any at this time. Review Source Response from Ninth Floor Technologies October 4, 2024 Thank you so much for the positive review. We appreciate the opportunity to assist you with your commissions! VR Verified Reviewer Security Engineer Computer & Network Security Used the software for: 1-2 years ### "A creative and awesome solution to managing sales commissions" November 25, 2021 4.0 Sales Cookie is outstanding easy to use and has absolutely streamlined our income commission process. We love the answer because it meets all our wishes at a completely aggressive price.The customized Dashboards helped our groups to quick view their goals, test commissions, and more. Sales Cookie enabled us to carry out Sales incentive calculations easier and faster. allows us to simplify fee and bonus management. This answers offers reps with real-time on line dashboards. I really like its' huge variety of functionalities, which can be available on the reasonable, one low fee and no upsell. And I truely love its' exceptional consumer support. Pros \-Tool completely eliminated our manual commission errors - Easy to apply and lots of in-built Knowledgebase and Documentation - Native integration with Salesforce - Responsive and accurage customer support - Extensive reporting - Platform is comprehensive, intuitive and has all of the functionality we wanted and extra - Great time saver without a extra commission spreadsheets flying around! - Updates each day offering income groups with transparent, updated dashboards and self service Cons No Mobile Application and iOS core application support or Web Based Support Review Source Response from Ninth Floor Technologies December 10, 2021 Thank you for your review. We're glad you are using our native Salesforce sync & find our solution intuitive & comprehensive. Please see our 400+ KBs @ https://support.salescookie.com/en/ & our 100+ video tutorials @ https://www.youtube.com/channel/UCW\_8cTuGbqwt9lz6MrkcUcA/videos GD George D. Closer Internet Used the software for: 1-2 years ### "Indispensable to the high volume closer" April 16, 2024 5.0 Positive. I can’t imagine not using it. Pros Simplifies the management and tracking of sales and refunds. I can’t imagine how much time it would take to manage a 40 lines per month on a Google a sheet. Not to mention, all the time, if comssions came in differently than what you calculated. Cons I don’t like that you have to horizontally scroll to see more details about an entry. It should freeze 1-2 columns on left when you scroll to the right. Review Source Response from Ninth Floor Technologies April 24, 2024 Hello George - we are happy to simplify management and tracking of sales and refunds! We're also glad that you find our interactive online incentive dashboards indispensable. Thank you for your feedback - it will help us improve our solution. VR Verified Reviewer Senior Consultant Team Lead Information Technology and Services Used the software for: 2+ years ### "My Review on Sales Cookie. " January 12, 2023 5.0 Pros It is simple to use and accurate. It manages numerous factors. makes it simple to determine commissions for various jobs, such as AE, SDRs, and SDEs. Cons Honestly I don't have issue while using Sales Cookie, So I don't have any dislike for it. Review Source Response from Ninth Floor Technologies April 4, 2023 Thank you for your review. We're glad to automate your commission and bonus structure and offer your AEs, SDRs and SDEs real-time access to their incentive dashboards. Accounting & Finance love our comprehensive commission and revenue reporting and Sales loves our leader dashboards, rep announcements and surveys. Terry M. Sales Representative Medical Devices Used the software for: 6-12 months ### "An effective cure to sales commission problems" July 2, 2019 5.0 Increased payment accuracy. Decreased processing time. More insights into compensation management. More transparency around commissions. Pros Sales Cookie has out-of-the-box functionality covering almost all business needs regarding sales commissions. The user interface is quite intuitive. It is optimized for easy navigation. After some minimal training, administrators can become power users. The application is quite fast. Web dialogs load almost instantly. The application seems to be updated quite frequently to add new capabilities (especially connectors) or to make them features easier to use. The structured nature of entities within Sales Cookie helps admins form a clear mental model of compensation and use its features. In addition, sales reps gain useful visibility into plans and sales commissions. They can navigate commission-related information without training. Cons You have to configure the application to do what you want to do (not the other way round). This sometimes requires finding the best way to do things as different options are possible (ex: creating territory-based plan vs. crediting managers for territories). Review Source AMB Chidiebere Moses O. Customer Relationship Manager Media Production Used the software for: I used a free trial ### "Simple, yet Effective Commission Management Platform" June 11, 2023 5.0 I like the fact that it is an intuitive and modern cloud-based solution, making it easy to manage from anywhere. Its transparency is top-notch, eliminating the need to repeatedly explain commission changes to salespeople. With personalized dashboards and a user-friendly interface, our sales leads can effortlessly navigate and manage the system. Pros Easy to use (user-friendly interface)Personalized dashboardCustomizable Automated (gets rid of redundancy)Proper reporting High transparency andScalable Cons It has a lesser user base, so it was not very easy to convince my colleagues to buy into its service. Review Source Response from Ninth Floor Technologies August 19, 2023 Hi AMB - thank you so much for your feedback - it means a lot to us! Please reach out if we can help with anything. Thanks! Jaida C. Sales Representative Medical Devices Used the software for: 6-12 months ### "Good Visibility On Commissions" June 21, 2019 5.0 Overall: - Fast deployment (one week) - Good visibility on commissions - Better reporting for our Finance team - Pleasant look-and-feel Pros We discovered Sales Cookie at a conference and deployed it within a week! The main advantage of the solution is visibility on commissions. Our entire team can see how they are performing vs. targets, what their commission will look like, and crediting of deals. So far commissions have been reported. Our finance team can also run reports to check everything is correct. What this means is that for the first time in months we're now getting paid our commissions on time which wasn't the case before. Overall this type of solution makes a lot of sense and we wish we had learned this type of software existed much earlier. Cons It's difficult to know if Sales Cookie is really better than other solutions on the market because you need to invest some time in configuration, etc. So you can't explore too many solutions. Regardless, the price is affordable and we like the look-and-feel and visiblility. Review Source RK Rebecca K. Sales Operations Lead Computer Software Used the software for: 2+ years ### "Great software and great team!" April 15, 2024 5.0 Pros We love the ease and organization of Sales Cookie for our commissions and more importantly, we love the team! We have quite a difficult set up with many nuances when it comes to our payouts and \[sensitive content hidden\] are always so quick to respond or hop on a call with us for any issues that arise! Cons No cons that I can think of, we genuinely love it! Review Source Response from Ninth Floor Technologies April 18, 2024 Hi Becca - thank you for your positive feedback. We have loved having you as a customer since 2021 and hope to continue exceeding your expectations. Thank you again for your review! Esther W. Sales Specialist Medical Devices Used the software for: Less than 6 months ### "Affordable yet powerful sales commission management" July 2, 2019 5.0 Sales Cookie is a very affordable way to manage sales commissions. We're very happy with the solution and recommend it. Pros If you are experiencing issues with sales commissions, Sales Cookie is definitely worth a close look. We are very happy with our experience overall and return on investment. The main problem with sales commissions is that calculating them manually makes it virtually impossible to get them right. This means considerable time wasted making constant adjustments, investigating missing deals, or dealing with angry reps like me! Sales Cookie eliminates all manual calculations while providing detailed audits and logs. It's like automatically generating all user commission spreadsheets with just a few clicks. A key decision point for us was pricing. The solution is very affordable compared to other vendors. Will they send a team of 5 consultants to your HQ? They won't, but they will really help you getting setup and configure plans for you, making the solution very affordable. Cons They should consider adding a consulting + training package for customers with a large budget, or for customers who need help beyond configuring their plans. Review Source Brian J. Chief Revenue Officer Computer Software Used the software for: 1-2 years ### "Powerful software with excellent support" February 24, 2022 5.0 The customer service is the best part of Sales Cookie. If I run into an issue or have a question and can't find the answer in the KB, I know that the support team (especially \[SENSITIVE CONTENT\]) is going to be there to assist. I would consider Sales Cookie's support the best I've ever experienced for a SaaS - other than our company, obviously! Pros Sales Cookie can accommodate nearly any complex comp plan you throw at it. The ability to to integrate natively with Hubspot was a big reason we made the decision to buy Sales Cookie. The knowledge base is comprehensive and kept up-to-date. Cons Because it can handle complex commission calculations, it's complex. Without some assistance, it can be a challenge to get things just right. Review Source Response from Ninth Floor Technologies March 2, 2022 Hi Brian - Thank you being a Sales Cookie customer. We're ecstatic that you love our customer service and support teams and find our knowledge base comprehensive and up-to-date. 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