# Page 3 | Sales Cookie Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Sales Cookie the right Commission solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183216/Sales-Cookie/reviews --- Sales Cookie 4.7 (182) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Sales Cookie ## Showing most helpful reviews Showing 51-75 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Drew H. Senior Manager of Revenue Operations Computer Software Used the software for: 1-2 years ### "Great Affordable Commission Software for SmB Companies " October 28, 2021 4.0 Overall this has been a great experience as we are able to stay within budget but expedite our commission process. Pros We love the price point, the fact that this integrates with our existing tech stack, and the customer support. Cons The user experience is not the most intuitive right off the bat, that being said once you get the hang of it or walk through with the Sales Cookie team this is an easy obstacle to overcome. Alternatives considered [Spiff](https://www.capterra.com/p/197425/Spiff/)[CaptivateIQ](https://www.capterra.com/p/182174/CaptivateIQ/) Reason for choosing Sales Cookie The two big reasons were cost (significantly cheaper than any other product we looked at) as well as the ability to integrate into our CRM out of the box. Other solutions promised it was on the roadmap but we wanted a solution that could meet our need at the time of purchase. Review Source Response from Ninth Floor Technologies November 12, 2021 Drew - thank you so much for taking the time to review Sales Cookie! We're glad we could automate your commissions and your feedback will help us improve our solution. OB Olivia B. Closer Health, Wellness and Fitness Used the software for: 6-12 months ### "My Sales Cookie Review" April 7, 2024 5.0 Pros I like the fact that Sales Cookie is easy to use. Everything is laid out in a simple way and it uses graphics to show progress. Cons The only thing I would say is if it would allow me to stay automatically logged in on my personal computer instead of having to log in throughout the day. But I also know that it's a security measure. Review Source Response from Ninth Floor Technologies April 18, 2024 Hello Olivia - we appreciate you taking the time to review us. Glad to hear that Sales Cookie is easy to use and you like the capabilities to visualize your sales and commission data and trends easily! VR Verified Reviewer Senior Consultant Team Lead Information Technology and Services Used the software for: 2+ years ### "My Review on Sales Cookie. " January 12, 2023 5.0 Pros It is simple to use and accurate. It manages numerous factors. makes it simple to determine commissions for various jobs, such as AE, SDRs, and SDEs. Cons Honestly I don't have issue while using Sales Cookie, So I don't have any dislike for it. Review Source Response from Ninth Floor Technologies April 4, 2023 Thank you for your review. We're glad to automate your commission and bonus structure and offer your AEs, SDRs and SDEs real-time access to their incentive dashboards. Accounting & Finance love our comprehensive commission and revenue reporting and Sales loves our leader dashboards, rep announcements and surveys. MP Maria P. IT Administrator Arts and Crafts Used the software for: 1-2 years ### "Sales Cookie" July 4, 2023 5.0 Pros By automating the commission calculation process, Sales Cookie helps save time and reduces manual errors. This allows sales managers and representatives to focus more on selling and less on administrative tasks, leading to increased productivity. Cons Depending on the level of customer support provided by Sales Cookie, some users may find the available support channels or response times to be insufficient. Users may desire more responsive and comprehensive support, especially when encountering technical issues or needing assistance with specific features. Review Source Response from Ninth Floor Technologies August 19, 2023 Hello Maria - thank you for taking the time to review us. Basic technical support for admins, and access to extensive training including 450 KB articles and 120 video tutorials, is included free of charge with the subscription. Clients can request more comprehensive support at any time from within Sales Cookie. Thank you for your business. Terry M. Sales Representative Medical Devices Used the software for: 6-12 months ### "An effective cure to sales commission problems" July 2, 2019 5.0 Increased payment accuracy. Decreased processing time. More insights into compensation management. More transparency around commissions. Pros Sales Cookie has out-of-the-box functionality covering almost all business needs regarding sales commissions. The user interface is quite intuitive. It is optimized for easy navigation. After some minimal training, administrators can become power users. The application is quite fast. Web dialogs load almost instantly. The application seems to be updated quite frequently to add new capabilities (especially connectors) or to make them features easier to use. The structured nature of entities within Sales Cookie helps admins form a clear mental model of compensation and use its features. In addition, sales reps gain useful visibility into plans and sales commissions. They can navigate commission-related information without training. Cons You have to configure the application to do what you want to do (not the other way round). This sometimes requires finding the best way to do things as different options are possible (ex: creating territory-based plan vs. crediting managers for territories). Review Source RM Ross M. Director of Sales Computer Networking Used the software for: 6-12 months ### "Sales Cookie - The Dessert of Sales Commissions" October 29, 2021 5.0 I'm starting to sound like a broken record.... We use it mainly for Compensation / Commissions. Now that it has been fully implemented for almost a year, I now really realize that I was spending WAY TOO much time on compensation issues & questions. Now I can spend more time talking to customers. Pros This makes our commissions process simple! It gives the sales rep answers to 99% of their questions. It also frees up the sales managements time to work with customers. Cons I think the biggest thing that I like the least is "programming" sales cookie with all of our unique compensation parts. It takes a long time to do all of that. (I do understand that it would be required for any product) - But - I think that is why we haven't moved to a product like this earlier. Reason for choosing Sales Cookie Sales Cookie had better reviews - Everyone seems to compare themselves to Sales Cookie and - the sales person seemed to describe the transition into Sales Cookie very seamless. (Which it was) Review Source Response from Ninth Floor Technologies November 12, 2021 Hi Ross - thank you so much for your comprehensive review! We're happy that our team was able to automate all your varied commission structures within your tight timeframes. If there is anything more we can do to help, please let us know. AMB Chidiebere Moses O. Customer Relationship Manager Media Production Used the software for: I used a free trial ### "Simple, yet Effective Commission Management Platform" June 11, 2023 5.0 I like the fact that it is an intuitive and modern cloud-based solution, making it easy to manage from anywhere. Its transparency is top-notch, eliminating the need to repeatedly explain commission changes to salespeople. With personalized dashboards and a user-friendly interface, our sales leads can effortlessly navigate and manage the system. Pros Easy to use (user-friendly interface)Personalized dashboardCustomizable Automated (gets rid of redundancy)Proper reporting High transparency andScalable Cons It has a lesser user base, so it was not very easy to convince my colleagues to buy into its service. Review Source Response from Ninth Floor Technologies August 19, 2023 Hi AMB - thank you so much for your feedback - it means a lot to us! Please reach out if we can help with anything. Thanks! Michael K. VP Sales Operations and Effectiveness Environmental Services Used the software for: 6-12 months ### "Simplify Sales Compensation Calculations and Statement Creation" October 28, 2021 5.0 Excellent product, world class technical teams that understand the ask, the intent and deliver on business requirements. Pros The ease of use and simple delivery of the statements to sales teams. Cons Reporting requires some add ons but easy enough with some excel or PowerBi expertise. Review Source Response from Ninth Floor Technologies November 7, 2021 Hi Michael - wow, your positive review means a lot to us! We're so glad that we could automate commissions for you and we look forward to working with you for many years to come. Jaida C. Sales Representative Medical Devices Used the software for: 6-12 months ### "Good Visibility On Commissions" June 21, 2019 5.0 Overall: - Fast deployment (one week) - Good visibility on commissions - Better reporting for our Finance team - Pleasant look-and-feel Pros We discovered Sales Cookie at a conference and deployed it within a week! The main advantage of the solution is visibility on commissions. Our entire team can see how they are performing vs. targets, what their commission will look like, and crediting of deals. So far commissions have been reported. Our finance team can also run reports to check everything is correct. What this means is that for the first time in months we're now getting paid our commissions on time which wasn't the case before. Overall this type of solution makes a lot of sense and we wish we had learned this type of software existed much earlier. Cons It's difficult to know if Sales Cookie is really better than other solutions on the market because you need to invest some time in configuration, etc. So you can't explore too many solutions. Regardless, the price is affordable and we like the look-and-feel and visiblility. Review Source Christian I. Head, IT & HR Construction Used the software for: 2+ years ### "Contemplating a Sales Commission application - Use Sales Cookie" June 20, 2023 5.0 exciting and rewarding, to cap our experience. Pros The ease of use is very encouraging, anyone can use it, once the person is shown how. The integration into our business, especially as we have quite a number of commission-based employees. It has also reduced arguments and the hassles of how much "my commission" is, especially when calculating commissions Cons I can't say i have found any issue with sales cookie, except i want to create one. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Errors, too many. Review Source Response from Ninth Floor Technologies August 19, 2023 Hi Christian - thank you for being a customer for 2 years and we are glad to hear that your experience with us continues to be exciting and rewarding. Thank you! Anushka P. Social Media Manager Computer Software Used the software for: I used a free trial ### "Affordable pricing that will suit any business & Integrates with efficient tools" September 11, 2020 4.0 My business has benefited better with Sales Cookie because our investment in this solution took place on a monthly plan but the value being offered was more. Also, we didn’t have to pay for any setup or implementation fee nor join any long term contract. The process is so simple. Pros We use multiple tools to kick start our business so we were on the lookout for such a solution that integrates with popular tools on our lists, luckily Sales Cookie did that for us. They easily integrate with top tools such as Salesforce, Hubspot, Zapier, and more. We wanted our sales teams to work efficiently and we knew that the only way for them to do this is by investing in a simple and easy solution like Sales Cookie. It makes sales so much easier with its sales commission automation solution. It even allows our sales teams to view their online dashboards no matter the device they use. Everything is covered under one tool, in one place, what more do we need. Cons 1\. For brands that don’t have a good source system to capture sales data, this software might not work as efficiently in such cases. 2. It can be difficult to switch from spreadsheets to an efficient sales commission solution at first, but with the training provided that too without any cost, this process becomes simpler. Review Source RP Roshankumar P. Solution Specialist Information Technology and Services Used the software for: 2+ years ### "Commission Calculation" April 17, 2024 5.0 Pros Easy to use, computation is done very quickly. Support from Sales cookie team is very quick. Cons None Review Source Response from Ninth Floor Technologies April 24, 2024 Hi Roshan - thank you for taking the time to review us! Our technical team prides itself on successfully automating your very complex commission structure. We are happy to save you time and money along with reducing errors! Thank you again for your feedback. LG Laura G. Manager of Business Operations Staffing and Recruiting Used the software for: 1-2 years ### "The best commission software." April 5, 2024 5.0 Pros Sales Cookie is the easiest, most customizable product for commission splitting our business has used. The customer service is top notch and they are incredibly accommodating to any changes or additions in our plan that we need. Cons At first, the system was difficult to understand between the few different plan we had. However with the help of the customer service team who were incredibly attentive to my questions and provided amazing communication, we were able to get used to the system very quickly. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel was an entirely manual process and we needed automation to be able to scale. Review Source Response from Ninth Floor Technologies April 11, 2024 Hello Laura - thank you for your review! We appreciate you complementing our customer service - we try very hard to help all our customers automate commissions inexpensively and fast. We also pride ourselves in providing extreme flexibility and scalability! Esther W. Sales Specialist Medical Devices Used the software for: Less than 6 months ### "Affordable yet powerful sales commission management" July 2, 2019 5.0 Sales Cookie is a very affordable way to manage sales commissions. We're very happy with the solution and recommend it. Pros If you are experiencing issues with sales commissions, Sales Cookie is definitely worth a close look. We are very happy with our experience overall and return on investment. The main problem with sales commissions is that calculating them manually makes it virtually impossible to get them right. This means considerable time wasted making constant adjustments, investigating missing deals, or dealing with angry reps like me! Sales Cookie eliminates all manual calculations while providing detailed audits and logs. It's like automatically generating all user commission spreadsheets with just a few clicks. A key decision point for us was pricing. The solution is very affordable compared to other vendors. Will they send a team of 5 consultants to your HQ? They won't, but they will really help you getting setup and configure plans for you, making the solution very affordable. Cons They should consider adding a consulting + training package for customers with a large budget, or for customers who need help beyond configuring their plans. Review Source HJ Humaira J. Programmer Market Research Used the software for: 1-2 years ### "Effortless Comission Management " February 9, 2024 5.0 Pros Sales Cookies integration with QuickBooks simplifies commision calculation, offering real time results with minimal oversight. The responsive tech support particularly \[sensitive content hidden\] ensures prompt issue resolution. Customizable features carter to our buisness needs. Cons The 14 day trial period restriction and challenges in making adjustments and dealing with incorrect data or incentive descriptions can be cumbersome. Review Source Response from Ninth Floor Technologies April 4, 2024 Thank you for your positive review and we're glad that our real-time QuickBooks sync can be of service. Please send us your availability as we've love to show you all the automated alerts to proactively identify potential data issues and the bulk update tools for handling adjustments en masse. Brian J. Chief Revenue Officer Computer Software Used the software for: 1-2 years ### "Powerful software with excellent support" February 24, 2022 5.0 The customer service is the best part of Sales Cookie. If I run into an issue or have a question and can't find the answer in the KB, I know that the support team (especially \[SENSITIVE CONTENT\]) is going to be there to assist. I would consider Sales Cookie's support the best I've ever experienced for a SaaS - other than our company, obviously! Pros Sales Cookie can accommodate nearly any complex comp plan you throw at it. The ability to to integrate natively with Hubspot was a big reason we made the decision to buy Sales Cookie. The knowledge base is comprehensive and kept up-to-date. Cons Because it can handle complex commission calculations, it's complex. Without some assistance, it can be a challenge to get things just right. Review Source Response from Ninth Floor Technologies March 2, 2022 Hi Brian - Thank you being a Sales Cookie customer. We're ecstatic that you love our customer service and support teams and find our knowledge base comprehensive and up-to-date. Thank you! VR Verified Reviewer Executive Information Technology and Services Used the software for: 1-2 years ### "Out of box software, better than Google sheets." December 30, 2022 5.0 Pros I love user interface and it is very much easy to use, We mostly deal with foreign vendors which has their local currencies and each time we have to convert it to our local currency, but with the currency conversion feature, it made us more easier for the payouts and I love this feature and software. Cons In the beginning it was tough to handle but as we go we are used to it and is now very handy to use. Review Source Response from Ninth Floor Technologies April 4, 2023 Thank you for your review and we're glad that our multi-currency feature saves you a lot of time. We have extensive knowledge base articles and video tutorials available free of charge in the Help section on our site. We also offer complimentary admin and rep trainings. If anything is still open, please reach out to your account manager to schedule a 1:1 training. VR Verified Reviewer Software engineer E-Learning Used the software for: 6-12 months ### "Sales Cookie - A Sales Commission Platform" September 10, 2023 5.0 Any organization that wishes to simplify the processing of commissions and increase transparency with their sales personnel should consider Sales Cookie. Pros At our organization, we were wasting a lot of time and resources on manual spreadsheet labor before we implemented this. After deployment, we made great strides because it was simple to process benefits and compensation for different personnel. It makes it simple to advance and enables for the defining of goals for different employee levels. Cons To fully achieve the initial change to this platform, extensive and intensive training is required. I also had to set up the link to Quickbooks. Review Source Response from Ninth Floor Technologies December 11, 2023 Thank you for your review. We're glad you are using our native QuickBooks sync & find our solution simple. To supplement our live admin and rep trainings, please see 450+ KBs @ https://support2.salescookie.com/portal/en/home & 120+ video tutorials @ https://www.youtube.com/channel/UCW\_8cTuGbqwt9lz6MrkcUcA/videos IC Ian C. Director of Growth Internet Used the software for: 1-2 years ### "Good for growing businesses with multiple revenue lines" November 3, 2021 4.0 As the title says, I think that for most small to medium sized businesses that have multiple products and/or revenue lines this could be a huge help. From what I've heard, the integrations also seem to work pretty well. Pros I didn't do the setup, but as a user, it seems pretty easy to view a breakdown of all commission-influencing revenue & sales by a timeline period. Good breakout detail between various incentive lines (ex. commission vs. bonus). Good detail at the account level, as well. Cons Seems to have a strong dependence on Finance team execution, though that could be on the user end. A more automated option by quarter/month etc. could be a nice touch. Gross commission payouts should be shown in the chart without needing to download the excel file, as it shows most other facts (ex. credit type, sale type, date etc.) - though that could also be user error. Finally, my one experience with customer success wasn't too helpful as they Review Source Response from Ninth Floor Technologies November 16, 2021 Hi Ian - thank you so much for taking the time to review Sales Cookie! You've hit the nail on the head - the Quickbooks native sync is very popular and there are a ton of configurable choices. We defer to each client management on how much they want to automate within the commission calculation and release processes. Thank you! DB Dinah B. Office Manager Accounting Used the software for: 1-2 years ### "Sales Cookie Review " November 1, 2021 4.0 Overall its been great and very useful. Pros Easy to use, very accurate calculations and very transparent - no surprises. Cons Nothing, everything is great. I really do not have any negative comments about the product. Review Source Response from Ninth Floor Technologies November 12, 2021 Dinah - thank you so much for taking the time to review us! We're glad to alleviate your administrative overhead! Josh B. Sales Manager Medical Devices Used the software for: 6-12 months ### "Working Very Well" July 1, 2019 5.0 We no longer need to calculate commissions manually (with all the associated errors, delays, etc.). Pros Here are the main pros of Sales Cookie: - Automate calculation of sales commissions - It's easy to change comp plans - Enable reps to view goals and their commissions - Ensure correct payment of commissions - Detailed audit log Cons In a perfect world, the software would not be stand-alone but fully integrated within CRM solutions. Sales Cookie has connectors to different business apps, but it's still a standalone app. Review Source Brendon C. Director, Business Development Machinery Used the software for: 6-12 months ### "A solid product backed by solid support" January 20, 2020 5.0 Pros Sales Cookie gives us the ability to import all of our QuickBooks transactions and gives our reps the ability to see a dashboard of their progress throughout the month. Sales Cookie is very flexible and offers many great features that were beyond my expectations. In addition, the support is second to none. \[SENSITIVE CONTENT HIDDEN\] has provided excellent response and dialogue with several setup issues due to the way we process commissions. Sales Cookie makes the process of tracking, calculating and reporting sales commissions simple and straight forward. The interface is very user friendly and intuitive. Cons I can't think of anything that stands out. The key has been the responsiveness of the Sales Cookie team with any issues that have occurred. They are extremely responsive and professional. Review Source SA Shreyas A. Sales Development Executive Information Technology and Services Used the software for: Less than 6 months ### "Streamline Your Sales Commissions with Sales Cookie" April 5, 2023 4.0 Pros User-friendly interface, simple drag-and-drop editor allows us to create custom commission plans quickly. Sales Cookie provides detailed reporting and analytics on sales commissions, giving businesses insights into their sales performance Cons Limited Dashboard Customization, Integration Limitations and cost. Sales cookie is still an expensive solution. Review Source Response from Ninth Floor Technologies April 8, 2023 Hello Shreya - we're glad to hear that you find our solution user-friendly and that you appreciate our extensive commission reporting and revenue analytics. We pride ourselves in providing enterprise grade features at SMB pricing with no long term contract. Thanks once again for your review! MJ Mandi J. Licensed Medicare Advisor Insurance Used the software for: 6-12 months ### "Sales Cookie is awesome!" November 10, 2021 5.0 Pros I love how this software lets me know about my commission and gives me the options of reviewing it any time! Fast, easy and great to use! Cons As of right now no cons for this software Review Source Response from Ninth Floor Technologies November 16, 2021 Hi Mandi - thank you so much for your positive review - it means a lot. We're happy to hear that you find Sales Cookie fast, easy and great to use. If you ever have any questions or need any help, please don't hesitate to let us know. LS Lindsay S. Sales Advisor Professional Training & Coaching Used the software for: 6-12 months ### "Sales Cookie is epic! " October 29, 2021 5.0 Excellent experience! I am so glad my employer chose this product and I would recommend it highly to any future employers. Pros I like how I can see all of my commissions, sort them in any way I would like, (date/amount/type/offer etc) and it makes it easy to confirm I was paid for everything I should have been by my employer! Cons Nothing, it honestly is so easy to use and I love that it doesn't weight my email inbox down with spam. Review Source Response from Ninth Floor Technologies November 16, 2021 Hi Lindsay - thank you so much for your positive review and we're happy that your experience with Sales Cookie has been excellent. We hope to continue that and thank you once again for taking the time to review us! Talk to a Capterra advisor for free and get results within 15 minutes.