--- title: "RealPage Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RealPage the right Property Management solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/183247/Real-Page/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- RealPage 4 (131) [View alternatives](https://www.capterra.com/p/183247/Real-Page/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of RealPage Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews Jessica L CEOArts and Crafts, 2 - 10 employeesUsed the software for: More than 2 years. “I like that I can fine templates for things in my industry and they are great things to use.“ May 16, 2026 GH Gloria H Leasing AgentReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “The pricing is not always accurate, and it does not have accurate square footage for each unit.“ October 10, 2025 MA Meghan A Property ManagementFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “Being a property manager has become easier with this app it keeps many things in one place so you don't lose important information.“ January 15, 2026 KG Kelly G National TrainerReal Estate, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Everything is more difficult than it should be, navigating the resource library or the platform itself is also difficult, customer service interactions have not been helpful in my experience, vendors do not have positive experiences, and the invoice process includes far too many steps than are helpful or necessary.“ March 21, 2024 CW Colby W Community ManagerReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “Real Page allows me to email/text my current residents and future residents with ease.“ June 23, 2025 BR Brian R Housing ManagerHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: 6-12 months. “There is no human interaction when it comes to asking them for help, which is very common due to their broken interface.“ March 19, 2025 SS Shana S Property ManagerReal Estate, Self-employedUsed the software for: More than 2 years. “I have used Real Page for 13 years now and although the format has changed, the ease of use remains.“ June 26, 2026 BS Barb S Commercial Property ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Majority of my Common Area Maintenance charges are capped at 3% so we are losing 2% annually that I cannot pass on to my tenants. “ March 5, 2024 ## Showing most helpful reviews Showing 1-25 of 131 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Leasing Manager Used the software for: Less than 1 year ### "Amazing Customer Support!" September 14, 2026 5.0 Pros RealPage's customer support is great. The product also is easy to use because of it's user interface. You can easily find exactly what you're looking for! Cons Nothing to dislike honestly. Because of the platform's sensitivity you may be unable to go back or press refresh on browser however. Review Source R Reviewer Property Manager Used the software for: 3-5 years ### "A trusted companion for 13 years" June 29, 2026 4.0 I have used Real Page for 13 years now and although the format has changed, the ease of use remains. Pros I love that everything is streamlined and it's efficient. It is the perfect solution for the small business I mange. Cons From time to time there are technical issues with rolling the date forward, but Realpage is always quick to resolve the issues. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Good resource " May 21, 2026 3.0 Pros I like that I can fine templates for things in my industry and they are great things to use. Also a lot of good information found. Cons Sometimes what I like the least is that I have to sift through a lot of things that aren’t relevant. Review Source Verified Reviewer Senior Account Mgr Used the software for: 1-3 years ### "review for Real Page" May 21, 2026 5.0 The tools are not always comprehensible but learning the systems taking baby steps to do the job efficiently Pros security reliable safe easy to navigate, tenant mgt, property mgt function speed goes without saying Cons customer support sometimes the wait is long and the tools to navigate are much to be understood and apply Review Source R Reviewer Management Used the software for: Less than 1 year ### "“Simple and Practical, but Limited in Scope”" April 16, 2026 4.0 Positive experiences: Easy and fast payments or salary processing Simple user interface for basic transactions Useful for businesses managing payroll or bulk payments Convenient tracking of payment history Pros Active discussions about trains, rail networks, and transport updates Real-time sightings and updates from members across different regions Photos and trip reports that give a ground-level view of rail operations Knowledge sharing between hobbyists and industry professionals Cons Outdated interface design in some areas, which can feel less modern compared to newer forums or apps Strict moderation at times, where discussions can feel tightly controlled depending on topics Niche focus, meaning it’s excellent for rail enthusiasts but not very useful outside that interest Heavy discussion threads, where long technical posts can be hard for casual users to follow Review Source R Reviewer Insurance agent Used the software for: Less than 1 year ### "Real page." April 13, 2026 5.0 Pros I love how useful and easy it is to use. It helps me keep my work organized and it’s an overall great software. Cons I have no dislikes on this software. I highly recommend this software to anyone who is having any second doubts. Review Source R Reviewer Property Management Used the software for: 3-5 years ### "Friendly and Easy to use for Everyone " January 28, 2026 5.0 My overall experience with RealPage is an excellent one. Being a property manager has become easier with this app it keeps many things in one place so you don't lose important information. Pros The thing I like the most about the RealPage app is it helped me keep different properties organized. Cons The thing I like the least about RealPage was it was hard to access one time in the country there was no service to access the app, other than that it is great to use everyday. Review Source TL Trisha L. HR Generalist Used the software for: Less than 1 year ### "It could work better." January 19, 2026 2.0 It could be an overall value for your money with the right tweaks from the software builder instead of paying more for things. Pros What I liked most about RealPage was security, customer support, performance and speed, tenant management, and small business use. Cons What I liked least about RealPage was the property management portion of the software that was implemented. Review Source R Reviewer Property Manager Used the software for: 3-5 years ### "Easy peasy" December 31, 2025 4.0 Bill page is user friendly. Although it always has been, again I will assume that continued use and makes things even easier Pros Not sure if it is easier to navigate or if i have just gotten better at navigating. I guess it's like most things the more you use it the easier it is Cons I don't really have any dislike. As property managers we are programmed to acclimate ourselves with various programs. Review Source R Reviewer VP Used the software for: 3-5 years ### "RealPage provides Options" December 9, 2025 5.0 My experience over the last 20 years has been great. They have continued to develop and improve their products for their customers and the industry. Pros RealPage provides an entire suite of products for a property management company to utilize to manage the properties, which can streamline processes and reduce overall training and increase adoption of products. Cons At times, responses can be slow or the expectations of implementation time frames are not communicated appropriately. Review Source Mackenzie C. Sales And Leasing Consultant Used the software for: Less than 1 year ### "Realpage makes it easy" October 22, 2019 5.0 I work as an assistant property manager who uses realpage to check our pricing every day. Pros It is simple to log in every day and check our pricing and renewal information every month. Cons If the software is down or is not updating with our other systems such as yardi. It can cause confusion between the pricing. Review Source R Reviewer Property Manager Used the software for: 3-5 years ### "RealPage is a B+" January 2, 2025 4.0 It doesn't take long to learn any of the RealPage software. I have used OneSite and OnSite for their property management software. I also used AIRM and Yieldstar for daily pricing. Once you spend a few weeks working with their products, they are very easy to use. Pros It was user-friendly and they were constantly updating the application to improve their product. Cons Although I love that they are constantly trying to improve, constant changes were kind of irritating. I wish they would at least have calls or short videos to walk through the changes they made. Review Source R Reviewer Sales and Marketing Associate Used the software for: 1-3 years ### "Realpage Review" May 12, 2025 3.0 Overall, my experience with real page was okay. I think it could be better in terms of what determines the price going up. But it was efficient and very easy to use. Pros I loved how easy it was to pull reports and get a daily pricing. It also filtered the apartments currently available really well. Cons Pricing would skyrocket or fluctuate so often it was annoying. One day a unit could go up by $500 depending on how many units have been leased. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Great Leasing Tool " September 19, 2024 5.0 Pros Great option for apartments to keep track of all tenants. Super easy integration to send files to collections for over due accounts. Cons Hard to get in contact with customer service. Review Source Rebecca T. Property Manager Used the software for: 3-5 years ### "RealPage Real Good" November 25, 2025 5.0 I really like that the software was able to offer so many options to make managing a property more efficient. Not needing to go to multiple sites for assistance is definitely something that we all need. Pros The ease of use. I had never used it before and it was very easy to learn. The customer service was great. THe products offered like document storage, integrated resident portal, compliance all great to have in one place Cons Using their compliance department was difficult. They seemed to be following from prompts and not well versed in actual property management laws and affordable housing. Review Source Kelly G. National Trainer Used the software for: 3-5 years ### "It's alright if you are required" March 26, 2024 3.0 Not great - I've found that it is generally more difficult than it feels like it should be to complete routine tasks in Real Page. The user interface is not really as polished as other comparable software, and it's harder to navigate through the system. A few of the modules do not allow you to use the back arrows for navigation, which is really frustrating when working onsite. The vendor credentialing platform and process has been really difficult for most team members to navigate, both in practical use, when reaching out for support, and for our vendors. It is also very difficult to navigate the resource library, and I found that trying to teach myself how to complete tasks was pretty much impossible. For invoicing, the customer service review of invoices is so frustrating that I kind of gave up with trying so hard to make it easier. Comments on invoices are ignored, there is a general (repeated) refusal for their teams to utilize data that is within the system to independently resolve issues, and they do not take comments into consideration for overall vendor clarification. It's so frustrating, and a waste of my time, to have to input the same exact comment every single time I upload invoices. It causes delays that shouldn't happen, and it's just far harder than it should be. I've never had a vendor that has a positive experience getting set up in Vendor Credentialing, and they often cannot get the assistance they need via customer support unless one of our team members does a 3 way call with them, which is unnecessary. Pros The colors I guess :/ I don't really have anything that I like about the system. I don't like to leave it as that because it seems like a cop-out, but I truly cannot think of a feature that is in RealPage that I even remotely like or prefer based on my experience with other softwares. Cons Everything is more difficult than it should be, navigating the resource library or the platform itself is also difficult, customer service interactions have not been helpful in my experience, vendors do not have positive experiences, and the invoice process includes far too many steps than are helpful or necessary. Review Source R Reviewer GM Used the software for: 1-3 years ### "The only thing they are good at is Selling you... " March 11, 2022 1.0 I feel like I hitched my wagon to a 2 legged-mule. The sales team has no ethics. We were flat lied to. We were told training was FREE only to find out we had to pay $150 an hour for training that turned out to be factually incorrect (thus, all the corrections we had to make, as mentioned above). For a software package that has an accounting function built in, it is in no way intuitive as to how to pull data (i.e. Balance Sheet and Income Statement). Customer service is like leaving a baby in the woods. I will say they do get back to you, but with very little helpful advice on how to fix things. These people care about one thing, and it sure as hell isn't having a satisfied customer. They represent everything that is wrong in business, that lack ethics, they lack character, and they should be absolutely ashamed of what they do and how they do it. Pros Honestly, I am so tainted by all the negatives, it's really difficult to try to come up with something positive. With a gun to my head, I'd have to say I'm nearly always able to log in (sometimes that's not the case though) Cons The rollout was absolutely pathetic. They migrated all of our accounting data over in the middle of the month, which created a cascade of accounting errors which had to be fixed manually. The rollout team was pleasant, but inadequately trained. They gave us advice which was 100% backwards, which we then had to undo, then redo the correct way. The reports are a joke. The search function is a joke. The training is about useless. "Oh, you have a question? Cool, well did you watch this 27 minute 'training' video which talks about 313 useless things before it gets to the topic you needed?" Review Source MariAnne T. President Used the software for: 3-5 years ### "Expensive and missing some expected features" April 16, 2021 3.0 15 years ago it was good for the times, not so much today. There are better options. Pros Relatively easy to use, offers a decent amount of canned training data, great if you are not accustomed to robust reports and customization Cons This software should be capable of texting all tenants at a property simultaneously, but you cannot. The canned reports are lacking and you have to pay extra for the reports you really want if you are already familiar with what software should provide. Customer service is terrible and time consuming; they bounce you around to foreigners that seem unfamiliar with the software. The price is too high and the a la carte pricing is pitched as a positive but it is not. You have to have a relatively high unit count to even use their software. Review Source R Reviewer President Used the software for: 1-3 years ### "Authentication issues. Use of "Cookies" under web browser" April 18, 2022 3.0 The support staff didn't seem to care about "other" vendors and the impact on my company. Pros Low Income Housing, leasing, HUD intergations Cons They claim to support the Chrome browser. What they don't tell you is you can't use the same browser with any other software/vendor that store information in the "cookie" file. This effectifly forces you to dedicate a single "browser" for their software. Review Source Molly B. Assistant Manager Used the software for: 3-5 years ### "Could be better" April 18, 2019 3.0 I've been disappointed with the software for what we are using this for. This may be perfectly practical for other apartment complexes, but for us in student housing, this has really made us struggle more than succeed. Pros When searching for residents it's nice to have the more option next to their name for quick access to features instead of clicking into view and scouring for information. Scanning payments goes fairly smoothly. Cons This system is not student housing friendly. The online leasing and guarantor process is a pain to toggle between their prospect portal for signing and generating their credentials to their applicant portal once they've signed. It's confusing for the customer to have 2 different log in credentials for signing and making payments. Sometimes you will receive an "Unable to Locate Account" alert and will need to manually deposit checks to the bank because real page experienced an error processing someone's check. To add, you cannot try to re-scan because the check will then be a duplicate entry, although it did not successfully go through. It will also charge a Non-Sufficient Funds fee when it isn't truly NSF. Sometimes functionalities stop working. For example, we are able to assign leasing consultants if an applicant selects "House". We have had this feature for over 3 years. When the functionality stopped working (on only some accounts), their IT department responded that this isn't a function although we had been using it daily. The overall look of real page feels dated. It's not user friendly. Review Source Amerovent C. President Used the software for: Less than 1 year ### "RealPage is a nightmare for vendors" August 6, 2024 1.0 I'm a vendor who was requested by a P.M. company to sign up with RealPage. I wish I said no in the beginning. I paid the $200 to get my profile upgraded. Then I paid $109 to get the P.M. company listed on my account. I filled out R.P.'s outdated W-9 online, then they emailed me that they needed an "updated" W-9, not the one that is supplied in THEIR website. I submitted the new one via email, they still send emails stating that they need it... Another major negative is that I paid $109 to get the P.M. listed on my account, but the P.M. is requiring $1M liab + $1M excess liab/umbrella + $1M auto with additional riders. All totaling over $10K in additional insurance premiums over what I currently carry ($1M gen liab/$500k auto, no excess/umbrella). The job was only going to pay $8k gross, that wouldn't even cover the insurance costs, much less the time and labor. After all is said and done, I'm out of the prospect and $309 for this experience. They don't offer refunds. I turned off the auto renewal. I hope ZRS prop mgt reads this. Pros Nothing at all. They need to offer refunds. Cons Their 5 platforms don't work well with each other so it's hard to navigate between them. They need to update their W-9 on their site and stop wasting peoples time by having them submit new ones. You don't know what the PM requirements for insurance are unless you pay $109 to find out. Review Source R Reviewer Jennifer.Castano@retreatnewark.com Used the software for: 3-5 years ### "Easy functionality with Bulk Functions " May 29, 2017 4.0 Pros I like Onesite's use of the bulk functions. For student housing where you have typically one generic move in and move out date, it's great to be able to just click right down the line for all move ins and move outs. This feature is also helpful for us when posting late fees and entering multiple invoices at once. This by far was one of my favorite features that really saved us a lot of time! Additionally, I really liked that if you entered an invoice and were over budget in a particular category it would alert you. I also liked that each month all the month end reports were saved in the AME reports section. Cons I disliked that when you pulled up a unit in Onesite, it would bring up all past, current, renewed, etc. at the same time. I found that sometimes it was really confusing to try and see who was in a particular unit at the time. Additionally, I found it really hard to know what reports pulled exactly what, sometimes I would have to pull multiple reports to get the a specific piece of information. Review Source Katie L. Assistant Property Manager Used the software for: 1-3 years ### "Stay ahead of the rental market! " March 5, 2024 5.0 Easy to use and helps you stay organized Pros Helps to easily abide by fair housing laws and predicts current market values Cons not able to adjust rates in other programs Review Source R Reviewer Property Manager Used the software for: 3-5 years ### "I have worked with OneSite for years and it is easily functional." June 5, 2017 5.0 I would like to see if there were other ways of searching for someone by using other "descriptions". At this time, there is by name, plate #, social #, and phone #. I would also like there to be a feature that you could add in a gate card number or a key faub number. Pros Reports are easily accessible. OneSite is very user friendly for Tax Credit and Market mix communities. The features for residents is just enough and easy to use. I love the main page and how you can customize it to what exactly you need to see. Cons The only con I would have is the limitations that the On-Site staff has when creating levels. This may be a function that corporate only has access to but since letters are mainly generated by the leasing office, I wish there were more options. Review Source Jennifer K. Controller Used the software for: 3-5 years ### "Great accounting software for small to medium sized businesses." April 10, 2018 4.0 Pros OneSite is super easy to navigate and works seamlessly with RealPage. Doing bank recs are simple, paying vendors via ACH works well, and setting up users with different access rights works like a charm. Cons Their report builder can be easy to use, but you can't do any complex report writing. I'm not sure if they have an add-on for more complex report writers, but something to keep in mind if your company expects complex reports. 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