# RealPage Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RealPage the right Lease Management solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183247/real-page/reviews --- RealPage 4 (130) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of RealPage Ease of use 4.1 Customer Service 3.7 ## Pros and Cons in Reviews MA Meghan A Property ManagementFacilities Services, 51 - 200 employeesUsed the software for: More than 2 years. “Being a property manager has become easier with this app it keeps many things in one place so you don't lose important information.“ January 15, 2026 GH Gloria H Leasing AgentReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “The pricing is not always accurate, and it does not have accurate square footage for each unit.“ October 10, 2025 CW Colby W Community ManagerReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “Real Page allows me to email/text my current residents and future residents with ease.“ June 23, 2025 AM Andrew M PresidentConsumer Services, Self-employedUsed the software for: 6-12 months. “Another major negative is that I paid $109 to get the P.M. listed on my account, but the P.M. is requiring $1M liab + $1M excess liab/umbrella + $1M auto with additional riders.“ August 4, 2024 GH Gloria H Leasing AgentReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I like that you can look at the detailed breakdown prices with different lease lengths!“ October 10, 2025 AM Andrew M PresidentConsumer Services, Self-employedUsed the software for: 6-12 months. “They need to update their W-9 on their site and stop wasting peoples time by having them submit new ones.“ August 4, 2024 JG Julia G Assistant Community ManagerReal Estate, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Great for lead tracking and communication, which is a very important part of the job.“ February 14, 2025 GH Gloria H Leasing AgentReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “I am unsure of what a lot of the main screen means, even after a year of using it.“ October 10, 2025 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mackenzie C. Sales And Leasing Consultant Real Estate Used the software for: 6-12 months ### "Realpage makes it easy" October 18, 2019 5.0 I work as an assistant property manager who uses realpage to check our pricing every day. Pros It is simple to log in every day and check our pricing and renewal information every month. Cons If the software is down or is not updating with our other systems such as yardi. It can cause confusion between the pricing. Review Source KA Khrysty A. Operations Manager Financial Services Used the software for: 2+ years ### "Great Leasing Tool " September 18, 2024 5.0 Pros Great option for apartments to keep track of all tenants. Super easy integration to send files to collections for over due accounts. Cons Hard to get in contact with customer service. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing RealPage Integration was easier and cost was better for a small company. Review Source JL Josephine L. Manager Real Estate Used the software for: 1-2 years ### "RealPage Realness" December 27, 2024 3.0 My overall experience with RealPage was mediocre. It does have a lot of really good features and integrates with a lot of other products but learning it was not as easy as other products. Pros The help center was my favorite thing about RealPage. While learning to use the system it was wonderful to be able to navigate to the help center to get all my questions answered. Cons RealPage was one of the more confusing programs to learn. Once you've learned how to do something it gets easier, but it wasn't as user friendly as other similar products. Review Source KG Kelly G. National Trainer Real Estate Used the software for: 2+ years ### "It's alright if you are required" March 21, 2024 3.0 Not great - I've found that it is generally more difficult than it feels like it should be to complete routine tasks in Real Page. The user interface is not really as polished as other comparable software, and it's harder to navigate through the system. A few of the modules do not allow you to use the back arrows for navigation, which is really frustrating when working onsite. The vendor credentialing platform and process has been really difficult for most team members to navigate, both in practical use, when reaching out for support, and for our vendors. It is also very difficult to navigate the resource library, and I found that trying to teach myself how to complete tasks was pretty much impossible. For invoicing, the customer service review of invoices is so frustrating that I kind of gave up with trying so hard to make it easier. Comments on invoices are ignored, there is a general (repeated) refusal for their teams to utilize data that is within the system to independently resolve issues, and they do not take comments into consideration for overall vendor clarification. It's so frustrating, and a waste of my time, to have to input the same exact comment every single time I upload invoices. It causes delays that shouldn't happen, and it's just far harder than it should be. I've never had a vendor that has a positive experience getting set up in Vendor Credentialing, and they often cannot get the assistance they need via customer support unless one of our team members does a 3 way call with them, which is unnecessary. Pros The colors I guess :/ I don't really have anything that I like about the system. I don't like to leave it as that because it seems like a cop-out, but I truly cannot think of a feature that is in RealPage that I even remotely like or prefer based on my experience with other softwares. Cons Everything is more difficult than it should be, navigating the resource library or the platform itself is also difficult, customer service interactions have not been helpful in my experience, vendors do not have positive experiences, and the invoice process includes far too many steps than are helpful or necessary. Switched from [Entrata](https://www.capterra.com/p/20372/Entrata/) We only switched the invoicing part out of Entrata for Real Page. I am not a fan at all and would prefer to switch back, but that is not in my realm of decisions for us at this time. Review Source MD Mark D. GM Real Estate Used the software for: 1-2 years ### "The only thing they are good at is Selling you... " March 9, 2022 1.0 I feel like I hitched my wagon to a 2 legged-mule. The sales team has no ethics. We were flat lied to. We were told training was FREE only to find out we had to pay $150 an hour for training that turned out to be factually incorrect (thus, all the corrections we had to make, as mentioned above). For a software package that has an accounting function built in, it is in no way intuitive as to how to pull data (i.e. Balance Sheet and Income Statement). Customer service is like leaving a baby in the woods. I will say they do get back to you, but with very little helpful advice on how to fix things. These people care about one thing, and it sure as hell isn't having a satisfied customer. They represent everything that is wrong in business, that lack ethics, they lack character, and they should be absolutely ashamed of what they do and how they do it. Pros Honestly, I am so tainted by all the negatives, it's really difficult to try to come up with something positive. With a gun to my head, I'd have to say I'm nearly always able to log in (sometimes that's not the case though) Cons The rollout was absolutely pathetic. They migrated all of our accounting data over in the middle of the month, which created a cascade of accounting errors which had to be fixed manually. The rollout team was pleasant, but inadequately trained. They gave us advice which was 100% backwards, which we then had to undo, then redo the correct way. The reports are a joke. The search function is a joke. The training is about useless. "Oh, you have a question? Cool, well did you watch this 27 minute 'training' video which talks about 313 useless things before it gets to the topic you needed?" Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing RealPage We felt it was a better fit based on what they told us. Review Source MariAnne T. President Real Estate Used the software for: 2+ years ### "Expensive and missing some expected features" April 15, 2021 3.0 15 years ago it was good for the times, not so much today. There are better options. Pros Relatively easy to use, offers a decent amount of canned training data, great if you are not accustomed to robust reports and customization Cons This software should be capable of texting all tenants at a property simultaneously, but you cannot. The canned reports are lacking and you have to pay extra for the reports you really want if you are already familiar with what software should provide. Customer service is terrible and time consuming; they bounce you around to foreigners that seem unfamiliar with the software. The price is too high and the a la carte pricing is pitched as a positive but it is not. You have to have a relatively high unit count to even use their software. Alternatives considered [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) Reason for choosing RealPage ownership of the data was not an option with Yardi Review Source AP Angelica P. Sales and Marketing Associate Real Estate Used the software for: 1-2 years ### "Realpage Review" May 11, 2025 3.0 Overall, my experience with real page was okay. I think it could be better in terms of what determines the price going up. But it was efficient and very easy to use. Pros I loved how easy it was to pull reports and get a daily pricing. It also filtered the apartments currently available really well. Cons Pricing would skyrocket or fluctuate so often it was annoying. One day a unit could go up by $500 depending on how many units have been leased. Review Source CL Clarice L. HR Generalist Medical Practice Used the software for: 6-12 months ### "It could work better." January 16, 2026 2.0 It could be an overall value for your money with the right tweaks from the software builder instead of paying more for things. Pros What I liked most about RealPage was security, customer support, performance and speed, tenant management, and small business use. Cons What I liked least about RealPage was the property management portion of the software that was implemented. Review Source DE David E. President Real Estate Used the software for: 1-2 years ### "Authentication issues. Use of "Cookies" under web browser" April 13, 2022 3.0 The support staff didn't seem to care about "other" vendors and the impact on my company. Pros Low Income Housing, leasing, HUD intergations Cons They claim to support the Chrome browser. What they don't tell you is you can't use the same browser with any other software/vendor that store information in the "cookie" file. This effectifly forces you to dedicate a single "browser" for their software. Review Source VR Verified Reviewer Leasing and marketing ninja Real Estate Used the software for: 1-2 years ### "Should be more user friendly " March 17, 2019 2.0 I was not impressed with this software. It seemed to be less functional and more time consuming than the others I’ve used. Pros The reminders were nice. It helps that you are given the names of prospects for follow up. Maintenance orders were easy to put in. Cons Incredibly outdated and lacking ease of access features. Also not fond of the inability to go back if end of month was accidentally finalized. Leaving the company in a bind for several weeks while support assisted with this problem. Review Source SS Shana S. Property Manager Real Estate Used the software for: 2+ years ### "A trusted companion for a decade." March 25, 2024 5.0 My experience with Realpage has been a good one. I love the continuing education opportunities that have been made available and the fact I can always reach someone on the phone to walk me through issues that I can't resolve on my own. Pros For a decade now, Realpage has been a trusted companion for me. From time to time, there are outages and bugs that have to be worked out, but the wonderful folks at Realpage always get us back up and going in a timely manner! Cons As with any software, I guess the only thing would be the outages and freezing up from time to time. Review Source WC Wilmer C. Owner Real Estate Used the software for: 2+ years ### "Customer Service is horrible" May 7, 2024 1.0 Not good, I which communication and support are just not there. We can't sit on hold for 45+ minutes each time we need to call. Or wait days or weeks for a reply to emails. Pros The software is pretty easy to use and has all the features that we need. Cons Customer is horrible, long hold times, support takes days and even weeks to reply to emails. Review Source KB Kelly B. Account Manager Insurance Used the software for: 2+ years ### "Your clients HATE companies that use this for " May 25, 2022 1.0 Pros Absolutely nothing. It is close to impossible to get good assistance. Newsflash, if you bought into this software to make your life easier, you are in turn causing your clients such a hassle and many hours of wasted time. Cons It is constantly a battle to get good help. I upload insurance documentation and the person on the other end can never follow it since they are not educated properly how to read insurance documents. If items do not match up word for word they are unable to see that it is still valid. They have a checklist and if it does not meet the checklist they say it is wrong. That is wrong, it is just different verbiage based on an insurance contract that will not always match up with what they have on their end, but getting anyone to understand this takes multiple phone calls and emails. I end up wasting the equivalent of 8 hours for something that should take no more than 30 minutes. Review Source MM Matthew M. Leasing Agent Real Estate Used the software for: 1-2 years ### "Leasing Agent review of Real Page " November 15, 2022 4.0 I have worked with RealPage for over two years now and have always been pleased with it. It was easy to learn and have not had any issues with it. Pros I really enjoy using the asset optimization feature of the software. It allows us to accurately track our rent prices and compare them to the market. It is very easy to use and always pulls up very fast when I am working with a client. Cons One thing I do not like about the software is that it should show the lowest price as the earliest date available as opposed to immediately. It may be a setting error on our end, but it lists the cheapest price as today, even thought the earliest a person can rent and move in to a unit is 3 days in the future. It is a marketing hurdle more than anything else, because the client wants the cheapest rate, but it is not possible. Review Source KV Krissy V. Assistant Manager Real Estate Used the software for: 6-12 months ### "One of the Leading Property Management Softwares in the Industry" October 22, 2019 5.0 I have used Real Page in the multifamily industry. I have uses this software among many other property management softwares such as Yardi, Rent Manager, and ResMan. Pros Real Page for Property Management is a great tool for managing your community. It is easy to locate and pull the reports you need, as well as manage prospective residents and current residents. All the information you need is right at your fingertips! Cons Honestly- the advertising is my least favorite thing about the software. Just because I use the software and sometimes Google how to do things, Real Page shows up as an advertisement all over my personal accounts, such as Facebook. Review Source BG Brianna G. Owner Commercial Real Estate Used the software for: 1-2 years ### "Absolute Worst Software " November 13, 2018 1.0 There are lots of other great software platforms that WORK and less expensive. Avoid this one! Pros The day I pulled the plug on this piece. The day I pulled the plug on this piece, was the best thing about it. Cons Worst software platform ever! After months and months of software glitches, support kept sending it back to development for fixes. Was never able to fully implement the over priced software into our portfolio. The real kicker was Realpage wanting to set us up with specialized support and charge us for it. After a year of non-functional product, we pulled the plug! Learned from employees of what really goes on behind the scenes, and was shocked. I would never recommend this software to anyone. Run and Don't Look Back. You'll have less headaches and your budget will benefit. Review Source TM Theresa M. CFO Facilities Services Used the software for: 2+ years ### "Very poor Vendor Support" March 27, 2021 2.0 Get compliance completed for properties we are a vendor for. Customer support is PAINFUL. Pros Easy to see status of companies that you support as a vendor. Cons We use Real Page Vendor Credentialing. They claim Credential Key makes it easier to be compliant, which is not true. It is impossible to get anyone on the phone, and if you do they do not resolve the issues to closure. Different people will give you different answers. Your web site will not allow submission of docs if they are over a certain size, which is impossible in lengthy insurance docs. You send emails and they get "lost" until you call and have someone search for a specific email you sent. Customer support is PAINFUL Review Source CM Christopher M. Neighborhood Director Commercial Real Estate Used the software for: 2+ years ### "Intuitive, user friendly & an all in one system for just about all of your PM needs. " May 30, 2017 5.0 Best PM software I have used in my 10+ years in this industry. Pros User friendly, intuitive, easy to navigate. All in one system for lead management, payment processing, lease generation, letter and notice generation, customizable to your needs. Cons Tends to be a bit slow at times, This may not be a system issue and rather a server issue. would be great if the labels could be customized to each individual PMC's needs. Eg. The resident tab could be changed to Neighbor tab to fit our company lingo. Review Source AZ Amanda Z. Executive Assistant Hospital & Health Care Used the software for: 1-2 years ### "OneSite Property Management Software" May 19, 2017 4.0 Pros OneSite is very user friendly, it is a great way to organize especially for a moderate sized property. All functionality is in one place which makes keeping concise files for each unit/resident really easy. It keeps track of empty units/leasing percentages as well as notes for payments and service requests for actively rented units. Cons You have to have some prior knowledge of terminology and leasing organizations to feel confident with this product. Support and education is limited from the developer. My company created personalized training for our site instead of using resources provided by the developer. Review Source MS Melissa S. Community Manager Real Estate Used the software for: 1-2 years ### "New OneSite User" May 30, 2017 5.0 Overall I am very happy with my OneSite experience. It was very easy to learn and navigate. Pros After using Yardi for more than a decade, I was nervous to learn a new program. OneSite has been a breeze! My absolute favorite feature is the ability to customize my 'Today' page. As my role in the company has changed, so has my need for at-a-glance information. Cons Rent posting is a little slower than with other software I've used. I get slowed down having to enter each apartment number. Having all current residents pull up numerically, by apartment number, is easier to enter everything quickly. Review Source TQ Tiffany Q. Property manager Commercial Real Estate Used the software for: 2+ years ### "My favorite over other options" May 19, 2017 4.0 Overall, one of my favorite software available. A little costly for customization of reports that I think should be standard. Pros Reporting was convenient (though sometimes a little slow) and I loved the , recurring work order feature. I also felt interfacing with certain data services was very good. Cons Purchasing control and make ready scheduling doesn't interface ( or interface well) with service providers or suppliers. Review Source KH Kayla H. Leasing & Marketing Manager Commercial Real Estate Used the software for: 1-2 years ### "Onesite was an overall good operating system, but wasn't always the most user friendly service. " May 19, 2017 4.0 Overall I enjoyed using Onesite. While it would not be my first recommendation, I still felt it was organized well to gather needed data for weekly reporting. Pros \-Everything you need for reporting financials, tracking leasing statistics & other operations was in one place. -Easy lead follow up system -Delinquency Management was easy to navigate -I liked that you could switch between multiple properties Cons \-System would go down often -System was hard to navigate -After using other leasing operating systems, I became aware that it could have been more user-friendly. Review Source sG stacey G. portfolio administrator Commercial Real Estate Used the software for: 2+ years ### "easy to learn and use" May 19, 2017 4.0 Pros most functions are easy to use and user friendly - lots of helpful reports to choose from. I don't have experience with any other leasing software, but from what I have heard of the others, this one is much easier to use Cons occasionally glitchy, but typically gets corrected quickly. facilities options are a bit confusing when trying to add items, etc. Review Source GJ George J. Regional Manager Commercial Real Estate Used the software for: 2+ years ### "Great management software for site personnel" May 19, 2017 4.0 Great product for the price. Differently my #2 management software. Pros Easy to use software. Very similar to most others with requards to application, move-in and move-out features. Love the notes option for delinquencies. Cons Not being able to drill into actions like receivables and expenses makes the software slower when trying to find the answers fast. Review Source AP Anna P. Controller Commercial Real Estate Used the software for: 2+ years ### "OneSite software review" June 1, 2017 5.0 Software is the most common I have seen for property management/property rental companies and widely used throughout the industry Pros Ease of use, very Intuitive, used by many property management companies and easily intergrated with out software Cons Learning curve to understand the ins and outs of the software, room for improvement on some of the modules Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.