Who Uses This Software?

Customer support and success organizations that follow repeatable manual processes use BrightReps to reduce on-boarding, provide better tier 1 support, complete tasks faster, and enforce process.

Average Ratings

1 Review

  • 5 / 5

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • BrightReps
  • www.brightreps.com
  • United States

About BrightReps

Merges process and tools into one workspace to reduce agent on-boarding, maximize productivity, and improve with data.

BrightReps Features

  • Access Controls/Permissions
  • Alerts/Notifications
  • Business Process Automation
  • Business Rules Management
  • Collaboration
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Designing
  • Visual Workflow Management

BrightReps Reviews Recently Reviewed!

FINALLY! The answer to redundant, tedious, time-consuming copy-pasting

Apr 15, 2019

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not

Pros: The support is OUTSTANDING. Their reps have been wonderful in helping us to implement the capabilities of this app, to reduce agent effort in FreshDesk, which is something the FreshDesk app store was lacking.

Before BrightReps, in order to ship parts under warranty, my team was copy-pasting customer information into ShipStation and manually updating the FreshDesk status and responding to the customers manually. Now, in about 4 clicks, we can create the order in ShipStation, update the customer and close the ticket.

Additionally, we can create RMA's and return labels right out of FreshDesk, which saves about 12 minutes per ticket.

Cons: There have been a few hiccups, but they were ironed out immediately and turned out to be settings with other software, which they still helped us fix. I would like to see the ability to create labels with our own shipping accounts in the future.

Overall: We were able to eliminate at least 4 hours of redundant work, every day, and our customers are updated instantly, which is very important in today's Customer Support environment.

The developers are extremely responsive and truly care about our experience with their software and making the help desk experience better for all.