# PaperSurvey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PaperSurvey the right Survey solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183252/PaperSurvey/reviews --- PaperSurvey 4.8 (30) [View alternatives](https://www.capterra.com/p/183252/PaperSurvey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PaperSurvey Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews SW Seth W Research AssistantHigher Education, 2 - 10 employeesUsed the software for: More than 2 years. “The developer is always responsive to feedback and willing to add new features or guide you through how to use the product. “ September 29, 2025 MA Maria A TeacherEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I absolutely adored the costume service! And the facility that it brings to the costumer to use it.“ October 1, 2024 AB Andrea B EpidemiologistHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The software is definitely easy to use, and even if it weren’t, it has a help center that quickly solves any issues.“ October 7, 2024 CB Cindy B Director, Sales & MarketingHospitality, 51 - 200 employeesUsed the software for: Less than 6 months. “This software is exceptional at calculating the data, customization and it even does a good job of deciphering messy handwriting.“ July 15, 2021 ## Showing most helpful reviews Showing 1-25 of 30 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lai Yue A. Team Leader Education Management Used the software for: 2+ years ### "Papersurvey - Great people to work with" January 7, 2026 5.0 We've been using Papersurvey for 5-6 years and the technical support is excellent. Thank you for that. Pros Customer service is fantastic because we (in Australia) get a prompt response to our issues inspite of different time zone. Also the product is easy to use. Cons Nothing, I can think of. Our assessments are still paper-based due to various reasons but Papersurvey meets our requirements. Switched from [TeleForm](https://www.capterra.com/p/178743/TeleForm/) Organisation management decision at that time. Review Source SW Seth W. Research Assistant Higher Education Used the software for: 2+ years ### "Excellent Bespoke Product" September 29, 2025 5.0 Excellent. Our research project required a reliable method to process thousands of paper surveys after our legacy software provider discontinued support. PaperSurvey filled that need perfectly! Pros The support/development team is top-notch. We have been using PaperSurvey for a little over 3 years now. In that time, we have processed over 40,000 paper surveys with no downtime. The developer is always responsive to feedback and willing to add new features or guide you through how to use the product. The few bugs I have experienced with this software are always fixed within 24 hours of submitting a request (Google can't even accomplish that). The API is also excellent. We have been able to integrate it seamlessly with our other software products! Cons The survey builder is unique, so there is a slight learning curve when you get started. Support is always willing to assist, and there is copious help documentation and prebuilt templates to learn from. Switched from [TeleForm](https://www.capterra.com/p/178743/TeleForm/) The product was terrible and expensive. The license was locked to a single user per computer. The data recognition was terrible and the surveys were difficult to customize. Review Source SS Sva S. Admin Assistant Mental Health Care Used the software for: Less than 6 months ### "Thankful to have found Papersurvey.io" March 10, 2026 5.0 A very helpful application! I appreciate having so many options to customize, the combination of handwritten and mark sense responses, and the customer service is really friendly and quick! Pros I am grateful for an application that allows for a combination of handwritten and mark sense "bubble" questions. The "dictionary" and "similar answers" feature help streamline the handwritten sections. Cons The shortcuts for data verification don't seem to work with the num pad on my laptop. When I use ctrl -num pad key, the input is read as a chrome shortcut rather than within the webpage. Review Source Response from PaperSurvey March 13, 2026 Thanks for the suggestion! We will add improvement in the next release so the numpad keys would work directly (no Ctrl needed). KM Kebakaone M. Research Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Papersurvey Review" December 15, 2023 4.0 Pros It saves a lot of time, especially with capturing data. It used to be expensive to manually enter data and hire people for that. Cons There are consistent issues with unrecognised surveys. Review Source AM Anna M. Sales and Marketing Manager Construction Used the software for: 1-2 years ### "Great company to automate the consolidation of paper feedback forms" October 31, 2024 5.0 Very positive. A great value tool when paper forms need to be used to gather information; reduces the time it takes to consolidate the information. Pros The surveys are easy to set up, review and amend as needed. The upload process works well and most handwriting is read easily without needing to make changes. The support team are really quick to respond. Cons Very little. Most requests for changes or amendments to a workflow were accommodated. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing PaperSurvey Not applicable but I can't leave this box empty Review Source VH Virgil H. Research and Evaluation Manager and Advisor Non-Profit Organization Management Used the software for: I used a free trial ### "Revolutionary: Paper-based Data Collection for the 21st Century with Incredible Customer Service" March 3, 2020 4.0 Brilliant. Over-the-top customer service and expediency to design improvements based on feedback. It's an easy-to-use product that fills a void in the market and takes the sometimes essential paper-based survey work into the 21st century! Pros It worked out of the box. No training required, no clumsy configurations, and almost zero trial and error. The software itself is unique in the market offerings because other OCR and OMR products are not well-suited for research surveys and customer feedback forms. Yes, alternatives are available, but the design constraints of alternatives make it very difficult to tailor to research data capture needs or require an insane amount of configuration and set-up. PaperSurvey is as simple to use as google forms and the whole team can get online to use the product themselves without the need to burden a single administrator. It has really impressive accuracy in OMR and OCR, while also integrating with cloud data platforms (even google sheets!) to make paper survey data capture and real-time reporting dreams come true! Cons While there may be some areas that can still be enhanced, by experience with customer service has blown me away by letting me see that sometimes design improvements can happen with remarkable expediency when a shortcoming is pointed out. When I pointed out to the developer that the fonts used for the Chinese language didn't support the traditional Chinese alphabet (used by our clients) the developer was able to change the font to support our language needs right away. It was amazing. At the moment, I do find myself wondering about our scale-up and deployment model, and have some uncertainty about the software's Team Access permissions functions. It seems I won't be able to set different access permissions for different surveys or create survey groups with different team access for the group. I intend to look for a solution with the developer for this once our scaled-up usage needs are clear. Aside from this, the companion mobile app looks a bit wonky, but by having an app that works already puts PaperSurvey way out ahead of the competition! Alternatives considered [Remark Office OMR](https://www.capterra.com/p/228969/Remark-Office-OMR/)[Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/) Reason for choosing PaperSurvey It simply works! Easy and effective and does exactly the job I want it to! Not, 'with some tweaking', not 'maybe it will do part of the job', not, 'I can live with it', it does exactly what I need and the whole team can use it! Switched from [Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/) Snap Survey is a powerful product with great customer service, but they have a broad variety of use cases for their product. The result is some issues with functionality for our use case, and far too steep of a learning curve to deploy effectively in an organization with our structure, it requires a dedicated software administrator to support other teams to use it. PaperSurveys makes everything easy to work out of the box by having a narrower client scope and tailoring expertly to use cases specific to my organization's needs. Review Source RM Robert M. Survey Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Perfect tool for a small organization " October 8, 2019 5.0 I am managing a survey for a homeowners association. To accommodate the range of owners we have opted to conduct the survey buth on paper and online. That presented the challenge to find a tool that would support that decision. Enter papersurvey.io. This one tool designs, previews,prepares print survey for mailmerge, scans paper responses including character recognition and handwrtten recognition, and supports online reporting. As a former survey manager for a government agency, I was pleasantly surprised to find a tool with such a robust set of capabilities. Most important, the software developer listens and accommodates most requests. Pros Flexible tool that supports paper and online surveys Cons No cons whatsoever; it serves my purposes completely and in every possible capacity. I definirly would use it again Reason for choosing PaperSurvey Only this one product meets every single need of a survey manager Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) SurveyMonkey doesn't support paper reporting. And their cutomer support is horrible. No way to call or chat, and if you email a question, you might get a reply in two or 3 weeks. And if you have a followup that will take another 2 or 3 weeks and will come from a different person. Review Source CB Cindy B. Director, Sales & Marketing Hospitality Used the software for: Less than 6 months ### "Excellent product and support." July 15, 2021 5.0 Excellent software and even better customer service. Pros This software is excellent. Prior to finding this software we manually entered 600+ surveys weekly which was slow, there were errors, and we were not able to analyze handwritten comments well. This software is exceptional at calculating the data, customization and it even does a good job of deciphering messy handwriting. This software has been a game-changer for us. The fast-response customer service is excellent as well. Cons It's got a bit of a steep learning curve, however, that is because the software is complex and allows for a lot of customization, so it's to be expected. Alternatives considered [Remark Office OMR](https://www.capterra.com/p/228969/Remark-Office-OMR/) Reason for choosing PaperSurvey Their product was too restrictive in its options. It also didn't have the same value. Review Source MK Michael K. Data & Management Consultant Management Consulting Used the software for: 1-2 years ### "Best Value for Money" August 21, 2020 5.0 PaperSurvey saved my project on lower grades pupils testing and grading. Pros Best handwriting recognition. Ease to use and works perfectly for offline project that require offline data capture. Cons The preview could be better and faster to save design time. Alternatives considered [CaptureFast](https://www.capterra.com/p/161017/CaptureFast/) Reason for choosing PaperSurvey Has the best value for money Review Source aU ann U. head of telemarketing deppartment Computer Networking Used the software for: Less than 6 months ### "Papersurvey review" May 30, 2021 4.0 we use papersurvey several month and it works. for simple survey is enought. Pros Papersurvey is very easy and fast survey. it can be sent by email and thatsway cover all emploiers. Cons is not enoght and complicated when the questions are "open". that means, when respondents have to write ansvers, which are not given. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) we just used trial vercion and was not value of money Review Source AB Andrea B. Epidemiologist Hospital & Health Care Used the software for: Less than 6 months ### "Very effective and easy to use" October 7, 2024 5.0 We used PaperSurvey to send personalized questionnaires to our patients to collect information about their habits. Patients can respond either by mail (paper) or via their mobile phone by scanning the QR code. We initially planned to use it for just one month, but we are now considering an annual subscription. The only thing we haven't been able to find is the option to have mailing lists and send the links directly for patients to complete the questionnaire online on a PC Pros The software is definitely easy to use, and even if it weren’t, it has a help center that quickly solves any issues. PaperSurvey does exactly what we needed, and it does it very well. As far as I know, there’s no other software like PaperSurvey Cons the option to have mailing lists and send the links directly for patients to complete the questionnaire online on a PC is missing Review Source MA Maria A. Teacher Education Management Used the software for: Less than 6 months ### "Great experience!" October 1, 2024 5.0 Overall, the experience was great. All the times I used it, I don’t have any issues or burdens. Pros I absolutely adored the costume service! And the facility that it brings to the costumer to use it. Cons Sometimes, the preview made me confused and it glitched the work Review Source Kate S. Chief Program Officer Non-Profit Organization Management Used the software for: 6-12 months ### "So useful for our purposes!" March 6, 2023 5.0 Pros We are an international NGO that conducts large-scale research and evaluations with participants in our programs. These participants generally do not have access to computers, smartphones, or internet, making data gathering and entry a very onerous process. We used to do paper-based surveys and then manual entry of each survey. This gets extremely time-consuming and pricey when we have thousands, and sometimes tens of thousands, of participants and multiple time points. Enter papersurvey.io! Now we are able to print surveys, scan them, and most of the information is captured perfectly. We do still have some manual verification steps to go through for places where participants' writing was illegible or they filled out the survey incorrectly, but this is a MUCH less time consuming process than entering it all from scratch. Papersurvey.io has allowed us to learn much more from participants, much more easily. We have also been very happy with the support we receive from the papersurvey.io team. Cons There is a bit of a learning curve to scanning and also to creating the surveys in a manner that will reduce user error. But this learning curve will be true with any new tool or software that is used, and it was relatively simple, compared to how useful the software is once you get it right. We recommend piloting/trying it out on a smaller scale so that you get used to it before doing it on a larger scale. I will also say that the optical character recognition wasn't great in our context, but I think this was mainly because in the areas where we work, people tend to have handwriting that looks a bit different (for instance, a Rwandan "1" can look much like a US "7"). This hasn't been a problem for us, as we are mainly not needing to use it for optical character recognition -- but just worth mentioning that we did change our questions that were asking for a handwritten response to multiple choice options instead. Review Source Omkar P. i am web and software tester Telecommunications Used the software for: 2+ years ### "papersurve is very good survey Analyzing Tool" July 30, 2021 4.0 My experience with PaperSurvey so far has been great. Its price is also very low, due to which everyone can buy it. All the features given in it are amazing. Also, its support is also very good. I will recommend this software to my friends Pros It doesn't require any training to run. It is very easy to use. This PaperSurvey software is a huge market in itself. I used a lot of software before using this software but they were running very slow. Because of which I bought Papersurvey. Cons There is no cons in it. Just keep updating PaperSurvey. I will use this software again and again. Review Source KK Kidabedana K. Fondateur Education Management Used the software for: 1-2 years ### "Bonne application " March 26, 2023 5.0 Pas de problème rencontré avec cet application. Très pratique et la conseille aux entreprises Pros Application très flexible dans la pratique et bonne à utiliser Cons Aucun inconvénients. Il mes très pratique et je l'utilise toujours Review Source AK Adrian K. CEO Food & Beverages Used the software for: 6-12 months ### "Simple & Effective" February 25, 2020 5.0 Very pleasant, contact via messenger is responsive and you talk to a real person. Pros \- very easy to setup, intuitive UI for creating a questionnaire (similar to Google forms) - plenty of options for question types - form layout is simple and effective, spaced nicely no over crowding - printing versions, can be used to print a version for on location and allocate it accordingly once scanned - dropbox feature works seamlessly, takes a minute to setup - verification is quick and suprisingly pretty accurate ocr - integration with Google sheets is the icing on the cake, perfect for connecting to business intelligence software. Cons \- metrics aren't as detailed and customisable as Survey Monkey or other survey apps (example: multiple filters, and/if conditions) but then again it's not its main offering. Reason for choosing PaperSurvey PaperSurvey is miles ahead of its competition, I spent along time looking for something like this and nothing comes close to PaperSurvey in terms of functionality and intuitiveness. Review Source KR Karen R. doctoral student - working on spiritual education resource Writing and Editing Used the software for: Less than 6 months ### "Survey for my Doctoral Work" November 30, 2023 5.0 PaperSurvey saved me so much time and headache on my doctoral project! I am so glad I found the product and have recommended it to fellow students who have needs to collect data offline. Pros I needed a way to conduct pre- and post-class surveys with a group of students I was teaching during a trip to Kenya. We have little to no access to technology during our time together. I was expecting data from between 60 and 80 participants and I dreaded the idea of manually tabulating all that data. I knew how much time it could take and the opportunities for error. PaperSurvey eliminated those problems! It was easy for me to create my surveys, print them, and scan them back for analysis. In spite of the time the spent in my backpack, being passed around, being filled out in less than ideal conditions, the accuracy of processing was outstanding. Cons The printed forms could have been a little more concise, giving me a smaller packet to pass out. This was my first survey though and I did not have much time to explore formatting features, so it my inexperience could have contributed to that. Review Source CP Cayla P. Senior Officer of Research and Program Evaluation Non-Profit Organization Management Used the software for: 6-12 months ### "Fantastic choice for creating paper form survey" July 16, 2020 5.0 I create online and offline surveys for children and adult, it satisfies my need to create surveys for wide range of respondents. Pros Papersurvey.io is extremely easy to use, all-rounded for creating paper form surveys. The accuracy of OMR is excellent. What's more amazing than the high-quality paper form surveys is that, users can even create online surveys. It also allows paper form responses and web responses combining in one survey! I have been using papersurvey.io for surveys in English and Traditional Chinese, all running well. Last but not least, it's the best customer service I have ever had! Timely and helpful technical support. Highly recommended. Cons Text formatting is less convenient than other platforms. Alternatives considered [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) Reason for choosing PaperSurvey Need to create paper form survey Switched from [Snap Survey Software](https://www.capterra.com/p/19620/Snap-Survey-Software/) The OMR function was not working well. Review Source sME samira Mahmoud E. Accountant Accounting Used the software for: 6-12 months ### "Best paper scanning service" August 22, 2021 5.0 Low cost compared to many desirable features in the use and processing of data Pros An easy questionnaire interface suitable for those who use the program for the first time, as well as the customer service and the speed of answering inquiries. The printing versions were wonderful Cons I do not see negatives because all the difficulties I faced were solved by technical support Review Source RW Rebecca W. Assistant Research Scientist Research Used the software for: 6-12 months ### "Couldn't say better things" February 20, 2020 5.0 My overall experience was fantastic. I honestly have nothing bad to say. The developer went above and beyond to meet my needs, the product worked exactly as advertised, and it saved hours upon hours of time. I will absolutely be recommending PaperSurvey to my colleages and it will be my go-to for all future research work that I conduct. Pros What I liked most was the ease of use and the exceptional technical support from the developer. I also liked the barcode feature and the ability to easily and quickly review any issues after uploading surveys (such as errors in responses). You are also able to add people to help you in the review of responses, which allowed me to include graduate students in a team to quickly go through any issues that the system flagged. I was very very happy with my experience. Cons At times it could be slow, but only because I had a massive data set of nearly 5,000 surveys with nearly 13 pages of questions. The developer went to great lengths to improve the speed of the database because of my intense usage of it. Because of this, even what I did not like ended up being a strength because of the tech support. Review Source MA Michael A. Diretor Alternative Medicine Used the software for: I used a free trial ### "Avaliando a ferramenta paper Survey" September 4, 2023 5.0 Foi uma experiência eficiente na realização de pesquisas. Pros Gostei do PaperSurvey por sua facilidade de uso, praticidade e opção de versão impressa dos questionários. A leitura precisa das respostas facilitou a análise dos dados coletados. Cons O que menos gostei no PaperSurvey foi a necessidade de preencher manualmente as respostas em papel. Review Source PT Phil T. Sr. Manager of Research and Program Evaluation Non-Profit Organization Management Used the software for: 6-12 months ### "The silver bullet for OMR software surveys" June 20, 2019 5.0 We are using PaperSurvey to survey the people we serve. Papersurvey lets us survey as many people as we like and then process the data very quickly so we can start digging in! Pros Papersurvey.io is modern and customizable! I has a lot of great options and features without feeling bloated. I'm a bit fan of batch uploading and the ability to quickly review responses as well as export csv files. I also love that it is web-based. My team using both Mac and PCs, so it's great to be able to be platform agnostic. Cons I haven't found any issues with the software to complain about. The developer is very responsive to feedback and has also documented paper survey well. Reason for choosing PaperSurvey It is a great value and a modern product. Everything else that I looked at looked like it was 20 years old or was cost prohibitive. Review Source SV SHREYA V. Design Engineer Education Management Used the software for: I used a free trial ### "Amazing Product, Excellent Customer Service!" June 16, 2019 4.0 Pros I urgently had to find a software to use for paper feedback that could be then be uploaded to extract the responses in an efficient and smart way. Im so glad that I found PaperSurvey. I loved designing the survey as it really made me think about a simple user experience, which PaperSurvey so seamlessly has the capability to do so. The software to read written responses is so powerful too! Rather than spending hours to scribe written feedback, PaperSurvey had almost a 80% success rate in detecting handwritings (and some were really illegible!). For me, the speed at which the founder of PaperSurvey, helped to respond to my queries and supported me throughout my month long national scale project was something I was so pleasantly surprised and extremely grateful for!!! Big shout out to founder! :D Cons Manually verifying written responses, especially for a large set of data alone can be quite daunting. It would be great to pay an additional amount to have it outsourced to PaperSurvey as well (maintaining confidentiality if needed). From what I hear, this is already a work in progress ;) Review Source JB Jay B. Online Application Developer Health, Wellness and Fitness Used the software for: 6-12 months ### "Full featured service" February 6, 2020 5.0 Receiving feedback for doctors on their abilities for appraisals. Pros The range of features is great. Ability to email responses to be automatically read is great. We keep finding new ways in which the software fits our needs. \[SENSITIVE CONTENT HIDDEN\] is very helpful and responsive to queries. Cons Survey creation can sometimes be cumbersome. Reason for choosing PaperSurvey Offered features that fitted our needs. Review Source TA Trenton A. CEO Philanthropy Used the software for: 6-12 months ### "Met our meets, great support, responsive!" March 5, 2024 5.0 It was by far the best option for our needs. Pros Had the main features we needed, modern interface, and responsive support. Cons There were some minor bugs and annoyances in some of the question formatting, but most of these were quickly fixed. The handwriting recognition could have been a little better too. Reason for choosing PaperSurvey Seemed the best option for digitizing paper surveys. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.