Who Uses This Software?

Salons, barber shops, health and wellness providers, and other service professionals.


Average Ratings

79 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Square
  • squareup.com
  • United States

About Square Appointments

Running a business is hard enough, especially if you're juggling multiple tools to do different things. Square Appointments is a one-stop-shop solution that helps you save time and stay organized because it's customized for businesses who run on appointments. It's an integrated POS that comes with online scheduling and payment processing so that you can run your whole business from one place. Square Appointments is now free for individuals, and really affordable for teams.


Square Appointments Features

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Square Appointments Reviews Recently Reviewed!


Excellent saas

Aug 23, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -have customers pre-pay for appointments

-manage multiple types of appointment and multiple employees

-fine tune cancellation periods

-charge cancellation fees

-useful analytics

Cons: -While there is a client list, which is great, it does not connect back to the charges or appointments made by that client, so it's very difficult to backtrack and figure out how a client has interacted with your company. For instance, a client calls and gives you their name and would like to cancel an appointment for a refund. The easy thing would be to find their name in the client list and see their appointment and charge, click over and cancel and refund. Right now, you'd have to click through and find their appointment by looking week-by-week. It gets even harder if someone has canceled the appointment. Then there's no way to find the payment they made, e.g. to verify that they've been refunded.

Overall: This appointment system has changed the way we work and increased our revenue. And the regular updates are incredibly useful, systematically solving one issue after another. We are so happy with this service.

Professional Edge

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use both for my staff and clients. Interactive, staff can view and help manage each other's schedule. Also, can block off time if needed.

Cons: I really haven't found anything I don't like with this system. Extremely pleased

Overall: My business is a referral based appointment only business. I have tried two other online schedule systems prior to square. Both proved to be complicated and confusing for myself and my clients causing many missed appointments by both of us. Since Square not only has my appointment calendar run like a well oil machine but I have been able to add therapists and because it's so interactive I am able to now schedule for a massage client who would like to try a facial. Also, it is extremely easy to adjust the services to allow for monthly specials.

Loving it!

Aug 15, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the reminder portion the best. Patients get their reminder immediately after setting the appointment and then again 2 hours before. I also like how it lists their prior visits.

Cons: I would love to be able to click on a patients name on the appointment screen and then scan their card so that it would track more of the individual services. I would also love to be able to use it from my desktop computer.

Overall: I love using square appointments. It is easy and convenient. Changes are quick and patients love the reminders.

Recommendations to other buyers: Faster chip reading. And maybe multiple beeps when the chip has been read. People don't hear it and then We forget to get their cards back to them.

Amazing

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's free... but incredibly easy to use! It works well, syncs with my google calendar and makes scheduling appointments easy for my clients! Moving things around and editing services is easy too which is HUGE!

Cons: I wish they had a more user friendly interface with more options when it came to storing client info. I'd love more detailed options for notes as well as a way to store images and view them side by side for before and afters- it was almost a deal breaker. They have said this will come in the future as a LOT of people have requested this but nothing has been done.

Overall: It's a really easy program and I love using it.

Great Product!

Aug 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can find everything I need in owning a small business all in one place. Other companies do not do everything that square provides in one.

Cons: Services are more tailored to a product based business as opposed to a service based business making some of the features a little more difficult to utilize like I would like to use them.

Overall: This is a wonderful product. It makes owning a small business very doable. Most companies only offer of part of what square offers all in one package. They are easy to communicate with but rarely need to do so. I also like that if you don't want some of the services you have the option not to pay for them if you do not need that service.

Great app - I wish the mobile version was as seamless as the desktop version

Aug 10, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that the software automatically sends text and email reminders -- my customers really appreciate that.

Cons: For the mobile app, it would be great to be able to pull up pending appointments in a list format.

Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

Overall: This program is great, and is simple to use.

For the mobile app, it would be great to be able to pull up pending appointments in a list format.

Also, it would be very helpful to be able to overwrite calendar entry data in google calendar instead of using the square app.

Satisfied Customer

Aug 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of the square, from the on line scheduling to my daily deposits, it just makes life alot easier everything i need is at a touch of a button . Thank you.

Cons: I havent found anything that I dislike.

Overall: I started using the square in 2012 my business has grown thanks to all of the benefits and tools that the square has offered I recommend them always to all my clients who are going into or already have businesses.

Recommendations to other buyers: No keep up the great job.

Auto Pilot Appointments!

Aug 06, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use for both me and clients, easy to write notes and track clients, easy to do personal notes to clients on confirmation, can instantly track history. Great communication, great client history without any effort. And that includes their tip history as well -- all tracked through Square.

Cons: The fact that if I allow clients to cancel appointments on line, a cancellation shows up FOREVER on the overview page. Annoying.

Overall: Wow, I love it, my clients love it, don't know how I would operate without it... Fifty percent of my clients book without me ever emailing/texting/calling. They request an appt, I accept, they show up. Totally frees up my time, don't even need to make "reminder" calls anymore.

Recommendations to other buyers: Let us edit the notifications on the Overview page.

Urnailtech

Aug 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to access ..my clients love it..love instant deposit

Cons: Nothing much ..maybe the fee ..also would be nice if my clients don't have to put all their information in every time they schedule an appointment

Overall: I enjoy my software .. It saves me time and stress. So grateful for the appointment book and app

I can understand the software great. The fee for appointment book is very reasonable. The fee for accessories are also awesome.

Capterra loader

Scheduling software built-in to a P.O.S.? Smart. Really!

Jul 03, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Super simple to set up and it's tied into my point-of-sale app. Also includes a booking webpage that is customizable, as well as a booking button customizer. There is even marketing options and customer loyalty programs built into the Square platform as well. It's an all-in-one delight of an app!

Cons: Set up can be a bit time-consuming, but what do you expect from such a robust, all-inclusive platform? It goes well beyond the scope of "just a pos" or "only a scheduling app".

Appointment scheduling ease

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used this scheduling software as a client (booking services through someone using Square) many times, and it's very versatile. I've easily booked hair appointments to doctor's appointments through my phone. This not only saves me the hassle of calling and waiting on hold, as well as saves businesses valuable time--when otherwise they'd be answering phones.

Cons: For clients who are using this software for scheduling for their own business, it's important to always keep your appointments up to date. Nothing could be more frustrating than booking through this program, then finding out it was an incorrect appointment slot.

Square has everything you could need and now offering appointments for free for individuals!

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: this is easy to use and you really have the ability to adapt easily to the interface. The Square Appointments app has now been combined with Square POS. You are able to book appointments, send invoices, and use the POS all using one app now! It's definintely streamlined for us busy business owners.

Cons: There is an option to create recurring appointments but you can only select it for that day. Ex: Monday for the next X amount of weeks. I haven't been able to set it for MWF for X amount of weeks.

Overall: Square Appointments has been easy to use, the new updates are great, and it's a one stop shop for my business and my clients.

Capterra loader

Makes Scheduling Easy

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I've written a review for this software in relation to our nutrition therapy business, but I've also started using this for my own personal nutrition consulting, which is structured very differently. I do freelance consulting and work remotely. The square system allows me to manage my schedule and clients from anywhere- with any device. It couldn't be easier or more helpful.

Cons: NO cons whatsoever. I am a huge fan of all the Square software AND their customer service. If there's ever a feature lacking they're sure to put in requests for you and they always go above and beyond to help.

A few waves in my smooth sailing

Aug 06, 2016
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the how my schedule comes up for the day. The reports, easy usage.

Cons: I hate having to login with my email and password over and over. I wish there were an app that I could stay logged in or just put in a 4 digit code for security purposes since my clients credit/debit cards could be charged.

My customers hate that they have to put their card number in every time.

The mobile layout needs a little work on some pages

Overall: It's been smooth sailing with a few waves here and there. I'm really glad I can use both the square and the appointments together versus two different applications for one purpose.

Recommendations to other buyers: Maybe an option to pay for services in advance.

It is perfect for our boat rental company

Aug 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They have built a good system with good support that allows us to easily get and manage online bookings.

Cons: There could be some more functionality built out that could allow us to further create other options on our reservation calendar.

Overall: It works great for our boat rental company

Promising but very limited

Nov 09, 2016
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It has a dedicated iPad app.

Cons: Customer has to fill out his name, email, phone and credit card every single time appointment is booked. That's annoying and enough to steer even the most loyal customers away.

Overall: Limited feature set for the price compared to cheaper more feature-rich alternatives available on the market. It's year 2016, and makers of this software still haven't implemented a simple feature like service name showing in the booked time slot when staff view the calendar. Unless you're using their iPad app their web calendar interface is horrible. Worst of all, this system is so primitive that it forces customers to enter full name, phone, and email address EVERY SINGLE TIME to book an appointment. The only reason we switched to Square Appointments in the first place was to prevent no-shows by activating "Hold Card for No-Show Protection". This feature is half-baked because there's no way to save card info for future bookings. As of November 2016 no improvements have been made to mitigate that despite their tech staff promising to fix it when we first signed up with them in May 2016. I have sent them tons of usability improving ideas but only a few were addressed. We're on the verge of canceling our account with them because our clients constantly complain about what I described above, but worst of all we've noticed major decline in booking conversions from even our current clients, let alone newcomers. It holds promise, it is just not ready for prime time.

Recommendations to other buyers: According to how slow their development team works, it will probably be ready for prime time a year from now, that's Nov. 2017.

Would recommend to small business owners

Mar 06, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like the most is that I am able to keep track of my appointments and clients so easily. It's a great way to keep your calendar in check!

Cons: I do not like that I cannot sync my phone calendar and the square app or even if they had a widget for the Notification Center would be great!

Overall: I haven't had any problems with square so far everything isn't great but it's good for a small business owner like myself

Easy for people to make appointments

Nov 02, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like best about Square Appointments is how easy it is for people to make appointments.

Cons: Getting everything set up is relatively easy, it can be a little more difficult if you get overwhelmed by technical things. But I think it is the nature of the task, and not much they can do to make it easier.

Overall: If you need customers to be able to make appointment online, this is the service for you!

Capterra loader

Square Appointments Review

Jan 22, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of Use

Convenient

Changes are quick

Reminders to clients are efficient and effective

Cons: We haven't really found anything that we dislike about this software.

Overall: This software is perfect and our clients/borrowers love it! I would venture to say that about 80% of our clients book their appointments with us via this software/website. They request their appointment date and time, we accept it and then they show up whether it be a phone conference or a face to face meet. This allows us to free up our time to generate more business/find more clients. HIGHLY recommended!

Square

Nov 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of customers to put appointments. I love that they receive a text and a email reminding them of their appointment

Cons: You can't put in two different locations

Square Appointments is Awesome!

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy for customers to book, reschedule or cancel online! They can even make a payment.

Cons: Square Appointments App is not available for Android yet.

Making appointments simple

Apr 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Square is one of the easiest ways to make appointments and keep appointment straight. My staff Is so much more efficient using square appointments.

Cons: I can't think of anything I do not like about square appointments. It is easy it is simple it is a great way to get your business organized.

Love the ease and low fees!

Mar 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Low fees across the board! Same fees for all credit cards, no hidden fees. Love the option to send an invoice to customers via email to pay!

Cons: Service industry- - Once the customer signs and hits accept, they cannot go back to enter a tip.

Most credit card processors, have the option to add the tip after- with square customer must do it before they sign, or you cannot do it

Overall: So easy to use with my small business. Thank you for all of the wonderful features and tracking purchases/reports.

Great scheduling software

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Square has come a long way with its scheduling software. Guests constantly compliment our business on its simplicity and ease-of-use.

Cons: My con would be that Square Scheduling is not very feature rich, and does not accommodate the demands of a full-service salon well.

I've never been disappointed with a Square product. Square appointments is great.

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Square Appointments business scheduling system is simple to use. It allows you to schedule client appointments, and determine if you require prepayment for bookings- an important feature.

Cons: The only Con i'd have to say is the pricing on this product. If you're using this software for something that's not necessarily actually making you money, it may be worth just scheduling through outlook or something like that.

Groom my Style!

Aug 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy!!!

Cons: I would like to see more of my suggestion.

Overall: I have been with square for about a year in half. It has been everything and much more in value. My clients rave about how easy it is to book appointments. So excellent!!!

Recommendations to other buyers: Some more colors on the screens.

Awesome and easy to use!

Sep 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its easy to use to book my clients appointments and it keeps me organized!

Overall: I am a massage therapist and i use this to accept credit card and Im able to send invoices to my clients and book appointments its very easy to use

Online Booking Made Easy

Mar 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Clients can easily select the services, time frame and get notified all without the need for me to access. As customers can book themselves it allows me to have more time with other actions that need to get done.

Cons: The pricing is fair but of course would love for it to be cheaper.

Game Changer

Aug 09, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: On the appointments page, I wish that I could hide the notifications of cancelled appointments. It is a mental thing for me and like to move on if a client cancels.

Overall: My clients love using square! Many have commented that it is so easy to book an appointment. Very straight forward and intuitive. Thank you!

Nice addition to Square suite of small business management tools.

Apr 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Integrates well with Square payments, portability across devices, easy to use interface, ideal for companies that anticipate growth.

Cons: More expensive than other comparable online schedulers, abundance of features may be excessive for many small business owners.

SQUARE APPOINTMENTS IS THE WORST!

Nov 16, 2017
1/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: NOTHING is good about this program, at the time we were excited to have square appointments since we had the POS.

But it has crashed, lost valuable information and jeopardized our security by letting unauthorized users log into our business account.

Cons: The system has constantly crashed, for over a month now we have lost client information, appointments and our calendars were wiped out due to an upgrade.

There are only "managers" that only take feed back, refuse to transfer you to an engineer and lose notes on the issues.

They also have breached the security of our stylists and our business by interlinking their appointments application to our Point of sale.

NO ONE should be able to have access to the business account. These stylists are independent contractors!

Best way to schedule appointments!

Dec 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've tried other appointment schedulers and Square is by far the easiest and most convienient to use.

Cons: There is nothing bad to say about this software! It's 100x better than the competitors.

Best Damn Office Manager Ever!

Aug 15, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The analytics are great, all the financial data I need with none of the heavy lifting.

Cons: I would like for this software to be more comprehensive for the salon business for instance, processing time should be included in the timing of appointments.

Overall: Well as a salon owner this tool is invaluable. I have streamlined everything in my business through Square and I look and feel tech savvy to boot!

Recommendations to other buyers: I would like a helpline, I dont always have time to look up the answers.

A very easy way to book appointments for Square users!

Feb 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with existing Square account and website, ability to customize list of services and prices

Cons: Limited ability to customize appointment site - logo can be added, but colors and designs cannot

Overall: Square Appointments has given me an easy way to allow clients to book consultations with me and pay me in advance online. It's convenient and allow clients to see exactly what my services cost and what is involved with each service.

using Square appointments

Aug 11, 2016
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: the ease of use is great.

Cons: There's a lot of things that could be improved. For instance, calculate how many appoints were cancelled or No Shows for a month. That's just one example.

Overall: Pretty good but sometimes if a customer is on auto-repeat you cannot mark them as a No Show. The only option is Cancel Appointment. Also, it would be nice if you could adjust the settings to have for example 3 spots available in a 1 hour time slot. So if there were 2 people there, it would show that 1 spot is available. This would be great for my business because I have a semi-private personal training facility where I can train up to 3 people per hour. As of now if 1 person is there than it shows that no appointments are available at that time slot.

I love Square Appointments!

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it's super user friendly and easy as pie to setup! I have experience setting this software up for clients as well as using it as a customer myself.

Cons: The one thing I like least about this software is that it's not really customizable. For instance.. square has generic, pre-set templates for their email marketing and I'm really not a fan.

Square Usage

Oct 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can get it all in the same place payroll, appointments, and collect payments even invoicing. But overall great program

Cons: The only thing is the rates for a credit card pos it's 3.75% without chip reader and 2.75% with chip reader but we all are in it for a paycheck.

What did we do before Square!

Jan 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I cannot imagine what we did before Square! Business and scheduling waa gruelling. But thanks to Square appointments, we are now doing twice as much booking and it's great!

Square appointment

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that square appointment helps me keep track of catering jobs.

Cons: There is nothing I do not like about square appointment

Overall: It takes less stress off me with square appointment keeping up with jobs.

Capterra loader

Great Product, Needs More Updates

Oct 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I loved that I could set up dates/times of availability and allow payments to be made upon scheduling an appointment. Other features I loved were keeping track of your invoices & customers.

Cons: The calendar doesn't sync well with Google Calendars, which is what I & my staff use most. Had to manually change the availability times day by day instead of syncing with my current Google Calendar.

Overall: Was able to allow clients to schedule their own time of appointments and to keep track of invoices.

Basic Booking

Jan 19, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: What I like most about this software is the calendar view when appointments are scheduled. It is very easy to navigate through the mobile site when looking at your schedule. The calendar is sharp and I like how there are different tabs at the top to navigate through clients, the clients who have booked online, as well as the basic overview of booking details. There is a notes section in each clients account so you can put notes about the client or formulas/things to notate on their account.

Cons: What I did not like while testing out this booking software is that it is too basic. The schedule is pretty much all one color and I like to see a breakdown in a detailed report for each client. I want to see a chart with the information of all the clients listed. It gets confusing when you are trying to view all these tools through the Square Appointments app. I also had a few issues with customer service where it took them longer than expected to get back to me.

My experience with Square Appts has been great! I absolutely love it and recommend it to my clients!

May 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The pros are

1. it is great for setting appointments with easy.

2. You can receive notifications via SMS or email.

3. You can link appointments easily to your mobile phone calendar.

4. You can check your appointments via a full calendar from your Square account.

5. It's free for individuals.

6. Clients can pay for services when they set an appointment.

Cons: Square need to add the ability to upload a photo with the services described to help users better describe what they offer. If so, I think they would attract more businesses that rely on setting appointments.

Overall: Simply, the ease of use is the best benefit of this software!

Capterra loader

Square appointments is easy and free !!

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I recently added to my website the new Square Appointments system and I really like it. Who don't want a free appointment system? It's really easy to setup in the Square dashboard, and into the website also with a simple copy/past html code. Customers receive reminders before the meeting, and it's also possible to set a payment online before the event. It really integrate well into Google Cal and Mac Calendar

Cons: There is not many options for the system.

You can't set specific rules like vCita or Calendly can do, but we must not forget that IT'S FREE. Other systems start at 15$US per month.

Overall: Configuration on the Square dashboard was easy,

installation in my website was a simple copy/past,

link to Google Cal was straight forward

really easy to use

Kimberely Green

Aug 12, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Making appointments on the square app from my iPhone.

Cons: That my clients have to input all of the information each time they make multiple appointments.

Overall: I find the square app and the overview on IPad are easy for me to navigate with whatever I may need. It seems I am always finding something new I haven't realized from before last log in.imehrou

Recommendations to other buyers: Is there any way that clients can navigate through their history of appointments without saving the confirmation emails?

Good product for starting out

Mar 06, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This is very simple to set up and works great if you are using square for payments.

Cons: This is limited in how you can take certain types of bookings. For example, if you have a spa that needs two rooms or technicians booked at the same time or for one service (but say 15 min with one person then 30 min with the other) this appointment software doesn't have the capability to set that up.

Really easy to use for appointments

Jan 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I find square products to be very easy to use- no tutorials seem to be needed- very straightforward and looks visually like google calendar or the apple calendar, so very familiar.

Cons: I wish the cost were a little lower- bc you can use free software to manage bookings. That being said, reminders are automated and bigger businesses would really benefit from that and not costly if you are confirming a lot of appointments.

Overall: Probably best for larger businesses. My business is smaller and I didn't see full value in the cost for my size of business.

Capterra loader

Square point of sale

Dec 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use , fast ..very convenient

Cons: It's very fragile you have to be careful when swiping cards

Overall: I love it and so do my clients

Good Solution for a New Appointment-Based Business

Dec 07, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, cost effective, customizable letterhead

Cons: Cross-platform support could be implemented better

Overall: Just starting out running a reiki practice, I tried out Square Appointments and didn't try any others after. It was simple and cost-effective, handling booking, emails, billing, and missed appointments without me having to lift a finger.

The total package for scheduling

Sep 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to update services and accept or decline a scheduling. Payments can be made via app/ online. No show or missed appointment fees can be added. Easy to use. Allows confirmation mesages

Cons: There is nothing to complain about this app. I am satisfied.

Easy integration

Jan 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program is not only easy to use, it was easy to integrate onto our website

Cons: Nothing we have come across at this time.