# Omnicus Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Omnicus Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/183314/Omnicus/pricing

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# 

 Omnicus Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Omnicus

## What is Omnicus?

Omnicus is a platform that enables an awesome customer service experience across voice, chat, email, social media, and - all from one unified interface. Give your customers new ways to interact with your company by enabling a text-based conversational interface, such as a virtual assistant, powered by AI. Try for free or schedule a demo to see how Omnicus can enhance your customer experience!

## What is Omnicus used for?

[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[IVR](https://www.capterra.com/ivr-software/)[Help Desk](https://www.capterra.com/help-desk-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$500

Usage Based, Per Month

Free trial  
available

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Do you work for Omnicus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.omnicus.com&name=Omnicus)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Omnicus

4.5 (2)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$500

Usage Based, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (2)

Ease Of Use

4.6 (1,733)

Value For Money

5.0 (2)

Value For Money

4.6 (1,487)

Customer Service

5.0 (2)

Customer Service

4.7 (1,506)

## Omnicus alternatives

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Activity Tracking

Track and document all activities across devices, networks, and other systems

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts/Escalation

System alerts about the need to escalate an issue or request

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Omnicus 73 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Create and automatically send premade copy in response to customer messages

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Tracks metrics that provide insight into how a user interacts with any interface or product

Public or private sharing of digital files such as documents, audio/video, images, and more

A call center that primarily receives calls, typically customer service focused

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Templated responses for responding quickly to recurring support requests

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Engage in direct, instant messaging with consumers

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set and monitor service level agreements to ensure timely response and resolution

Enables the connectivity to send and receive calls over the internet

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allow customers/users to submit support queries and service requests

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Get Advice

We can help you find the software with the features you need.

Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

5.0 (2)

Free Trial

Basic

$500.00

Usage Based,Per Month

Value for money

5.0 (2)

5.0

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

5.0 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (2)

5.0

Based on 2 reviews

## User reviews

Overall rating

4.5

Based on 2 reviews

Filter by rating

5(1)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

TK

Terje K.

CEO

Real Estate

### "Perfect software for our use!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 28, 2019

Omnicus is a perfect software for our coworking-hub. We are 2-3 user managing incoming support cases, on different days. The ticket system in Omnicus makes it easy to assign incoming cases to eachother, and also see all communication that already has been communicated in working cases. Also perfect for internal notes that only our uses can see.

Pros

Easy to use. All internal user can easy see the working dialogue with external supporting cases. We also love the "internal notes"

Cons

Nothing. Works perfect for us. Much better than other similar softwares.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing Omnicus

Easier to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 6, 2019

Thank you so much for putting your trust in Omnicus Terje. We appreciate your feedback and we are looking forward to continue our partnership in the time to come :)

JP

Jan Petter B.

Solution Sales & KAM

Telecommunications

### "A great help i delivering an awesome customer support experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 26, 2019

Omnis has been instrumental in lifting the quality of our support processes significantly. We are faster, more precise and efficient than ever before.

Pros

Total control! The way Omnicus delivers your channels makes it dead easy to stay on top of all our incoming support enquiries. The ability to also communicate through all the different channels in a single case ensures an unparallelled transparency

Cons

We are hoping that notifications via mail/sms/app when tasks are assigned will bet better, maybe even being able to integrate MS Planner - these issues are not optimal for our use as of now.

Alternatives considered

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

Reasons for choosing Omnicus

Ease of use, tempo of development and extremely low costs compared to other solutions.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 3, 2019

Thank you so much for your feedback Jan Petter. We'll definitely work on those notifications for you in the time to come. Thank you for putting your trust in us! UPDATE: Those notifications you asked for; they are here :)

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