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UserZoom

UserZoom

4.4 (10)
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Review

"Prototype designs for rapid feedback"

4.0

Steven S. - Software EngineerJune 30, 2020

STARTING PRICE

Not provided by software provider

Free Trial
Not Available

EASE OF USE

4.5/5

Based on Capterra user reviews

What is UserZoom?

The UserZoom Platform is a UX research platform that empowers teams with sophisticated insights to create digital experiences that delight customers. The platform offers a suite of advanced mixed-method UX research capabilities including video-based usability tests, click tests, tree tests and card sorts. UserZoom enables users to quantify their impact by measuring and benchmarking digital experience. The platform ensures studies are filled quickly through its global participant network and machine learning-powered distribution. UserZoom provides enterprise-level security for customer data with its SOC2 Type 2 certification.

Do you work for UserZoom?Manage this profile page

UserZoom Integrations

Google Analytics 360 logo
Google Analytics 360
Tableau logo
Tableau
Figma logo
Figma
InVision App logo
InVision App
Unbounce logo
Unbounce
UserZoom questionnaire builder
UserZoom questionnaire builder
UserZoom project dashboard
UserZoom results tracking

Compare with a popular alternative

UserZoom

4.4 (10)
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UserZoom Reviews

Showing 5 of 10 reviews
Overall
4.4
Ease of Use
4.5
Customer Service
4.7

Pros

  • Really good for usertesting, recruiting participants and exporting the data into an easy to analyse format.

  • Overall UzerZoom is a great website testing software and more.

  • UserZoom is a great software to get paid for website testing. I love it, since it never failed to pay me, and I made an extra money with this software very easily.

Cons

  • There not too much to dislike about this platform other than that they usually send invitation email for any available usability test.

  • I think I will leave that to the software makers.

  • It can be trickier with international research, mostly when the participant's language is not English.

Most Helpful Reviews for UserZoom

Steven S. avatar
Steven S.
Software Engineer
Computer Software, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 30, 2020

"Prototype designs for rapid feedback"

Overall: Our UX designers and Product Owners use UserZoom for rapid prototyping design concepts in participant studies to inform design decisions and feature scope.

Pros: Provides non-coders the ability to mock up enhanced prototypes to evaluate design concepts. Has measurement tools to supplement user feedback with empirical usage data.

Cons: Having the ability to refine conceptual models to design constraints for each platform would save compromises when the finalised design enters the software development process.

Verified Reviewer
Freelancer
Computer Software, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 4, 2021

"A Very Simple UserZoom Review"

Overall: Overall UzerZoom is a great website testing software and more.

Pros: UserZoom is a great software to get paid for website testing. I love it, since it never failed to pay me, and I made an extra money with this software very easily. And for the time that the tests take, it pays really well. I recommend this software to everyone who wants to make some side money.

Cons: Although UserZoom has great website tests, I notice that I don't receive as much emails as I would like to. Since, sometimes I have free time and I would like to make some side money and only a few times I have some tests to make. Nevertheless, this is a great platform.

Mark K. avatar
Mark K.
Project Manager
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Features
5.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
November 15, 2021

"Userzoom functions for what it is intended to do."

Pros: The fatures iniially were not that easy for me to implement due to the fact that I did not know much at the time how to properly use the software. There was a learning curve for me, especially in using it with mobile apps. However, the time came where I learned how to properly use the video recording features, the tool became easier for me to understand and use.

Cons: Initially I did not like the idea of using an outside source from the initiating website to record videos and record audio. However in time I adjusted and now have done many tasks with Userzoom. I am not a software or app developer so I cannot imagine any other other features the tool can adopt. I think I will leave that to the software makers. As an end user, I have not found Userzoom to be glitchy. It works to do what t is supposed to do.

Verified Reviewer
Marketing intern
Information Technology and Services, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
April 29, 2022

"A great platform for user testing survey"

Pros: Things I like about this platform is that we help companies by giving our review to a software, website, mobile application or market research. Also we get paid on time for providing our review on these products

Cons: There not too much to dislike about this platform other than that they usually send invitation email for any available usability test.

Switched From: UXArmy and Respondent
Stephanie C. avatar
Stephanie C.
Owner
Health, Wellness and Fitness, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 7, 2021

"Great product!!"

Pros: User zoom helps me out when I am using survey websites.

Cons: There is nothing that I dislike about User Zoom.