# UserZoom Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about UserZoom Software - reviews, pricing plans, popular comparisons to other User Testing products and more. Source: https://www.capterra.com/p/183330/UserZoom/pricing --- # UserZoom Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UserZoom ## What is UserZoom? The UserZoom Platform is a UX research platform that empowers teams with sophisticated insights to create digital experiences that delight customers. The platform offers a suite of advanced mixed-method UX research capabilities including video-based usability tests, click tests, tree tests and card sorts. UserZoom enables users to quantify their impact by measuring and benchmarking digital experience. The platform ensures studies are filled quickly through its global participant network and machine learning-powered distribution. UserZoom provides enterprise-level security for customer data with its SOC2 Type 2 certification. ## What is UserZoom used for? [User Testing](https://www.capterra.com/user-testing-software/)[User Experience (UX)](https://www.capterra.com/ux-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserZoom?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.userzoom.com&name=UserZoom) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserZoom 4.4 (10) VS. [4.6 (97)](https://www.capterra.com/p/174077/Dovetail/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (10) Ease Of Use 4.6 (663) Value For Money 4.6 (5) Value For Money 4.4 (573) Customer Service 4.7 (3) Customer Service 4.7 (552) ## UserZoom alternatives [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) [4.6 (663)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162900/BrowserStack/) [Lyssna](https://www.capterra.com/p/178766/UsabilityHub/) [4.6 (86)](https://www.capterra.com/p/178766/UsabilityHub/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178766/UsabilityHub/) [TryMyUI](https://www.capterra.com/p/178072/TryMyUI/) [4.0 (23)](https://www.capterra.com/p/178072/TryMyUI/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178072/TryMyUI/) Highest Rated [Lightster](https://www.capterra.com/p/10018060/Lightster/) [4.7 (9)](https://www.capterra.com/p/10018060/Lightster/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10018060/Lightster/) [View all alternatives](https://www.capterra.com/p/183330/UserZoom/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Usability Testing 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Process of evaluating a product or website by testing it with representative users. Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Surveys & Feedback 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success A/B Testing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Heatmaps 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A visual display that uses a color spectrum to show how visitors interact with areas of a web page Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities UserZoom 21 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Track visitors'/audience's responses across web pages and other optimized content Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Tailored or customizable questions for more targeted and relevant data collection Graphical representation of data Tracks metrics that provide insight into how a user interacts with any interface or product Software is used for working on online pages A visual display that uses a color spectrum to show how visitors interact with areas of a web page Observe and track the demand, usage, progress or quality of a system, product, or user A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Allows developers to check if their applications/web browsers are running as expected. View and track pertinent metrics to find patterns and gain insights from data Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Process of evaluating a product or website by testing it with representative users. Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.6 (10) 4.6 Based on 10 reviews ## Pricing Value for money 4.6 (5) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.6 (5) 4.6 Based on 5 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Figma](https://www.capterra.com/p/175027/Figma/)[ Unbounce](https://www.capterra.com/p/145639/Unbounce/)[ Adobe Analytics](https://www.capterra.com/p/202871/Adobe-Analytics/)[ Mixpanel](https://www.capterra.com/p/158740/Mixpanel/)[ Axure](https://www.capterra.com/p/18297/Axure-RP/)[ Marvel](https://www.capterra.com/p/171098/Marvel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.4 Based on 10 reviews Filter by rating 5(4) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AJ Alex J. Head of UX Research Financial Services ### "A comprehensive but expensive option" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 23, 2022 A good platform for conducting user testing but fairly pricey. Pros Really good for usertesting, recruiting participants and exporting the data into an easy to analyse format. Cons We found it expensive vs other options in the market. Although it has survey capabilities, they charge extra for this. User interface fairly vanilla compared to others we tried (not an essential criteria!) Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mark F. Research Program Associate Financial Services ### "Most bang for your buck" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 20, 2022 Even though other vendors can do certain aspects of UserZoom better, it doesn't make sense to use 10 different research aspects when you can get one integrated system with UserZoom. Pros UserZoom probably has the largest variety of services for the given price point-- that alone makes it worth it. Cons There are other services that can do certain aspects of UserZoom better and sometimes the interface can be a bit confusing to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Marketing intern Information Technology and Services ### "A great platform for user testing survey" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 29, 2022 Pros Things I like about this platform is that we help companies by giving our review to a software, website, mobile application or market research. Also we get paid on time for providing our review on these products Cons There not too much to dislike about this platform other than that they usually send invitation email for any available usability test. Switched from [UXArmy](https://www.capterra.com/p/198767/UXArmy-User-Research-platform/) [Respondent](https://www.capterra.com/p/228919/Respondent/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mark K. Project Manager Construction ### "Userzoom functions for what it is intended to do." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 15, 2021 Pros The fatures iniially were not that easy for me to implement due to the fact that I did not know much at the time how to properly use the software. There was a learning curve for me, especially in using it with mobile apps. However, the time came where I learned how to properly use the video recording features, the tool became easier for me to understand and use. Cons Initially I did not like the idea of using an outside source from the initiating website to record videos and record audio. However in time I adjusted and now have done many tasks with Userzoom. I am not a software or app developer so I cannot imagine any other other features the tool can adopt. I think I will leave that to the software makers. As an end user, I have not found Userzoom to be glitchy. It works to do what t is supposed to do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Freelancer Computer Software ### "A Very Simple UserZoom Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2021 Overall UzerZoom is a great website testing software and more. Pros UserZoom is a great software to get paid for website testing. I love it, since it never failed to pay me, and I made an extra money with this software very easily. And for the time that the tests take, it pays really well. I recommend this software to everyone who wants to make some side money. Cons Although UserZoom has great website tests, I notice that I don't receive as much emails as I would like to. Since, sometimes I have free time and I would like to make some side money and only a few times I have some tests to make. Nevertheless, this is a great platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mariana ALVES C. Desainer Cosmetics ### "I'm just praise the platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 July 17, 2021 In general, the integration with my business is what bothered me the most, I don't have any problems and it makes my day-to-day easier. Pros It's an easy-to-use platform, I can get in and have a simple navigation, which brings the solution without too much mystery. Cons It is an easy to use platform, the integration with my business was very smooth, I have no complaints Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stephanie C. Rater Information Technology and Services ### "Great product!!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 7, 2021 Pros User zoom helps me out when I am using survey websites. Cons There is nothing that I dislike about User Zoom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BN Briauna N. Independent Contractor Executive Office ### "User Testing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 3, 2021 The userzoom software works for what it is used for. It is just a software where you can answer questions for a particular study. Pros I use UserZoom when I do user testing for different websites the software does not skip. Cons There was not anything I did not like about userzoom Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Steven S. Software Engineer Computer Software ### "Prototype designs for rapid feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 30, 2020 Our UX designers and Product Owners use UserZoom for rapid prototyping design concepts in participant studies to inform design decisions and feature scope. Pros Provides non-coders the ability to mock up enhanced prototypes to evaluate design concepts. Has measurement tools to supplement user feedback with empirical usage data. Cons Having the ability to refine conceptual models to design constraints for each platform would save compromises when the finalised design enters the software development process. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Beatriz R. UX Researcher Information Technology and Services ### "Great too for Research teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 19, 2020 Pros The access to database of qualified participants is a big help for research projects, making it easy to get insights without spending a lot of time recruiting and interviewing users Cons It can be trickier with international research, mostly when the participant's language is not English Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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