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Hostify is an all-in-one PMS & Channel Manager Solution, helping property managers to automate processes and integrate data from multiple channels and Airbnb accounts. This platform, allow you to easily manage hundreds of properties and automate daily operations. Streamline your vacation rental business and gather all your interactions in a single dashboard. Hostify instantly synchronizes data with Airbnb, Booking.com, Expedia, Vrbo, TripAdvisor, and many others.
Provider
Hostify.com
Located In
United States
Foundation
2019
Open API
Yes
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Mobile Apps
Android, iOS
Training
Webinars, Documentation, Live Online, Videos, In Person
Support
Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base
Hostify comes to aid big and medium rental businesses with the simple idea of saving time and money through automation and centralization. Integrate all the major channels in your Hostify dashboard.
Content Source: Hostify
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Hostify Reviews
Pros
Is super friendly, easy going, and efficientI really like to work with hostify and the entire team feels like you dont need. Jch training to understand the tool.
We use the software every day and are super content with how everything works, the ease for the team to use the multi-inbox, multi-calendar view and more.
Hostify is growing and improving constantly. They offer all the tools for a very competitive price.
What I most like about Hostify is the complete set of solutions and it is suitable if you have only one property to manage or several.
Cons
Hostify has probably been the worst decision we made in our software selection process. I am embarrassed at the poor quality of this software.
Even worse, they propagated incorrect information to the channels (our 2BR properties were showing up as 4BR) which caused us embarrassment with our guests.
They dropped our management and pet fees, also overwriting our cancellation policy, affecting 17 of our bookings, and costing us $1ks in lost revenue.
Dropped management and pet fees and overwritten cancellation policies, costing $1k in lost revenue.
"All in one is easier"
Overall: My overall rating for Hostify is 10/10, despite the fact that I originally experienced integration issues with some programs. It's incredible how much one piece of software can help your real estate management. I feel more at ease now that I see everything in its proper place. If you own many properties, I wholeheartedly advocate putting it into practice.
Pros: I spent a lot of time looking for software that would make managing my assets easy for me. As I own numerous properties, managing reservations, payments, etc. was a mess for me. I discovered Hostify in this way, and I enjoy that it has the capability of centralized management. payments, bookings, creating a website for the owner, even using a mobile app.
Cons: As it can be challenging to comprehend the entire procedure at first, I advise encouraging the creation of lessons that are both quick and informative. Considering that, in general, people have less free time due to their jobs.
Vendor Response
"Where professionalism and proactivity delivered via friendliness"
Overall: I have never experienced such a great attitude, proactivity and professionalism at any multi-national company that all are packed together with real human values by not hiding behind templates and "over-done" formal communication. They listen, respond and deliver what the user needs.
Pros: Their direct and friendly communication makes the co-operation to be hassle-free, and the customer / user feels that his voice is heard and there will be a response on it.
Cons: There are some reliability issues that they still need to work on it but with their attitude it will definitly happen, they need time only to do it.
Vendor Response
"Sales and marketing manager"
Pros: The ease of using the product. It’s very simple and user friendly.
Cons: If I had to pick something it would be a larger US visibility. I want to see more marketing and adds in the states.
"Buggy, inadequate customer service"
Overall: I've been a customer of this company for a year, and unfortunately, my experience hasn't been great. The software still feels unrefined, with numerous features failing to deliver as promised. A notable issue is its inability to accurately retrieve phone numbers from Airbnb guests, which means I'm unable to send text messages or use WhatsApp for communication. The support team also seems to lack the necessary knowledge to provide effective assistance. Adding to the frustration is their policy on account cancellation; it cannot be done online and requires manual intervention. Despite being told that the sales support team would contact me regarding this, I've received no communication. As a result, I'm now forced to involve my bank to pursue a chargeback.
Pros: The aspect that appealed to me the most was the favourable pricing.
Cons: The customer service was appalling, with a support team that appeared to be unfamiliar with their own subject matter. The application is riddled with bugs, the API is non-functional, and synchronization is unreliable.
Vendor Response
"Affordable and easy to use"
Overall: As a medium size growing company, we found Hostify to be the best tool to automate all the operations, channel management, payments, etc.
Pros: Many features included on the base product. Unlike other softwares we decided to use Hostify because the clear pricing and advanced features.
Cons: Not that much about Hostify but sometimes was hard to get the actual channels support during the migration. For example Booking.com support was difficult to get but the Hostify team assisted through their internal channel.
Vendor Response
