--- title: "Relatient Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Relatient Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/183345/Relatient/" page_type: "product" language: "en" --- # Relatient Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Relatient ## What is Relatient? Exclusive to healthcare, Relatient is the #1 KLAS rated patient outreach solution to integrate with EHR/PM systems. Relatient offers Appointment Reminders and Alerts, Writebacks, No-Show Engagement, Broadcast Messaging, 2-way Chat, Recalls, Satisfaction Surveys, Health Campaigns, Self-Scheduling, Waitlist, eRegistration, and Check-in. Reduce no-shows, improve satisfaction, free staff time, and increase revenue. ## What is Relatient used for? [Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 86% Neutral 8% Negative 6% Starting price $99 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Relatient?[Manage this product listing](https://www.g2.com/products/relatient/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Relatient 4.3 (36) VS. [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price $99 Per Month Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (36) Ease Of Use 4.6 (859) Value For Money 4.3 (34) Value For Money 4.6 (786) Customer Service 4.4 (35) Customer Service 4.6 (763) ## Relatient alternatives Highest Rated [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (72)](https://www.capterra.com/p/131888/DoctorConnect/reviews/) Starting price $210.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [View all alternatives](https://www.capterra.com/p/183345/Relatient/alternatives/) ## FAQs about Relatient Overview ### Which roles and teams benefit most from Relatient? Relatient is most used by practice managers, administrators, and front office teams that handle appointment scheduling, patient outreach, and intake coordination. Operations leaders and executives use it to streamline communications and improve workflow visibility, while billing, IT, and integration staff support smoother patient engagement processes across clinical and administrative systems. Answer based on 36 reviews Overview ### What company size and industries is Relatient built for? Relatient is built primarily for small healthcare organizations, with 83% of reviewers from small businesses and 56% from medical practices. It also serves clinics, group practices, hospitals, and health systems, with additional reviewer representation from health, wellness and fitness at 19% and hospital and health care at 17%. Answer based on 36 reviews Features and Usability ### What are the key features of Relatient? Relatient offers appointment scheduling, online booking, automated reminders, and calendar sync for patient visits. It also includes patient intake and pre-registration, patient portal and messaging tools, electronic payments and signature, reporting/analytics, and access controls, plus API and third-party integrations for practice management and EHR workflows. Integrations ### Which third-party tools and platforms does Relatient integrate with? Relatient integrates with EHR and practice management platforms including athenaOne, eClinicalWorks, Epic, MEDITECH Expanse, NextGen, Oracle Health EHR, Veradigm EHR, AdvancedMD, DrChrono, and ModMed. It also connects to Azalea Health, Compulink, Dentrix Ascend, MedEvolve, Nextech EHR & PM, Office Practicum, and Oracle Health Ambulatory Suite. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Relatient offer? Relatient provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided instruction, webinars offer scheduled group learning, and documentation gives written reference material for self-paced review and setup guidance. Answer based on 1 reviews Getting Started and Support ### What customer support options does Relatient offer? Relatient provides email/help desk, a knowledge base, phone support, and chat. Users often describe support as quick and helpful, with answers handled professionally, though some report delays, open tickets, and trouble getting issues resolved after earlier positive experiences. Answer based on 7 reviews ## Features AI summary Based on 1,263 Patient Engagement reviews Capterra reviewers highlight these as the features buyers value most when selecting patient engagement software: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Management** (**52%**) Relatient includes **HIPAA Compliant** and **Appointment Management**, while it does not include **Charting**. Its support for **HIPAA Compliant** helps healthcare organizations protect patient information and stay aligned with privacy requirements, and **Appointment Management** gives staff a practical way to schedule, confirm, and coordinate visits more efficiently. Together, these features help businesses reduce administrative friction, improve patient communication, and keep daily operations organized. HIPAA Compliant 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Appointment Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Confirmations/Reminders 4.1 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Call Reminders 4.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Reminders sent via phone voice recordings Online Booking 2.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Mobile Access 3.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Relatient 66 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Reminders: Reminders sent via phone voice recordings - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Client Database: Electronic storage of stakeholder contact information - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multiple Appointment Types: The ability to choose between different appointments in a selection. - No-Show Tracking: Track and monitor patient no-show rates - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Online Scheduling: Track and organize online shifts - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Processing: Accept, record, and reconcile financial transactions - Payment Reminders: Reminders sent for balance/payment due - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Wait List Management: Record, update and manage waiting lists --- Get Advice We can help you find the software with the features you need. Features 4.4 (36) 4.4 Based on 36 reviews ## Pricing Value for money 4.3 (34) Basic $99.00 Per Month Value for money 4.3 (34) 4.3 Based on 34 reviews ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[ Office Practicum](https://www.capterra.com/p/156932/Office-Practicum/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (35) 4.4 Based on 35 reviews ## User reviews Overall rating 4.3 Based on 36 reviews Filter by rating 5(18) 4(13) 3(3) 2(0) 1(2) Mentioned topic Sorted by most recent MA Michelle A. Director Medical Practice ### "Relatient review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 15, 2025 Relatient is very user-friendly And pricing was reasonable for the functions that it offered. Bi directional integration Was great, but our EMR did not allow for cancellations on the schedule without manual process Pros It Was very easy to use, and it confirmed our appointments automatically. The reporting functionality was great.. Customer support was very useful. Cons The one thing I do not like about relation is it does not remove the appointments from the schedule when they are canceled. That was a manual process for us due to the directional integration with our EMR. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Bonnie M. Pt coordinator Hospital & Health Care ### "Reminder system" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 25, 2025 Is a nice system, but found a better one that is more compatible with PM software Pros We liked the ability to block patients from using online scheduler. Cons It did not have the best compatibility with our practice management software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 29, 2025 Thank you for this thoughtful feedback, Bonnie. It’s always rewarding for our team to hear when Dash Schedule is helping teams like yours. We would appreciate the chance to understand more about how the implementation with your PM didn't live up to your expectations. We are always working to improve, and feedback like this helps us do that. Please know we would like the chance to talk with you directly and see what we can do to help. Your Client Advisor is always available if you would like to discuss further. Thank you again for taking the time to share this. JS Judith S. practice administrator Health, Wellness and Fitness ### "Relatient Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 7, 2025 They have been responsive. We work well with their team through our EMR. Pros I like the capabilities of Relatient. They are lacking in a few areas. We are hoping they will expand their services. If not, I will need to move to another company. Cons We use them for reminders. THe patients had difficulty understanding who RELATIENT was. We needed them to change the name the text, email and call came from. It needed to be us. They do not have all information that we needed, they are working on it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 9, 2025 Thank you for sharing your experience with Relatient. We’re glad to hear our capabilities have been helpful and that our team has worked well with your EMR. We also appreciate your candid feedback. We understand how important it is for patients to recognize communications from your practice, and we’re actively working to improve that experience. Your input helps guide our ongoing enhancements. If there’s anything specific we can do to better support your team, please don’t hesitate to reach out. We value your partnership and look forward to continuing to work together. LE LISSETTE E. BILLING SPECIALIST Medical Practice ### "OVERALL OKAY" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 10, 2025 overall it was okay. it helped send appointment reminders but that was about it Pros what i liked the most is the reliability of the program Cons it does not have all the new features that other programs now offer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jill S. Office Mgr Medical Practice ### "Office manager " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 10, 2025 Using Relatient has really helped to save time in the clinic by getting our confirmations done in a timely manner and allowing us to fill 98% of our schedule daily. Pros It helps to save time by sending out patient reminders starting 5 days out. It takes away from my staff having to call 90 patients a day to confirm. Cons When we reschedule the patients it doesn’t allow us to change the stays to update properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Christy A. Practice Manager Hospital & Health Care ### "Practice Manager" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 March 6, 2025 Pros It was good for sending reminders and getting confirmations from patients with out having a person calling. Cons It was a separate portal from our EMR system. Alternatives considered [ModMed](https://www.capterra.com/p/124590/EMA/) Reasons for choosing Relatient Relatient did was a less expensive option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP STEVEN P. ownerdoctor Medical Practice ### "great product and company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2025 they were helpful in setup and anytime i have a question they return my call promptly Pros 1.frees up time calling and confirming patients 2. patient's who cancel automatically drop off the schedule so others can book that time. 3. I get an encrpyted list of all cancellations and confirmations along with message left and no answers Cons i have none, and i have been using the product over a year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VS Val S. Digital Content Coordinator Medical Practice ### "Downhill sadly" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 10, 2024 I would have recommended them before, but now, never. Since they took their customer support overseas - I am looking for alternative solutions, because the support I am receiving for the price that we pay, is not OK. Pros they offer a lot of great services, when they work. Cons their customer service used to be their saving grace, I've had issues, but I would call and get it taken care of. Now I have many open tickets and get no where and can't call to get any thing solved. It is bad, really bad. Reasons for choosing Relatient We used Solutions Reach - but they did not allow us to have different reminders for different appointment types. Your drop down did not offer that as a choice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MJ Misty J. Senior Credentialing Coordinator Health, Wellness and Fitness ### "Relatient Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 5, 2024 Pros We love the ability to customize the scheduling ability for each individual. This was previously a huge issue of scheduling errors and this product was able to decrease those errors tremendously Cons My only dislike would be that it does not currently allow you to make changes in a group setting, you must make edits individually and this can be tedious. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lisa S. Practice Administrator Hospital & Health Care ### "Relatient Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 28, 2023 Satisfactory. Pros Functionality and numerous ways to engage with our patients. Cons Customer support and cost of the program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/183345/Relatient/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carepatron vs Relatient](https://www.capterra.com/compare/183345-195467/Relatient-vs-Care-Patron) [Vagaro vs Relatient](https://www.capterra.com/compare/153752-183345/Vagaro-vs-Relatient)