# Relatient Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Relatient the right Patient Engagement solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183345/Relatient/reviews --- Relatient 4.3 (36) [View alternatives](https://www.capterra.com/p/183345/Relatient/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Relatient Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews VS Val S Digital Content CoordinatorMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “I would have recommended them before, but now, never. Since they took their customer support overseas - I am looking for alternative solutions, because the support I am receiving for the price that we pay, is not OK.“ July 10, 2024 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MJ Misty J. Senior Credentialing Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Relatient Review" July 5, 2024 4.0 Pros We love the ability to customize the scheduling ability for each individual. This was previously a huge issue of scheduling errors and this product was able to decrease those errors tremendously Cons My only dislike would be that it does not currently allow you to make changes in a group setting, you must make edits individually and this can be tedious. Review Source TH Tina H. Practice Administrator Medical Practice Used the software for: 2+ years ### "Valued business partner" June 19, 2019 5.0 In the first month of using the appointment reminders, our no show visits dropped over 50% and have remained consistent around 4.2% of total appointments. With the use of this system, we have also been able to increase our visits that get rescheduled and to know about our cancelled visits in enough time to refill the slot on our schedule with other patients needing to be seen. This efficiency helps to maximize the time our providers spend taking care of our patients and helps our patients get into the office sooner. Pros The Relatient service offerings have been valuable to our business and are user friendly for both the business and the customer. Our patients have expressed positive feedback with our adding these services. Relatient provides a highly qualified training and support staff who have been swift with results and answers any time we have a need. We especially enjoy that it interfaces with our EMR so there are no required reports to upload, but at the same time we still have the ability to sign into the Relatient site and do searches and download any informational reports that we might want to review. Another great feature is the ability to do special communications to our patients (for example if we have an emergency closing, we can very easily do a mass communication to all scheduled patients to let them know.) Cons We honestly do not have a dislike with any of the Relatient service offerings. They stay ahead of us so that they are offering things we need before we know we need it. Review Source Response from Relatient July 1, 2019 Thank you for the review! At Relatient, we appreciate hearing feedback from our customers. VS Val S. Digital Content Coordinator Medical Practice Used the software for: 2+ years ### "Downhill sadly" July 10, 2024 1.0 I would have recommended them before, but now, never. Since they took their customer support overseas - I am looking for alternative solutions, because the support I am receiving for the price that we pay, is not OK. Pros they offer a lot of great services, when they work. Cons their customer service used to be their saving grace, I've had issues, but I would call and get it taken care of. Now I have many open tickets and get no where and can't call to get any thing solved. It is bad, really bad. Reason for choosing Relatient We used Solutions Reach - but they did not allow us to have different reminders for different appointment types. Your drop down did not offer that as a choice. Review Source LL Lisa L. Office Administrator Medical Practice Used the software for: 6-12 months ### "Relatient Review" June 20, 2019 4.0 Generally my experience with Relatient has been positive. Their customer support is normally very quick to resolve any issues. There have been a few issues at times with integrating with Modernizing Medicine when there have been software updates either by Relatient or Modernizing Medicine.(These have been very few though) Pros It is fairly easy to use. I like that when someone confirms their appointment that the system automatically confirms the appointment in Modernizing Medicine. I like the demand messaging - you are able to send messages to a group of people at the same time about office closures, appointment reschedules, recalls etc. Cons Initially it was frustrating that you couldn't mark that someone only wanted a text or a call to their cell phone. This has been since added. However, you cannot link an opt out email, call, text to a specific person/family member. If someone requests to reschedule their appointment, and the appointment is rescheduled, it looks like that they still want to reschedule their new appointment. Reason for choosing Relatient Because it integrated with Modernizing Medicine Software. Review Source Response from Relatient July 1, 2019 Thank you for your review! The Appointment Flow process in your practice management system will allow you to track which appointments have been rescheduled. Our Support Team will be reaching out to provide additional information to optimize your Relatient solution. LS Lisa S. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "Relatient Review" June 28, 2023 5.0 Satisfactory. Pros Functionality and numerous ways to engage with our patients. Cons Customer support and cost of the program. Review Source BB Bridget B. COO Medical Practice Used the software for: 2+ years ### "Lots of functionality" July 20, 2021 4.0 The product has a lot of functionality, although not always accurate, requiring "tweaks" to get things back on track. Pros We are using Relatient for our patient appointment reminders, rescheduling, health campaigns and also for patient bill pay and electronic registation Cons Sometimes hard to explain to support when we experience issues Review Source PH Paige H. Business Development Construction Used the software for: 2+ years ### "DASH Review" June 19, 2023 4.0 Keeps jobs organized and easy to access. Pros The dash view link that insurance agents can have to see our notes and photos for the claim. Cons When the system slows down or when the errors messages come up. Review Source KR Katie R. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Radix health wasn't a great fit for us" February 24, 2022 3.0 Very good onboarding experience as well as customer service response. Pros Customer service was responsive. Algorithms were a big help for staff. Cons Due to the customization some of our workflows in our EHR, Radix didn't work for all our appointment scheduling needs. Review Source JB Jill B. Practice Manager Hospital & Health Care Used the software for: 6-12 months ### "Good software program and our patients like it" June 19, 2019 4.0 Pros It's pretty easy to use. Setting up new patients is pretty quick and painless. I love the time if saves in contacting parents/patients and being able to respond when we have time. Cons When duplicate accounts are created. I wish it would pop up either on the patient end or provider end that why are about to duplicate a patient. If a parent messages us (even when their phone number is already linked to an account, I wish a pop up would pull up the other account information. It causes a lot of confusion for our patients. I also wish the directions on the parent end were a little more user friendly as some of them have trouble setting up an account on their own. Review Source Response from Relatient July 1, 2019 Thank you for your review! Our Support Team will reach out to get additional details based on your feedback. Potentially, it may be a limitation of the Practice Management system. We will help figure it out. KC Karen C. Practice Manager Medical Practice Used the software for: 6-12 months ### "Good product" June 19, 2019 4.0 Pros This software has the potential to be game-changing for a medical practice. We really enjoy having the opportunity to reach our patients for reminders without having to take time out of an already busy practice to sit and make phone calls/emails. Cons My only concern is with the "cancel" or "reschedule" option on the SMS and email reminders. It does NOT remove the patient from the Allscripts schedule and unless you go into the portal, you don't realize that a patient has opted for cancellation or rescheduling their appointment. I have asked to have those options removed from our reminders, but as of yet, it hasn't happened. If they can get that corrected, I'd give it 5+ stars. Review Source Response from Relatient July 1, 2019 Thank you for your review! There are several options for processing 'Cancel' and 'Reschedule' requests with Allscripts. Our Support Team will be reaching out to you discuss the details. TC Therrissa C. Manager Medical Practice Used the software for: 6-12 months ### "Fantastic Product" June 28, 2019 5.0 We have used the messaging on demand feature numerous times, which saves our staff lots of phone time. The survey feature has been VERY beneficial to us. Very happy with this product. Pros The software is very easy to use and to view reports. Cons I have no complaints about the software. Have had some trouble getting a response from customer service to fix an issue. Review Source Response from Relatient July 2, 2019 Thank you for the response. We value feedback from our customers. HF Holly F. receptionist Medical Practice Used the software for: 6-12 months ### "Dash review" November 5, 2019 5.0 Pros Using Sequential Scheduling to schedule multiple appts at one time. Cons Having to add rendering therapist at the end Review Source MA Michelle A. Director Medical Practice Used the software for: 1-2 years ### "Relatient review" August 15, 2025 5.0 Relatient is very user-friendly And pricing was reasonable for the functions that it offered. Bi directional integration Was great, but our EMR did not allow for cancellations on the schedule without manual process Pros It Was very easy to use, and it confirmed our appointments automatically. The reporting functionality was great.. Customer support was very useful. Cons The one thing I do not like about relation is it does not remove the appointments from the schedule when they are canceled. That was a manual process for us due to the directional integration with our EMR. Review Source JS Judith S. practice administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Relatient Review" April 7, 2025 4.0 They have been responsive. We work well with their team through our EMR. Pros I like the capabilities of Relatient. They are lacking in a few areas. We are hoping they will expand their services. If not, I will need to move to another company. Cons We use them for reminders. THe patients had difficulty understanding who RELATIENT was. We needed them to change the name the text, email and call came from. It needed to be us. They do not have all information that we needed, they are working on it. Review Source Response from Relatient April 9, 2025 Thank you for sharing your experience with Relatient. We’re glad to hear our capabilities have been helpful and that our team has worked well with your EMR. We also appreciate your candid feedback. We understand how important it is for patients to recognize communications from your practice, and we’re actively working to improve that experience. Your input helps guide our ongoing enhancements. If there’s anything specific we can do to better support your team, please don’t hesitate to reach out. We value your partnership and look forward to continuing to work together. JS Jill S. Office Mgr Medical Practice Used the software for: 2+ years ### "Office manager " March 10, 2025 4.0 Using Relatient has really helped to save time in the clinic by getting our confirmations done in a timely manner and allowing us to fill 98% of our schedule daily. Pros It helps to save time by sending out patient reminders starting 5 days out. It takes away from my staff having to call 90 patients a day to confirm. Cons When we reschedule the patients it doesn’t allow us to change the stays to update properly. Review Source BM Bonnie M. Pt coordinator Hospital & Health Care Used the software for: 1-2 years ### "Reminder system" April 25, 2025 4.0 Is a nice system, but found a better one that is more compatible with PM software Pros We liked the ability to block patients from using online scheduler. Cons It did not have the best compatibility with our practice management software Review Source Response from Relatient April 29, 2025 Thank you for this thoughtful feedback, Bonnie. It’s always rewarding for our team to hear when Dash Schedule is helping teams like yours. We would appreciate the chance to understand more about how the implementation with your PM didn't live up to your expectations. We are always working to improve, and feedback like this helps us do that. Please know we would like the chance to talk with you directly and see what we can do to help. Your Client Advisor is always available if you would like to discuss further. Thank you again for taking the time to share this. CA Christy A. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Practice Manager" March 6, 2025 3.0 Pros It was good for sending reminders and getting confirmations from patients with out having a person calling. Cons It was a separate portal from our EMR system. Alternatives considered [Klara](https://www.capterra.com/p/203066/Klara/) Reason for choosing Relatient Relatient did was a less expensive option. Review Source LE LISSETTE E. BILLING SPECIALIST Medical Practice Used the software for: 2+ years ### "OVERALL OKAY" March 10, 2025 3.0 overall it was okay. it helped send appointment reminders but that was about it Pros what i liked the most is the reliability of the program Cons it does not have all the new features that other programs now offer Review Source SP STEVEN P. ownerdoctor Medical Practice Used the software for: 1-2 years ### "great product and company" March 3, 2025 5.0 they were helpful in setup and anytime i have a question they return my call promptly Pros 1.frees up time calling and confirming patients 2. patient's who cancel automatically drop off the schedule so others can book that time. 3. I get an encrpyted list of all cancellations and confirmations along with message left and no answers Cons i have none, and i have been using the product over a year. Review Source Dana E. Applications and Integrations Project Manager Medical Practice Used the software for: 6-12 months ### "Pleased with all of their products" June 19, 2019 5.0 Relatient allows us to customize our appointment reminders by practice, in turn making our offices really feel in control of the messaging to their patients. Their development team has always been transparent with timelines and expectations, and are quick to resolve any issues that may arise. Additionally, the account managers are knowledgeable of their products, always willing to listen, and will involve any necessary parties (even the CEO) when expectations have to be adjusted. Pros The eRegistration platform that allows our patients to complete all necessary paperwork from a link in their appt reminders. Cons The lack of customization when it comes to recall messages, which is a large part of our patient engagement. Switched from [Solutionreach](https://www.capterra.com/p/160916/Solutionreach/) With a practice our size, it was important to have a reminder system flexible enough to meet the needs of all of our patients' demographics. Review Source Response from Relatient July 1, 2019 Thank you for your review. This feedback regarding has been forwarded to our Product Development team for further evaluation. JM Jonathan M. Lead Software Architect Information Technology and Services Used the software for: 2+ years ### "Painless patient engagement" June 21, 2019 5.0 Pros Flexibility. Relatient is capable of "bobbing and weaving" to meet the needs of their customers. We've worked with other vendors, but no one matches Relatient's quality and service in the patient engagement space. Cons That we didn't use them sooner. Using Relatient out of the gate would have saved our organization many headaches. Review Source Response from Relatient July 1, 2019 Thank you for the review! At Relatient, we appreciate hearing feedback from our customers. Triana M. Business Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent Reminder system" June 20, 2019 5.0 We have significantly decreased our no show rates and have increased our turn around time in being able to call patients on wait lists to get in to cancelled appointments. Pros Our patients have raved about the options and tiered reminder system. Our office staff loves the ease of the reporting system and accessibility to patient responses. Cons Some pages do not fully load when using the quick link icons. The page will load properly when drilling down on the header to click the link directly instead of using the icons at the top of the page. Review Source Response from Relatient July 1, 2019 Thank you for your review. Our Support Team will reach out to talk about the details described and options for optimizing your Relatient solution. ST Sheila T. IT Corrdinator Medical Practice Used the software for: 1-2 years ### "Love Demand Messaging" June 20, 2019 5.0 We have had a great experience so far. I love the ease of use and as stated above the Demand Messaging has been a life saver for cancelling clinics and even notifying employees of instructions for clinic closure etc. Pros The Demand Messaging setup and ease of use sold me on the product. Cons The Opt Out was a little confusing for us at first, trying to decide which to choose for cell phone vs home phone. Do you put in the one that the patient wants to get messages on the one that they do not. Called support and they were very helpful. Reason for choosing Relatient N/A Review Source Response from Relatient July 1, 2019 Thank you for the review! At Relatient, we appreciate hearing feedback from our customers. RM Rene M. PCR Supervisor Medical Practice Used the software for: 6-12 months ### "Relatient has decreased our No Show rate and increased our Google 4 and 5 star reviews!" June 19, 2019 5.0 No Show rate has dramatically decreased. We can remove patients that cancel/RS which opens up new appt slots for New Patients. Saves time and payroll costs. Pros Love everything. Ease of use, reporting user friendly. Mgrs receive reports every day of prior day reminder calls. Patients only are directed to Google Review if they give us a 4 or 5 star. Otherwise, they are given an anonymous survey to let us know how we can improve our patient experience. Cons Every question I have had has been answered quickly and professionally by customer support so I have not had any problems with the software. Review Source Response from Relatient July 1, 2019 Thank you for the review! At Relatient, we appreciate hearing feedback from our customers. AH Anna H. administrator Medical Practice Used the software for: 6-12 months ### "Product tools" June 19, 2019 5.0 It has been a very useful addition to our software and very helpful in reducing no shows. Pros Our office is so excited about all the functions of the software, especially , when we need to do a total cancellation or rescheduling of an entire day. The ease of sending out a message to all of our patients is so helpful. Cons Patients, from time to time, complain that they get to many reminders. We explain to them that if they confirm the first time that they are contacted the notices will stop, until the final reminder the night before their appointment. Review Source Response from Relatient July 1, 2019 Thank you for the review! At Relatient, we appreciate hearing feedback from our customers. Similar Products Featured