# Fonvirtual Call Center Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Fonvirtual Call Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/183354/Fonvirtual-Call-Center

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# 

 Fonvirtual Call Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on December 13, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Fonvirtual Call Center

## What is Fonvirtual Call Center?

The call center software is a service hosted in the cloud and diversified locally. It is not necessary for all call center agents to be in one place, as calls are managed from any location. This way, the call center software allows the workforce to operate comfortably and efficiently from separate locations. It integrates an ACD system that distributes incoming calls to agents based on previously configured automatisms.

## What is Fonvirtual Call Center used for?

[Call Center](https://www.capterra.com/call-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Accounting](https://www.capterra.com/call-accounting-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Fonvirtual Call Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.fonvirtual.com/en/&name=Fonvirtual Call Center)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Fonvirtual Call Center

3.0 (1)

VS.

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

Contact vendor

Starting Price

$61

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.0 (1)

Ease Of Use

4.0 (951)

Value For Money

3.0 (1)

Value For Money

4.2 (774)

Customer Service

3.0 (1)

Customer Service

4.0 (746)

## Fonvirtual Call Center alternatives

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Center Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Auto-Dialer

System that automatically dials calls

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

Automatic Call Distribution

Distribute/route/connect calls

Blended Call Center

A call center that both makes and receives calls

Fonvirtual Call Center 62 features

System alerts about the need to escalate an issue or request

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

A call center that both makes and receives calls

Report incoming and outgoing calls for specific extensions

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Details about the length of time a phone call lasts, starting from when the call gets initiated till it ends

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Voice conversion to text

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customize data fields to support various needs and use cases

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Ability to handle large datasets

Manage, store and organize emails within the system or via third-party apps

Public or private sharing of digital files such as documents, audio/video, images, and more

A call center that primarily receives calls, typically customer service focused

Track and monitor incoming call statistics

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Communicate using messages within the system

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Two-way actions and communication between multiple users in real time

A call center that primarily makes calls, typically sales focused

Track and monitor outgoing call statistics

Allows medical providers to engage patients in a variety of ways to ensure their health.

Organize and manage the accomplishments and development of employees or performance of applications or systems

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Monitor wait time and abandonment for incoming requests that have not been routed

Active monitoring of systems, applications, or networks

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Plan availability and assign specific time slots for tasks and resources

Manage calls that were missed or not attended

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Connect with meeting participants remotely over video

Computer-based system that allows users to send and receive voice messages

Track calls answered by employees

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We can help you find the software with the features you need.

Features

3.0 (1)

3.0

Based on 1 reviews

## Pricing

Value for money

3.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.0 (1)

3.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

3.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.0 (1)

3.0

Based on 1 reviews

## User reviews

Overall rating

3.0

Based on 1 reviews

Filter by rating

5(0)

4(0)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

CHEF DE PROJET

Oil & Energy

### "Application correcte sans plus"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

December 15, 2023

Pros

Côté pratique permettant de passer des appels simplement.

Cons

Ergonomie à revoir, l'interface n'est pas intuitive et n'est pas forcément agréable d'utilisation

Switched from

[Aircall](https://www.capterra.com/p/184709/Aircall/)

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