# Lark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lark the right Team Communication solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183358/Lark/reviews --- Lark 4.4 (33) [View alternatives](https://www.capterra.com/p/183358/Lark/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lark Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews RM Rosalia M FreelancerOnline Media, Self-employedUsed the software for: Less than 6 months. “You can share and communicate, tag people, use tools that help you to organize your job. When you share a meeting or a tutorial, there is even a function that automatically write the script of the video.“ July 6, 2021 HL Heberth L Web developerInternet, 2 - 10 employeesUsed the software for: Less than 6 months. “The only thing that I can disagree with is regarding the user interface, it is not completely polished so that it is easy to understand for a user who opens the platform for the first time.“ February 28, 2022 NM Nora M FloristaRetail, Self-employedUsed the software for: Less than 6 months. “It is super easy to use, friendly, excellent to integrate into day-to-day processes regardless of the line of business.“ June 10, 2022 RR Rina R Senior Account ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “chat, video conference, cloud documents, calendar, meetings all in one platform, most importantly easy navigation,“ July 20, 2020 Kevin H Campaign ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: 6-12 months. “Video calls were easy to use and you can have a lot of people in one call.“ July 15, 2020 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Smritilekha C. Smritilekha Chakraborty Law Practice Used the software for: 1-2 years ### "Easy to use for trainings and team meetings" February 4, 2022 4.0 I had my doubts on Lark before starting my training program. I was not sure if the display would be clear enough on video calls and screen sharing or how will be the audio quality. Because these features are absolutely essential to run a good training session. But Lark surprised me on all these counts. Not only did I get a clear sound quality, but also there was no glitch on the display bit either. Although our video files longer than 5 minutes had to be sent as an attachment but files did upload and download fast. So, that was not a problem. The UI was easy to use and understand. So my trainees had no problem in joining the session and sending messages to help each other. It is one of the best softwares I've used for my virtual classroom. Pros I was training a global team remotely and Lark was a big part of the reason, it went so smoothly. The screen-share feature of Lark is exceptional. I could share my screen as needed and unlike other softwares where the display quality would become hazy or frozen when the screen is shared, display on Lark remained crystal clear. Cons Every time I log out and try to log back in, it sends a 6 digit passcode to my e-mail. It takes a lot of time to check my e-mail and put the passcode in Lark to log in. Also Lark automatically logs me out every 15 days and then I have to wait for the 6 digit passcode again. I wish Lark could find a way to remember me on my PC and not ask for a 6digit passcode every time I get logged out. Review Source DV Dev V. Admin Pharmaceuticals Used the software for: 2+ years ### "Lark gives my team all the tools for collaboration , Communication & Control " April 22, 2022 5.0 4\. As the team was growing we needed a way to scale productivity but couldn't find an all-in-one solution till we found Lark. We use the attendance feature to keep track of our workers in the field, we use docs to create collaborate documents and use Lark's video conferencing feature for all our team meetings. Pros 1\. I like that Lark gives me all the tools I need in one place, reducing my need on other apps. 2. Lark's mobile application is very powerful, giving my team and I the same experience on mobile as we get on desktop 3. Lark is really easy to use and set up. Creating groups are a breeze and with things like searchable chat history, rich media support and one click video calls straight from chat make communicating easy. 4. For what Lark offers, the fact that is free is amazing! Cons 1\. Sometimes the features on offer can be a bit overwhelming with a lot to navigate, especially for teams looking at very specific use cases. 2. As a relatively new product, there are sometimes bugs that might pop up but in my experience, it does not take long for tech support to patch these issues 3. video conferencing can sometimes be a bit laggy, especially when sharing screen or using the impressive "Magicshare" feature. Reason for choosing Lark Cost & One on one Implementation cum Customer support instead of virtual bots Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Gmail](https://www.capterra.com/p/202338/Gmail/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) Wanted to Experiment because they were Free to start, storage on Amazon Webservices & Could track attendance Review Source Kevin E. Inside Sales Manager Consumer Electronics Used the software for: 1-2 years ### "Useful for communicating overseas to places like China, but Google Work Suite does this better" December 22, 2022 3.0 Overall, my experience with Lark was not the best. I would not recommend it, and would instead recommend another solution like the Google Work Suite. Pros I like that Lark integrates multiple tools all into one. Lark integrates chat, video conferencing, file sharing, and even expense reporting all into one tool. This is useful and saves time. Cons What I liked least are the security concerns which prevented me from putting this on my personal mobile device, and the cumbersome nature of file sharing where permissions issues slowed down the pace of work. Review Source VR Verified Reviewer CTO Marketing and Advertising Used the software for: 6-12 months ### "Good collaboration platform in particular for startups due to its free tier up to 50 users" February 1, 2023 4.0 overall a really good fully featured suite for work Pros the free tier is really good already and let you use it up to 50 users. It is a really complete suite of softwares and also customizable Cons the onboarding sometimes is a bit complicated in particular the account creation and if you want to use Lark as webmail Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Lark it is the most complete because of the chat and the most inexpensive Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Monday gives less than lark for a much higher cost Review Source CKM Cielo Kaye M. Virtual Assistant Outsourcing/Offshoring Used the software for: 1-2 years ### "All-in-one app!" February 14, 2022 5.0 It's a really great collaboration and communications software for companies. Unlike other apps, it already has almost everything you and your team would need (private & team chats and forums, video conferencing, email, survey creator, task lists, team calendar, etc.). So you'd save time (and money probably) jumping from one app to another for different needs. Pros It's an all-in-one app! You can communicate to your team directly through different mediums (chats, emails, and video conferencing). It has a team calendar, and it also allows you to create and send surveys to your team. We've been using the app for more than a year now, and I have to say it has improved its features and added new ones along the way. It's a great replacement for Skype or Zoom. Virtual backgrounds (on video calls) work better too. Cons You'd have to get used to using the app since it's fairly new, but after a while, it gets intuitive. Switched from [Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) The former apps don't have all the features we needed. Review Source BT Bhushan T. Marketing Communication Specialist Chemicals Used the software for: 6-12 months ### "Quicker, Collaborative, Easy UX/UI" November 7, 2022 5.0 Lark is one of the best team communication tools in the tech industry, it has many customized features. which other similar tools have not even thought. Pros This tool is on of the best for organizational communications if we compare others similar tools like skype Business, MS Teams, GoogleMeet, and Basecamp its.Non of these are in the race of Lark. its always one step ahead. Cons Not every company in same industry are using , so sometimes get limitation for external communications. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Lark Easy to use on every device mobile to desktop, has more customized chat and operations-related features. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) To make communication mre clear and engageable Review Source GS Gary S. Data Analyst Marketing and Advertising Used the software for: 6-12 months ### "Lark Review" June 23, 2022 5.0 Pros Aside from fairly large capacity video conferencing, the calendar and event notification was the feature I like the most. The user interface is simple without being boring. Cons The mobile version was hard for some employees. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Lark have more features/function like synced calendar, managing documents, and collaborating with team members. Review Source MZ Mia Z. Student Education Management Used the software for: 2+ years ### "The best powerful all-in-one platform for every one." January 17, 2025 5.0 Overall, Lark is a very super all-in-one platform with all useful features in one place which can significantly enrich our creativity and effitiency. Pros Lark meetings, docs, calendar are all perfect for my use cases. Cons Nothing, I love all the features on Lark. SUPER Helpful! Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) My organization's decision to do the switch. Review Source MJ Marc J. Marketing Manager Marketing and Advertising Used the software for: 1-2 years ### "All in one app for teamwork" August 22, 2025 4.0 I have used Lark to communicate with clients and customers. They could share files and it's very convenient and compatible with other platforms. It's good to have a all you can use platform with everything at once. Pros Lark is quite smooth and it combines chat, meetings and documents in one place, so it's easy to use different tools. The interface is modern and clean. A lot of features for free. I like the calendar integration and collaboration in documents that make it easy to work with a team. Cons Some features are hard to find and it takes time to get used to the layout. Video calls are good but not as good as other platforms. Review Source Mark Oliver R. Web developer Information Technology and Services Used the software for: Less than 6 months ### "Web Development " December 6, 2021 5.0 Pros I work in a startup company that has decided to have a work from home setup. Lark offers all we need. especially communciating with different teams/ departments. google calendar can be integrated, and if you have your phone with you and lark installed on it, life is like haven. conferences and meetins are a breeze, especially with screen sharing Cons chat box needs some improvement it needs to be always opened and might as well position it better :p Review Source rW rendy W. Project Manager Computer Software Used the software for: 6-12 months ### "Best remote work application ever!" February 10, 2021 5.0 Lark help me and my team to collaborate easier during work from home, and it's really easy to setup Pros Lark has all the features that we need in 1 app. The attendance app is really useful to manage the team. We can monitor staff attendance even from home. Also, the video conference is really good to have a meeting with teams Cons need to have a good internet bandwidth to have a stable video conference, but I don't think its a big deal since they have a lot of awesome features Review Source RB Romina B. Content designer Consumer Services Used the software for: 1-2 years ### "Effective communication app" April 2, 2025 5.0 It is a great and effective way to communicate in a company space. Pros It is a very complete application of communication for a company. Cons It could make unnecessary spam with a lots of chats. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Meetings and video conference multiple chats Review Source TT Thor T. Business owner Sporting Goods Used the software for: 2+ years ### "LarkSuite is what we need to run our small business. " September 29, 2022 4.0 It does the job for us, we will keep using it no plans to replace it. Pros We ended up with LarkSuite after having tried a number of alternatives. For a small business like us Lark keeps us running. We use Lark to keep documents up to date in the cloud. We had no issues deploying Lark and implement the suite across regions where we have personnel with access to data files. Cons Not much to complain about, a larger operation may have issues, but nothing negative on our side. Review Source lN lahoucine N. CSR Telecommunications Used the software for: 2+ years ### "reviewing lark software " June 2, 2023 4.0 i can say it is overall ok not bad Pros i can say that the best thing in lark is screen sharing and video conference Cons i like only when we have video conference or meeting or if i want to share my screen for my presentation or project looks better Reason for choosing Lark because it is company's product Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) because new product is good Review Source NM Nora M. Florista Retail Used the software for: Less than 6 months ### "Comparte documentos en segundos desde cualquier parte del mundo" June 10, 2022 5.0 Effective communication with colleagues from other countries, without time, space and speed limits. Pros Security the safe sharing of documents, messages in groups and individuals. It is super easy to use, friendly, excellent to integrate into day-to-day processes regardless of the line of business. Cons The tool is quite friendly in its use, it can be translated into Spanish if you do not have knowledge of the English language. It was not difficult to integrate them with my processes. Review Source FA Francisco A. Innovation Lead Internet Used the software for: 2+ years ### "The best for chat and working from home" May 11, 2023 5.0 Is the best one I used, besta than slack and teams Pros The chat is the best one I ever used. File sharing and mentioning is excellent for Team working Cons The limited add-ons or the Chinese support language Review Source KJP KRISTINE JOY P. Trainer Accounting Used the software for: 2+ years ### "THUMBS UP!" April 16, 2024 5.0 I use it everyday for team conference, updates , and even calendar management.You can also view documents using lark. Pros it is easy to use and very effective for team conversation and privacy. Cons none so far since it is very useful for me so far . no issues encounter. Review Source CAD Cássia Aparecida D. Gestora Facilities Services Used the software for: 6-12 months ### "Lark is an excellent business communication and collaboration app!" May 8, 2023 5.0 I joined one of the projects of the company where I work as a freelancer, and this project brought together professionals from different parts of the country and the app Lark enabled and facilitated our training and communication as it allows the holding of virtual meetings through high quality video conferencing with up to 100 participants. Multiple collaboration tools like real-time document editing, image annotations and shared whiteboards allow teams to work together on projects in real time. Since the beginning of my work there has never been a bug or system failure in the app, and that is why I recommend everyone to use the app. Pros Lark is an excellent business communication and collaboration application that offers a wide range of features to help teams work together more efficiently. What I like most about it is that in addition to enabling real-time communication, it allows users to create to-do lists, assign tasks to team members, and track task progress. Lark also allows users to share files of up to 2GB and documents with other people on the team. Cons I have nothing negative to say about the program as it has always perfectly met my needs and the needs of the entire team. Review Source GM Gautam M. CEO Marketing and Advertising Used the software for: 6-12 months ### "Easy to Use and Super Collaborative ! " August 25, 2020 4.0 Pros 1\. The file sharing is a seamless experience across the organization 2. The collaborative tools is great since you can add multiple team members in one document and assign tasks accordingly 3. The Lark video is again impressive as it allows you to give access to your team members laptop if needed and also share files within the call 4. It is compatible both on mobile and on laptop ( without downloading any additional software) Cons \- the internet bandwidth needs to be good while using this app ( it would have been great if the internet reliability is improved) Alternatives considered [Slack](https://www.capterra.com/p/135003/Slack/) Review Source Kevin H. Campaign Manager Marketing and Advertising Used the software for: 6-12 months ### "Great for current times" July 15, 2020 5.0 Pros Video calls were easy to use and you can have a lot of people in one call. I can use the calendar to launch calls and Lark adjusts the time-zones automatically which which makes it easier when dealing with global clients. The interface is simple which is just the way I like things. The main screen combines group chats, calendar assistant, and private messages so there is no need to do a lot of toggling or have a bunch of different tabs open. Internal vs. External teams is also a neat feature I haven't seen with other software. Cons As with any new software, it takes some time to get familiar to everything but after a while it becomes intuitive. Review Source Response from ByteDance July 24, 2020 Thanks for your feedback Kevin, Really glad to hear you are loving Larksuite. RM Rosalia M. Freelancer Online Media Used the software for: Less than 6 months ### "Far better than other softwares " July 6, 2021 5.0 My experience is great. You can share and communicate, tag people, use tools that help you to organize your job. When you share a meeting or a tutorial, there is even a function that automatically write the script of the video. It's simply great. Pros It is easy to share, communicate and manage tasks. And all these functions become critical when you are working in a team. You can organize teams in groups and choose to have different archives for each group. Cons There is nothing I would like to suggest for improvements. My experience it's absolutely positive. Nothing bad to say. Review Source PL Pablo L. ceo Retail Used the software for: I used a free trial ### "Can't even access and not clear" October 17, 2023 1.0 too bad, no customer support, they make you download a huge app, and then the sign in works really bad, there is no back button, if you try to sign in using google you just stay there trying to remember your password. Pros nothing, I signed up on the website using google sign up, then I had to download the app, then I tried to sign in using google and it asked me for the password, why would you use google sign in if you ask for a password. Cons you can't access the app, and you can-t contact support, only an AI bot. To "contact us" you have to go to the app, but you can't access the app. Review Source HL Heberth L. Web developer Internet Used the software for: Less than 6 months ### "A good platform for teamwork" February 28, 2022 4.0 In general, I have had a good experience using Lark, it helped me a lot in a project that I had to carry out as a team and thanks to the functions it has, which are simple but useful, it was always possible to maintain good communication with all the members of the team. In short, I would recommend it to anyone who is going to carry out a project remotely as a team, Lark is the right tool for better managing the tasks to be carried out by the work group. Pros Definitely, what I liked most about Lark were the different functions it offers for working in a team. This greatly facilitates the coordination and communication of team members and directly impacts team performance. Cons The only thing that I can disagree with is regarding the user interface, it is not completely polished so that it is easy to understand for a user who opens the platform for the first time. Review Source VR Verified Reviewer Talent Acquisition Consultant Pharmaceuticals Used the software for: Less than 6 months ### "Lark Review" September 24, 2021 5.0 Pros Easy to use and goes beyond just being a team communication tool where there are options to set up sheets/documents to share with other team members and collaborate. Cons Nil. Overall is good. Have not experienced any technical difficulties or issues. Review Source YL Young L. VP of Operations Media Production Used the software for: Less than 6 months ### "Changed the way we work" November 18, 2019 5.0 Lark gave my team more time to operate and made communication and collaboration that much easier for us. I tell all my startup friends about Lark because one app where we can do everything for communicating and collaborating with our team has been the difference in our successful push to close 2019. Pros Lark is a very easy platform to use both on mobile and desktop. That was the biggest issue where my team would use Excel sheets and I can't edit it that well on my Iphone. It was frustrating that I would have to wait till I was home to get back on my laptop and edit from there. You can do everything on Lark - video chat, IM, docs, sheets, calendar invites, and I heard email is coming on the way. It's made my day so much easier and my team's day as well. Such a simple idea of having everything on one app, but such a powerful platform. Excited for the upcoming features and seeing Lark grow! Cons Because it was still new (came out March 2019), I couldn't find much about Lark. But once I demo'd with their team and saw the platform and tried it out, I knew this was IT for my team, especially because we are all remote and in different states. Review Source Response from ByteDance July 23, 2020 Wow thanks Young, glad Lark to support your company. Similar Products Featured ## Related categories [Collaboration](https://www.capterra.com/collaboration-software/)[Productivity](https://www.capterra.com/productivity-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)