--- title: "Host Tools Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Host Tools the right Vacation Rental solution for you? Explore 182 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/183382/Superhost-Tools/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Host Tools 4.8 (182) [View alternatives](https://www.capterra.com/p/183382/Superhost-Tools/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Host Tools Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews FR Fred R jack of all tradesInvestment Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It allows us to create automated messages for guests at various steps in the process as well and give us a unified view of calendars and pricing. “ December 21, 2020 JB Jen B CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours.“ October 29, 2023 JS Jed S Web developerComputer Software, Self-employedUsed the software for: 6-12 months. “With the new August Lock integration, my guests no longer need to dig through their inbox to find their lock code, since Host Tools puts it right in their Airbnb message thread.“ December 18, 2020 JB Jen B CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours.“ October 29, 2023 AS Amanda S OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “After trying several different programs to help automate our small boutique hotel operations, we knew after a short time with Host Tools that this was the program for us.“ December 14, 2020 Mikke H CEOHospitality, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I also do not like it that Host Tools only supports Airbnb, VRBO and Booking integration (No Google vacation rentals or others).“ November 25, 2023 JG Jordan G ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Host Tools helped us easily mange multiple listings and automate check in and check out.“ December 14, 2020 Mikke H CEOHospitality, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “This software is not suitable for a professional host, or a professional business who needs realiability, or who hosts multiple units.“ November 25, 2023 ## Showing most helpful reviews Showing 1-25 of 182 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alex F. Owner Hospitality Used the software for: 1-2 years ### "Excellent Tool for STR Hosts" August 17, 2026 5.0 I’ve really enjoyed the tool overall- I’d definitely recommend it to other STR hosts. It has everything you need at an excellent value. Pros Host Tools is the perfect tool for short term rental hosts. It has all the functionality I need, including advanced logic for messaging rules. It helps create an excellent guest experience. It connects to all the major platforms and has a great mobile app. I researched others, but I don’t plan on switching anytime soon to the other STR hosting tools. The development team is also very responsive. They’ve taken a couple of my ideas and made quick changes from my suggestions. Excellent support! Cons Sometimes the settings or configuration tools are a little less intuitive than I’d hope. However, the help articles walk through how to get to everything very easily. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Host Tools Cost was significantly lower with all the functionality I needed - and even more. Review Source Cam T. Owner Hospitality Used the software for: 1-2 years ### "Excellent service and the best value" August 18, 2026 5.0 I used the service to manage a short-term rental property -- and this product perfectly fit a business my size. Some of the competitors are only interested in serving multi-property clients, and they could care less about individual owners. Host Tools hasn't forgotten this crew, and I am very loyal to them as a result. Pros This is a high-value product managed by a team that understands the industry, relevant technical partners, and business trends that property owners have top-of-mind. It provided the best option to manage a property across multiple sales platforms at once. Plus, support was always attentive and personable. Cons This one is hard -- I liked it enough that I asked if I could get a job with the company, and they weren't hiring at the time. :) Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Host Tools They were so expensive and/or required multiple properties to qualify. They targeted the bigger dogs, whereas most of us are individuals trying to provide a great experience versus grow an empire. Review Source JB Jen B. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "USELESS and UNPROFESSIONAL " October 29, 2023 1.0 This is the worst channel manager I have ever worked with. Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours. This is a cheap channel manager, but it’s full of bugs and entirely useless. The customer service is ridiculous, they don’t respond to anything, nor do they even offer phone support. Entirely unprofessional. Pros This is the worst channel manager I have ever worked with. Cheap but not even worth that . Cons This is the worst channel manager I have ever worked with. Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours. This is a cheap channel manager, but it’s full of bugs and entirely useless. The customer service is ridiculous, they don’t respond to anything, nor do they even offer phone support. Entirely unprofessional. Review Source Response from Host Tools August 20, 2026 Tom here, founder of Host Tools. This review is from October 2023, and I won't argue with any of it. Losing your Booking.com price entries and retyping ten properties by hand was a miscommunication on our part.  When calendar syncing is enabled, we sync your prices with the values set on Host Tools.  We are much clearer about that now, and nothing changes on your listing without your permission. What's changed since: Airbnb made us a Preferred Partner in June 2026. That's their designation, not ours; it's awarded based on technical and performance standards for the integration itself. You can verify it at airbnb.com/software-partners. I'd rather point you to their assessment than to my own. We also handle migrations ourselves now, free. We rebuild the listings, message rules, and pricing on our side, so nobody loses an evening re-entering properties by hand. If you're still hosting, I'd like the chance to make it right. You can reach me directly at t@hosttools.com Terry K. Owner Consumer Services Used the software for: 2+ years ### "Host tools " August 17, 2026 5.0 My experience has been good. Support has always worked quickly to address any issues that have com up in the 4 years as a subscriber. Pros Host tools provided the necessary tools I need to manage my short term rental business. It makes managing my calendar easy and it allows my co host to be connected to all the communications from multiple sites. The value it provides is worth the monthly fee. Cons The font size on the mobile app is to small for my liking. I would prefer larger font. The connection with VRBO is always a little delayed. Airbnb and Houfy seem to transmit instantly. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing Host Tools Value based on the number of units . It offered all the basic thing that needed to manage my rental. Review Source LR Lizzie R. Owner Hospitality Used the software for: 1-2 years ### "Excellent tool with an excellent price" August 17, 2026 5.0 Very pleased with the application and the service received. They respond quickly, have a good price for a small operation and helps you synchronize calendars for all services we are using. Pros It is easy to use, the messaging feature is awesome, gives us the option to divide the same property into two 2 bedroom apartments or a one 4 bedroom apartment flawlessly (which other apps can't), the calendar management is easy to use and the company gives personalized service and respond quickly. Cons So far we don't have any cons The company keeps innovating and have met our needs as the app has evolved. Alternatives considered [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Host Tools Had a previous excellent experience and tried Lodgify for direct bookings because Host Tools did not have the option at the time. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Terrible service. Could not get a hold on their customer service. The option to have one property divided into multiple or just one didn't work and duplicated our bookings, causing lots of problems for us. Review Source Jarrod G. Manager Facilities Services Used the software for: 1-2 years ### "An excellent system with plenty of bells and whistles" August 18, 2026 5.0 I've been a user for over 3 years. We managed our AirBnB remotely from 12000 miles away - a task that we simply could not have done without Host Tools Pros How easy it is to manage EVERYTHING for my property in one place. From door Locks, automatic messaging, through to auto reviews and integration of AI. Cons There's nothing that I don't like about Host Tools. They have thought of everything and are always responsive when something goes wrong. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Host Tools Price, functionality and innovation were all reasons. Review Source John S. Owner Real Estate Used the software for: 2+ years ### "Full featured PMS and a great value." August 19, 2026 5.0 Small company, but always improving and adding features, which is important. Based in the US, which is uncommon these days. Pros Fantastic PMS. Good value, great support and easy to use features. Many features, like Al and smart lock integration that I have not taken advantage of yet. Cons No immediate phone support, but the founders answer all support requests, and you can schedule a video call. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Host Tools It started out as a free beta service, then became paid per property. Review Source Tracy O. Owner Real Estate Used the software for: 2+ years ### "I am a true believer in Host Tools!" August 22, 2026 5.0 I love the “off the charts” support I continue to receive from Host Tools. They are always working on ways to remain on the cutting edge which benefits all of us. They also have informative professional development emails which I have learned so much from: what’s not to love?! It’s truly a win, win model from every single angle. Pros Host Tools has quite literally changed my life! I am the owner of a property management company in Maui, Hawaii that specializes in vacation rentals. I discovered Host Tools over 6 years ago. Host Tools will work closely with you to analyze your current setup with another channel manager, set up everything for you (listings, calendars, message rules, locks, etc) and then get on an in-person call to go over everything so you can go “live” together. This means the transition is super smooth, and there is almost no down time when switching from one piece of software to Host Tools. Unbelievable product! Unparalleled customer support! A+++++ team approach! More action and less headaches! I highly recommend their affordable services to everyone! I am a much better host because of Host Tools. Cons There literally isn’t a single thing that I don’t like about Host Tools. They have proven year after year that they truly care about helping hosts succeed. Review Source Michał S. Owner Hospitality Used the software for: 2+ years ### "Runs my listings in the background, with support that actually owns problems" August 17, 2026 5.0 I manage two short-term rentals in Warsaw and Host Tools quietly runs the parts I don't want to think about — guest messaging, calendar sync and smart lock codes across both listings. The best compliment I can give it is that I rarely need to open it: it does its job in the background and my guests get what they need on time, without me. On the few occasions I did reach out, support was genuinely excellent. It has paid for itself many times over in hours I didn't spend on my phone. Pros Message automation is the core value and it just works — check-in details, house rules and follow-ups go out on schedule without me touching anything, across both listings. Setup was quick and the calendar/rate sync has been dependable. Support is the standout. When a guest code failed on arrival day, I got a real person (not just the AI bot) the same day, who checked the logs, told me plainly that my setup was fine instead of sending me to relink everything, and opened a ticket with the lock provider on my behalf. That's rare. Cons Very little to complain about. If I could ask for one thing, it would be a bit more visibility into the smart lock layer — a simple live view of what's been sent to the lock and when, so I can see everything is in order at a glance before a guest arrives. It's a nice-to-have on top of something that already works, not a problem. Review Source Chuck G. Property Manager Hospitality Used the software for: 2+ years ### "Host Labs is a key tool for you self-managing hosts!" August 17, 2026 5.0 Great tool and very helpful as I self manage my properties. Responsive support team if I ever ha e questions of trouble. Pros Very easy to use and well worth the cost. Use it to help me manage my rental properties for communication and direct booking. Support is extremely responsive as well, adding new features that are super helpful in my goal to automate as much as possible. Cons My only wish is Host tools could integrate with beyond pricing. But considering a switch to pricelabs just to make connections a bit more seamless. Would also love more flexibility with direct booking. Review Source AS Amanda S. Owner Hospitality Used the software for: Less than 6 months ### "Excellent functionality; great value!" December 14, 2020 5.0 Pros After trying several different programs to help automate our small boutique hotel operations, we knew after a short time with Host Tools that this was the program for us. It was clearly created by a fellow property owner and addresses our biggest concerns without unnecessary fluff. The price is fair, and we feel fortunate to have found it. Cons The pricing tools are a little intimidating, and there is a bit of a learning curve all around. Not quite as intuitive as one might hope, but once you get started and learn the lingo, it’s pretty user-friendly. Switched from [Hosty](https://www.capterra.com/p/202615/Hosty/) Price and functionality. Did not like having to edit our properties through Hosty, which lacked some of the features we could have otherwise used through Airbnb. Review Source TH Tanya H. owowner Hospitality Used the software for: Less than 6 months ### "Host Tools ⭐⭐⭐⭐⭐" December 17, 2020 5.0 Host tools makes everything continue to run perfectly, especially when I happen to not be available. Whenever I have a question it is answered immediately! You can not beat the price point for this product. Pros Automated messaging is the feature I can't live without. Works perfectly and makes everything run smooth. Cons Not very mobile friendly. I run about 95% off my phone. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Host Tools Free trial period. I have never used a tool like this so the free trial period allowed me to make sure it worked for me. Also, the price is so affordable. Review Source MG MONICA-HISANO G. Owner, Host Leisure, Travel & Tourism Used the software for: 1-2 years ### "Never miss another booking opportunity!" December 10, 2020 5.0 Quick email replies. Immediate action is crucial when responding to vacation rental inquiries. 'Host Tools' gives me the security of knowing that by business is being taken care of 24/7 and is the most efficient and affordable product in the vacation rental hosting market. If I get a booking request after hours or while sleeping, not a problem. 'Host Tools' is working over-time! If I cannot interrupt my day to respond immediately to inquiries, 'Host Tools' has got it covered! If my internet is down or no service available. 'Host Tools' gets the job done! If I forget to respond! I can rest assure that 'Host Tools' never forgets! Pros 'Host Tools' is so easy to set-up and a must-have if much of your clientele is based on getting them a quick response. Knowing that all of my vacation rental inquiries will receive an email that is specific to their needs gives me peace-of-mind! The software gives examples of pre-written replies or allows me to personalize each response in my own words to suit the specific needs of my vacation rental property. Emails are automatically sent to my potential guests and includes accurate information that is pertinent to their inquiries (rate quote, rental agreement, house rules, direct bookings, check-in information, review requests, security information...). I can edit as I see fit and dictate responses to fit my personality. I am convinced that the quick and personalized responses that are made available by using 'Host Tools' has provided an incredible service to my business and my clients feel that their needs have been met. 'Host Tools' has given me confidence (and competence) as a vacation rental host that my vacationing guests will get fast and accurate responses to meet their needs. Cons I have yet to find any problems and have nothing but praise for 'Host Tools'! Review Source MK Martha K. retired Education Management Used the software for: 2+ years ### "Messaging" March 2, 2019 5.0 It just makes communication easier and more professional. Pros I'm a 68 year-old woman and not very computer skilled, but I've found Superhost easy to use. What I use most is the messaging. It is customizable. I've chosen to write my own messages when I first receive a reservation, but if it is a last-minute reservation I have Superhost set to send a welcome message. I've also set Superhost to send a message the morning after the guests' first night to ask if they have everything they need, and then the night before departure to remind them how to check out. This saves a lot of time and scheduling on my part, and most guests seem to feel that I am being attentive. Cons I haven't had any problems with it. I haven't used the pricing software yet. Review Source PF Paul F. Managing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Amazing time saving tool !" March 1, 2019 5.0 We have 120 properties on airbnb since it started and we have bbeen Superhost's for the last year since using Superhost tools, I really believe without this amazing app we would not be a Superhost, it answers all your message within a minute , so speeds up response time, sends out feedback positive prompts so ensures your feedback is great, just get it Basta ! Pros Saves hours of messaging, quick response time ( handy when we get messages at 3am) ensures all import messages are sent ( directions, check in, check out) automates the time consuming reviews . Cons There was a couple of minor improvements I thought would be useful when I first started using it, I send a message to them, expecting no reply or the usual thank you note, support team came back to me more or less by return agreed with me and 2 days later had made the improvement, great service. Thinking about it, I guess the only improvement would be to have several feedback comments loaded that are selected at random. Review Source JB Justin B. Host Hospitality Used the software for: 2+ years ### "I depend on the automated emails" December 14, 2020 5.0 I enjoy the software. It helps me tremendously. One of the most important things with messaging is accessing scheduled messages into make changes to those as necessary before they go out. Making that more easy to access would be helpful. Pros Good automated email set. Other pricing tools that I haven’t yet made use of. Quick response from customer support. Cons Difficult to use on mobile device web browser after the recent update. I haven’t used it on a computer recently. Wasn’t able to get pricing tools working in my own. Review Source MW Mark W. owner Real Estate Used the software for: 1-2 years ### "Great software for interfacing with Airbnb 7 Vrbo " December 17, 2020 5.0 In the beginning it solved my cross booking/double booking issues. It set up and auto generated all my messaging on Airbnb, but lacks the capability to do that with other platforms such as VRBO and Trip Advisor. It's been a great tool. But now I have out grown this platforms abilities. Pros I like the ability to set up my pricing and auto generate messaging. Also cross site calendar keeping. Cons For the price point, you get what you pay for. It's great software for small operators such as myself. But it's not an AI manager. So it lacks some of the abilities that other platforms such as OwnerRez. Reason for choosing Host Tools It was the first product I found that took care of my immediate needs Review Source AL Amy L. Accounting Retail Used the software for: 2+ years ### "Can Make It Your Own" December 16, 2022 4.0 Pros You can make it your own and write your own algorithms. Cons Manuals are outdated. It is hard to find someone who is highly educated on this software. Review Source SL Silvia L. owner Hospitality Used the software for: 2+ years ### "Airbnb made easy" March 13, 2019 5.0 If you want to save hours each week answering emails from Airbnb, this is the program. Pros This tool allowed us to enjoy our lives and get away from the computer keyboard. Cons There was a small learning curve we had to learn. Review Source CN Caley N. Photographer Photography Used the software for: Less than 6 months ### "Wish I'd Found It Sooner" May 21, 2019 5.0 I wish I'd found Superhost Tools sooner! This has made the Airbnb experience with our guests so much better! The pre-written templates are a great starting point to making sure your guests have all the information they need for their stay. Our guests have gushed about how great our communication is — and we know we were lacking in that area previously. Since we both own our own business, and Airbnb is something we do on the side, it'd been super helpful for us now that our guests think that we're initiating conversation​ with them to check in on their stay. I wish we'd had it the past two years! Pros Superhost Tools is easy to set up and has pre-written templates that you can customize to fit your Airbnb. It's made communication with our guests so much more reliable, and our guests have been gushing with how great of attention we pay to them. Cons I had some pricing glitches that caused some issues at first, and customer service didn't write me back after the initial email. Review Source KE Kristi E. Host Hospitality Used the software for: I used a free trial ### "Needs Development" June 25, 2019 3.0 It's been somewhat frustrating with a higher learning curve. A tutorial/video would do wonders. I've enjoyed it when it works well. However, I would like to edit my messages and am unable to find the place to edit them. Getting help has been below average. Pros The automated messages free my time for other activities. Cons There are bugs. I am unable to edit my messages at this time. Review Source Response from Host Tools August 20, 2026 Tom here, founder. This is from 2019 and the most useful line in it is that you couldn't find where to edit your messages. That isn't you missing something. That's us hiding it. A feature nobody can find may as well not exist. You also asked for a tutorial. Fair, and we didn't have one. There's a help centre now, and onboarding is free and done with an actual person rather than pointing you at documentation. Getting help being below average is the other half of the same problem and I won't argue with it. If you ever want another look, email me at t@hosttools.com and I'll walk you through the setup myself. Tom, Founder, Host Tools JG Jorge G. Owner Hospitality Used the software for: Less than 6 months ### "Hosttools " December 21, 2020 3.0 Very pleasant. Pros Reliable software to send messages automatically through Airbnb. Cons No app. If I wanted to vary from the timed messages it was a hassle. Now Airbnb offers it automatically. Review Source Response from Host Tools August 20, 2026 Tom here, founder. Thank you for this, and for the kind words. Two things have changed since 2020. We have the highest-rated app by any PMS on iOS and Android now, so the no-app problem is gone. And the message rules do a lot more than timed sends, with conditions for length of stay, booking window, listing and more, so varying from a schedule shouldn't be a hassle anymore. On Airbnb's own scheduled messages: they're good, and if you only host on Airbnb they may well be enough. Ours run Airbnb, Vrbo and Booking.com from one set of rules, which is the reason most people use us. If the star rating here doesn't match what you wrote, you're welcome to update it. No pressure either way. And t@hosttools.com reaches me directly if you ever want another look. Tom, Founder, Host Tools KB Kenzie B. Property Manager Real Estate Used the software for: I used a free trial ### "Life Saver" March 8, 2019 5.0 Pros This tool is honestly a life saver. I went from managing an airbnb all day every day, to barely having to do anything now except just over seeing and making sure everything is running smoothly. Cons I LOVE the fact that you can have it text the cleaning people to have them schedule the cleanings and it reminds them the morning of, however that feature stopped working for awhile and hasn't been texting my cleaning lady. Thankfully i reached out to her to make sure she was good for all the cleanings this month, and her response was "what cleanings?". It would have been a nightmare had I not reached out to her!!! So as much as I'd like to fully rely on this tool, I still have to over see everything and stay on top of everything so nothing gets missed. Review Source HA Henri A. Owner Retail Used the software for: 6-12 months ### "Can't be beat on value for money" December 14, 2020 5.0 My overall experience has been great. Pros Host Tools is great for setting up pricing with AirBnB. Takes a little time (less than an hour for me) to understand what is happening and how you need to arrange things but once set up correctly, it's great. Customer support is also great. Cons Nothing I can think of. Yes, others have more features but for most AirBnB hosts, Host Tools is more than enough. Review Source MS Michael S. Owner Hospitality Used the software for: Less than 6 months ### "Okay product. Perfect for amatuers" March 1, 2019 3.0 Ease user interface and pretty straightforward to setup and use quickly (unlike nearly all of its competitors out there) but the glitches with messages being sent to guests who had long been confirmed forced us to move on. Pros It did what we were looking for - automate guest messaging Cons It sent out dozens of new booking messages to guests who we’d already confirmed, some from many moths back which forced us to move on as it became untrustworthy to us. Review Source Response from Host Tools August 20, 2026 Tom here, founder. This is from 2019 and it's a fair account of a genuinely bad bug. Sending booking messages to guests who'd been confirmed months earlier didn't just look broken to you, it made you look unreliable in front of your own guests. That's the part I'd most want back. Seven years on: our standard is 48 hours on normal bugs and immediate on anything critical. And in June 2026 Airbnb made us a Preferred Partner, a designation awarded on technical and performance standards for the integration itself. You can verify it at airbnb.com/software-partners. Their assessment, not mine. Thank you for the note on setup being straightforward. That's stayed true and it's still the first thing most people tell us. If you ever look again, we handle the migration for you free now. Either way, t@hosttools.com reaches me directly. Tom, Founder, Host Tools Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.