# Host Tools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Host Tools the right Vacation Rental solution for you? Explore 157 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183382/Superhost-Tools/reviews --- Host Tools 4.7 (157) [View alternatives](https://www.capterra.com/p/183382/Superhost-Tools/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Host Tools Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews FR Fred R jack of all tradesInvestment Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It allows us to create automated messages for guests at various steps in the process as well and give us a unified view of calendars and pricing. “ December 21, 2020 JB Jen B CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours.“ October 29, 2023 JS Jed S Web developerComputer Software, Self-employedUsed the software for: 6-12 months. “With the new August Lock integration, my guests no longer need to dig through their inbox to find their lock code, since Host Tools puts it right in their Airbnb message thread.“ December 18, 2020 JB Jen B CEOLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours.“ October 29, 2023 AS Amanda S OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “After trying several different programs to help automate our small boutique hotel operations, we knew after a short time with Host Tools that this was the program for us.“ December 14, 2020 Mikke H CEOHospitality, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I also do not like it that Host Tools only supports Airbnb, VRBO and Booking integration (No Google vacation rentals or others).“ November 25, 2023 JG Jordan G ManagerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “Host Tools helped us easily mange multiple listings and automate check in and check out.“ December 14, 2020 Mikke H CEOHospitality, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “This software is not suitable for a professional host, or a professional business who needs realiability, or who hosts multiple units.“ November 25, 2023 ## Showing most helpful reviews Showing 1-25 of 157 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kevin L. Owner Hospitality Used the software for: 6-12 months ### "I love Host Tools!" December 8, 2020 5.0 My overall experience has been fantastic and I really appreciate how much time/effort it has saved me! Pros I have multiple properties listed with both Airbnb and VRBO, Host Tools makes it very easy to sync calendars and view messages all in one site. The automation of messages was icing on the cake for me. \[SENSITIVE CONTENT HIDDEN\] is super responsive to any support issues/needs as well. There are always new features coming available and I look forward to taking advantage of things like lock automation. Cons Sometimes there is a little bit of a lag between the Host Tools calendar synching with the Airbnb/VRBO feeds. Review Source GD Ged D. Property manager Management Consulting Used the software for: 1-2 years ### "Great tool for AirBnb Hosts " December 14, 2020 5.0 We think has tools is a wonderful product and are very pleased with its level of functionality in relation to the budget friendly price. Pros This product has made our AirBnb hosting so much easier. We create custom messages which send at different intervals, we set up reminders for ourselves to get certain things done (such as set up door codes) based up check -in dates, we have the system send text message reminders to our cleaners on the day of check-out, and the automated reviews are fantastic. Host Tools has reduced the amount of time I spend managing these details by at least 80% and has actually made us far more organized than we would've bern otherwise Cons I wish it would remote set our Yale with Nest locks and I wish I could just share my calendars with my cleaners without having to have them texted every time there's a change Alternatives considered [Smoobu](https://www.capterra.com/p/160106/Smoobu/)[Guesty](https://www.capterra.com/p/159377/Guesty/)[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Host Tools Price, reliability, functionality, ease of use, customization, customer service Switched from [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) We were getting double bookings on our split level unit as it was not updating the calendar correctly. Review Source JB Jen B. CEO Leisure, Travel & Tourism Used the software for: 6-12 months ### "USELESS and UNPROFESSIONAL " October 29, 2023 1.0 This is the worst channel manager I have ever worked with. Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours. This is a cheap channel manager, but it’s full of bugs and entirely useless. The customer service is ridiculous, they don’t respond to anything, nor do they even offer phone support. Entirely unprofessional. Pros This is the worst channel manager I have ever worked with. Cheap but not even worth that . Cons This is the worst channel manager I have ever worked with. Not only does it lose the connection to the properties all the time and I have to reconnect my properties at least five times a month. But also, I just recently added to Booking.com to my Hosttools, and then it deleted all my entries on Booking.com, forcing me to re-enter all the information on my 10 properties, again, which took me over five hours. This is a cheap channel manager, but it’s full of bugs and entirely useless. The customer service is ridiculous, they don’t respond to anything, nor do they even offer phone support. Entirely unprofessional. Review Source AB Amy B. Owner Real Estate Used the software for: Less than 6 months ### "Great TIme Saving Tool" December 17, 2020 4.0 Overall experience is great. I would highly recommend; the pros far outweigh the cons and this automates messages and saves me so many hours of work each week. I love this tool. I also love that it doesn't try to do too much; it does what it does and it does it well. Pros This tool automates so much of my correspondence with AirBnB guests. I was spending too much time re-writing the same message, making sure I didn't miss a deadline, and checking the calendar. As my rentals grew, I knew I need a tool to automate this. I wanted something simple and affordable. I didn't want to pay for a solution that offered more functionality that what I would use. Host Tools fit the bill perfectly. Cons There are a few bugs here and there; I had a guest receive 9 'thanks for staying with us' messages once, until I noticed it and disabled the message completely. Sometime those messages will still send twice and I don't know why. Alternatives considered [Guesty](https://www.capterra.com/p/159377/Guesty/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Host Tools I had a friend recommend host tools who was doing the same thing I was doing. I saw the price and knew it worked for him so that's all I needed to know. It had what I needed - nothing more nothing less. Review Source AS Amanda S. Owner Hospitality Used the software for: Less than 6 months ### "Excellent functionality; great value!" December 14, 2020 5.0 Pros After trying several different programs to help automate our small boutique hotel operations, we knew after a short time with Host Tools that this was the program for us. It was clearly created by a fellow property owner and addresses our biggest concerns without unnecessary fluff. The price is fair, and we feel fortunate to have found it. Cons The pricing tools are a little intimidating, and there is a bit of a learning curve all around. Not quite as intuitive as one might hope, but once you get started and learn the lingo, it’s pretty user-friendly. Switched from [Hosty](https://www.capterra.com/p/202615/Hosty/) Price and functionality. Did not like having to edit our properties through Hosty, which lacked some of the features we could have otherwise used through Airbnb. Review Source VR Verified Reviewer CEO Hospitality Used the software for: 1-2 years ### "An affordable but unreliable software" November 25, 2023 2.0 Very bad experience. The connection to the OTAs can go down at any moment, and it may take the customer support team (just 2 people) days or weeks to fix it. This is good for a hobbyist host, who is hosting 1-2 properties at most. This software is not suitable for a professional host, or a professional business who needs realiability, or who hosts multiple units. Pros The price used to be competitive before the 2023 price hike. I also like the website link where your housekeeper can check all the future cleanings in one big list. However, this list doesn't have any optionality to add text or notes onto the reservations. Cons The unreliability. The connection can go down at any moment without any prior notice. If the connection doesn't go down fully, there may be other issues with it. Most of the issues are with reservation information from the OTAs not coming through to Host Tools as they should. I also do not like it that Host Tools only supports Airbnb, VRBO and Booking integration (No Google vacation rentals or others). Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Because of the cleaner/cleaning/housekeeping features. Review Source TH Tanya H. owowner Hospitality Used the software for: Less than 6 months ### "Host Tools ⭐⭐⭐⭐⭐" December 17, 2020 5.0 Host tools makes everything continue to run perfectly, especially when I happen to not be available. Whenever I have a question it is answered immediately! You can not beat the price point for this product. Pros Automated messaging is the feature I can't live without. Works perfectly and makes everything run smooth. Cons Not very mobile friendly. I run about 95% off my phone. Alternatives considered [Guesty Lite](https://www.capterra.com/p/169863/Your-Porter-App/) Reason for choosing Host Tools Free trial period. I have never used a tool like this so the free trial period allowed me to make sure it worked for me. Also, the price is so affordable. Review Source EF Eric F. Property Manager Real Estate Used the software for: Less than 6 months ### "Luxury Loft Living" December 14, 2020 4.0 Overall it's been a good experience. Pros Super duper easy to navigate. It's the easiest user interface I have ever dealt with for our AirBNB stays. Cons It doesn't give us full control of our AirBNB account. It would be nice if HostTools allowed us to confirm/deny reservations and if the calendar integrated with AirBNB. Reason for choosing Host Tools N/A Switched from [Guesty](https://www.capterra.com/p/159377/Guesty/) It was a decision that came from my superiors. Review Source LB Lizette B. Co-Owner Hospitality Used the software for: I used a free trial ### "A good automation tool..." June 23, 2019 4.0 Easy, fine, relieves the stress of missing a welcome reply while we are travelling out of range. Pros ...Well worth the investment, and peace of mind for auto-replies. Cons Sometimes the automated template emails did not go out in the best order. Would like to fine-tune that order. Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/) Reason for choosing Host Tools AirGMS seemed more heavy-handed than what we needed. Review Source Justin G. Director, Optimum Feedback Real Estate Used the software for: Less than 6 months ### "Great tool with good support" March 13, 2019 4.0 Pros This total automates a lot of the tasks I would have had to had done manually. Cons There are a few minor quirks, but they seem to get resolved pretty quickly. It would be nice to have a feature to send sms notifications to third parties, like cleaners, when new bookings are made. Review Source hS hasan S. IT Analyst Information Technology and Services Used the software for: 6-12 months ### "Hands Down THE BEST TOOL for ALL Airbnb Hosts" December 14, 2020 5.0 Pros I love this app - host tools as it was my primary app that allowed me to automate my whole business. It would increase/decrease the price as I needed and/or set it up like so. I have 0 complaints about the app itself. Once you learn how to set up pricing and its not too hard you just sit back and watch your airbnb fill up. The way my system was set up - I was never home to greet the guests unless I really needed to or they wanted to see me. I found that most of the time the guests don't want to see the host anyway and so this application was a life-saver. Combined with Instant-Book - it worked out perfectly and allowed me to bypass the Airbnb Algorithm that gives you less money for a booking if you use their "recommended" settings. I wholeheartedly recommend this tool for anyone hosting with Airbnb - especially if you have multiple listings. 12/10 from me. Cons nothing - it worked as I needed it.. I mean if price can be cheaper - why not? but I think its fairly priced. Review Source AO Alan O. Database Administrator Financial Services Used the software for: 6-12 months ### "Host Tols Review from Private VAcation Rental Owner " December 28, 2020 4.0 Amount of time spent manually responding to potential or actual guest enquiries, automates a lot of the capabilities that I would previously have had to do manually, or might have forgotten to do manually therefore benefits are time savings and elimination of manual errors Pros Better automation features than that provided by AirBnB. Scheduled messaging, automated email capability, flexible pricing options - all superior than that provided by AirBnB at the time of sign up Cost per month is a no-brainer given the amount of time it saves you in automating capabilities. Cons Mostly difficulty in getting certain things to work - automated emails sent by Host Tools getting blocked as spam by ISPs is an ongoing unresovled problem. Also probably a lack of good quality doucmentation. The flexibility around the pricing options is excellent, but it is not the most intuitive set-up, and therefore a detailed 'user guide' would be of great benefit. Review Source KC Kyle C. Chief Hoster :-) Hospitality Used the software for: 6-12 months ### "Fantastic software that has streamlined my hosting experience" December 8, 2020 5.0 It's just been fantastic, reasonably priced software that has transformed the amount of time I spend managing my Airbnb. Pros Host Tools is easily the best $5 I spend every month. I've only used a fraction of the capabilities, simply using to respond to automatically respond to initial bookings and send check out instructions to my guests, but it works like a charm and has reduced the amount of time I spend communicating with guests. I'm looking forward to connecting Host Tools to my Yale locks and further automating the process of checking in and out, and knowing when cleaners have come and gone all with custom codes. I also greatly enjoy the newsletters from HostTools with practical tips for improving my hosting business. Cons The initial usability of creating custom messages was low, but through constant iterations, this seems to have greatly improved. Review Source MW Mark W. owner Real Estate Used the software for: 1-2 years ### "Great software for interfacing with Airbnb 7 Vrbo " December 17, 2020 5.0 In the beginning it solved my cross booking/double booking issues. It set up and auto generated all my messaging on Airbnb, but lacks the capability to do that with other platforms such as VRBO and Trip Advisor. It's been a great tool. But now I have out grown this platforms abilities. Pros I like the ability to set up my pricing and auto generate messaging. Also cross site calendar keeping. Cons For the price point, you get what you pay for. It's great software for small operators such as myself. But it's not an AI manager. So it lacks some of the abilities that other platforms such as OwnerRez. Reason for choosing Host Tools It was the first product I found that took care of my immediate needs Review Source AW Adam W. CFO Hospitality Used the software for: 1-2 years ### "This tool will make you a Superhost based on your excellent communication. " August 5, 2019 5.0 Pros Super easy to use and very customizable. It automates 90% of your communication and makes the guest feel like you have great communication. It also helps you get great reviews. Being a Superhost is easy now! The developer is very responsive to input. Cons Nothing - maybe if you have 100+ properties it might seem expensive, but the value would still be there. There might be less value if you only rent 2-3 times a year. Review Source KM Kayla M. Airbnb Host Hospitality Used the software for: 6-12 months ### "Great message automation" March 1, 2019 5.0 It's cut down on my work responding to messages and and helps me check-inwith guests during their stay automatically. It was hard to keep up with that. Pros The message automation is the best. It shows you a time line of the messages that will be sent and allows you to edit a message before it's sent. It will send the automated message at the prescribed time. Cons I wasn't sure how to use the automatic feedback tool. It didn't seem possible to leave less than 5 stars. I sometimes have to write a negative review and would love to have that automatically posted on the last day. Review Source WC Won C. CEO Accounting Used the software for: 1-2 years ### "Easy to use!! Very helpful!!" December 14, 2020 5.0 Pros Before I use Host Tools, I had to do all manually. After I use, oooh. it's so much easier, my life become so fresh. Integration is so fast! and It gives me what I need. I strongly recommend to use !! No regret!! Cons I am 100% satisfy with it. Maybe some customer feels that it's too like AI, but I think it's okay for now. Review Source LG Luiz G. Airbnb Properties Manager Hospitality Used the software for: 6-12 months ### "Easy and convenient to use" March 7, 2019 5.0 Pros As I have some properties to manage on Airbnb, message automation was crucial to provide me a way to do a better job in hosting, whether sending messages for the guest, to the cleaning staff or for myself. One of my favorites messages is to remember guest to do a review, that is only sent if the guest did not do a review :) Cons I would like to see in future versions an area to manage all Airbnb hosting messages. Review Source BS BRETT S. owner Hospitality Used the software for: 1-2 years ### "Made hosting easier, mostly." December 21, 2020 4.0 automating recurring minutia Pros The automated messages were very useful and I could resolve 99% of guest inquiries using this feature. The price point was fair for the solution I was using. Cons updates to either airbnb or host tools would cause properties to turn off their messaging, without warning, so I would miss guest questions by thinking the auto response was working. the text feature did not ever work for my maids. Alternatives considered [iGMS](https://www.capterra.com/p/157033/iGMS/)[Beyond](https://www.capterra.com/p/225855/Beyond-Pricing/) Reason for choosing Host Tools pricing. simplicity. Review Source KR Kiri R. Owner Hospitality Used the software for: 1-2 years ### "Excellent tool" December 21, 2020 5.0 Pros Created the messages with ease and they automatically send so I don’t have to think about it. Great templates, easy to change when you need. Cons Nothing I have seen so far. Has been great for what I needed Review Source KG Kyle G. Software engineer Computer Software Used the software for: 1-2 years ### "Great value and personal customer service" December 21, 2020 5.0 Pros It works every time, is very customable, and is a great value Cons Pricing tool is not as robust with outside data, so you have to make all the decisions on your own Review Source DF Dana F. Property Manager Real Estate Used the software for: 6-12 months ### "Awesome Host Tools!!!" December 14, 2020 5.0 Integrating Host Tools into my everyday system has been a wonderful experience! This product makes my life wayyyy easier, and my guests appreciate it as well. 5-stars all the way! Pros This software is efficient and easy to use! Cons Once I became familiar with the system, I did not have anything negative to say regarding this online software product. Review Source GG Gabrielle G. Owner Hospitality Used the software for: 1-2 years ### "Big time saver!" March 12, 2019 5.0 Pros Really happy with the amount of time this tool has saved me. Cons I’m not sure, nothing I can think of right now. Review Source SW Shelly W. Owner/Operator Short-term rentals Hospitality Used the software for: Less than 6 months ### "Life is Easier Now" December 18, 2020 5.0 I loved the personal service I received when I had a problem. It made me calm down and keep moving forward. Pros Automating my short term rental properties has made my life easier. I look more professional and many people appreciate the quick response from automation. The product was simple to use and worked perfectly. I always recommend it to other hosts. Cons This had all the features I currently need but my business is growing and I will let you know when I find I need something more. Reason for choosing Host Tools I tried the free version and it was uncomplicated and response to questions were immediate. I've been happy ever since. Review Source EH Erik H. Owner Entertainment Used the software for: 6-12 months ### "So easy " March 1, 2019 5.0 Had to contact support once. It was fantastic. Got assistance and suggestions. When I log in it tells me what messages it’s going to send to guests and give me the ability to see and edit as needed. Hone it in a little further. It makes contact super easy and worriless. Pros It’s taken a lot of the work away from me. I can now convey exactly what I need to to my guests in a way that is easy to understand and comprehensive. Cons Timed emails can sometimes overlap and cause confusion. Depending on when the guest books. Until I worked out a better set of messages to send, it was very annoying. Review Source Similar Products Featured ## Related categories [Vacation Rental](https://www.capterra.com/vacation-rental-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.