# PhoneIQ Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PhoneIQ Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/183388/PhoneIQ-for-Salesforce --- # PhoneIQ Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PhoneIQ ## What is PhoneIQ? PhoneIQ is the modern phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time. ## What is PhoneIQ used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PhoneIQ?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.phoneiq.co/&name=PhoneIQ) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PhoneIQ 4.8 (10) VS. [4.8 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $10 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (10) Ease Of Use 4.8 (323) Value For Money 4.9 (10) Value For Money 4.7 (250) Customer Service 4.9 (10) Customer Service 4.8 (315) ## PhoneIQ alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (871)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Answering Machine Detection 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Screen and filter calls that get sent to voicemail inboxes/answering machines Automatic Call Distribution 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Logging 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Scripting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter PhoneIQ 62 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Access names, contact information, and roles of employees in a centralized repository Move files across different systems or networks A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Enables the connectivity to send and receive calls over the internet Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.7 (10) 4.7 Based on 10 reviews ## Pricing Value for money 4.9 (10) Free Trial Basic $10.00 Per User,Per Month Value for money 4.9 (10) 4.9 Based on 10 reviews ## Integrations [ Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[ Salesforce.org Nonprofit Cloud](https://www.capterra.com/p/265078/Salesforceorg-Nonprofit-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent DC Divs C. Solutions Architect Information Technology and Services ### "Best CTI available on appexchange" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2022 Pros Working with the PhoneIQ team has been a delight. The product met our company's requirements and is extremely user-friendly, which is a huge win for us. As our relationship with the PhoneIQ team grows, I look forward to a rewarding partnership. Cons I think there are no cons for this product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WS William S. Owner Cosmetics ### "Great service. Everything you will need. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 19, 2021 My overall experience has been great. This software offers everything my business needs. Customer service is very helpful. And pricing is not bad. Pros What I like most about this software is the auto dialer and the analytics that you receive with this software. You can basically work from anywhere. You also get a free trial. Cons There is actually nothing as of yet that I dislike about the software. I have been using for 6-8 months. So far it’s everything I have needed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Rafael C. Gerente de excelencia operativa Medical Practice ### "Excelente implementation and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 30, 2021 Using PhoneIQ facilitated remote working for all our team members during the pandemic, as it’s easy to install and is very accessible in terms of equipment. I must highlight the great and quick support they deliver, it’s like working with an inhouse team! Pros With PhoneIQ, response times are almost immediate and we have great communication with their support team. In addition, their Salesforce integration is very solid, the admin console is very user-friendly and they deliver a very efficient service. The main reasons we decided to change to PhoneIQ was our previous vendor’s long response times and a super complex IVR. Cons I think they have an opportunity for improvement in conferencing features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IL Ignacio L. Encargado de infraestructura TI Biotechnology ### "Excelente Software y Servicio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2021 Venimos trabajando con el software desde 2017, hace ya 4 años. No todo es color de rosa, hemos tenido algún que otro problema, bastante esporádico igual, pero se solucionó en el día (en horas te diré). En general es un servicio que tiene un 99% de disponibilidad en el año y que estamos muy contentos de cómo funciona. Es fácilmente escalable independientemente del lugar en dónde los usuarios se encuentren. Pros Facilidad de instalación y configuración. Las funcionalidades. Su multiplataforma (puedo usarlo en la PC, en MAC, en Iphone, en Android, en un Hardphone). Nos facilitó mucho el teletrabajo de las telefonistas, en épocas de covid el software fue de gran ayuda para el homeworking. Cons Las primeras versiones del software tenían algunos bugs, pero ha ido mejorando con el tiempo, y ahora ya es un software bastante estable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Tom B. Founder Real Estate ### "Great tool for the sales team! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 11, 2021 We are happy with the product and the salesteam can make much more calls with the dialer than before. Automated call log and comments on the Contact is also very helpfull. Would definitely recommend PhoneIQ. Pros We use PhoneIQ since about 7 months now and are really happy with the features and most recent updates. The software is easy to use for our team and need just a brief introduction session. The local presence call function is amazing when calling abroad, clients are much more likely to answer when they see a national call on their phones and are sure they will be attended in their own language. Cons We have had a few difficulties with company specific requirements with our CRM. This has been dealt with very well and patiently by the support team of PhoneIQ. They were available by phone and Zoom, which is not common these days! Alternatives considered [Revenue.io](https://www.capterra.com/p/132838/RingDNA/) Reasons for choosing PhoneIQ RingDNA is much more expensive per user per/month than PhoneIQ. While PhoneIQ is also completely integrated with Salesforce and offers a lot of options too. Voicemail Drop, Local Presence and Automatic Call log on the Contact are just a few of them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Diego A. CTO Newspapers ### "Excellent solution!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 18, 2021 We have a great business improvement in cost and management with this solution, the reporters got the perfect tool to record their interviews and work with them. We are really happy with this change and the technical support. Pros Centralized cloud configuration, ease of handling devices and business model. Cons Some times it's hard to find the real problem or error because there is a lot of parts in the architecture of business phone solutions. Switched from [GENESYS](https://www.capterra.com/p/168825/GENESYS/) Cost and limited functionallity Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Reasons for choosing PhoneIQ Cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Israel F. Salesforce Admin Renewables & Environment ### "Awesome Salesforce Telephony Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2021 Not matter what, \[SENSITIVE CONTENT HIDDEN\] always get back to me on issues I'm dealing with. They never leave me hanging and are always so quick to respond. Top Tier Customer Service Attention. Pros Salesforce Integration, Analytics, Smart Routing, Dial Pad Activity Creation, Easily able to access Salesforce record and their CUSTOMER SERVICE is top notch. Cons We get glitches on rare occasions where the call log doesn't update immediately. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. James A. Operations Director Financial Services ### "Excellent Implementation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 27, 2021 We looked at the larger incumbents in this space and the user experience for users was simply not close to what we could achieve with Phone IQ. The integration is better with our CRM (Salesforce), the UI/UX far better than anything else we saw. Pros We really like Phone IQ because of the excellent integration with Salesforce allowing us to very quickly link calls to records. Cons After one or two issues with the desktop app and our internal security settings we have updated everything and it works perfectly for our users. Reasons for choosing PhoneIQ Better product, better implementation team, better pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christian V. Director Computer Software ### "Amazing App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2021 Pros Ease of understanding how it works. Many great features!! Cons I honestly haven't had any problems with anything related to PhoneIQ. I am delighted Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chad H. CEO / Solutions Architect Computer Software ### "Top-Tier customer service and excellent features!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2021 I've seen drastic increases in outbound call volume for the clients i've implemented this for in place of existing Salesforce-Integrated CTI apps. That alone has been a huge benefit to my clients, but beyond that they are just a great group of people that are willing to do what it takes to keep growing the product. Pros Top-Tier customer service and more features than any other dialer i've implemented. The team is always there to assist with troubleshooting, user questions, or suggestions for new features. The most receptive and responsive support team I have worked with to date, hands down. Cons Initially (over a year ago) there we some hiccups due to the problematic situation of users working from home on various hardware. It wasn't a platform issue, just a side effect of the 2020+ pandemic. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Better options, better call quality, overall much more features and the reporting is excellent Alternatives considered [Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/) [Five9](https://www.capterra.com/p/132405/Five9/) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reasons for choosing PhoneIQ Customer service, willingness to provide specific features for company needs, and 40%+ increase in outbound call volume in the first 90 days of use that's been consistent for over a year. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/183388/PhoneIQ-for-Salesforce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)