# PhoneIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PhoneIQ the right Call Center solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183388/PhoneIQ-for-Salesforce/reviews --- PhoneIQ 4.8 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PhoneIQ Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chad H. CEO / Solutions Architect Computer Software Used the software for: 1-2 years ### "Top-Tier customer service and excellent features!" April 23, 2021 5.0 I've seen drastic increases in outbound call volume for the clients i've implemented this for in place of existing Salesforce-Integrated CTI apps. That alone has been a huge benefit to my clients, but beyond that they are just a great group of people that are willing to do what it takes to keep growing the product. Pros Top-Tier customer service and more features than any other dialer i've implemented. The team is always there to assist with troubleshooting, user questions, or suggestions for new features. The most receptive and responsive support team I have worked with to date, hands down. Cons Initially (over a year ago) there we some hiccups due to the problematic situation of users working from home on various hardware. It wasn't a platform issue, just a side effect of the 2020+ pandemic. Alternatives considered [Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[Five9](https://www.capterra.com/p/132405/Five9/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing PhoneIQ Customer service, willingness to provide specific features for company needs, and 40%+ increase in outbound call volume in the first 90 days of use that's been consistent for over a year. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Better options, better call quality, overall much more features and the reporting is excellent Review Source DA Diego A. CTO Newspapers Used the software for: 2+ years ### "Excellent solution!" May 18, 2021 4.0 We have a great business improvement in cost and management with this solution, the reporters got the perfect tool to record their interviews and work with them. We are really happy with this change and the technical support. Pros Centralized cloud configuration, ease of handling devices and business model. Cons Some times it's hard to find the real problem or error because there is a lot of parts in the architecture of business phone solutions. Alternatives considered [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Reason for choosing PhoneIQ Cost Switched from [GENESYS](https://www.capterra.com/p/168825/GENESYS/) Cost and limited functionallity Review Source TB Tom B. Founder Real Estate Used the software for: 6-12 months ### "Great tool for the sales team! " June 11, 2021 5.0 We are happy with the product and the salesteam can make much more calls with the dialer than before. Automated call log and comments on the Contact is also very helpfull. Would definitely recommend PhoneIQ. Pros We use PhoneIQ since about 7 months now and are really happy with the features and most recent updates. The software is easy to use for our team and need just a brief introduction session. The local presence call function is amazing when calling abroad, clients are much more likely to answer when they see a national call on their phones and are sure they will be attended in their own language. Cons We have had a few difficulties with company specific requirements with our CRM. This has been dealt with very well and patiently by the support team of PhoneIQ. They were available by phone and Zoom, which is not common these days! Alternatives considered [Revenue.io](https://www.capterra.com/p/132838/RingDNA/) Reason for choosing PhoneIQ RingDNA is much more expensive per user per/month than PhoneIQ. While PhoneIQ is also completely integrated with Salesforce and offers a lot of options too. Voicemail Drop, Local Presence and Automatic Call log on the Contact are just a few of them. Review Source IL Ignacio L. Encargado de infraestructura TI Biotechnology Used the software for: 2+ years ### "Excelente Software y Servicio" June 16, 2021 5.0 Venimos trabajando con el software desde 2017, hace ya 4 años. No todo es color de rosa, hemos tenido algún que otro problema, bastante esporádico igual, pero se solucionó en el día (en horas te diré). En general es un servicio que tiene un 99% de disponibilidad en el año y que estamos muy contentos de cómo funciona. Es fácilmente escalable independientemente del lugar en dónde los usuarios se encuentren. Pros Facilidad de instalación y configuración. Las funcionalidades. Su multiplataforma (puedo usarlo en la PC, en MAC, en Iphone, en Android, en un Hardphone). Nos facilitó mucho el teletrabajo de las telefonistas, en épocas de covid el software fue de gran ayuda para el homeworking. Cons Las primeras versiones del software tenían algunos bugs, pero ha ido mejorando con el tiempo, y ahora ya es un software bastante estable. Review Source James A. Operations Director Financial Services Used the software for: 6-12 months ### "Excellent Implementation" April 27, 2021 4.0 We looked at the larger incumbents in this space and the user experience for users was simply not close to what we could achieve with Phone IQ. The integration is better with our CRM (Salesforce), the UI/UX far better than anything else we saw. Pros We really like Phone IQ because of the excellent integration with Salesforce allowing us to very quickly link calls to records. Cons After one or two issues with the desktop app and our internal security settings we have updated everything and it works perfectly for our users. Reason for choosing PhoneIQ Better product, better implementation team, better pricing. Review Source WS William S. Owner Cosmetics Used the software for: 6-12 months ### "Great service. Everything you will need. " August 19, 2021 5.0 My overall experience has been great. This software offers everything my business needs. Customer service is very helpful. And pricing is not bad. Pros What I like most about this software is the auto dialer and the analytics that you receive with this software. You can basically work from anywhere. You also get a free trial. Cons There is actually nothing as of yet that I dislike about the software. I have been using for 6-8 months. So far it’s everything I have needed. Review Source RC Rafael C. Gerente de excelencia operativa Medical Practice Used the software for: 1-2 years ### "Excelente implementation and support" June 30, 2021 5.0 Using PhoneIQ facilitated remote working for all our team members during the pandemic, as it’s easy to install and is very accessible in terms of equipment. I must highlight the great and quick support they deliver, it’s like working with an inhouse team! Pros With PhoneIQ, response times are almost immediate and we have great communication with their support team. In addition, their Salesforce integration is very solid, the admin console is very user-friendly and they deliver a very efficient service. The main reasons we decided to change to PhoneIQ was our previous vendor’s long response times and a super complex IVR. Cons I think they have an opportunity for improvement in conferencing features. Review Source Christian V. Director Computer Software Used the software for: 6-12 months ### "Amazing App" April 23, 2021 5.0 Pros Ease of understanding how it works. Many great features!! Cons I honestly haven't had any problems with anything related to PhoneIQ. I am delighted Review Source Israel F. Salesforce Admin Renewables & Environment Used the software for: Less than 6 months ### "Awesome Salesforce Telephony Solution" May 10, 2021 5.0 Not matter what, \[SENSITIVE CONTENT HIDDEN\] always get back to me on issues I'm dealing with. They never leave me hanging and are always so quick to respond. Top Tier Customer Service Attention. Pros Salesforce Integration, Analytics, Smart Routing, Dial Pad Activity Creation, Easily able to access Salesforce record and their CUSTOMER SERVICE is top notch. Cons We get glitches on rare occasions where the call log doesn't update immediately. Review Source DC Divs C. Solutions Architect Information Technology and Services Used the software for: 6-12 months ### "Best CTI available on appexchange" January 25, 2022 5.0 Pros Working with the PhoneIQ team has been a delight. The product met our company's requirements and is extremely user-friendly, which is a huge win for us. As our relationship with the PhoneIQ team grows, I look forward to a rewarding partnership. Cons I think there are no cons for this product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.