# PhoneIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is PhoneIQ the right Call Center solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/183388/PhoneIQ-for-Salesforce/reviews

---

PhoneIQ

4.8 (10)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of PhoneIQ

Ease of use

4.9

Customer Service

4.9

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Chad H.  
CEO / Solutions Architect  
Computer Software  
Used the software for: 1-2 years

### "Top-Tier customer service and excellent features!"

April 23, 2021

5.0

I've seen drastic increases in outbound call volume for the clients i've implemented this for in place of existing Salesforce-Integrated CTI apps. That alone has been a huge benefit to my clients, but beyond that they are just a great group of people that are willing to do what it takes to keep growing the product.

Pros

Top-Tier customer service and more features than any other dialer i've implemented. The team is always there to assist with troubleshooting, user questions, or suggestions for new features. The most receptive and responsive support team I have worked with to date, hands down.

Cons

Initially (over a year ago) there we some hiccups due to the problematic situation of users working from home on various hardware. It wasn't a platform issue, just a side effect of the 2020+ pandemic.

Alternatives considered

[Momentum](https://www.capterra.com/p/165392/Momentum-Mobility/)[Five9](https://www.capterra.com/p/132405/Five9/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Reason for choosing PhoneIQ

Customer service, willingness to provide specific features for company needs, and 40%+ increase in outbound call volume in the first 90 days of use that's been consistent for over a year.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Better options, better call quality, overall much more features and the reporting is excellent

Review Source

DA

Diego A.  
CTO  
Newspapers  
Used the software for: 2+ years

### "Excellent solution!"

May 18, 2021

4.0

We have a great business improvement in cost and management with this solution, the reporters got the perfect tool to record their interviews and work with them. We are really happy with this change and the technical support.

Pros

Centralized cloud configuration, ease of handling devices and business model.

Cons

Some times it's hard to find the real problem or error because there is a lot of parts in the architecture of business phone solutions.

Alternatives considered

[Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/)

Reason for choosing PhoneIQ

Cost

Switched from

[GENESYS](https://www.capterra.com/p/168825/GENESYS/)

Cost and limited functionallity

Review Source

TB

Tom B.  
Founder  
Real Estate  
Used the software for: 6-12 months

### "Great tool for the sales team! "

June 11, 2021

5.0

We are happy with the product and the salesteam can make much more calls with the dialer than before. Automated call log and comments on the Contact is also very helpfull. Would definitely recommend PhoneIQ.

Pros

We use PhoneIQ since about 7 months now and are really happy with the features and most recent updates. The software is easy to use for our team and need just a brief introduction session. The local presence call function is amazing when calling abroad, clients are much more likely to answer when they see a national call on their phones and are sure they will be attended in their own language.

Cons

We have had a few difficulties with company specific requirements with our CRM. This has been dealt with very well and patiently by the support team of PhoneIQ. They were available by phone and Zoom, which is not common these days!

Alternatives considered

[Revenue.io](https://www.capterra.com/p/132838/RingDNA/)

Reason for choosing PhoneIQ

RingDNA is much more expensive per user per/month than PhoneIQ. While PhoneIQ is also completely integrated with Salesforce and offers a lot of options too. Voicemail Drop, Local Presence and Automatic Call log on the Contact are just a few of them.

Review Source

IL

Ignacio L.  
Encargado de infraestructura TI  
Biotechnology  
Used the software for: 2+ years

### "Excelente Software y Servicio"

June 16, 2021

5.0

Venimos trabajando con el software desde 2017, hace ya 4 años. No todo es color de rosa, hemos tenido algún que otro problema, bastante esporádico igual, pero se solucionó en el día (en horas te diré). En general es un servicio que tiene un 99% de disponibilidad en el año y que estamos muy contentos de cómo funciona. Es fácilmente escalable independientemente del lugar en dónde los usuarios se encuentren.

Pros

Facilidad de instalación y configuración. Las funcionalidades. Su multiplataforma (puedo usarlo en la PC, en MAC, en Iphone, en Android, en un Hardphone). Nos facilitó mucho el teletrabajo de las telefonistas, en épocas de covid el software fue de gran ayuda para el homeworking.

Cons

Las primeras versiones del software tenían algunos bugs, pero ha ido mejorando con el tiempo, y ahora ya es un software bastante estable.

Review Source

James A.  
Operations Director  
Financial Services  
Used the software for: 6-12 months

### "Excellent Implementation"

April 27, 2021

4.0

We looked at the larger incumbents in this space and the user experience for users was simply not close to what we could achieve with Phone IQ. The integration is better with our CRM (Salesforce), the UI/UX far better than anything else we saw.

Pros

We really like Phone IQ because of the excellent integration with Salesforce allowing us to very quickly link calls to records.

Cons

After one or two issues with the desktop app and our internal security settings we have updated everything and it works perfectly for our users.

Reason for choosing PhoneIQ

Better product, better implementation team, better pricing.

Review Source

WS

William S.  
Owner  
Cosmetics  
Used the software for: 6-12 months

### "Great service. Everything you will need. "

August 19, 2021

5.0

My overall experience has been great. This software offers everything my business needs. Customer service is very helpful. And pricing is not bad.

Pros

What I like most about this software is the auto dialer and the analytics that you receive with this software. You can basically work from anywhere. You also get a free trial.

Cons

There is actually nothing as of yet that I dislike about the software. I have been using for 6-8 months. So far it’s everything I have needed.

Review Source

RC

Rafael C.  
Gerente de excelencia operativa  
Medical Practice  
Used the software for: 1-2 years

### "Excelente implementation and support"

June 30, 2021

5.0

Using PhoneIQ facilitated remote working for all our team members during the pandemic, as it’s easy to install and is very accessible in terms of equipment. I must highlight the great and quick support they deliver, it’s like working with an inhouse team!

Pros

With PhoneIQ, response times are almost immediate and we have great communication with their support team. In addition, their Salesforce integration is very solid, the admin console is very user-friendly and they deliver a very efficient service. The main reasons we decided to change to PhoneIQ was our previous vendor’s long response times and a super complex IVR.

Cons

I think they have an opportunity for improvement in conferencing features.

Review Source

Christian V.  
Director  
Computer Software  
Used the software for: 6-12 months

### "Amazing App"

April 23, 2021

5.0

Pros

Ease of understanding how it works. Many great features!!

Cons

I honestly haven't had any problems with anything related to PhoneIQ. I am delighted

Review Source

Israel F.  
Salesforce Admin  
Renewables & Environment  
Used the software for: Less than 6 months

### "Awesome Salesforce Telephony Solution"

May 10, 2021

5.0

Not matter what, \[SENSITIVE CONTENT HIDDEN\] always get back to me on issues I'm dealing with. They never leave me hanging and are always so quick to respond. Top Tier Customer Service Attention.

Pros

Salesforce Integration, Analytics, Smart Routing, Dial Pad Activity Creation, Easily able to access Salesforce record and their CUSTOMER SERVICE is top notch.

Cons

We get glitches on rare occasions where the call log doesn't update immediately.

Review Source

DC

Divs C.  
Solutions Architect  
Information Technology and Services  
Used the software for: 6-12 months

### "Best CTI available on appexchange"

January 25, 2022

5.0

Pros

Working with the PhoneIQ team has been a delight. The product met our company's requirements and is extremely user-friendly, which is a huge win for us. As our relationship with the PhoneIQ team grows, I look forward to a rewarding partnership.

Cons

I think there are no cons for this product.

Review Source

Similar Products

Featured