Mission Suite

Mission Suite


4.5 / 5
42 reviews

Who Uses This Software?

We help business owners, sales teams and sales people book more sales appointments and close more deals using automation.


Average Ratings

42 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Mission Suite
  • www.themissionsuite.com/
  • Founded 2011
  • United States

About Mission Suite

Mission Suite is a CRM and marketing automation platform that helps business owners, sales people and sales teams book more sales appointments and close more business using automation. We combine a easy to use contact database, task and opportunity management and powerful email and task automation to ensure that you never lose a deal because you forgot to follow up or it slipped through the cracks. Simply put, Mission Suite uses automation to drive your pipeline and help you close deals.


Mission Suite Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

Mission Suite Reviews Recently Reviewed!


Best Automated CRM for the money

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to customize, automate and track everything you do in this is fantastic. It is the best CRM I have used. I have completely automated our onboarding process from signature, to technician and then to the account management team. This notifies each person when it's there turn to add a touch to the CRM entry and at the end it follows up with a survey to the client and a regularly scheduled QBR. The account manager receives an email when the QBR rolls around and the client can as well.

The visual tracking of opportunities from lead to signature makes this invaluable. Then you can run reports on this.

There are so many nooks and crannies it can take you a long time to take advantage of it all, but they do provide in depth setup at an additional cost. Or you could be like myself and dive into.

Cons: Some of the integration is lacking. It is available since we have access to an API, but requires development. It does have a range of Zapier plugins, but I'd like to see even more integrations. Sometimes it can be a challenge to add an integration, where another CRM like Zendesk or Salesforce you can just double click and start taking advantage of new tools.

If you have a large database, this can get pricey since it's charged per team member.

A limited ability to modify what you add in the new contact window. Once they are added you can go in and edit this, but it could speed the process up if this was editable.

Some of the more complex automations had hiccups which needed help on the developer level to fix. That being said, the support has been amazing and quick to fix issues or provide upgrades.

Automations could use more organization. If you have a lot, they start to get buried in a long list.

The widgets in the dashboard are limited, so you can't track certain custom reports.

Overall: This is an amazingly powerful CRM, the ability you have to customize, automate and create reports is beyond compare. I've looked at what others are doing with other CRM software and I haven't seen anything like it. I may have listed a lot of cons, but this is going to be with any CRM software. The more tools you have, the more opportunities there are to nitpick. Where other CRMs are allowing outside developers to integrate with them, Mission Suite has built this all into one package at an incredibly reasonable price. On top of that I don't think you can find some of their tools, especially with the level of automation, with anything else out there.

The Best Value in CRM/Marketing Software

Feb 27, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that Mission Suite has practically everything I need to run my business in one spot. I still use some other programs, like Quickbooks for accounting, but I got rid of email subscriptions, booking calendars, etc.

I also love the fact that it is priced on the size of the list, and not by users. This means I can create accounts for each of my clients as well as team members. It also encourages me not to keep a random list of inactive email addresses.

Cons: I tell folks that Mission Suite is Jack of All trades and an Ace of none (Unless you have a membership organization with different roles/chapters/etc. It is the best for that). Realistically, are there more robust booking calendars, more user friendly email systems, and integratable CRMs - yes. But not THAT much better for the ridiculous amount they charge you (per user), and then you're dealing with multiple systems, vendors, and payments. Not worth the hassle, and Mission Suite works great.

Overall: Most of all, customer support is fast, efficient, and personalized. I am exceptionally happy with it's functionalities, and eager to incorporate more of them, and continue to use the system in growing my business. I refer Mission Suite on a regular basis.

I never thought I would love a CRM.

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is intuitive. When I was trained on Mission Suite the first day of my position, I found it easy to use and did not have to refer to my notes much past a day or two. There are also "help" tools available on the pages that give specific instructions to achieve the task you intended. In addition, I appreciate the automation of the software. Once you set up a workflow within the system, everything happens for you so that is one less worry as you go through your day to day tasks. Scheduling events, sending emails for various reasons, assigning tasks to my colleagues, and getting notifications to complete a task all become easier because of the automation. Furthermore, as we help members with projects, we are able to track the progress of the project within Mission Suite. Finally, the search and filtering feature makes my life easier as I am able to find a group of people within one or two clicks.

Cons: The only thing I have found not to be automated is that when I have a company renew their membership, I have to go in to each company member's profile to change the renewal date.

Overall: The biggest benefit I find with using Mission Suite is the support I receive from Ian. I can easily book a training with him to learn more about the features, and he responds to my emails within a few hours. The customer service I receive from Mission Suite is one of the best. The automation aspect of Mission Suite is by far the best feature the software has to offer. I never thought I would say that I love a CRM, but I do love using Mission Suite.

I've evaluated LOTS of software, chose this one, and so should you!

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is amazingly fluid. I have evaluated CRM software for my business for approximately the last 3 years. I have broken every single one I have ever tried. Short of spending hundreds of thousands on a completely custom system, Mission Suite was by far and away the best. I investigated the 1000lb gorillas in the software world, and they fell short. Mission Suite integrates with other software systems, but it also does what it takes 3-4-5-6 other systems to accomplish.

Cons: I have a very unique situation for my business that requires a lot of work around. This is NOT a problem with Mission Suite, it required lots of learning and customization on the part of Mission Suite and they handled it like a champ. More integration with other software platforms would be amazing.

Overall: I have been able to speed my contact with my clients, stay in front of them more consistently and segregate them for differing marketing initiatives.

Best Damn CRM for the Money

Feb 28, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full functionality from data base, to lead scoring, to email, to drip campaigns, to invoicing, to project management and so much more. I can't even use all of its functionality, but I am sure trying. I am not a tech person so it can't be difficult to use. And while there are some times that I need a little training, once I get it, we are good to roll.

Cons: Not much to dislike. There are occasional updates to the software that I don't know about (although I probably miss the announcements) and every once in a while I have to log out and back in to fix a glitch, but nothing at all that would keep me from using this software platform.

Overall: Mission Suite allowed us to combine 6 separate platforms into one. Its ease of use combined with its power is unparalleled.

Mission Suite - Great CRM with Customization

Mar 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the base of the software, and the ability to adapt it to my needs are incredible. It is fairly easy to use, and intuitive. New employees and interns have been able to pick it up fairly quickly.

Cons: The email saving and making a template are sometimes frustrating if you need to make a quick change, but they are great for email layouts and I love that I can have dozens of different emails with fill in functions.

Overall: Mission Suite allows me to have a CRM that does just about everything I need, while being easy to use and customizable.

Mission Suite

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am not a software guy - not big on technology - Mission Suite gives me the functionality I need to grow and drive my business. A representative is there when I have questions or run into a technical issue. I am really please with the functionality Mission Suite offers and I can't wait to learn more and dive deeper into the functionality!

Cons: I really like the software, it is user friendly and has so much functionality - I have to say it does get intimidating at times with so much functionality but Ian is there to walk you through it!

Overall: Mission Suite has provided for me a platform that allows me functionality to capture contact data, respond quickly to those prospects and follow up with them. It also allows me functionally to communicate to my contacts through email and newsletters - it helps me stay in contact with my prospects and clients.

Great CRM for my business!

Mar 06, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the customization of this CRM for my company. In getting a CRM, I needed functionality as well as affordability for my business and an opportunity for it to grow with us. I have been a customer for 3 years now and I can say, Mission Suite provides all three of these needs. The best part of this software is the customer response from Ian to help answer questions and training for me and my manager.

Cons: I am not very "tech savvy" so my learning curve is high with any CRM. The hardest part for me is understanding the ins/outs of workflow and such within the system, but I can't critique the system for that. Its a "user-error" issue for me.

We have had some glitches that we couldn't tell if it was our server or the software server, but we have had a quick response to sort through that in the past.

Satisfied Customer

Mar 13, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The price and ease of the software is great. Not as robust as many out there which is great for a small company like ours.

Cons: There seems to be a lot of redundancy within the opportunities and activities. It could be even that much more simple which would make this CRM wonderful.

Overall: Experience has been great as it prompts the staff to stay on task being we are in a sales related business. The Mission Suite easily payed for itself within the first month or two!

Vendor Response

by Mission Suite on March 14, 2019

Thanks for the review Jesse! As far as the redundancies between opportunities and activities, it sounds like that's a challenge based on the original setup of your account. It might be worth connecting with us to do a full review of the way you're account is set up and see if we can streamline it a bit more!

Bang for your buck!

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Mission Suite for about 20 months now. It offers us all the features and functionality of a much more expensive solution at a price we can afford as a small business. The other thing that I really like is that I can talk to someone about any issues that pop up. The training and the service is second to none.

Cons: I'm really in it for the functionality but if I had to give some criticism it would be that it's not the sexiest to look at.

Overall: Overall we've been super satisfied with our experience. We've built it in to a lot of the functionality on our website and it's been awesome!

Great marketing and CRM software

Mar 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We set up all our events in Mission Suite to easily track attendance of prospects and leads. Mission Suite makes it easy to send emails out to a target audience and track the response. We have been using Mission Suite for a couple years now and are very happy with the software and the customer service. The contact information fields are extensive and customizable.

Cons: Event check-in. I think that option could be improved, but that isn't really what Mission Suite focuses on. Being able to track attendees at events is critical to developing leads, which Mission Suite does very well.

Overall: Mission Suite makes it easy to send and track mass emails, to organize events and attendees, and keep track of contact with our contacts.

VZP Digital Review - Mission Suite

Mar 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Easy to use

- Depth of each field - Contacts, Communication, etc.

- Overall Value for the Money

Cons: - It may be my lack of knowledge using Mission Suite correctly, but I find it cumbersome to add new contacts from an existing account. For example, if my only contact at XYZ TV is John Smith. Then I add Mary Brown to XYZ I have to add all of the info that should be the same - address field, phone number field, etc.

Overall: Operating efficiencies are great. It helps me recall dates, topics, follow-ups that are due.

Swisstrax/ Administrative

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that you can save customers information and when you need to go back to follow with the customer or whatever the case is all the information is still there.

Cons: Our admin runs a little slow. We have to delete a few things here and there.

Overall: Mission Suite is helping our company with saving our customers information and allowing us to put in notes, activities, follow ups and etc with our customers.

Ian Campbell provides good customer service any time we have a question regarding Mission Suite he'll send a quick response

CRM for sales tracking

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the software allows me to track my sales and the status of potential sales. Keeping me on track

Cons: I have several designs in my business and would like a means to attach them. Perhaps its possible and I am just unclear on how to do it.

Overall: it is a crucial tool and one I could not function without

Very Robust Software!

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Mission Suite's pricing is some of the best in the industry for the features they provide. The amount of customization is fantastic and truly limitless. I've only scratched the surface of the software's capabilities.

I love that the email marketing is integrated into the software, so I don't have to link multiple softwares to send out holiday messages.

Cons: I would like the booking calendar feature to be easier to use. Right now, you have to set up different types of appointments for each group of contacts.

Not all of the buttons are placed in an intuitive spot. For example, when on the dashboard, I often find myself searching for the "New Contact" button. You have to hover over a button named "Actions," and then it appears on a menu. It would be nice to have the "New Contact" button front and center.

Overall: CSR is fantastic! He's been available to answer questions, and the on boarding process was extremely fast and easy. Overall I have been very pleased!

Mission Suite Review from a Sales Perspective

Feb 27, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is very user friendly and the functionalities are robust and fit our needs perfectly. There isn't the need to purchase an array of add-ons/plugins to make the suite work harmoniously, it's all baked in the system from the get-go. From marketing, member database, events and sales flow, the system allows us to house all of our core needs in one location. We are a small team and so having a system that isn't confusing or cumbersome allows us to leverage more of our time on the things we need to focus on.

Cons: So far there is very little in regard to cons that can be described. In an instance where a member has had an issue signing up as a member or renewing the customer service team was very responsive and identified the issue that we were able to then address and fix.

Overall: The ability to be streamlined and have the full team operating in one system, rather than in several, has been a power play for us.

Mission Suite Review-

Mar 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that this system is really easy to use. I was trained in 1/2 hour.

Cons: Resetting the Password is not easy. I am still not sure of my new Password.

Vendor Response

by Mission Suite on March 07, 2019

Hi Susan,

Thank you for the review! I thought I¿d respond to your comment about changing your password. You should be able to simply click on the Settings link in the top right corner and update your password there.

If you still aren¿t able to update your password, please let us know by submitting a support request using our ticketing system here: https://app.themissionsuite.com/ticket.pl?314014d0958743c3dadf5cb6f314c387.

MissionSuite Staff Improves

Mar 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the main things I like about Mission Suite is the willingness of the staff to try and improve the service and tailor it to your companies needs. Webinars are also great. The software does the job, wish there were a few more features, but it does good enough.

Cons: I believe Mission Suite could improve its report pulling functions, being able to pull excel reports on specific leads etc. More functionality on following a lead process, giving timings, etc. More data basically.

Mission Suite for Lead Tracking

Mar 01, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The product does allow for a nice level of customization. We were able to establish the various funnels and lead paths that worked for our process. I also like all of the dashboard options and the ability to customize there as well.

Cons: I found moving through different areas clunky and frustrating at times. A Mission Suite rep helped us set up an area for tracking Client Support and it never worked quite how we envisioned.

Overall: Overall, Mission Suite is a good sales and lead tracking system with good functionality for generating drip campaigns and the like. It is not very intuitive, though, and I think users should prepare themselves for the level of engagement they will need to get the most out of the platform. That being said, I believe there is quite a bit of breadth and depth in Mission Suite and companies who really embrace it can really benefit.

Mision Suites is great

Mar 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very user friendly. We had Salesforce for sometime and it was very difficult to operate.

Cons: It does everything we need for our day to day operations of our insurance company. Only problem I have is pulling reports. I'm sure it's a lack of training on my part.

Overall: Our experience has been great. The level of service we receive from the staff is awesome. Thank you.

Great Solution for CRM Needs

Mar 01, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the customer service first and foremost. The team is always quick to respond and willing to help figure out whatever the need is. The software is able to provide a good amount of valuable data that we weren't getting before, and the customer journey flow is awesome.

Cons: There is not a way to export a full report yet.

MissionSuite is Great!

Mar 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love everything about the potential for automation in this software. Once set up, it takes all of the effort out of some of the most tedious parts of marketing, and it really pushes us to make good use of our resources and connections

Cons: I think that there are parts of the interface that could be a bit easier to use or understand in terms of setting up automation. This is easily resolved with training and the customer service is so outstanding that this barely lies in the "cons" area.

Best bang for your buck

Feb 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The setup with their support was done in a day, and they were available to help make tweaks in the months that followed. I felt like I could use it effectively in no time, and that's something I had never gotten before.

Cons: There's not a lot here. If there's something I've perceived as a limitation, it's usually solved after speaking to support.

Overall: It's been amazing. Honestly, the functionality is fantastic, it's easy to use, the support is on point, and the price structure fits exactly where we are at as a business.

Mission Suite Rocks!

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has the capabilities of Hubspot for a fraction of the price

Cons: While the platform is great, the User Interface needs improvement.

Mission Suite is the Best

Feb 28, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mission Suite is easy to use, cost effective, and the customer service is excellent!

Cons: Liked everything about it. We have no concerns.

Overall: Mission Suite allowed us to easily connect to our website, organize our business contacts, and create a automated email follow up sequence to stay top of mind with our contacts.

Mission Suite Review

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to navigate through the system.

Cons: That I cannot delete my contacts on demand.

Overall: Great experience.

Hands-down the best, most versatile, user-friendly system available

Mar 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: From the start I really like the simplicity of the system which makes it easy to understand, use, and grow/scale with my needs. I really like the support as well.

Cons: I am looking forward to a mobile app for Mission Suite so I can take it with me.

Overall: From the beginning when I was evaluating competing systems I have been impressed. I feel that I am not force-fit into a rigid system (like every other CRM system!) but that the software is customized to what I need and how I need it. I expect that as my needs and sophistication grows and as SaAS progresses along with technology advances that Mission Suite will grow along with me. The value equation across the board with Mission Suite cannot be beat!

Mission Suite Review

Mar 08, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I thought the reporting features were extensive and valuable.

Cons: The process of creating workflows could be easier.

Overall: Mission Suite works well and accomplishes what we need it for. The comprehensive reporting features are fantastic and our customer support rep is amazing!

Modern CRM with Intuitive Funtionality

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The detailed data that is captured in the email drip campaigns. I also like the email campaign templates. There is a small learning curve, but once it's mastered the site is very intuitive with a lot of features that not every CRM offers.

Cons: As with any new system, there is a learning curve which takes time, so I really wouldn't classify it as a "con" but it is something you have to get through in order to be able to use all of the resources offered.

Overall: So far it's been really good. Customer Service has been very helpful and the training opportunities are always very thorough and timely.

Mission Suite Review

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the ease and simplicity of using this software, while remaining highly functional and efficient.

Cons: It will sometimes take a long time to load.

Good Program

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Most charge per user, and that can get really expensive. With the Mission Suite approach, adding a user is no cost, and that makes it easier for everyone to use in a cost effective manner. Program is user-friendly and intuitive, so learning it is relatively quick and easy.

Cons: Not being able to transfer notes from other CRM programs is an issue, and will take manual entry of a lot of data.

Mission Suite

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how you can create actions and a workflow

Cons: The design features for email are not the best. There are limited layouts and the photos don't crop well in the photo spaces.

Overall: I am very new and still learning my way around. I tried to send a drip campaign to my new contact and I can't seem how to get it to work or see if the email was sent.

Great Platform

Mar 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it helps us stay organized and on top of all our patients. I really enjoy the automation aspects and the workflows and drip campaigns.

Cons: It was a little challenging to learn how to use but with the help of rep I was able to figure it out pretty quickly.

Overall: We are super happy with mission suite.

A great CRM tool

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Customer service is top notch when we have questions.

Cons: Wish we could delete contacts completely from the system and not just have to have them "unsubscribed".

Overall: Ian does an excellent job explaining and guiding us through the features and the system works great for us.

MS Review

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very easy to use, and it's very easy to customize as well.

Cons: Didn't book as many sales a had hoped. Also the larger the data base the more expense

Overall: I would describe as very good

Account Manager

Mar 08, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to track and follow leads in the field

Cons: It took some time to learn the in's and outs but now we are off to a good start.

Overall: Extremely positive

Mission Suite: Graduating from Excel

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a real CRM with a perfect fit for my business

Cons: nothing at this point, it has what I need today and beyond

Mission Suite for Small Business

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the most part, this software is user friendly. Great value for the investment. More features available than I currently use.

Cons: I found the template building a little cumbersome. Would like to see more fonts and size options.

Overall: I found Mission Suite customer service to be responsive and helpful.

Not worth the time

Mar 12, 2019
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Lots of features you will never need things that only come up if you are a software team

Cons: Adaption by ALL team members is the only way it works at any level

Overall: Not overly impressed

Vendor Response

by Mission Suite on March 15, 2019

Thank you for your review! I¿m sorry that you haven¿t been able to get the value out of Mission Suite that you were expecting. We do offer training and consultation at no cost to help you learn more about how you can use the different features of our system for your business.

Feel free to reach out to us for training at any time and we¿re haply to be of help!

Newbie

Mar 08, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that it's user friendly and easy to learn.

Cons: System many times freezes or closes when creating emails.

Overall: Good so far

Review

Mar 01, 2019
3/5
Overall

1 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It has lots of features and can do all things that I need it to do. Customers service is top notch

Cons: It is not intuitive and the UX experience is pretty bad. I still haven't figured out how to delete a project I created.

Overall: Overall it is good. It just take a little more investment of time to figure out how to do things than I would like.

Great bang for your buck!

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is simple and easy to customize for your firm uses.

Cons: The amount of features is almost overwhelming.

Overall: I used Missions Suite to track client communications and to reach out to them in mass.