# Envoke Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Envoke the right Email Marketing solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183402/Envoke-Email-Marketing/reviews --- Envoke 4.8 (98) [View alternatives](https://www.capterra.com/p/183402/Envoke-Email-Marketing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Envoke Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews Jennifer D Web DeveloperHigher Education, 10,001+ employeesUsed the software for: More than 2 years. “Our email and marketing campaigns have grown in sophistication alongside Envoke, as the company itself has improved its design and features. “ March 23, 2026 Jennifer D Web DeveloperHigher Education, 10,001+ employeesUsed the software for: More than 2 years. “The design features have improved greatly in recent years, but there can still be unanticipated results when rendering on a specific e-mail platform (these are usually minor but annoyingly hard to troubleshoot).“ March 23, 2026 AM Aaron M Senior ManagerRecreational Facilities and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Product is well-priced and offers flexible payment options including pay-as-you-go.“ November 5, 2025 JB John B IT Account ManagerGovernment Administration, 10,001+ employeesUsed the software for: 6-12 months. “We had previously used other groups and always ran into issues, often around reporting and logging. “ March 13, 2026 ML Mona L HR and Administrative AssistantEducation Management, 51 - 200 employeesUsed the software for: Less than 6 months. “Envoke makes navigating and managing communications simple, even for those who may not be tech-savvy.“ May 14, 2025 EH Emily H Student CommunicationsEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Some features are located in places that are not logical to me to find.“ November 10, 2023 Jennifer D Web DeveloperHigher Education, 10,001+ employeesUsed the software for: More than 2 years. “We also appreciate that we have never had any issues with security or performance - their platform is very robust.“ March 23, 2026 KS Kent S Budget, Programs, and Priorities OfficerEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “I had a lot of trouble importing contacts and assigning them to tags.“ December 10, 2021 ## Showing most helpful reviews Showing 1-25 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jennifer D. Web Developer Higher Education Used the software for: 2+ years ### "Top-notch technical support, dependable and robust platform" March 23, 2026 5.0 We have had over a decade working with Envoke (within a University setting), operating across multiple accounts. Our experience has been consistently positive. Our email and marketing campaigns have grown in sophistication alongside Envoke, as the company itself has improved its design and features. Thanks to Envoke, we are far more sophisticated in terms of our layouts, analytics assessments, auto-imports and effective usage of tags and segments. Pros We have been using Envoke for many years now, and have always been extremely impressed with their technical support. We have had tricky technical challenges and requests and the Envoke Team's responsiveness (and accessibility) is top-notch! We also appreciate that we have never had any issues with security or performance - their platform is very robust. Cons There are sometimes unexpected quirks when working with the templates. The design features have improved greatly in recent years, but there can still be unanticipated results when rendering on a specific e-mail platform (these are usually minor but annoyingly hard to troubleshoot). Review Source JB John B. IT Account Manager Government Administration Used the software for: 6-12 months ### "A true Asset service partner in the world of mass emailing." March 13, 2026 5.0 We had a very large and customized need to deliver out 135,000 individualized custom emails that contained an individualized table in each. This was the first problem as most emailing groups don't handle tables, at least not well. When we approached them, they were able to provide a solution right away and even took our needs back to their develop group for future considerations. We had previously used other groups and always ran into issues, often around reporting and logging. This was always the second problem getting good after-action reporting and they had it nailed. With one click we could go into the live reporting screen that had every statistic and breakdown that we could have asked for. Pros Envoke was very easy to use, affordable, got the job done and the staff were very supportive and responsive when you had issues. Being a Canadian company and having data sovereignty was also a big bonus. Cons My only complaint was that they weren't advertised enough and it took us way too long to find out about them. Alternatives considered [Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/) Reason for choosing Envoke Most of the other providers couldn't do what we needed to do, and being a Canadian organization data sovereignty was important to us. Switched from [Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/) Envoke seemed very affordable and much easier to work with. Review Source Response from Envoke March 24, 2026 We're thrilled to have you onboard and thank you for your technical feedback around the APIs during the onboarding process. VR Verified Reviewer Digital Design Manager Higher Education Used the software for: 2+ years ### "Stellar customer support, okay product" November 15, 2018 3.0 Pros We chose Envoke because it's a Canadian company that was willing to engage with our procurement process, and could provide us with a customized service that allows us to connect mailing lists with segments of our internal contact databases. Their customer support is really stellar and they invest a lot in making sure that we know how to best use the tool. Cons The UI for creating and managing messages needs a refresh, and is based on a model where new messages are created from a template filled with dummy content that you swap out (rather than a UI based on providing a canvas and a drag-and-drop library of elements that fit with our design). Some of our users who've worked with Mailchimp and other services find this awkward. We work on an agency-type model, so there's one administrator account that manages over 50 'client' accounts, and the workflows related to this are tricky - it's not clear which client account you're in, you can't open (and compare between) multiple client accounts at the same time, and you can't set global preferences (ex. Analytics tagging ON by default, 'sent by Envoke' message OFF by default) that will automatically be applied to all new accounts. Giving a single (client) user access to multiple client accounts is also awkward, and means that some of our users have four or more different usernames for different Envoke accounts. Creating those user accounts involves some minor frustration with the workflow for creating and sending users their account credentials and passwords. Review Source Response from Envoke November 28, 2018 Thank you for your comments. We have now included an option to view email activity per account in custom date ranges, which is helpful for agency-type accounts like yours. Displaying the current account name on all pages is now in development as per your feedback and we have also added your user management related thoughts to our "wishlist" which is reviewed by product management to help shape upcoming releases. Please don't hesitate to add additional comments any time. AM Aaron M. Senior Manager Recreational Facilities and Services Used the software for: 2+ years ### "More than just a Canadian Email Marketing Service" November 5, 2025 5.0 Excellent. Software is intuitive and modern (drag & drop interface, re-usable sections, etc) while having lots of advanced options (API, automated sending, conditional content). Customer service is quick and responsive. The development team is regularly providing updates and seeking input from users on product improvements and updates to their roadmap. Product is well-priced and offers flexible payment options including pay-as-you-go. Pros Software that takes into consideration the needs of the Canadian market and regulations while being a first-class software. It's been designed not just an email marketing software as it's mandatory email configuration allows sending of transactional emails too. Using Envoke never feels like a compromise and it's easily one of the best available options for Canadian marketers and communicators. Cons Nothing to date. Having used the product for over 3 years, it's been regularly updated and continues to be a great product to use. Any questions our team has had have been promptly addressed while we've seen suggestions for product improvement incorporated into the product road map and released. Alternatives considered [Campaigner](https://www.capterra.com/p/266291/Campaigner/) Reason for choosing Envoke Better administrative/staff interface to build emails. The mandatory sending feature and a robust API were also a plus for Envoke. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Pricing as well as considerations for provincial and national regulations around privacy and spam respectively. Review Source FP Farah P. Administrative Assistant Higher Education Used the software for: 6-12 months ### "Give Envoke a chance, you won't regret it!" October 2, 2025 5.0 I use it to build the a university newsletter and I find it useful for this purpose. I also send announcements and mass emails and I think Envoke serves best for this. Pros I love the fact that it is Canadian and it is straightforward! There are even tutorials available to watch. We are also happy about it's value for money. Cons The editing options could be more. I know there are a lot of features but one may need all the editing features of the Microsoft Work for example. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) It was expensive and non-Canadian so we decided to shift. Review Source AN Akash N. Digital Comms Advisor Non-Profit Organization Management Used the software for: 2+ years ### ""Gets the job done"" July 7, 2025 5.0 Overall experience has been good. We started using ti back in 2021, and since it's a Canadian company, all data is inside Canada itself. Pros It's pretty easy to use. The team is small, but they are always responsive. I also like how they take most of our feedback into consideration. Cons It's not a dislike, but I would prefer a dark mode/theme. Reporting could be a bit better. No other complaints. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) We were looking for a Canadian company, hence the switch. Review Source JS Jane S. Marketing Manager Commercial Real Estate Used the software for: Less than 6 months ### "Ease of use and excellent support" September 8, 2025 5.0 It's been a positive experience overall. Once we made the decision to switch to Envoke, we wondered why we hadn't done so sooner. Pros We were looking for a more secure option and Envoke provided that. The transition was seamless and we were well-supported. Envoke is simple and it was easy to get up and running quickly. We've been using the platform now for several months without any issues. Cons There were really no downsides! Their team was available to us throughout the transition and have remained in contact and supportive. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) We were looking for better security and support. Review Source VR Verified Reviewer Volunteering Graphic Designer Education Management Used the software for: Less than 6 months ### "Envoke is Great!" October 2, 2025 4.0 • Easy and enjoyable • Envoke makes editing the email newsletter easy • The templates they offer look fantastic Pros • Friendly user-friendly interface • Easy to create a new "message" template and edit it for the email newsletter • Prefer Envoke over Constant Contact Cons • Envoke needs a crop feature for the image • Editing the email newsletter template can feel somewhat limited, as it only offers white or black versions of the social media icons (I would like blue social media icons that have the exact colour scheme to represent the company I volunteer for) Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Not sure, my company decided to switch from Constant Contact to Envoke. Review Source DW Debbie W. Board Member - Newsletter Director Education Management Used the software for: Less than 6 months ### "Made in Canada - Newsletters at their Best!" July 17, 2025 5.0 Amazing - great customer service, support, quick response time to questions and continued support to help produce a quality newsletter. Pros They are Canadian! The customer service was exceptional. They helped determine what product best suited our needs and did not try to up-sell me. Cons There was nothing I disliked about Envoke. They set time aside to help coach me and explain how to use their product. Alternatives considered [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Envoke Canadian. Customer Service. Easy to Use. Value. Review Source VR Verified Reviewer Manager, Business Intelligence & Analytics Higher Education Used the software for: Less than 6 months ### "Great Tool!" January 20, 2021 5.0 Pros Envoke functionality is great and fully meets our needs. I really appreciate the FANTASTIC customer support, the online documentation and the embedded helper information. This makes it very easy to create lists and filters, upload contacts, build templates and emails and schedule campaigns. We reduced production time significantly- it only takes a couple minutes to setup an email campaign! I also really like the AB testing functionality (very easy to use and very effective), the welcome autoresponders or how easy it is to resend to contacts who did not open. Highly recommend this tool! Cons New features are added all the time. This is much appreciated! Alternatives considered [Cyberimpact](https://www.capterra.com/p/181270/CyberImpact-Email-Marketing/) Reason for choosing Envoke Customer Service, Data & Security Compliance, Features, Price Switched from [Campaigner](https://www.capterra.com/p/266291/Campaigner/) Poor customer support, glitchy software Review Source CL Caroline L. Associate Director Education Management Used the software for: Less than 6 months ### "User friendly and several resources available" January 31, 2025 5.0 Really enjoy using Envoke and the general look of our newsletter that looks professional. Pros Very user friendly. I found it was easy and quick to get our first newsletter out. Cons There are lots of resources available (this is great!), but it might be helpful to have a few priority resources to review at start, just to get you going. Review Source JS Jason S. Senior Manager, Digital Marketing Leisure, Travel & Tourism Used the software for: 1-2 years ### "I'm a big fan of the marketing data warehouse!" May 11, 2017 5.0 Pros A key component of Envoke is the data management functionality. Envoke has a data warehouse which holds all the interactions with our customers. I love that it is able to track visits from anonymous users even before they fill out a form, and once they do, it connects all their previous data together in a contact profile so we can tell which marketing programs are really working. The single Envoke script that handles all this and more, including installing other scripts, really cuts down on technical work we need to do. It helps manage tracking and reporting. It's a great tracking solution for nontechnical people. The integration of our website forms, tracking and email marketing system is essential. All our marketing data is in a single location and connected to our email database. It means our email list is always current, making email marketing so much easier. I love the fact Envoke can integrate with almost any other system we're using, and the team makes sure those integrations work seamlessly. For example, they recently combined data from their marketing database with other marketing data we track using a third-party data visualization tool - it's been a real win for us internally. I'm a big fan of the personal touch that's provided by the team. Having marketing technology experts I can go to at any time is fantastic. There's never been a point where they've come back and said: "no, it's not possible." The team always works to find a solution. Cons Some of the stand-alone email marketing systems I've used in the past were a little easier to use and had more flexibility of design out-of-the-box in their email editor, but there's still nothing I can't do. That's an expected trade-off when you using an integrated suite instead of a point solution. Review Source Response from Envoke February 22, 2018 You are right; some leading email marketing software providers have more bells and whistles and advanced functionality that Envoke doesn't currently include. Keep in mind, however, that email marketing is only a small part of the Envoke ecosystem as we are not an email marketing point solution. That said, we do recognize the importance of a great email editor and actively work on improvements of the UI, version history, more intuitive workflows, expanded reporting - to name a few. TH Ted H. Team Lead - Graphics Department, Marketing Used the software for: 2+ years ### "Envoke provides excellent customer engagement services. " July 26, 2017 5.0 Pros The software provides so many email templates and options that creating an engaging user campaign is extremely flexible, yet easy. I also find the customer service to be blazing fast, friendly and helpful when we required more complex solutions for our needs. The people at Envoke embody code and design which alleviates a good chunk of my time setting up an email. Envoke are willing to try new things and that has been helpful to us as we grew into online lead management. Cons The only downside I have is that as the site grew some services became buried. A new hire entering into using Envoke's services for the first time may feel intimidated on locating certain functionality or managing/filtering data. Fortunately there is online Chat and a robust support area and their customer service is always on the ball. Review Source Response from Envoke August 1, 2017 Ted, thanks for the kind words! We completely agree with your constructive comments. We're aware we've added a lot of functionality without rethinking the user interface. We're currently focused on the navigation with an eye to making it easier to use for new users. It's comments like yours that keep us improving. Keep all your feedback coming! PB Peter B. Registered Nurse Used the software for: 2+ years ### "Envoke is the perfect solution for my work. It's cost effective and flexible with no long contracts." September 8, 2017 5.0 Pros Envoke being a Canadian company has been important for me. It allows my data to be stored domestically, and they have been very helpful navigating the Canadian Anti-Spam Legislation to help my email to remain compliant. Envoke also has good analytics built right into the platform. This has been very helpful to allow me to streamline the content that I am sending to my subscribers. The email builder tool is fairly intuitive and easy to use and has helped my emails to look more professional. The email builder is quite flexible as well, allowing for many different looks, from their provided templates, as well as having an option for HTML. The Envoke team continues to make updates to the available tools and features. Envoke being accessible completely online has been very helpful as well, as I can update my content from anywhere at any time. The Envoke team is also very helpful. They often are able to answer questions or provide advice within a few hours through the online 'support tickets,' and are readily available by phone for more urgent matters. The full lead generation suite from envoke looks amazing, however at this point I can only speak to the email tools, but the same credit based system is used, so the cost for use of this would be fairly reasonable as well. Review Source JB Jennifer B. Communications & Community Animator Commercial Real Estate Used the software for: 2+ years ### "Effective, affordable, easy to use product with excellent customer service!" October 6, 2021 4.0 Envoke offers what a large email marketing program offers at a similar price with better customer service. And we prioritize working with local, small businesses. Pros Effective, affordable, easy to use product with excellent customer service. Cons I would have said the user language was different than I was used to, but they recently upgraded this, and I find it makes more sense to my level of experience. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Same price for same product Local supplier Review Source AW Anderson W. Vice President Commercial Real Estate Used the software for: 2+ years ### "Have used their services for over 15 years and very happy with experience" August 5, 2017 4.0 No other way to send thousands of B2B emails and get the statistics that they have. Wish I had taken the CASL issue more seriously earlier in the process Pros Well laid out and flexible for viewing several reports. Fast too. Easy to navigate. Reliable, only down once or twice in 15 years and I'm on it often during the day. Cons The save button on the contact screen isn't line up with the close button above it. The formatting in my newsletters is awkward...can't seem to get the line spacing right above and below an image. Review Source ND Nicole D. Communication and Engagement Specialist Information Technology and Services Used the software for: 1-2 years ### "User-friendly, robust software" February 2, 2023 5.0 I have been using Envoke for almost 2 years now. I have used similar platforms in the past and I can truly say that Envoke provides an easy-to-use software for many uses. Pros It's list management, statistics, and easy-to-use templates Cons The fact that you cannot immediately see why an email address has been rejected when uploading new contacts - you are required to click through to another location to view the rejected records. Review Source BS Brandon S. Marketing Strategist Automotive Used the software for: 2+ years ### "Envoke for email marketing " May 11, 2023 5.0 Very positive from the actual product to the support. Pros Very easy user-interface to create engaging, unique email campaigns. No coding knowledge required. Cons I wish there were more mobile focussed email designs. Review Source RB Ruth B. Marketing Strategist Automotive Used the software for: Less than 6 months ### "The Ultimate Email Software " December 17, 2020 5.0 Easy to use. Great open rates. Great click-through rates. Highly recommend. Pros The builder is both easy and intuitive to use. An important combination for email marketers who are on the platform daily. Cons I find that there is a lag when creating custom HTML emails - have not tested this out since the new update. Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/) Reason for choosing Envoke Came highly recommended. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Email ending up in junk. Review Source SH Sue H. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### " Nice platform for email marketing. Fantastic customer support - always prompt and helpful." September 6, 2017 5.0 Pros I like the ease of use. The template makes consistency easy to achieve and simplifies the process. Cons I dislike finding photos stored in the photo library as they appear in one long list. I would like to be able to move them into subfolders. Review Source MB Megan B. Communications and Systems Manager Education Management Used the software for: Less than 6 months ### "Envoke email marekting tool" June 17, 2020 5.0 The customer service / help team is small but incredibly responsive. They always adhere to a same-day turn around, often replying immediately. I like the personal touch they add. Their help articles are clear and their email or chat responses have always left me with concise answers so I can get my work done efficiently. Pros Nice clean design templates and the Envoke team is always ready to dig in and help us with design tweaks. Their emphasis on security and privacy is excellent and the fact that the servers are Canadian make all the difference, as I work for a Canadian organization. Cons I find navigating the image library a little confusing. I'd like to see it in the mega navigation of the software as its own unique space for organizing images. Review Source Response from Envoke June 26, 2020 Thanks for the nice review Megan! The image manager is under review and up for upgrades soon to work better for you. I reached out by email to get your thought about this in more detail. GR Gary R. Assist. Webmaster Used the software for: 2+ years ### "Worked with Envoke for a number of years now and I've found the UI very easy to work with." July 28, 2017 4.0 Pros The advanced stats for clicks, opens, tracked URLs, failures, etc. The speed at which support tickets are resolved. Cons Hard to say, I've always found it easy to use and have never had a bad experience with the software/application. Review Source Response from Envoke August 1, 2017 Thanks Gary, We've always been proud of the advanced stats, allowing drill down to individual contact records ¿ including errors ¿ but the truth is the interface has become a little old. So, we have a serious upgrade to the stats interface on the way! I expect to see it in the next few weeks. I'd love to hear your feedback in the support system JK Julia K. Digital Communications Manager Education Management Used the software for: Less than 6 months ### "I have been continually impressed by Envoke. " July 28, 2017 5.0 Pros The customer service is fantastic, very responsive and helpful. The software runs quickly and is intuitive to use. Cons Uploading lists took me a little bit to figure out as there's more steps involved than previous applications I've used. Review Source Response from Envoke August 1, 2017 Thanks Julie, We're very appreciative of your kind words on our customer support and ease of use. We take our import functionality seriously as we want to keep our customer databases clean and CASL compliant. To do that we need to ask quite a few questions in the import process. That said, we are working hard to make it more user friendly and appreciate any specific feedback. For example, we're about to release a function that allows importing of multiple values in a single column. This saves a lot of time for anyone who needs to import many possible answers to a single question. Let us know if you have anything specific you'd like us to address! NK Nadia K. Web Support Analyst Education Management Used the software for: 1-2 years ### "Great product for newsletters " November 14, 2020 5.0 I've been using Envoke for a long time and every time I have a question, their support team is always there to help. The waiting time is usually less then specified in chat and they even can provide a video instruction customized for your needs. I have all the tools I need to create nice templates for my newsletters and analyze the statistics of clicks afterwards. Pros \- Intuitive interface; - Great support; - Nice statistics; - Wide variety of available tools. Cons Updates too frequent and require adaptation each time Review Source Response from Envoke November 19, 2020 Thank you for your nice review! We understand that there are many updates and changes need getting used to. The updates happen to improve functionality so overall we believe many updates in the right direction are helpful. If you need help adapting to a new feature you can always ask us via chat or book a video call. Have a great day! SN Stéphanie N. Executive Assistant Research Used the software for: 2+ years ### "I've used Envoke since 2013. I really like it; yet, I don't even use all the features available!" July 31, 2017 4.0 Pros Their customer service/support centre is very fast, efficient, and responsive. It is very reassuring to know that if you have a problem, it is going to be addressed and fixed quickly. Cons It would be nice if exported files (in Excel) kept French accents and special characters formatting, automatically. One still needs to go through some extra steps in Excel in order for the accents and special characters to show correctly. Review Source Response from Envoke August 1, 2017 Thanks for your kind words Stéphanie, We have a new version of the export/import functionality coming out in the next week or so. I'll check and see if this addresses your issue with French characters. If not, I'll make sure development is aware of the problems you mentioned so we can solve this issue for you. 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