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Abacus Private Cloud

Abacus Private Cloud

3.7 (116)
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What is Abacus Private Cloud?

Abacus Private Cloud provides anywhere, anytime access to your business with a purpose-built, secure, and compliant workspace, dramatically reducing IT management burdens and costs, while increasing your organization's teamwork and productivity.

Do you work for Abacus Private Cloud?Claim this product profile

Abacus Private Cloud Integrations

Constant Contact logo
Constant Contact
Comm-unity logo
Comm-unity
QuickBooks Time logo
QuickBooks Time
Dropbox Business logo
Dropbox Business
Microsoft Excel logo
Microsoft Excel

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How much is Abacus Private Cloud?

Starting From:
$200 Per Year
  • No free trial
  • No free version
Pricing Details (Provided by Vendor):
Please contact CARET for pricing details.

Abacus Private Cloud Features

What solutions does Abacus Private Cloud provide?

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Key user insights about Abacus Private Cloud

Based on of verified reviews collected between February, 2017 and October, 2022
avatar 1avatar 2avatar 3

Cloud services

Based on 36 reviews
Users appreciate the cost savings and cloud accessibility provided by Abacus Private Cloud, noting that it has saved their firms significant amounts in IT management fees. They find the cloud performance reliable and enjoy the convenience of accessing the cloud from anywhere, which makes their work more flexible and efficient. However, they also experience service interruptions and connection issues, which can be frustrating and disruptive, and some have faced difficulties with contract terms, such as unexpected auto-renewals and challenges in terminating services.

Performance lag

Based on 25 reviews

Users frequently encounter performance lag issues with Abacus Private Cloud, which significantly impacts their productivity. They report constant lags in software functions such as printing, switching display modules, and pulling reports, making it difficult to get work done efficiently. Additionally, they experience latency and slow connection speeds, which can be particularly problematic when working offsite, leading to delays and interruptions in their workflow.

Pros

  • I love love love the NOTES section. When I do anything at all I put them into notes.

  • This platform outsources office computing (in my case, for a law office) to a proven, trusted vendor that provides excellent customer service, reliability and stability.

  • What we have enjoyed the most with APC is their customer service. The technicians that we have dealt with have been dedicated to finding a solution.

  • THE APC platform does has some very useful features, like remote connection and 24- hour IT support. The techs are also funny, kind, and more than accommodating faced against some grouchy lawyers.

Cons

  • When the system is down, you are dead in the water. You loose access to everything.

  • Horrible, cumbersome integration with Microsoft 365 (which was forced upon us - we didn't know that when we contracted).

  • Initial sizing of systems needs was way off; forced me into poor service or 30% price increase and you are stuck with the contract even though it was their mistake.

  • We're a small firm of 10 employees and I would put the implementation cost so far in lost productivity. This has been the single worst consumer experience of my life.

Most Recent Video User Review for Abacus Private Cloud

SEE ALL VIDEO REVIEWS
Video Review

Worst business decision of my career

2.0
Posted on May 14, 2021POSTED BY:

Michaael C.

PresidentLaw Practice
Reviewer Source

Most Helpful Reviews for Abacus Private Cloud

Ada G. avatar
Ada G.
President
Law Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 27, 2018

"A Robust solution for today's mobile office needs"

Overall: Customer rep went above and beyond for me. He did the following for me: He helped me update a laptop running remote access to the APC Cloud so the toolbar could be updated to include a size retractable feature; reinstalled the Message Slips icon; updated java; and created access in the APC to scan folders located on the local computer for 2 laptops accessing the APC. He also recommended the use of micro SD cards to expand storage capabilities for the laptops included in our Abacus subscription. This was really important because these laptops have limited resources and performing Windows updates was becoming impossible. Rep did all of this without missing a beat. Our lives were made a whole lot easier today because of rep' diligent help! Thank you so very much!”

Pros: The software has a wealth of features that can make tracking cases and billing so much easier.

Cons: It does take a while to learn most of the features but it is worth the time.

Autumn B.
Owner
Law Practice, 11-50 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
2.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
March 24, 2020

"Cloudbased for Times Such as These"

Pros: Fully mobile cloud base and exactly the same no matter where you use it. I love the feature that prompts you to bill.

Cons: It can be glitch-y and hard to get a person to understand the issues when you call customer service. It is expensive.

Switched From: ProLaw

Vendor Response

By CARET on March 25, 2020
Hi Autumn, Thank you for your feedback. We greatly appreciate it! Would you be interested in being one of our featured customer stories? We are hearing countless testimonials about our APC environment due to the current state and we want to share your experience! Let me know what you think! Natalie Lara The AbacusNext Marketing Team
LAURA K.
Manager
Accounting, 11-50 employees
Used the software for: 1-2 years
Overall Rating
2.0
Ease of Use
4.0
Customer Service
2.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
5/10
Reviewer Source
Source: Capterra
July 20, 2020

"Promises made, not kept"

Overall: I would not recommend it for a multi-office accounting firm. The concept is great if it works. I would definitely talk to a tech person, not the sales person, before even considering the switch. In addition, if there is any hesitancy on their end about a program, etc..., I would not go with them. They have a problem with the right hand knowing what the left hand has promised and they drop off the face of the earth when they don't know what to do to assist you with a problem.

Pros: The transition was mostly smooth but there were a couple of programs that we could not get to work on the cloud. It was nice having (mostly) all programs in one place for access because we have two offices that are dependent of each other for data purposes but we could access the other office data if needed.

Cons: Abacus knew everything about our firm at the outset, even before we signed the contract, and yet they did not allow enough resources (processing power) for us to work efficiently. The programs always had some lag to them and we could never find the right person to address our issues. We went through a tax season with minimal support and slow programs and their answer ended up being not enough resources and a hefty price tag to get us up to where we should have been in the first place, but they just wanted to make the sale. We were assigned a person as our liason and most often we would not get a response when reaching out to them, so we would reach out to our sales person and basically anyone who would listen just trying to get help. Both of our office's internet speeds were over what was required, so that was not our issue. We feel like we were talked into something to make the sale, then we were put on the back burner and not provided what we were promised. We purchased early September and promised to be up and running by end of October and by the we were not fully functional yet in January. Granted we have a good many programs, but again, it was all provided to them up front and they guaranteed it would not be a problem. We cut ties the following October, after working in it for 1 tax season and not getting the results we needed to run efficiently without a large additional monthly outflow.

Reasons for Choosing Abacus Private Cloud: Price and promise of ease, use, and speed
Lynne W.
Office Manager
Accounting, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 28, 2020

"Cloud Review from a small business"

Overall: The Cloud allows us to support our clients by being able to login from different locations and help them with their Quickbooks issues. Saves us a lot of time - which is great!

Pros: Most important to us is that our clients can login easily to the Cloud and access their software - and if they get stuck, we can login too and see what they are doing. Saves us from traveling to each client's office. The Tech support people are wonderful and very friendly!

Cons: We seem to have the same problem when our clients can't login. If too many of our clients logout improperly, the Cloud gets stuck and won't open for anyone. Somehow, this seems like it should be a fixable problem. Also, the Cloud seems a little pricey for our small company.

Herb E.
Owner
Law Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 11, 2020

"APC is a User Friendly Cloud Environment"

Overall: Very positive so far, although we did get hit with about a 25% price hike when I renewed for another 3 years last month (albeit with more features and memory, more secure email and storage space)

Pros: Remote access is very reliable. Creating a ticket for repair or upgrade is easy and straight forward and they respond fastest this way. I also like how they remote in to solve problems with my individual machines.

Cons: Several times per day, the APC will black out if resources on my computer are being stressed. Wait times for customer service are sometimes long.

Reasons for Choosing Abacus Private Cloud: Not applicable, but I already was an Abacus Law customer and this is another one of their products, and the 2 work together seamlessly.