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Abacus Private Cloud provides anywhere, anytime access to your business with a purpose-built, secure, and compliant workspace, dramatically reducing IT management burdens and costs, while increasing your organization's teamwork and productivity.
Provider
CARET
Located In
United States
Foundation
1983
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, In Person, Documentation, Live Online, Videos
Support
FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat
Abacus Private Cloud is the ideal solution for any practitioner looking to outsource the management of all aspects of its firm's technology while ensuring that all of its data is secure.
Content Source: Abacus Private Cloud
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Users frequently encounter performance lag issues with Abacus Private Cloud, which significantly impacts their productivity. They report constant lags in software functions such as printing, switching display modules, and pulling reports, making it difficult to get work done efficiently. Additionally, they experience latency and slow connection speeds, which can be particularly problematic when working offsite, leading to delays and interruptions in their workflow.
Users have mixed experiences with the call support provided by Abacus Private Cloud. They appreciate the technical assistance and responsiveness of customer service when they manage to get through, noting that the IT personnel are knowledgeable and helpful. However, they often face long hold times, unresponsive key contacts, and difficulties in accessing a live person, which can be frustrating and time-consuming when they need immediate support.
Pros
I love love love the NOTES section. When I do anything at all I put them into notes.
This platform outsources office computing (in my case, for a law office) to a proven, trusted vendor that provides excellent customer service, reliability and stability.
What we have enjoyed the most with APC is their customer service. The technicians that we have dealt with have been dedicated to finding a solution.
THE APC platform does has some very useful features, like remote connection and 24- hour IT support. The techs are also funny, kind, and more than accommodating faced against some grouchy lawyers.
Cons
When the system is down, you are dead in the water. You loose access to everything.
Horrible, cumbersome integration with Microsoft 365 (which was forced upon us - we didn't know that when we contracted).
Initial sizing of systems needs was way off; forced me into poor service or 30% price increase and you are stuck with the contract even though it was their mistake.
We're a small firm of 10 employees and I would put the implementation cost so far in lost productivity. This has been the single worst consumer experience of my life.
Most Recent Video User Review for Abacus Private Cloud
SEE ALL VIDEO REVIEWSWorst business decision of my career
Michaael C.
"A Robust solution for today's mobile office needs"
Overall: Customer rep went above and beyond for me. He did the following for me: He helped me update a laptop running remote access to the APC Cloud so the toolbar could be updated to include a size retractable feature; reinstalled the Message Slips icon; updated java; and created access in the APC to scan folders located on the local computer for 2 laptops accessing the APC. He also recommended the use of micro SD cards to expand storage capabilities for the laptops included in our Abacus subscription. This was really important because these laptops have limited resources and performing Windows updates was becoming impossible. Rep did all of this without missing a beat. Our lives were made a whole lot easier today because of rep' diligent help! Thank you so very much!”
Pros: The software has a wealth of features that can make tracking cases and billing so much easier.
Cons: It does take a while to learn most of the features but it is worth the time.
"Cloudbased for Times Such as These"
Pros: Fully mobile cloud base and exactly the same no matter where you use it. I love the feature that prompts you to bill.
Cons: It can be glitch-y and hard to get a person to understand the issues when you call customer service. It is expensive.
Vendor Response
"Promises made, not kept"
Overall: I would not recommend it for a multi-office accounting firm. The concept is great if it works. I would definitely talk to a tech person, not the sales person, before even considering the switch. In addition, if there is any hesitancy on their end about a program, etc..., I would not go with them. They have a problem with the right hand knowing what the left hand has promised and they drop off the face of the earth when they don't know what to do to assist you with a problem.
Pros: The transition was mostly smooth but there were a couple of programs that we could not get to work on the cloud. It was nice having (mostly) all programs in one place for access because we have two offices that are dependent of each other for data purposes but we could access the other office data if needed.
Cons: Abacus knew everything about our firm at the outset, even before we signed the contract, and yet they did not allow enough resources (processing power) for us to work efficiently. The programs always had some lag to them and we could never find the right person to address our issues. We went through a tax season with minimal support and slow programs and their answer ended up being not enough resources and a hefty price tag to get us up to where we should have been in the first place, but they just wanted to make the sale. We were assigned a person as our liason and most often we would not get a response when reaching out to them, so we would reach out to our sales person and basically anyone who would listen just trying to get help. Both of our office's internet speeds were over what was required, so that was not our issue. We feel like we were talked into something to make the sale, then we were put on the back burner and not provided what we were promised. We purchased early September and promised to be up and running by end of October and by the we were not fully functional yet in January. Granted we have a good many programs, but again, it was all provided to them up front and they guaranteed it would not be a problem. We cut ties the following October, after working in it for 1 tax season and not getting the results we needed to run efficiently without a large additional monthly outflow.
"Cloud Review from a small business"
Overall: The Cloud allows us to support our clients by being able to login from different locations and help them with their Quickbooks issues. Saves us a lot of time - which is great!
Pros: Most important to us is that our clients can login easily to the Cloud and access their software - and if they get stuck, we can login too and see what they are doing. Saves us from traveling to each client's office. The Tech support people are wonderful and very friendly!
Cons: We seem to have the same problem when our clients can't login. If too many of our clients logout improperly, the Cloud gets stuck and won't open for anyone. Somehow, this seems like it should be a fixable problem. Also, the Cloud seems a little pricey for our small company.
"APC is a User Friendly Cloud Environment"
Overall: Very positive so far, although we did get hit with about a 25% price hike when I renewed for another 3 years last month (albeit with more features and memory, more secure email and storage space)
Pros: Remote access is very reliable. Creating a ticket for repair or upgrade is easy and straight forward and they respond fastest this way. I also like how they remote in to solve problems with my individual machines.
Cons: Several times per day, the APC will black out if resources on my computer are being stressed. Wait times for customer service are sometimes long.