# Page 2 | Abacus Private Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Abacus Private Cloud the right Remote Work solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183454/Abacus-Private-Cloud/reviews --- Abacus Private Cloud 3.7 (117) [View alternatives](https://www.capterra.com/p/183454/Abacus-Private-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Abacus Private Cloud ## Showing most helpful reviews Showing 26-50 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HM Harry M. President Food & Beverages Used the software for: 2+ years ### "Down Time, Latency issues hurts our business" November 20, 2024 1.0 They changed their name to Caret and it only got worse. We are looking to post online publicly how dissatisfied we are with Caret/AbacusNext cloud service. It is a consistant ongoing problems with the loging into the cloud, latency issues and lack of concern on their part about the down time and loss of business for us. We would be happy to join a class action against Caret / AbacusNext to get out of our contract and move on. Pros 5 years ago good but too expensive. We have been a client for over 10 years Review Source Michael S. Partner Law Practice Used the software for: 2+ years ### "Abacus Law Software is awkward to use, missing features, full of errors and the Cloud does not work " January 25, 2022 2.0 The first 1 1/2 years of Abacus Private Cloud was fine. Then they changed my "private server" or reduced allocated RAM memory, resulting daily crashes. Avoid all Abacus products. They refused to let me out of the last year of my three year contract. They also lied about backup (only 30 days of back up unless you pay them more). They do not let you add any third party cloud based backups except Dropbox if you can get it to work. The customer rep does nothing to help. Pros It allows easy remote access through remote desktop Cons Avoid all abacus products. The Abacus Law software practice management is clunky, slow and counterintuitive. It also uses outdated judicial council forms, has spelling errors, the billing and accounting is awkward and not designed how a lawyer thinks to bill a client. The Abacus Private Cloud is NOT private, but a shared server, which is a lie when they sell it to you. The APC will not work well and crash almost daily. They try to upsell you more "allocated memory" after they change the settings to make your "private cloud" not work well. The Customer Rep service is non-existent. However, the individual IT techs are extremely nice, they vary in abilities, but they also express they are hampered by what they can do. It also seems that after Abacus was sold last year, they reduced services and even if you have a contract they want to provide less service and charge more. Reason for choosing Abacus Private Cloud Because it included the Abacus law software. Now we regret the swtich. Review Source JB Janet B. Owner Accounting Used the software for: 2+ years ### "Poor experience(s), plural, long support waits, inflexibility, you have better solutions for Lacerte" July 19, 2021 3.0 I could see a 20 CPA firm who are growing and need the CRM to track clients and contacts using this and it not being too costly, but it is to costly in both price and downtime due to long support hold time to be a good partner for 1 to 10 CPA/tax preparer businesses. Pros Years ago OfficeTools was a way to share client contact information with employees, and integrate a billing system and CRM, but now there is much better competition out there for the cost they charge. Now I will use Right Networks' secure hosting solution for Lacerte, combined with SmartVault for storage for a one-stop cloud based remote work environment with 24 x 7 live support compared to AbacusNext. Cons Wow, where do I start? It is NOT meant for very small businesses like mine as I have downsized over the years, and AbacusNext has proven very inflexible with my request to terminate a very short time after an unannounced autorenewal. I asked to terminate and they said I had (unknown to me) just autorenewed and there was "nothing they could do," I would be forced to pay for a full year of full service. I mentioned an employee told me in writing I could change my service lineup slightly and save $200-$300/month just a few months earlier. Very boor business policies from sales. Prepare yourself for very long support hold times which will be interruptive to doing business, and then long times on the phone with tech support while they try to handle your issues. If you use Lacerte and host it with them, the cost of the time you will lose to waiting while your system access is down for any reason, or to sit through a Lacerte update at a busy time, as just two examples, will outweigh any benefit compared to their competitors. It is awful. You, you will spend 20 minutes to sometimes 45 minute to work with IT once you reach them. The IT personnel are great, they are not the issue, once you get them "live" on the phone (for 20 to 45 minutes). Reason for choosing Abacus Private Cloud At the time I upgraded to AbacusNext I was told Office Tools would be improved, that the portal feature in their software would work in the near future, and more. It is a clunky product which was never able to integrate with Outlook and when I wanted to take data out of OfficeTools, I was told it would be "print to PDF" or "export our limited reports to ".csv" format. I was entirely unable to download my contact database and data in custom fields upon leaving their service in the rearview mirror. Review Source LK LAURA K. Manager Accounting Used the software for: 1-2 years ### "Promises made, not kept" July 20, 2020 2.0 I would not recommend it for a multi-office accounting firm. The concept is great if it works. I would definitely talk to a tech person, not the sales person, before even considering the switch. In addition, if there is any hesitancy on their end about a program, etc..., I would not go with them. They have a problem with the right hand knowing what the left hand has promised and they drop off the face of the earth when they don't know what to do to assist you with a problem. Pros The transition was mostly smooth but there were a couple of programs that we could not get to work on the cloud. It was nice having (mostly) all programs in one place for access because we have two offices that are dependent of each other for data purposes but we could access the other office data if needed. Cons Abacus knew everything about our firm at the outset, even before we signed the contract, and yet they did not allow enough resources (processing power) for us to work efficiently. The programs always had some lag to them and we could never find the right person to address our issues. We went through a tax season with minimal support and slow programs and their answer ended up being not enough resources and a hefty price tag to get us up to where we should have been in the first place, but they just wanted to make the sale. We were assigned a person as our liason and most often we would not get a response when reaching out to them, so we would reach out to our sales person and basically anyone who would listen just trying to get help. Both of our office's internet speeds were over what was required, so that was not our issue. We feel like we were talked into something to make the sale, then we were put on the back burner and not provided what we were promised. We purchased early September and promised to be up and running by end of October and by the we were not fully functional yet in January. Granted we have a good many programs, but again, it was all provided to them up front and they guaranteed it would not be a problem. We cut ties the following October, after working in it for 1 tax season and not getting the results we needed to run efficiently without a large additional monthly outflow. Reason for choosing Abacus Private Cloud Price and promise of ease, use, and speed Review Source Russell B. CEO Accounting Used the software for: 2+ years ### "Stay away at all costs!" May 17, 2022 1.0 Absolutely dreadful. The worst experience I have ever had with any company in 20+ years of business. I am stuck in a contract paying hundreds of dollars per month for an unusable piece of garbage. Pros The sales pitch is a managed, hosted VM environment with integrated technical support. Cons The VMS are completely unusable - slow, buggy, bogged down when anyone is running anything. No one can get any work done due to excessive lag. Many, many support tickets have been opened and no resolution has been given. I eventually gave up after 6 months and stopped trying to use it. Unfortunately I am stuck with a 5 year contract and so still have to pay. They tout 24/7 support. We called several times after hours and were told to leave a message and someone would call back. Not. One. Time. did anyone call me back. Having to call in for help every time we need to install an update is a huge annoyance. Switched from [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Azure's costs were going up every month with no end in sight. I needed fixed costs where every conceivable metric didn't result in an additional charge. Review Source NU Norman U. Lawyer/owner Law Practice Used the software for: 2+ years ### "Moving to the Abacus cloud was quick and expertly executed. Very Pleased!" June 16, 2017 5.0 I run my entire law practice using Abacus Law and APC. Pros Abacus Law is indispensable in my practice. I've used it for many years and have adapted it to the specific areas of my practice. The calendaring system keeps me on track so that I meet all deadlines on time. Using Rules in calendaring allows me to enter many calendar items at once with just a few mouse clicks. Form generation and Outlook integration are wonderful features and easy to use. All of this is made even better using Abacus Private Cloud. Not only is Abacus Law always up-to-date, but Office 365 is always current as well. Additionally, not enough can be said for the excellent customer and technical support services provided by Abacus Law experts. I can say without hesitation that if you have an occasion to need help with an issue you will be very pleased with the attention you will receive. I used Abacus Law from an office-based server for many years. Servers aren't cheap. I upgraded my server every 4 to 5 years. Paying an IT tech to install the server, load all the software, and get all workstations connected more than doubled the cost of the server. Furthermore, I had the recurring cost of maintenance, protection against viruses, spyware, malware, ransomware etc, plus the cost of off-site backups. All those issues were a drain on my productivity and nerves. Therefore, I pulled the trigger and moved to Abacus Private Cloud. I'm extremely pleased with how easy the transition went. APC has it all figured out. Cons I have no real criticism to report. On my wish list would be a more robust word processing capability in the Notes windows, which would automatically check spelling and allow for easy-to-insert macros for boilerplate text entry - similar to quickparts and autocorrect features in Word. Review Source Response from CARET June 16, 2017 Thank you for taking the time to provide us with feedback about your experience with Abacus. We are delighted to serve you with technology solutions that help you run your firm efficiently and securely! DS DAniel S. Controller/IT Accounting Used the software for: 2+ years ### "Happy about the effort and response. " March 17, 2020 3.0 A roller coaster ride. There are good and bad things about this set up and company. I know they went through some growing pains themselves and we road along with them. I fee like they are heading in the right directions and making progress. Pros It is cloud based Uses the remote desktop system Creates a remote environment to function in. Security Support response has been getting better each year. Cons The overall cost is twice as much as everyone else. The control over the Office 365 account makes it difficult to efficiently function with our growing company. There have been features with the office 365 account that we would like to explore but can't because of the lack of control we have over the account. The constant issues that come up where the issue is tied to server resources or the lack there of. After two years I would hope the server needs were more dialed in. I also don't get the feeling that anyone takes the time to understand a 3rd party software. We use Lacerte, along with "1000" other clients, and there doesn't seem to be a Lacerte expert nor is there a partnership with Intuit to install it correctly in a terminal server environment. I have had 4 different people install lacerte it different ways (on the X drive, on the C drive, on a separate SSD drive,) Reason for choosing Abacus Private Cloud At the time the promised services were appealing for what we were trying to accomplish. Price point made sense because we "wouldn't need" internal I.T support. We later found out that wasn't the case. Review Source Zuhairah A. Marketing Communications Specialist Internet Used the software for: 2+ years ### "Private cloud for a business" June 5, 2021 4.0 Pros The critical thing for us was that our consumers could quickly enter into the Cloud and retrieve their program - and that we can log in and see what they're doing if they get stuck. We don't have to go to each client location. The tech support staff is fantastic and delightful! Cons When our clients are unable to log in, we appear to be experiencing the same issue. The Cloud becomes frozen and can't even open for anybody if enough of our customer's log out incorrectly. This problem appears to be solvable in some way. In addition, the Cloud seems to be a little pricey. Switched from [Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/) Google Cloud is too confusing and little bit expensive for me to use it individually. Review Source AD Anne D. Paralegal Legal Services Used the software for: 2+ years ### "Easy file sharing and information retrieval" March 26, 2020 4.0 Positive. It allows us to keep records on a large number of clients and files and to allow anyone in the office to retrieve the file. We are now able to retrieve 12 years of file information at the click of a mouse. Being able to view the calendar and files when we are cut off from the physical office is a wonderful perk. Pros We started with Abacus back in 2008 and switched to the Private Cloud about 4 years ago. Our office is on a barrier island in Florida so the Cloud made sense to us. We are able to work from home after evacuation orders are in place (until we loose power and internet) and don't have to worry about whether our backups are in a safe place -- all our information is safe and available to us through remote access. We love the fact we can open any client's file from any workstation and answer their questions. No more running around looking for a physical file before we can help them. Cons Lag times. On a normal in-office day everything usually runs fine. Except when the internet is down. Then all work grinds to a halt. When working offsite there can be a lag or delay that can get irritating. We also have several office staff members who are resistant to training and do not use it to its full ability. The same staff members are highly critical when glitches occur. Reason for choosing Abacus Private Cloud They simply couldn't do everything Abacus Private Cloud does. In addition the amount of data that would not be able to be transitioned to a different system made it not even worth the effort to downsize our existing programs. Review Source SS Sandra S. Managing Partner Law Practice Used the software for: 2+ years ### "Don't Waste Your Money - Not Worth It!" February 14, 2022 1.0 The worst. Pros Both the software and support failed miserably to meet our firm's basic needs. Trusting Abacus is a decision we deeply regret. Cons Our firm was unable to utilize the features of this software, and yet, when we made that known to Abacus, they refused to let us out of our five year contract. Over 15K for nothing!! Don't do it! You will regret it! Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Abacus Private Cloud Had previously tried Clio and was disappointed with that product. The salesman for Abacus convinced us that their software and support would be better. It wasn't. Review Source RD Randal D. Co-Founder, VP Accounting Used the software for: 6-12 months ### "We Started The Process Of Moving From Cloud9 To Abacus Next Sept 2017 Now Late Feb 2018 Horrible!" February 27, 2018 1.0 Pros With over 40 years experience owning and operating several companies and have been "sold" by some of the best of the best and am not easily mislead until Abacus Next came along. I am willing to pay a premium price for premium service. I am not willing to pay a premium price for the opportunity to be anybody's Beta Tester and help them figure out what to do. When I asked for a link to documentation regarding how to login to the server and add a client I was told there is no documentation. What do I like best about Abacus Next? They are great entertainers and have helped me keep my blood moving. Cons We have heard nothing but excuses and spin and more spin. And practically everyone we have contact with at Abacus Next is continually pressuring us to buy more services. NOT GOING TO HAPPEN!! We are supposed to be transitioned off Cloud9 on March 05, 2018 but after today's dismal performance, another episode in the painful saga of Abacus Next we shall not let them move us until later in 2018 or 2019 even if it means we need to start some legal action. Today we got even more spin from their tech support who was supposed to assist with mapping out the process for our upcoming transition. He is a very nice, likable guy but did not appear to have a clue about anything. No idea how to set up a new client, what to put in the fields, could not even get us logged into our server. It appeared he was being coached by someone who knew even less than he did. It appears to me from what little I know from reading material on their website, their newsletters and other parts of the web that Abacus Next is in a growth mode buying up other companies. This concerns me deeply, and I wonder if they are growing so fast that they could get themselves in trouble. I have a bad gut-feeling about the stability of Abacus Next. For the record, I do not know anything about how their industry works so I could be mistaken and concerned about nothing. However, I do know good service from bad service, and so far all I have gotten from Abacus Next is terrible service. Review Source DN Denise N. President Accounting Used the software for: 1-2 years ### "Accounting Plus, Inc. Review" June 1, 2020 5.0 We work with the customer service team at Abacus on a regular basis and I can't say enough good things about this group. They are patient, persistent, and easy to work with. We've also worked with staff and managers in other departments at Abacus and have had nothing but great experiences. Pros Our company migrated to APC from a set of 3 in-house legacy servers running all of our firm's software programs. We were vulnerable not only to hardware and software issues, but to the potential hacking of the very sensitive data we had collected over 15+ years in business. Our move to APC completely eliminated these concerns. It also made it possible to relocate our entire staff off-site during the COVID crisis in a matter of hours--something that would have been nearly impossible to accomplish securely and without impact to the performance of the system had we been on those old servers. Cons Our migration to APC wasn't without some frustration and a bit a of learning curve for our staff. Those initial issues were addressed by Abacus and problems were fixed and we're currently very happy with the state of our APC system. My least favorite things about the cloud environment are the difficulties in using local devices (i.e. USB peripherals such as printers, scanners, signature pads, flash drives, etc.) and the inability to load and update our own software on our cloud computers. But we've learned to live with these limitations and have adopted workarounds when possible. Reason for choosing Abacus Private Cloud We chose the Abacus Private Cloud over local hosting companies for the high level of security offered. Review Source James F. Owner Legal Services Used the software for: 2+ years ### "ABACUS PRIVATE CLOUD - EXCEPTIONAL QUALITY, RELIABILITY & SERVICE" October 24, 2018 5.0 This platform outsources office computing (in my case, for a law office) to a proven, trusted vendor that provides excellent customer service, reliability and stability. This enables smaller companies (like mine) to take advantage of economies of scale; and achieve levels of quality, security and dependability in their computing network that otherwise would be to costly if done with local servers and IT support. This is a truly game-changing platform; professionally implemented by a company of top notch network and data center experts. I am completely satisified with Abacus Private Cloud. Pros I have used Abacus Private Cloud since 06/14. Reliability, connectivity, uptime, and customer support are excellent. I eliminated local server hardware, local IT support, and local backups. My decision to go with with Abacus Private Cloud was the best decision I have made in 20 years of using computers in my law office. Cons Seriously, i have not found any downsides to this platform. Review Source RN Robert N. Adoption Attorney Law Practice Used the software for: 2+ years ### "IT IS BETTER THAN CLONING A LAWYER" March 31, 2020 5.0 I am a solo attorney with a multi-state practice. APC has allowed me to automate my practice, from client intake to document production. I have used the Abacus products for over 13 years now and am very satisfied. Pros I have been an Abacus user since 2007 and on the Cloud ever since it was a little puff of smoke. The ability to have all my software managed and updated at one source, on a secure server with almost immediate access to an IT person everyday has turned out to be WAY more cost effective than a piecemeal approach to buying Office 365 here, a case management system and accounting program there, and PDF software at a third place... It not only saves me money, but also tons of time. Cons Way way back when Abacus went online with the Cloud, there were speed bumps (and I apologize for all the 4-letter words in those early emails), but the past few years, it has been very smooth sailing. I like the convenience of having my office EVERYWHERE that I am. Review Source Response from CARET April 1, 2020 Hi Robert, Thank you so much for the kind words! We are always so grateful to hear that our solutions are making a difference for firms! If interested, we'd love to feature your customer story. Just let me know and we will set up a brief interview at your convenience! DW Douglas W. CEO Law Practice Used the software for: 2+ years ### "Long Time User" March 17, 2020 5.0 Abacus Private Cloud allows me to do what I do best, provide quality service to my clients. I don't have to think about the software. I have my contacts, my notes, my calendar, all at my fingertips without having to tell a client, "please hold on while I get your file". I am organized and know where everything is without having to "fret". I absolutely enjoy using Abacus. Pros I have been a customer of Abacus for over twenty years. I first started with the company before the Abacus Private Cloud. One of the things that I loved about Abacus was their support. They could and would resolve any problem immediately. When Abacus began servicing customers with the cloud, things became even better. There is nothing better than to simply turn on your computer, go remote and know that all of your work is backed up, protected and accessible. Cons The software has a billing component to it. When it first came out, it was unworkable and I opted out of the billing. I don't know whether it has improved and//or whether the "bugs" have been worked out. Review Source Response from CARET March 25, 2020 Hi Douglas, Thank you so much for your feedback! We love hearing that firms are finding so much success with our APC environment. Would you be interested in being a featured customer story? Please let me know if you are interested! Natalie Lara The AbacusNext Marketing Team Thomas R. Board Member Accounting Used the software for: 1-2 years ### "You don’t matter to Abacus" December 30, 2018 1.0 If your business has been running too smoothly amd you’re just tired of it. If you’re looking to rack up countless hours hours and lost productivity. If you’re blood pressure is just too low and you love feeling helpless as your employees sit around the office for days waiting for access to your software, then Abacus is for you! Pros Everything about this hosting service is inferior from a user interface standpoint compared to cloud9. Cons “Let’s take all the software and data that are vital to our business and place them at the mercy of Tier 1 techs who will never have any idea how to install/update or repair anything ever but will excel at wasting your time. Also let’s make sure it’s borderline impossible to get the time of day from the upper lever techs or management team if/when you manage to get your problem elevated,” said no one ever. I have sent hundreds of emails amd spent hundreds of hours on tech support issues over the last 16 months. Switching to Abacus was easily the worst business decision I have ever made. Review Source ZB Zachary B. Partner Law Practice Used the software for: 2+ years ### "Great Service - but it’s getting pricier " March 17, 2020 5.0 I think it’s a great product. With great functionality. Overall it’s a must have product. There are some areas that could be improved, but I have always felt like Abacus was always self evaluating and continually improving functionality and features. They listen and problem solve whenever you have problems. Pros The front and back office functionality is great. The abacus system and matters combined with the accounting piece is huge. Cons When it crashes, it gets frustrating. Sometimes the accounting software boots you out mid billing and that is extremely frustrating. And after hours, it isn’t as easy as it used to be to get assistance, so we find ourselves waiting until normal business hours, which impacts our ability to be in court as we are sometimes dealing with abacus issues instead. Reason for choosing Abacus Private Cloud Tightly integrated, good training, and made sense to me. Review Source Response from CARET March 25, 2020 Hi Zachary, Thank you so much for your feedback! We love hearing that firms are finding so much success with our solutions. Would you be interested in being a featured customer story? Please let me know if you are interested! Natalie Lara The AbacusNext Marketing Team FD Frederick D. Attorney Legal Services Used the software for: 2+ years ### "What Happened?" June 11, 2020 3.0 It used to be a responsive tech provider. Pros I have used Abacus software for about eight years, and Abacus Private Cloud/Next since it began. Until yesterday, I have received good technical support. I have now called eight times in the last 24 hours, and no one will return my call. I did receive an email from someone - once - who said he had called and left a message, but no call or message was received on my phone. I even used a separate phone on one call, in case they were blocking my number for some reason, but still no call back. I emailed the person who emailed me, and still no response. I cannot have my law practice shut down for a day - or more - just because some sharp MBA manager outsourced their tech support to ... god knows where! Cons It is vastly to complicated to use for any law firm smaller than 50 lawyers. Alternatives considered [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) Reason for choosing Abacus Private Cloud Mistake Review Source JA Jennifer A. Business manager Law Practice Used the software for: 2+ years ### "Fantastic cloud product" August 18, 2020 5.0 I am very pleased with this product. Pros I was worried about transitioning all of our data to the cloud but could not be more pleased with this product. I especially love the ability to work from any computer anywhere. The product is stable and reliable. Cons There were some things that did not transfer from our prior legal software but the important things all transferred. Alternatives considered [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)[Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing Abacus Private Cloud This checked off all the boxes for all the things that we were looking for. Review Source MN Marla N. Legal assistant Law Practice Used the software for: 2+ years ### "Highly recommend Abacus Private Cloud" March 30, 2020 5.0 Very positive, most importantly the support team is quick to respond and always able to help. I recommend APC highly. Pros The most important feature of the Abacus Private Cloud is the safety of the product. No fear of our computer being hacked. Everything thing is on the cloud. The software program keeps us organized, every matter is linked with names, notes, e-mails, documents and billing. It saves time and actually pays for itself in making sure all the work you do gets billed. Cons We initially purchased the Abacus software approximately 10 years ago. We switched to APC approximately 6-7 years ago, and have never regretted our decision. Review Source Response from CARET June 18, 2020 Hi Marla! My name is Natalie and I work in the Marketing Dept for AbacusNext. I wanted to reach out and personally thank you for your feedback on APC. And I wondered if you would at all be interested in standing in as a reference for us with a prospective customer for AbacusLaw in our private cloud? In addition, we are currently looking for customers to feature in a few upcoming campaigns. Please let me know if you are interested in that as well! Thank you again! Sincerely, Natalie EM Elizabeth M. CPA/Owner Accounting Used the software for: 2+ years ### "Very good before Abacus took over" May 19, 2020 3.0 If it hadn't been for the good experience with Cloud9 Realtime, I never would have remained with Abacus. Pros Once we got through the MANY problems encountered and the COUNTLESS hours spent troubleshooting issues with various technicians due to the conversion to the new Windows platform, the software ultimately works and our users have no issues accessing their QB files. Cons The fact that the technical support is hit or miss. There were numerous issues between June and January that cost us hours and hours of time, starting with our emails being blacklisted by Abacus. We spent quite a bit of time being bounced around by your techs insisting it was our mail exchange creating the problem. Then we moved into the Microsoft server upgrade and data conversion. \[SENSITIVE CONTENT HIDDEN\] and his team made this as time consuming as possible for us. After that, we ran into major glitches getting the upgrades to run-more time spent on our end until we found the tech that knew what he was doing. Review Source David C. Estudiante universitario Primary/Secondary Education Used the software for: Less than 6 months ### "Mi experiencia de uso " June 21, 2023 5.0 Me sirve remotamente para gestionar a mi equipo la información que se genera semana a semana, sin preocuparme de perdida o filtración de datos importantes y valiosos. Pros Es una herramienta que se acopla a otros paquetes de programas que me ayuda a compartir información a mi grupo de trabajo, la sincronización de computadores con Abacus es increíble. Cons Pueden incluir entre opciones de servidores públicos y privados para el manejo de información. Review Source Response from CARET August 2, 2023 David, thank you so much for your feedback on Abacus Private Cloud. We love hearing from happy customers like you. MA Mike A. Director of Digital Technologies Legal Services Used the software for: 2+ years ### "Still working out problems 4 years later" August 25, 2020 3.0 Technical Support is usually difficult to connect with (1-2 hour wait for a call back). Would like to say they are excellent, but reliable is the best I can say. Pros APC is not software, but a cloud server. It has been convenient being able to access our files remotely. Cons Implementation did not start for 9 months after signing agreement. Implementation was forced to happen by us. Reason for choosing Abacus Private Cloud We were already under contract. We do not want to move, but are looking for better support from APC. They have restructured their team and the experience is improving. Review Source Response from CARET August 28, 2020 Hi Mike, Thank you for your feedback. you mention that there are still problems being worked out. Do you have any specific issues you'd like me to escalate to our support leadership team? JM James M. Attorney Law Practice Used the software for: 1-2 years ### "Safe and easy" September 11, 2018 5.0 The main benefit is the safety and security of our data. Knowing it won't be lost no matter what happens to my computer, and knowing there are smart tech people a phone call away to fix whatever goes wrong, is invaluable to me. Pros We've been using the Abacus Private Cloud for about a year now and it has been an excellent service. Very easy to use and adaptable to the programs we use. What I like most though is that our client data is safe. We share office space with a firm that does not use Abacus Private Cloud and they recently were the victims of a ransomware attack where all of their data was seized. They elected not to pay the ransom and subsequently lost ALL of their data. While no system can ever be totally secure, I sleep much better at night knowing that our data is as secure as it can be. I purchased a new computer two weeks ago and called the Abacus support to get my new computer onto the cloud network. They had me installed and up and running in about 2 minutes. I really couldn't ask for better service. Cons I don't have any cons worth mentioning right now. No software is perfect for every application but abacus does everything I need right now. Review Source LG Lynn G. Manager Accounting Used the software for: 2+ years ### "Support, Support, Support!" June 16, 2020 4.0 We are not thrilled but I have not found another provider to house all the software that we use. The search will continue and we will be out when our contract is up Pros After you get a support person, the support is very good. They can always fix our problem Cons Password resets Lacerte updates To be told to complete a support ticket, when my work depends on getting help with a problem, is very frustrating. I just have to shut down and quit working. Other practitioners just laugh at the price that we are paying for Abacus. Switched from [CS Professional Suite](https://www.capterra.com/p/89836/CS-Professional-Suite/) More cost effective Integration with Office Tools Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.