# Page 3 | Abacus Private Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Abacus Private Cloud the right Remote Work solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183454/Abacus-Private-Cloud/reviews --- Abacus Private Cloud 3.7 (117) [View alternatives](https://www.capterra.com/p/183454/Abacus-Private-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Abacus Private Cloud ## Showing most helpful reviews Showing 51-75 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IA Islam A. DM Hospitality Used the software for: 6-12 months ### "Very professional app" March 10, 2024 5.0 Pros How it saving alot of time making our business more easy Cons Electronic signature Easy of use Time saving Review Source Response from CARET March 11, 2024 Islam, thank you so much for taking the time to share your experience working with Abacus Private Cloud. We love hearing from happy customers like you! AB Autunm B. Owner Law Practice Used the software for: 2+ years ### "Cloudbased for Times Such as These" March 24, 2020 4.0 Pros Fully mobile cloud base and exactly the same no matter where you use it. I love the feature that prompts you to bill. Cons It can be glitch-y and hard to get a person to understand the issues when you call customer service. It is expensive. Review Source Response from CARET March 25, 2020 Hi Autumn, Thank you for your feedback. We greatly appreciate it! Would you be interested in being one of our featured customer stories? We are hearing countless testimonials about our APC environment due to the current state and we want to share your experience! Let me know what you think! Natalie Lara The AbacusNext Marketing Team BZ Barbara Z. Partner Law Practice Used the software for: 2+ years ### "Customer service is terrible. Rates changed without notice. Charge you to get your data back." April 25, 2018 3.0 It is hard to identify benefits when our experience turned so sour. We are finding PCLaw is providing a lot more benefits than Abacus. Pros The private cloud service worked well even though we regularly ran out of space and had a price increase to add more. Customer service on the private cloud was good. Cons We left Abacus Law after years because the new releases had a lot of bugs and using customer service was time consuming and some problems were never fixed. When we went to leave at the end of our contract, they took 2 weeks to send us the cancellation form and by then it was too late to give the 30 days notice. The contact went to month-to-month at nearly double the contract rate. We were given no notice at all of the monthly rate - yet alone notice in time to cancel. Abacus refuses to discuss this issue with us and has taken the position of "we have your money so sue us if you are unhappy." Review Source HE Herb E. Owner Law Practice Used the software for: 2+ years ### "APC is a User Friendly Cloud Environment" June 11, 2020 4.0 Very positive so far, although we did get hit with about a 25% price hike when I renewed for another 3 years last month (albeit with more features and memory, more secure email and storage space) Pros Remote access is very reliable. Creating a ticket for repair or upgrade is easy and straight forward and they respond fastest this way. I also like how they remote in to solve problems with my individual machines. Cons Several times per day, the APC will black out if resources on my computer are being stressed. Wait times for customer service are sometimes long. Reason for choosing Abacus Private Cloud Not applicable, but I already was an Abacus Law customer and this is another one of their products, and the 2 work together seamlessly. Review Source GK Greg K. General Manager Construction Used the software for: 1-2 years ### "Software=Yes / Service = Could be Better" June 10, 2020 4.0 The software has functioned very well. Very few problems. The service side of the business really needs some improving. Many times calling in to the help line can easily take up to 20 minutes of holding or longer before a tech can assist me. The online portal is getting better with more available actions but still many times the need to talk to a tech is required. Adding users has taken up to 7 days for me. The service problem is my main disappointment with AbacusNext. Pros I like the ease of access and security of this program. Cons It is very locked down. Not able to easily update QuickBooks or other programs because of security settings. Switched from [CloudNine](https://www.capterra.com/p/119899/CloudNine/) Better security, better performance and the promise of better service Review Source WY William Y. Director of Business Operations Legal Services Used the software for: 2+ years ### "Technical Services" March 26, 2020 4.0 Recently, very good! But the experience has to be overall since the very beginning which is average but things have changed a lot and you guys have really improved, but prices have also doubled since when we joined Abacus 2 years ago. Pros Customer services have improved significantly compared to 2 years ago when we stated with Abacus. Great job! Cons There is still a great lag as we have to wait a long time to get support at times. When it is urgent as if the system is down, there should be a priority to get on it immediately...Support can't explain why issues come about and how it was resolved sometimes... Reason for choosing Abacus Private Cloud We were using Abacus Law before and its specialization in the legal services. Review Source CE Caroline E. Owner Law Practice Used the software for: 1-2 years ### "AbacusLaw has Grown with my Firm!" August 31, 2018 5.0 Exceptional! Despite some internet connectivity challenges in our small rural state, the Abacus Private Cloud implementation team were exceptionally patient, creative and persistent. They went above and beyond for our firm. We are now into our second year of Abacus Private Cloud, and I am not sure how we survived without it for so long. We love it! Pros The shared network allowed my small firm to group from one attorney to three attorneys efficiently. We can all enter our time for billing on the shared accounting platform, which saves me huge time as the firm billing attorney. I know that our firm's work product is in a secure cloud and that it is being backed up continuously. Cons I practice in a small rural state. Our internet connectivity has challenged that posed problems in implementation and installation. We still run a little slower than most, I am sure, because of connectivity challenges. Nonetheless, I would not go back to our prior system ever. I am extremely pleased with the software and with Abacus Private cloud. Review Source KW Kimberly W. Owner Accounting Used the software for: Less than 6 months ### "DO NOT BUY THIS PRODUCT" May 17, 2019 1.0 We're 6 months into our migration from Cloud9 and it's nothing but a disaster. It started with half of our data missing from Cloud9 and taking weeks to sort that out. I continue to be on the phone with them experiencing down time in some capacity, almost every single day. Lots of empty promises at a high cost. Clients have left my firm because of their frustration in the Abacus solution. Seems like their law solution may be more advanced than the accounting solution, but I'm sure the accounting solution is serviced out of someone's garage and we must be about the 10th customer. The other 9 accounting users have posted here, mostly unhappily. They are so lacking in processes and procedures, they couldn't have more than 10 customers. They can't get the basic of the basic working. I would never recommend this solution. Pros NOTHING. Unfortunately I had to give all 1 out 5's. Should have been 0's. Cons EVERYTHING. -Down time - excessive -horrible, cumbersome integration with Microsoft 365 (which was forced upon us - we didn't know that when we contracted) -inexperienced tech support (when you can get hold of them. Often you have to wait so long on hold that it goes to voice mail and they don't call back) -they don't support your clients directly, it has to go thru the providing company (we just got an exception to this, but that's ridiculous. Something else we weren't told when we contracted and didn't think to ask) -Cost Review Source NU Norman U. Attorney Law Practice Used the software for: 2+ years ### "Abacus Private Cloud and Abacus Law have case management figured out. " July 30, 2018 5.0 Pros Abacus Law gives me the tools I need to carry out my practice efficiently. Calendaring, Accounting, Contacts, Matters, Form Production, and Conflict Management are in use constantly in my office. The software works great with the original default settings. But, it is very flexible in allowing a practitioner to mold the software to fill specific needs. Furthermore, using Abacus Private Cloud means I have a highly skilled tech team constantly monitoring all aspects of the software, the server, encryption, and off-site back-up of my data. Cons I would like to see the program develop a more robust word processing capability. It's very good as it is. But, I use MS Word extensively and would love to see some of the functionality of Word be available when entering data into Abacus. Review Source SL Steven L. Attorney Law Practice Used the software for: 2+ years ### "APC review" March 30, 2020 5.0 Overall, very pleased and the customer service has been excellent whenever issues have arisen. Pros The removal of updating software and upgrading hardware has been the best feature of using a cloud-based program. Access from anywhere there is an internet connection has been fantastic. Cons Not necessarily a cloud issue, but the Accounting portion of Abacus Law is very complicated and has far too many steps in the process as compared to a "windows" type program (Quickbooks). Our firm has tried to implement the Accounting side of Abacus Law but it is simply too complicated. Review Source FN Frank N. Attorney Used the software for: 2+ years ### "Still being held hostage by Abacus" February 13, 2018 2.0 Great for remote access, but then it is always slow, NO MATTER WHAT INTERNET CONNECTION I USE. Pros The software works great when you keep it local. Do not go to their cloud! You lose all control and every task is an act of Congress to get it going. Cons Every time we need to update another program, like Essential Forms, it takes weeks to get to someone in tech support who then has to confer with someone from Essential Forms. I get a different person every time I call. By the time they get back to me via their email help request, I have forgotten the details of the problem Review Source MJ Misty J. Firm Bookkeeper/Staff Accountant/IT Accounting Used the software for: 2+ years ### "Growing Pains" June 24, 2020 3.0 Pros We came into Abacus Private Cloud after attending a show in Las Vegas, CA to review OfficeTools. The companies were merging which seemed like a natural progression for us however, there were many bugs to work out with our cloud environment. It has become rather pricey to function and OfficeTools was delayed by almost a year. Now we lack much support and contact on OfficeTools from our original pitch. Cons It is very expensive and there seems to be bottlenecks even on the items I have been given admin rights to address such as password resets. Review Source CH CALE H. president Accounting Used the software for: 2+ years ### "Poor Customer service and always tried to upsale me as a client" March 23, 2020 1.0 Very poor! Pros They did integrate the software for use, however the software never has functioned well. Cons Software has constant lags in printing, switching display modules, and pulling reports. The Software also has not allowed our admin team to add or delete users or even change passwords for users when these got locked out. Review Source Response from CARET March 25, 2020 Hi Cale, We are sorry you have had issues with your APC set up. We have escalated your issue to our client services team and you will be hearing from someone shortly. We sincerely would like to make sure you are properly set up for success! Thank you, The AbacusNext Team VS Victoria S. Paralegal Law Practice Used the software for: 2+ years ### "Abacus Private Cloud" July 14, 2020 3.0 Abacus Private Cloud was easy to navigate, and easy to customize to your needs. I preferred it over some other companies legal software. I would recommend it for someone who wants more detailed file keeping. Pros I liked that we could customize the fields. When working on a file, we could have all important details on the first page of the matter and retrieve the information fast. Cons Saving documents to the cloud was often time consuming. You would have to save it and pull it into the matter. It also wasn't as advanced as some of the other products I've seen. It did it's job though. Review Source CT Chris T. CEO Accounting Used the software for: 6-12 months ### "Worth Peace of Mind" July 24, 2020 5.0 I researched several IT options when setting up my accounting firm, and Abacus Private Cloud kept coming up as the overall best solution. My entire team can securely work anywhere there is an internet connection. The set-up was smooth and the professionals at APC were super patient and helpful. Four months later when COVID-19 hit, we were ahead of our peers when offices shut down and folks scrambled to work remotely. So thankful I made the right decision to go with Abacus Private Cloud. Pros As a CPA, I can not put a price tag on the IT security of my accounting practice. With Abacus Private Cloud, I have peace of mind knowing that the best IT professionals and security are protecting my livelihood. The fact that we have support 24/7 works great with our long hours, too. Cons Expensive but worth it. Once I analyzed the cost of an in-house IT professional on payroll, Abacus Private Cloud was clearly more affordable. Review Source MC Michaael C. President Law Practice Used the software for: 6-12 months ### "Worst business decision of my career" November 9, 2019 1.0 Nightmare. The sales people were pros. After the sale, a horror show. They simply don’t have a worthwhile product. Pros Nothing. The promises made by the sales people were pure baloney Cons The product is cumbersome and is far inferior to using quickbooks and outlook. You are looked into a very expensive 3 year contract for a non existent case management contract. They won’t even respond to requests to cancel contract. Run from these people. Reason for choosing Abacus Private Cloud Quickbooks outlook Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) They promised a fully integrated case management and accounting system fully backed by their IT team and you would not even need iT of your own. Review Source JL Jeff L. Principal Real Estate Used the software for: 1-2 years ### "Abacus Private Cloud is a game changer" August 31, 2020 5.0 They have been great to work with - excellent product with great support behind it! Pros Easy to implement, flexibility for our workforce, and secure Cons Really have not come across any cons up to this point. Reason for choosing Abacus Private Cloud Installing our own network would have been far greater in cost and the daily maintenance would have been overwhelming for just 1 person to attempt to manage, with the Abacus team behind us, we have an entire support organization behind us for all our users to be successful. Review Source IR Izzy R. Legal Assistant Law Practice Used the software for: 2+ years ### "Great Fast and Easy" August 20, 2020 4.0 Great, Amazing experience Pros It's really easy to use simple and fast it has access to so much information Cons We cannot have certain software updates on apps we use because they're not compatible Review Source PC Paul C. Owner Wholesale Used the software for: 2+ years ### "Abacus Hosting of Quick Books" May 19, 2020 5.0 Easier and quicker access to my account. Glad we made the transition from Cloud9 to Abacus Private Cloud Pros Connection to the servers is more stable; less lost time accessing my QB account. Cons Having to purchase new QB software. Migration of my QB account from Cloud9 was problematic due to inexperience of the customer service reps with the process. Reason for choosing Abacus Private Cloud Abacus acquired Cloud9 Review Source LW Larry W. Partner Legal Services Used the software for: 2+ years ### "Private Cloud is secure but expensive" March 23, 2020 3.0 Pros The private cloud with document storage is essential. Cons We experience severe latency. Little bugs from time to time with check writing and printing. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/) Reason for choosing Abacus Private Cloud We have used Abacus software since 2010. Review Source MA Mark A. Records Technician / Accident Re-constructionist Used the software for: 2+ years ### "CaseMap Customer Support's quick and concise response with a solution." July 26, 2018 5.0 Pros There are many with CaseMap: the ability to build a medical chronology; the CaseWide graph to show the medical chronology in a visual format; linking names, organizations, documents, medicines, etc.; the filtering capability along with the ability to customize filters. Cons I wish I had more flexibility with the CaseWide graph: to have the ability to select or differentiate between two (or more) filters by using separate colors that would distinguish the filtered criteria on the graph; the ability to adjust the date range of graph to get rid of dead space on the graph. Review Source LR Lori R. Legal Assistant Law Practice Used the software for: 2+ years ### "Great Software" March 17, 2020 5.0 Overall satisfied. Pros Lots of great features. Great organization of client info. Cons Tends to disconnect on a daily basis. Not out for very long but still frustrating. Review Source Response from CARET March 25, 2020 Hi Lori, Thank you so much for your feedback! We love hearing that firms are finding so much success with our solutions. Would you be interested in being a featured customer story? Please let me know if you are interested! Natalie Lara The AbacusNext Marketing Team JB John B. Firm Administrator Law Practice Used the software for: 1-2 years ### "We are pleased" April 21, 2020 5.0 Overall, we are pleased and would recommend the software to our colleagues. Pros We were a very complicated law practice and Abacus worked diligently with us to get the system to meet our needs and they got it up and running in little time. We love the customer service. They either answer immediately or return our call very promptly. Cons We operate in their cloud environment. Occasionally, it moves slower than my fingers type and it plays catch up for a few moments. Reason for choosing Abacus Private Cloud Security and ability to convert data from our former IT system. Review Source AD Amanda D. Paralegal Legal Services Used the software for: 2+ years ### "Good Product " July 13, 2021 3.0 Pros I like that it is user-friendly and everything is right there on the cloud. Cons I did not like that even after using Abacus and then Abacus Private Cloud for a total of 10 years and they still could not fix a bug when drafting templates. Also, I did not like that I was not the admin of my office account and needed permission to change some settings. Review Source JS Joanna S. Controller Food & Beverages Used the software for: 1-2 years ### "Dont sign up for Quickbooks through Abacus" November 26, 2018 1.0 We are so unhappy about this situation that it erases anything positive we could say if there was something nice to say. Pros It's not about their software, its about Abacus not honoring their contract and responsibilites. Cons Abacus is paid for our contract monthly, with our credit card that is on file. They failed to pay Intuit/Quickbooks and when I tried to forward the emails from Quickbooks suggesting lack of payment will result in them turning off our access to QB, I got no responses from my sales rep at Abacus. I called, made a case and am now 3 days waiting for them to resolve it. QB says it's simply a payment they need to turn it back on and Abacus isn't paying the fee so we are without our company file now. Review Source Similar Products Featured ## Related categories [Server Management](https://www.capterra.com/server-management-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Cloud Management](https://www.capterra.com/cloud-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.