# Page 4 | Abacus Private Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Abacus Private Cloud the right Remote Work solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183454/Abacus-Private-Cloud/reviews --- Abacus Private Cloud 3.7 (117) [View alternatives](https://www.capterra.com/p/183454/Abacus-Private-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Abacus Private Cloud ## Showing most helpful reviews Showing 76-100 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Mark P. President Accounting Used the software for: Less than 6 months ### "Absolutely the most HORRIFIC experience dealing with an IT provider!!!!!!!" June 29, 2018 1.0 Absolutely NONE. Best thing is that I'm completely away from this company. Pros Originally on Cloud9. Then pushed by sales people to move over to APC after Cloud9's cyber attack in Sept of 2017. With over 30 years years as CFO in mid-sized firms working with accounting software and interfacing with IT support, I have never dealt with the level of incompetency, poor service, and questionable ethics as I did with AbacusNext. The ONLY Pro is that I am no longer with them. Cons Promises made but not kept..... smoke and mirrors. Inexperienced support staff ignorant of configuring / managing accounting applications. Unable to properly configure and manage 2-factor authentication. Results of the above was that many of my users (both staff and clients) could not access APC at all, or use certain apps once logged into APC, sometimes for weeks at a time. Clients threatened to leave me due to Abacus's horrendous service. SENIOR MANAGEMENT DID NOT WANT TO LISTEN, WOULD NOT RETURN MY REQUESTS TO TALK. Review Source DF David F. Attorney Law Practice Used the software for: 2+ years ### "Customer Service Declining Year After Year" May 19, 2020 2.0 24 year customer--very disillusioned. Pros Product is out of date compared to competition and three times more expensive. Cons Locked in long term contracts. Clunky difficult to use features. Reason for choosing Abacus Private Cloud Getting ready to leave APC Review Source Response from CARET June 1, 2020 Hi David, I am so sorry you have had such a bad experience. I would like to escalate your issues. Can you let me know the best email or phone number to reach you? AS Amy S. Paralegal Used the software for: 6-12 months ### "Product is easy and self explanatory" March 30, 2018 5.0 Makes life easier to be able to access from the cloud. Pros Makes my job easier. Easy to learn software. The system allows all the tools I need to use to be in one central location, whether it is contact information, calendar, emails, notes, etc. I love the Abacus Private Cloud. It allows me and my employer access to our information from anywhere we are. I have not had any issues with the software and we have it installed on my bosses laptop, smartphone and desktop. Cons Text is small, but that could be that I haven't figure out to make it larger in the settings. Sometimes when accessing our network from the cloud it tends to run a little slower. Review Source Response from CARET April 17, 2018 Hi Amy, Thank you for your review! We're glad to hear that the software makes your job easier and you found it easy to learn. We're thrilled to have you as a customer and look forward to continuing our partnership. Best, The AbacusNext Team AT Ariel T. Attorney Legal Services Used the software for: 2+ years ### "Implementation " June 15, 2020 4.0 Pros All in one format, including forms and email. Cons Forms not formatted. Time to add new program. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) Job Review Source WT William T. Managing Partner Law Practice Used the software for: 2+ years ### "ABACUS user for 25+ years Private Cloud for almost as long as it existed" June 11, 2020 3.0 As ABACUS has gotten bigger, it's customer service has greatly decreased. They also try to increase your price even if you are on a guaranteed price contract. Trying to renew our contract and having trouble getting a response/quote. Pros I like the Private Cloud's security. Back-up. Ease of use. Cons The Technical Support has bad problems. Review Source VR Verified Reviewer Enrolled Agent, Registered Accounting Practitioner Accounting Used the software for: Less than 6 months ### "Another unhappy Cloud 9 conversion" August 30, 2018 2.0 Cost ended up double where we started, now added users are coming in another 70% higher. Authenticator security is set so we can't allow things to happen to make our clients happy, so I've lost clients over the transition. Look elsewhere before using APC, too many vague issues upfront that we are stuck paying for. Pros Well, we thought it was going to be the answer to higher security, and better speed, it's not. Cons Fees, fees and more fees. Lack of response, transition coordinator disappeared after being handed off to regular support. Big mistake for me to allow that to happen, he was the only one that was helpful. Review Source CA Cecilia A. Attorney Law Practice Used the software for: 1-2 years ### "Love the Concept" September 18, 2018 3.0 I have increased productivity by using the cloud. Having all information stored and readily accessible has saved time which in turn makes money. Customer service is typically very good but occasionally I have been dissatisfied at hold times. Pros I like the idea of having all my information in one place and an immediate backup in case of a catastrophe. Cons The connection is to slow. There is a delay in typing a document in my word processing. I have to wait several minutes at times for programs to open. I do not like that there is an expiration of connection throughout the day when idle. I have already exceeded the storage package I purchased, so cost continue to rise. Review Source TN Teresa N. Office Manager Legal Services Used the software for: 2+ years ### "Best software I have used" September 15, 2020 5.0 Fantastic, from the initial inception many years ago to current. Pros It's ease of use, and the multiple functions you can utilize in the software. Cons I haven't come across any cons in my use. Review Source AR Allan R. Managing member Legal Services Used the software for: 2+ years ### "Not worth the money or effort" April 8, 2019 2.0 Pretty abysmal. Pros It can do nearly everything you need, but the time investment to get it to work is daunting. Cons High-level technical support. I had Abacus on a local server for about 20 years and moved it to the cloud in 2016. After the move, I learned that my accounting was off - way off. Cases, timeslips, invoices and deposits disappeared. Despite their efforts - and a substantial amount of my time - it was never fixed. Despite this, they would not let me out of my contract. The "best" they could do was offer to let me out for half of the contract term so long as I did not let people know about the accounting snafu. Review Source CG Colin G. Partner Accounting Used the software for: 6-12 months ### "Abacus' Hosted Quickbooks solution is total garbage" March 21, 2018 1.0 Occasionally it has worked as intended. Pros Right now I can't think of a single one. The Cloud 9 functioned well until the September ransomware attach that took it down. We were then compelled by Abacus to move, yet again, to another server for "improved" security. We have two months in two conversions at this point. Cons We converted ourselves and multiple clients we host to Abacus "Secure" Hosted Quickbooks solution and in the last month we have not gone a single day without access problems. We run the risk of losing ten of thousands of dollars in customer relationship due to our selection of this provider. Review Source Response from CARET April 17, 2018 Hello Colin, I'm so sorry to hear that you've had trouble using the program. Please reach out to Reviews@abacusnext.com and I'll have your case escalated RG Robert G. Attorney Law Practice Used the software for: 2+ years ### "the cloud" March 26, 2020 4.0 use from many locations is good, a bit pricey but OK Pros I like using the cloud most of all. I can use it from many locations, it is very helpful. Cons the Tech support has, in the last year, become more cumbersome, and takes longer. Review Source jA josh A. associate attorney Law Practice Used the software for: 2+ years ### "Review for Abacus Private Cloud" August 31, 2020 4.0 Pros Its ability to set up files with macros stemming from case files and trigger dates. Cons The inability to make a nicely flowing timeline to do list, which is not tied down to specific dates. Review Source ES Eric S. Partner Law Practice Used the software for: 2+ years ### "APC has been pleasure to work with from set up to use and growth from 2 users to 12 over 2 years" July 6, 2017 5.0 Pros I most like (1) its reliability and security from any remote location and device, and (2) hot line customer service technical assistance within minutes of phoning in. Cons I would like to see the cost come down, but it is still a cost savings over managing our own network. Review Source Response from CARET July 6, 2017 Thank you for your feedback and we are happy to serve you as your technology partner as your team grows over time! DB Darren B. Owner Accounting Used the software for: 2+ years ### "Cannot believe they asked me to do a review" May 19, 2020 2.0 Left Abacus end of 2019. Will not go back and cannot in good faith recommend to prospective CPA's looking for cloud hosting services. Pros ability to reach applications through cpu, phone, ipad. Cons Customer service horrible. Account Managers (AM) at renewal time were absolutely useless. Once had my account closed out by an AM when another company was not renewing and they confused that client with me (seriously this happened). Reason for choosing Abacus Private Cloud They were Cloud 9 at the time and they seemed to be a good hosting solution for CPA's Review Source JS Jaymie S. Office Manager Law Practice Used the software for: 2+ years ### "Easy, intuitive, keeps us on track. Customer support is awesome, friendly, so helpful!" July 20, 2018 5.0 Organization Pros Everything! Including the support. Abacus is always 2 steps ahead with functions we didn't even know we needed but makes our work so much easier! Cons Seems a little slow sometimes. There seems to be a lag for the cloud to send the signal to print. Also we can email large file attachments. Not sure if this is an Abacus problem though. Review Source LR La'Toya R. CEO Accounting Used the software for: 6-12 months ### "Poor Support for Accountants" February 18, 2019 1.0 Pros At this moment I can’t think of much of anything that would allow me to say that I like this service. They are not in the accounting field and thus do not understand the requirements or deman during tax season. Cons My cloud won’t work! I’ve been calling since 9am and keep getting voicemails. It’s currently 1232pm. Cloud9 NEVER LEFT ME HANGING! This is ridiculous. How do you buy out a company double the price and provide less than half the service Review Source MC Michelle C. Chief of Office Operations Used the software for: 2+ years ### "This program has it all" July 20, 2018 5.0 Pros I have been using this program for 7 years. We are currently on the cloud which is wonderful. I can access my client files from anywhere in the U.S. The customer support is quick and easy. Cons There are almost to many options. I am positive there are many more tools that I could be using but don't know about still. Review Source BS Brad S. Attorney Legal Services Used the software for: 2+ years ### "Too Slow" March 26, 2020 4.0 Pros It addresses all of my needs in my practice. Cons It's too slow. Internet speed is much better for me when I'm not on the cloud. Review Source MS Michael S. Technical Support Specialist Used the software for: 1-2 years ### "The tech was knowledgeable, personable & he resolved the issue quickly and correctly the first time." July 25, 2018 5.0 Security for users - ease of use - accessible from anywhere. Pros The software is easy to use - people that are very familiar with high end technology and people that are new to cloud systems both find APC easy to use. As an administrator of the system - it's awesome that everything is secure. Cons The only con I see with this software is accessing it - we have to configure an RDP connection, which isn't difficulty or time consuming, but it would be nice to have a native means of access. Review Source SM Susan M. Office Manager Legal Services Used the software for: 2+ years ### "Abacus Review" October 15, 2018 5.0 I know where every account stands with their financial status at all times, and can just check the notes to see the latest on the events in the case. Pros Abacus is extremely user friendly, and the ability to access so much information with the click of a key is awesome. Cons When there are upgrades, we have a lot of problems getting the kinks worked out. Review Source WB Wynne B. Attorney Law Practice Used the software for: 1-2 years ### "Abacus Private Cloud Experience" September 13, 2018 5.0 We were able to access secure client information remotely, permitting us to address client issues which come to us from different time zones. Pros The most daunting aspect of moving to the cloud was converting our data. I found that Abacus support was superb and the conversion straight forward. Cons My local printer is wireless and is not supported unless there is a VPN connection which is another $80.00 per month. It should be included or at a lower monthly price. Review Source WC William C. Managing Partner Law Practice Used the software for: 2+ years ### "Printing large PDFs slow; many technical problems which may times take very long to get resolved." June 15, 2017 3.0 Pros Handles both firm management and accounting; Ability to link matters, messenger capability; shared calendar Cons Technical problems-many of which remain open; cost; tech support has been spotty; lack of client portal; no consultation with users in coming up with new features. Review Source CC Cynthia C. managing partner Accounting Used the software for: Less than 6 months ### "Our experience overall has been positive. " July 27, 2018 4.0 Pros What we have enjoyed the most with APC is their customer service. The technicians that we have dealt with have been dedicated to finding a solution. If they could not fix something immediately, they have worked on it after our phone call and called me back. I have had a call back on an issue 3 days later to make sure the problem was still resolved. The technicians have been courteous, resourceful, and quick to respond. Cons At times the system has been slow to respond. It feels like you are working through molasses as you wait for a response. APC and Office Tools don't always seem to talk to each other. I have an issue with my Quickbooks software that has not been resolved since we got on the system almost 6 months ago. Although I am happy that the technician has called and tried a few options over the weeks, it seems like it should be resolved by now. It does not seem to be a complex issue. Review Source IM Isabel M. Bookkeeper Business Supplies and Equipment Used the software for: 6-12 months ### "Accountant" March 17, 2020 3.0 Good but I don't like to change the password every three months... the all company is very stressful and we need to call you to fix it. Pros Well you service is improving and the software & price are good. Cons It is secure, easy to use and the support that we receive is accurate. Review Source DS Daryl S. Office Manager/Paralegal Law Practice Used the software for: Less than 6 months ### "I have had a good experience for the most part, maybe a few too many times having to call support." October 13, 2017 5.0 Pros I like the support staff and IT people that I have dealt with and they are always able to fix the few problems we have had with the server environment. I don't have to constantly be thinking about backup programs and security, that's big. Cons We run Amicus Premium 2016 Billing software on the APC. Sometimes I have a problem and I don't know if I should call Amicus or Abacus regarding the Amicus-QuickBooks link. We have used Amicus for about 12 years and I was always able to handle these problems by myself or with a quick call to Amicus. We have had problems with Outlook and QuickBooks and were told that it might have something to do with an update or something, hopefully this will work a little more smoothly in the future. Sometimes these things are a bit of an inconvenience but I have always been able to get in touch with support and they have always satisfied. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.