# TimeClock 365 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TimeClock 365 the right Time Tracking solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/183494/Timeclock-365/reviews

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TimeClock 365

4 (28)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of TimeClock 365

Ease of use

3.9

Customer Service

3.4

## Pros and Cons in Reviews

José F

IM ManagerOil & Energy, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“In general is it a complete solution that allows for saving time and money.“

November 12, 2022

MJ

Mark J

DirectorManagement Consulting, 2 - 10 employeesUsed the software for: Less than 6 months.

“In both cases the evaluation led to a higher degree of accuracy in costing work.“

November 18, 2022

MD

Michelle D

ManagerRetail, 2 - 10 employeesUsed the software for: Less than 6 months.

“The ease of use for our employees in enabling the clock in/out from their cell phones.“

November 28, 2022

NG

Nakita G

Service Technician Computer & Network Security, Self-employedUsed the software for: I used a free trial.

“I had really helpful customer care and they really helped with making the decision to use the app.“

November 28, 2022

## Showing most helpful reviews

Showing 1-25 of 28 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

José F.  
IM Manager  
Oil & Energy  
Used the software for: 1-2 years

### "The best time tracking system found!"

November 12, 2022

5.0

In general is it a complete solution that allows for saving time and money. Many reports are available, easy to use, and a way for timesheet approval by Supervisors and employees.

Pros

Easy to use, fast deployment, several types of clock devices available, integration with third-party applications, online synchronization.

Cons

A multi-site implementation needs to be well-defined.

Reason for choosing TimeClock 365

Easy deployment, prices, and integration.

Review Source

MJ

Mark J.  
Director  
Management Consulting  
Used the software for: Less than 6 months

### "Managmant of staff and identifying work hot spots"

November 18, 2022

4.0

Very good overall, was worth the effort setting it up and it certainly allowed us to monitor workloads and identify weaknesses in our users.

Pros

We were able to identify where work that was scheduled for a period of time was either done within the time period or exceeded it. In both cases the evaluation led to a higher degree of accuracy in costing work.

Cons

Some areas involving setting up clients and cost centres and task was technical. A simpler dashboard would be beneficial. Menus were also a little confusing, having to jump from one area to another, this would be better if it was in a logical order.

Review Source

LG

Leah G.  
QA  
Biotechnology  
Used the software for: 1-2 years

### "Frustrated user"

November 3, 2022

2.0

On a day to day it is fine but every month at the end of the month (we get paid once a month) it is a nightmare trying to submit my timesheet.

Pros

It is easy to log in and out from your phone. It has multiple languages for users.

Cons

The end of the month reports are bad, I can never approve my report without help. Our workplace has a lot of flexibility with work days and hours and the system is not flexible. I am an 80% worker and my time clock is set for me to work 4 days a week. If I choose to change one day my boss is fine with that but timeclock is NOT ok with it and will not let me submit my monthly report if a day is blank. This is very frustrating.

Review Source

Response from Timeclock 365

November 9, 2022

Hello to frustrated user! You can easily deal with it, if you ask your manager to set this setting in the contract of yours. He will need to go to settings-> contracts-> edit your contract-> Report settings-> uncheck the limitation of report approval if there are missing days, or, at the first place, he can set your correct working days in the contract. Good luck ! If you need any help, we are available at the "Support" tab in your app and web portal, please submit us a ticket and we will answer within 3-5 hours.

sC

scott C.  
analyst  
Automotive  
Used the software for: 2+ years

### "my review"

November 18, 2022

5.0

no complaints

Pros

the ease of use for all employees. highly recommend

Cons

honestly, there are no dislikes. i recommend this product

Review Source

Einat M.  
Supply Chain Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Average software for attendance tracking"

October 16, 2021

4.0

Pros

The software is very easy to use and straight forward.

Cons

The mobile app just doesn't function and keeps crashing in every use.

Review Source

Response from Timeclock 365

October 19, 2021

Hello, Einat, thank you for your review. If you need assistance with your mobile app, please contact the support at support@timeclock365.com

VR

Verified Reviewer  
Mr  
Cosmetics  
Used the software for: Less than 6 months

### "Extremely Appealing GUI at Extremely Poor Support"

November 18, 2022

2.0

Extremely poor to the point we were forced to take a loss of a few thousand dollar and move to another solution/

Pros

At first glance Timeclock 365 is extremely appealing and the fact is built on top of Microsoft 365 is just a huge plus.

Cons

Unfortunately, the solution fails to deliver and support is on par with some of the worst received. Does not help the fact company is overseas so when they do reply is 12Hrs later problem is once purchased they reply 1/4 of the times and customer is left with a broken solution.

Switched from

[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)

Because Timeclock 365 platform had bugs & they delivered significantly/completely different hardware (punch in/out unit sold by Timeclock 365 themselves to work in conjunction with their app) than we had ordered for which we had been waiting 6 months and had paid about $2K. They blamed the manufacturer and ignore all our communications stating we didn't want the unit they were sending - Timeclock 365 sent it anyway. Then wanted us to ship it to Israel for exchange or return.

Review Source

DD

Dennis D.  
IT Manager  
Airlines/Aviation  
Used the software for: 1-2 years

### "Good concept - bad support"

May 19, 2022

2.0

In the beginning and during selling phase supplier was very responsive and convinced me to choose this product to implement across the company. After sometime and when I requested certain changes, replies were very slow or inexistent; or timelines quoted were too long so that you would not go for the changes you request. Communication with support is extremly poor. Support is based in Israel and do not cater for European working week Mon - Fri. What is worse is that support tickets were being closed on Sundays because I do not reply to them (Sunday is a weekend for us but not for them). Moreover, frequently one would find broken functionality after updates are implemented.

Pros

Feature rich product and flexible with fixed work patterns. Online and App are good options

Cons

Does not support rotating shifts. Support is poor Testing from developers is poor - every time changes are uploaded I encounter broken functionality

Reason for choosing TimeClock 365

Because it had all the functionality we were looking for.

Review Source

SM

Sharon M.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Don't Trust This Solution"

November 18, 2022

3.0

Frustrating, infuriating, absurd. Timeclock 365 changed the way their payment processing appears in credit card statements. Our credit card company flagged the charge because it seemed suspicious to them. Without having had notice of the change or any email correspondence at the time the card was charged to know that this was legitimate, I told the credit card company it must have been a fraudulent transaction. Even after I reversed this once I discovered it was actually Timeclock 365, the customer service was absolutely awful. They turned off our access, took several days to communicate, and ultimately failed to provide any assistance. There is no phone number. You have to wait for their responses to come in overnight (I'm in Eastern Time) and those responses weren't even helpful so the cycle would continue again. I finally created my own internal timekeeping solution. DO NOT SUBSCRIBE if you're considering this product. THEY ARE AWFUL.

Pros

The product is ok. Our employees used it to punch in for time keeping and, as the administrator, I used it to run reports for payroll hours.

Cons

Some features could be more intuitive and the fact that it's not US-based complicated some matters.

Reason for choosing TimeClock 365

Because it wasn't too expensive and I was under the mistaken impression their customer service would be acceptable at minimum.

Review Source

Response from Timeclock 365

November 21, 2022

Hello, we are sorry for this experience. When your credit card company declines the payment and returns to you all the payments (chargeback), a few emails are sent to you till the account is blocked. Our customer service is available on the phone number as we advertise it on our website, please contact us at +1(646)2174849​

KL

Kristin L.  
Vice President od Commercial Sales  
Insurance  
Used the software for: 2+ years

### "Very Pleased with Timeclock365."

December 1, 2022

5.0

Very good experience, no issues at all. My employees all use it without any issues. Well worth the cost.

Pros

I like the ease of use and is very helpful with tracking the attendance of my employees. The customer service is very good as well. Anytime I have a question, I email and have a resolution within 24 hours.

Cons

I have not really explored how to use the tracking of PTO for employees. I played around with it but will need to contact customer service for help on how to use it.

Reason for choosing TimeClock 365

Cost and ease of use.

Review Source

MD

Michelle D.  
Manager  
Retail  
Used the software for: Less than 6 months

### "So far a very good timeclock system for our small business"

November 28, 2022

4.0

Overall has been a good program for our small business

Pros

The ease of use for our employees in enabling the clock in/out from their cell phones.

Cons

The occasional random clock out of an employee and the lack of notification that they've been clocked out

Reason for choosing TimeClock 365

I already had a Qbooks system license that I purchased that could be utilize

Review Source

KA

Kathleen A.  
Director  
Legal Services  
Used the software for: 6-12 months

### "Did This Company Shut Down"

June 16, 2021

4.0

Pros

The software was good for us as we are a small company and the fact that it integrated with MS Teams was a bonus.

Cons

I logged into my account today and it was as if, I was a new user that had not set up anything. I could not see any employees, I could not see my profile details, I could not run reports, etc. I tried reaching the company through WhatsApp, no reply. I tried calling, the number is no longer a working number. I could not see our licenses. There is no one I can call. This is absurd.

Review Source

Response from Timeclock 365

June 20, 2021

Hello, Kathleen, we have answered your support ticket within 2 hours, and the matter was that you changed your access level from administrator to group manager, which changed your dashboard. The problem was immediately solved by us, the quality of customer service is incredibly important for us.

LM

Lily M.  
Manager, F&A  
Architecture & Planning  
Used the software for: 1-2 years

### "Mideocre product and service"

November 22, 2022

4.0

Mediocre

Pros

it allows to track punch in/out and submit vacation requests

Cons

There is no feedback on approved vacation; requesting vacation via mobile app is burdensome, it changes dates and makes it very tricky to pick right dates.GPS tracking does not work very well, most of the time we have no idea where our employees are.

Review Source

IG

Isabella G.  
º  
Financial Services  
Used the software for: 6-12 months

### "Love the product "

November 22, 2022

5.0

Pros

We love that the product is really easy to use and how it made us more constant in pout work.

Cons

That we need a spanish version of the product.

Review Source

KF

Kristin F.  
painter  
Construction  
Used the software for: 6-12 months

### "Accurate and Easy "

February 8, 2021

5.0

My overall experience has been excellent. It has saved me money to have accurate clocking of hours of my workers, especially because everyone leaves at different times.

Pros

I love the accuracy of this software. Having independent contractors working for me, it is easy to track everyone's hours. Whether they are day players or on a project for the duration.

Cons

Some employees have complained about having to sign in and out everyday because of feeling like they are being tracked. I don't have a reason nor time to do this, however it is a concern.

Review Source

Response from Timeclock 365

June 20, 2021

Thank you for your honest review, we are here to help

JJ

Jose J.  
Manager  
Computer Software  
Used the software for: Less than 6 months

### "Manager your produtivity"

September 9, 2021

5.0

Pros

The ease of use and inclusion of data and alteration of projects and activities as well as the reports are a highlight.

Cons

During this evaluation period we did not find any significant points to include.

Alternatives considered

[Harvest](https://www.capterra.com/p/75598/Harvest/)

Review Source

YJ

Yvonne J.  
President/CEO  
Higher Education  
Used the software for: 6-12 months

### "Best Time Tracking I can Find"

November 18, 2022

4.0

On a scale of 01-10, it's been a solid 8.

Pros

I like that I can track my time on projects and that it is integrated with Microsoft Teams.

Cons

I don't like that my employees cannot submit their timesheets for approval to their supervisors.

Switched from

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

It was more affordable and has all the features I need to bill my clients.

Review Source

Response from Timeclock 365

November 21, 2022

Hi, thank you very much for your feedback. Once the employee approves his timesheets, they will be forwarded to his manager for approval, you can see this manual: https://timeclock365.com/faq/how-to-view-detailed-attendance-report/

NG

Nakita G.  
Service Technician  
Computer & Network Security  
Used the software for: I used a free trial

### "Time clock 365 is great!"

November 28, 2022

5.0

I had really helpful customer care and they really helped with making the decision to use the app.

Pros

I appreciate the ability to use this software both on mobile as well as pc.

Cons

I have absolutely no complaints. It’s great.

Reason for choosing TimeClock 365

Easy integration with Azure and the ability to migrate from Active Directory.

Review Source

AC

Aiden C.  
Software Support Team Lead  
Non-Profit Organization Management  
Used the software for: I used a free trial

### "Good software"

November 22, 2022

5.0

Solid!

Pros

Full suite of features, which is what we wanted from time tracking software. We needed it more for the vacation tracking than the time tracking, but it does both well.

Cons

Ultimately management needed a different kind Microsoft Teams integration to make it work, so we had to switch. Other than that it was great.

Review Source

MJ

Meshari J.  
Cybersecurity Consultant  
Computer & Network Security  
Used the software for: I used a free trial

### "Timeclock 24/7"

November 18, 2022

4.0

Add more features with the trial

Pros

I have been looking for such a bunch of reports I can rely on, and found it in this software

Cons

Nothing so far, it nice, but I want to try to integrate with SAP and see what challenges we might have down the road.

Reason for choosing TimeClock 365

Attractive name

Review Source

CR

Charles R.  
Attorney  
Legal Services  
Used the software for: Less than 6 months

### "It was only temporarily needed because it worked"

November 22, 2022

4.0

It was okay because it did its job but I honestly didn't get to utilize all of the features. Employees fought using to avoid being held accountable. We were able to terminate an employee based on this.

Pros

It held employees accountable for everything they did.

Cons

third-party vendor customer support was terrible.

Reason for choosing TimeClock 365

Not Applicable

Review Source

CB

Colleen B.  
Director  
Information Technology and Services  
Used the software for: 6-12 months

### "Great option once up and running!"

November 20, 2022

4.0

Very positive

Pros

links to quickbooks, can run and edit invoices from the software and run reports by team member

Cons

It took a few months to iron out the kinks and get a smooth process set up so implementation took longer than expected but customer service was great.

Review Source

PL

Peter L.  
Director  
Building Materials  
Used the software for: Less than 6 months

### "Refund "

November 18, 2022

1.0

Don’t

Pros

I can’t even get a refund because this company locked me in and locked me out. Rubbish.

Cons

Support is rubbish. Test it is. Absolutely rubbish

Review Source

JA

Jess A.  
Consultant  
Consumer Services  
Used the software for: I used a free trial

### "Didn't fit our company model"

November 18, 2022

3.0

Not a fan

Pros

I like the concept but it didn't fit for our company to utilize it

Cons

It doesn't round very well. We billin 15 and 7 minutes and under is free. 8 minutes and up is 15 min. It wouldn't allow for this.

Reason for choosing TimeClock 365

It looked like it might do what we needed but it didn't

Review Source

FV

Fabricio V.  
Sócio Consultor  
Information Technology and Services  
Used the software for: Less than 6 months

### "Facilidade e Organização"

September 20, 2021

5.0

Pros

Facilidade no uso e gestão objetiva das atividades do dia a dia.

Cons

Impossibilidade de ações simultâneas .

Review Source

JS

Johnny S.  
CFO  
Education Management  
Used the software for: Less than 6 months

### "Timeclock 365 "

August 9, 2020

5.0

What a great experience!

Pros

I liked how friendly and responsive the support was.

Cons

Nothing to report here, it is the best experience

Reason for choosing TimeClock 365

Works with office

Review Source

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