# Page 3 | Giva Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Giva the right Help Desk solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/183532/Giva-Customer-Service/reviews

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Giva

4.9 (57)

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Last updated March 24th, 2026

# Page 3 - Reviews of Giva

## Showing most helpful reviews

Showing 51-57 of 57 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JD

Joseph D.  
Sr. User Support Tech  
Legal Services  
Used the software for: 2+ years

### "The best held desk software.. its a mobile friendly too"

October 18, 2017

5.0

cost effective

Pros

It is Mobile friendly. Works on iPhone and android. It is Web based. I can login anywhere from my browser and process the ticket. Easy to use and fast.

Cons

scrolling to enter data. from field to field (this is only happens when you enter lots of data that you will really need to scroll down to go to another field. )

Review Source

RR

Rachael R.  
PACS System Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "HIPAA compliance for 40 sites at a great value. Better & less expensive than ZenDesk."

June 25, 2018

5.0

All of our support is initially done via routing emails into Giva to create requests. We are now much more responsive and have higher customer satisfaction by about 40%. We might implement the Giva self-service web form so customers can go to our web site and open requests. Giva has very frequent cloud releases so we keep getting new functions; wonderful value for our money.

Pros

We are very happy with Giva. I have people on my team that never used a customer service system and they learned Giva very quickly. So much customization is possible. The dashboard is great for a numbers/metrics person like me. It's easy to drag/drop widgets and arrange my own home page. Overall , a much better product than ZenDesk and others we looked at. The tech support from Giva is excellent.

Cons

I never saw some very useful things under the Advanced area of the Administration section until tech support told me.

Review Source

PP

Paul P.  
Senior Director of Information Services  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Easy to Implement and Use"

November 3, 2016

5.0

We were literally up and running with the software after about 2 hours working with our sales representative. We tweaked a few things along the way and went live without any issues. Support is very responsive and they continue to update the product and add nice features regularly. As a manager who has implemented several service desks in the past, Giva was probably the fastest system I have taken from start to finish.

Pros

Ease of use and training of support staff. Integrated Knowledgebase.

Cons

You have to create reports to see closed calls as they are not simply on the menu.

Review Source

Response from Giva

March 15, 2019

Since this review was written, a number of closed Tickets Reports are now available. Thanks for the feedback! Giva puts out a new release about every 3 weeks.

CC

Cory C.  
Network/Digital Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Fully featured and intuitive"

June 19, 2018

5.0

Up and running quickly, easy to use, HIPAA compliance, excellent reporting capability and cool dashboard.

Pros

We have reduced the amount of time that it takes to open a case by about 50% using Giva. We looked at a lot of different customer service apps. Giva is the best HIPAA option out there. Support team is very responsive.

Cons

Has all we need right now. They do very frequent releases so we will always get new features in the future.

Review Source

DG

Dylan G.  
Desktop Support  
  
Used the software for: Less than 6 months

### "Very robust help desk software, highly recommended"

May 18, 2017

5.0

Pros

I had never heard of Giva prior to my opportunity to try out Giva for a 30-day period. I found it to be highly customizable and very robust. Giva also provides the most value by offering an asset management module included with the cost of their help desk software while other help desk providers charge you per asset.

Review Source

SC

Skipper C.  
  
  
Used the software for:

### "Reliable functionality"

January 12, 2017

5.0

The Giv@ eHelpDesk is easy to set up. The quick startup is facilitated by a minimum number of spreadsheets to capture required information. Once up and running, the software allows enough functionality to tailor it for individual organizations. We have some groups who use the application to help with workflow. As users become familiar with the application, the software limits customization. However, the administrators appreciate the simplicity and speed at which changes can be made. When tickets are closed, customers can provide immediate feedback and standard reports allow quick access to summary feedback data.

Review Source

DR

Daniel R.  
  
  
Used the software for:

### "An above average product to handle ticketing, assets, and knowledge bases"

January 19, 2017

4.0

Giva can handle the basics: ticketing, asset handling, knowledge bases, and change management. In my opinion, it excels when being extensible with a good API to integrate with current business processes and user management.

Review Source

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