Vanco

GivePlus


4.5 / 5
12 reviews

Who Uses This Software?

As the eGiving provider for over 20,000 churches and numerous non-profits, we offer our low-cost software and services to any organization seeking to boost eGiving.


Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $10.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Vanco
  • www.vancopayments.com
  • Founded 1982
  • United States

About GivePlus

For over 20 years, we've helped tens of thousands of clients increase their giving, manage donations and keep expert records. And the best part? It's easy. With tools like text-to-give, a mobile app, kiosks, portable card readers for your phone or tablet and online giving, increasing and managing donations is simple. You'll also receive plenty of human support. Our reps not only help you with the software, but give you tested methods for increasing donations in your organization.


GivePlus Features

  • Accounts Payable
  • Accounts Receivable
  • Asset Management
  • Bank Reconciliation
  • Budgeting & Forecasting
  • Donation Management
  • Fund Accounting
  • General Ledger
  • Payroll Management
  • Accounting Integration
  • Attendance Tracking
  • Built-in Accounting
  • Child Check-in
  • Event Management
  • Member Directory
  • Member Portal
  • Multi-Site Management
  • Online Giving
  • Pledge Management
  • Small Group Management
  • Volunteer Management
  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management

GivePlus Reviews Recently Reviewed!


They handled our credit card processing that was linked to both our bank and donor data base.

Jul 20, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: It worked reliably and without major problems as it communicated with our bank and our donor data base. It was competitively priced.

Cons: Software worked fine however the companies behavior was completely unprofessional, vindictive and bordered on criminal. When we moved our business to another provider they not only refused to co-operate they with held our information for several months after our written request to release our data as per our agreement. It was only after our attorneys contacted them that they finally released our information at 3pm on New Year eve. I believe this was done in order to complicate or transition to the new year as it gave our new provider only a few hours to set up all our donors on their system before the next year. Our plan was to have a clean cut off from one year to the next to insure correct year assignment to tax deductible donations. Vanco's stalling tactics whether intentional or just incompetence could have interrupted our income stream had it continued. What Vanco did do was create a tremendous amount of unnecessary labor costs and legal costs for us during their months of stalling as we followed their changing instructions to retrieve our data. They denied sending a master file with our donor data and advised us to retrieve each donor one at a time via their website portal. We began to do this and after the third day of this arduous task Vanco closed the portal on us. That's when we contacted our attorney.

Overall: It worked as intended for many years unfortunately in the end the company itself proved to be extremely unprofessional and incompetent.

A little slow to setup, but it works very well and the notification system for payments is excellent

Apr 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simply... it works. It works well! We have had no problems with the app functioning from the office side. We get easy to understand notifications when payments are made and the payments easily go into our account. I also like the offset payment feature that allows those giving to give an addition small percentage to offset the fees of processing their payment. More people use that than I thought and it is such a great help.

Cons: The layout is not easy to adjust and it is not as customer friendly as we'd like. We've had a number of members have regular difficulties making payments or logging into their account. This always take too much of our time as we walk them through the process over and over again. It just isn't super easy for people to use.

Using Vanco has been such a great experience for our church. I'm grateful for their service.

Sep 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vanco has helped increase the overall money we collect from the members of our church. Because when poeple give electronically their contribution is always received, even if they're not present.

Cons: There are a lot of reports and emails concerning the same transactions. Especially with online credit card merchant transactions.

Overall: Excellent product that is a great benefit to our church and excellent support and customer service.

Very positive. Have used this company for years and have complete trust in their protection of givin

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It provides the opportunity for church members to set up one-time or recurring electronic gifts to the church. We have not experienced any problems in the years.

Cons: We don't really have any complaints about the software. Once we are set up in their system, it pulls over into the church website with our colors and logo.

I find that Vanco is very easy to edit and use on a regular basis. The edit features are very simple

Dec 19, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ease and simplicity of using the online site to edit information. It is very simple and I have had no difficulty. I can also easily edit the amount of money each donor is going to give and save it easily as well. I also like that it's an inexpensive solution compared to other big brands.

Cons: Last year, we ran into an issue with or company where they charged people's credit cards when they shouldn't have, which was a stressful situation for our administrative staff to solve and then communicate to our donors. One other thing that has been hard though is searching for the name of someone I'm looking for, since the name has to be very exact.

Overall: It is very simple to use and easy to edit. I find that I can update a donor's giving information easily and without problems. It is also inexpensive in comparison to other brand name companies.

We love it.

Feb 01, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Once through the initial setup this software works great to maintain and take donations. It is very easy to use. It helps keep our electronic giving up to date and clean.

Cons: Making changes can sometimes be tricky. This is not a reason to not use this software it just is not always intuitive. If you read and call customer support it is really easy.

Overall: We use Vanco for direct deposit of employee pay and also for EFT (Electronic Fund Transfers) and Credit Card Billing. This helps us as a church maintain giving week to week. This is a great solution for churches to handle electronic giving.

One of the most useful tools I use.

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using Vanco for our electronic giving for many years. Customer Support is outstanding. Their website is easy to maneuver and the reports are easy to understand. Our contribution secretary's tasks are much more efficient because of VANCO. But the best reason for using Vanco is, our giving increased substantially when we offered this giving option to our congregation.

Cons: Even thought the reports are easy to read, we receive so many of them. There seems to be a lot of report duplication.

I process donations & donor information for our non-profit through Vanco.

Dec 07, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Vanco is a robust system with many options to control donors transactions. You can set an account to be inactive, then reactivate it. You can set up giving frequency and custom start and end dates as well.

Cons: The system has accidentally charged donors more than it should have, and I have seen this happen numerous times in my 2 years in our office. Vanco is quick to fix the problem, but donors are still unhappy about the inconvenience.

Good technology for churches

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to set up and/or transfer and easy to use thereafter; customer service is wonderful and very well trained.

Cons: The fees aren't the lowest but they're competitive. We haven't had any issues since we switched.

Overall: Used to accept online donations and payments.

Great Company, Administrator friendly

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The reporting, transmitting, detail and support are very good.

Cons: I hate payring processing fees. Vanco's fees are comparable to others.

Love it!

Mar 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that this website gives people the ability to have donations automatically taken out of their accounts. It makes things a little more streamlined for the church.

Cons: The text giving and online giving should be able to be under one username and not have to use different usernames for different things.

Overall: It makes tracking easier

Vendor Response

by Vanco on March 15, 2019

Thanks, Jennifer. Glad you enjoy GivePlus!

Payment/donation solution for religious non-profit. Worked but had it's quirks

Nov 13, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It does what it's marketed to do! We were able to accept donations from all over the country, even outside the US. We could manage when and how often people gave. If we wanted to put an end date on someones giving, we could do it with ease!

Cons: The problem is that Vanco would sometimes mess up automatic withdrawals. I don't know if it happens often in this business, but we had donors being double charged. They were able to fix it quickly though!