--- title: "SpiceCRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SpiceCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/183582/SpiceCRM/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # SpiceCRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SpiceCRM ## What is SpiceCRM? Cloud and on-premise open source CRM solutions that provides intuitive user interface to manage various sales and marketing operations. ## What is SpiceCRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €19 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SpiceCRM?[Manage this product listing](https://www.g2.com/products/spicecrm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SpiceCRM 5.0 (10) VS. [4.5 (4,492)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price €19 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.4 (4,393) Value For Money 5.0 (9) Value For Money 4.3 (3,521) Customer Service 4.9 (10) Customer Service 4.4 (3,531) ## SpiceCRM alternatives [4.4 (18,833)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,008)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/183582/SpiceCRM/alternatives/) ## FAQs about SpiceCRM Overview ### Which roles and teams benefit most from SpiceCRM? SpiceCRM is most used by executive leaders, department heads, and founders who need visibility into customer relationships, sales activity, and business performance. Sales and channel managers use it to manage leads, accounts, and partner pipelines, while product and IT teams support CRM configuration, digitization projects, and user adoption. Answer based on 10 reviews Overview ### What company size and specific industries is SpiceCRM built for? SpiceCRM is designed for innovative companies of any size that want an open source CRM and prefer to avoid high license costs. It does not target a specific industry, but suits businesses that value a distinctive user experience and flexible customer relationship management. Features and Usability ### What are the key features of SpiceCRM? SpiceCRM offers contact and lead management, including lead capture, lead qualification, and opportunity management, plus sales pipeline management and forecasting. It also includes campaign management, email marketing, and segmentation, along with reporting and analytics, customizable fields and templates, calendar management, task management, and third-party integrations. Integrations ### Which third-party tools and platforms does SpiceCRM integrate with? SpiceCRM integrates with communication, email, and business platforms including Gmail, Microsoft Outlook, Mailchimp, Mailgun, CleverReach, EVALANCHE, Twilio, and Five9. It also connects with Avaya Cloud Office, STARFACE, Google Maps, Google Charts, SAP Engagement Cloud, and SAP S/4HANA Cloud. Getting Started and Support ### What training and onboarding options does SpiceCRM offer? SpiceCRM provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided learning, webinars cover scheduled group instruction, while documentation and videos offer self-paced reference material for reviewing features and steps as needed. Getting Started and Support ### What customer support options does SpiceCRM offer? SpiceCRM provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users written help, self-service answers, and direct messaging options for product questions and troubleshooting. ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers point to the following as the features buyers value most when choosing a CRM: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) SpiceCRM includes other CRM capabilities that reviewers also rate as important, including **Contact Database** (**47%**) and **Contact Management** (**44%**). Together, these features give teams a central place to store customer details, track interactions, and keep contact records organized, helping businesses improve follow-up, maintain cleaner relationship data, and support more consistent sales and service work. Contact Management 4.7 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Calendar/Reminder System 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks Document Storage 4.7 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Email Management 4.7 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Interaction Tracking 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Management 5.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process SpiceCRM 41 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Quotes/Estimates: Generate quotes or estimates for customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Segmentation: Group leads or contacts based on their specific characteristics - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (10) 4.9 Based on 10 reviews ## Pricing Value for money 5.0 (9) Free Trial Free Version Basic €19.00 Per User,Per Month Value for money 5.0 (9) 5.0 Based on 9 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Google Charts](https://www.capterra.com/p/176573/Google-Charts/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[ Mailgun](https://www.capterra.com/p/159630/Mailgun/)[ Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 5.0 Based on 10 reviews Filter by rating Counts reflect reviews available in this feed. 5(10) 4(0) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Information Technology Assistant Used the software for: 1-3 years ### "All we need for CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 9, 2022 Pros We were looking for a CRM system that could be established and operated quickly throughout over five countries. Useful and adaptive to diverse countries and markets. When it came to both sales and customer service, SpiceCRM checked all the requirements. We were able to expand across the rest of the nations within 5-7 months after the testing country went live. Cons There is a fix for this issue by exporting the Excel data and processing it from there. Even if SpiceCRM has this feature, it isn't a powerful software suite. Product characteristics need to be better implemented in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: Less than 1 year ### "Where have you been all my life?" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2021 The guys behind this software make the difference. It is liking going into a restaurant - where the food is great and the service is even better. These guys know how to interact with their community in a positive and encouraging manner. Such a relief to have this type of experience. Pros The product is very user-friendly. The latest technology has been deployed and therefore has the greatest flexibility for our use. We have extended the core software considerably and the architecture to customize is very advanced. The fact that the customizations are stored in the DB vs. the file system has made upgrades far easier than other systems we have used. It feels like we are using something like Salesforce - without havign to give up my firstborn. Cons We really don't have any dislikes - we are still learning and exploring but at present- we have no cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Partner Used the software for: 3-5 years ### "Great support! Professional deep dive and intelligent solutions." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 6, 2021 Our use of SpiceCRM is twofold: On the one hand we use it as our Office Management System and customer database, on the other hand, we present the customer with a personal login, where he/ she can fill in different personality tests and questionnaires. Also we integrated tests from other companies with different interfaces. Pros the way it was individualized and customized to fit our needs perfectly. the provided solutions were both lean and very sophisticated. The customer journey is intuitive and easy. Cons the presented font-end design ist not as stylish/ up to date as we'd like to have it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "There is almost no limit" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2021 a very good overall experience, it‘s worth every cent - especially the customer experience is worth mentioning. Pros useability, the flexibility, the possibility of customization to your organizational needs, the possible integration into other systems, the customer support and general friendly and user oriented way this company works. Cons software is developing over time, from the developer side new features have to be bulletproof before they roll out. correct implementation takes some time. from the user side (my side) new features should be there yesterday already - so this in fact might be more pro than con, as they really care about their product and don‘t want to implement unfinished work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer IT Digitization Manager International Used the software for: 1-3 years ### "Schiedel use Spice CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2021 We had lots of countries without any type of CRM system, others with there own internal systems for different aspects and wanted a group CRM system that bridged the gap between front and back sales office, Sales and Service and linked to our ERP system. 20 Reasons supported us well to implement and configure Spice CRM to our needs. Pros We wanted a group CRM system to cover more than 15 countries that could be set-up and rolled out quickly. Spice CRM ticked the boxes on what we needed for Sales and Service. Pilot countries went live pretty quickly and we managed to roll out to the remaining countries within 6-8 months. System is pretty easy to use and adaptable for different country/market requirements. The system scaled up well as users base grew to over 400. Cons None, very flexible we are constantly improving on/in it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder Used the software for: 1-3 years ### "Easy to use and very fast" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2019 We use it as a high developed Customer Experience Management System. Pros SpiceCRM is a very easy to use and fast CRM Package. In Austria it is serviced by 20 reasons, high qualified professionals, who really care about their customers- Cons Nothing. Everything fine. Very flexible and worth the money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of Department Used the software for: Less than 1 year ### "The best you can get" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2021 Pros responsive, adds values, fast, easy handling, one system for all purposes customizable home screen, overview of tasks, meetings and calls, Google Maps integrated radius search function, you can send and receive sms, you can create and send quotes to the customers easy to implement Cons We started 6 months ago and at the moment there is nothing we lack Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Manager Used the software for: 1-3 years ### "Basis of our „Patient Relationship Management (PRM)“ solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2021 SpiceCRM forms the basis of our „Patient Relationship Management (PRM)“ solution. We chose this CRM, because of the company's long-standing expertise in this area. Pros The tool optimizes your healthcare facility, supports the entire patient care process, enables an effective flow of information within the healthcare system, and increases and maintains patient engagement. Cons Nothing. Individually deployable and customizable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Air & Sea Used the software for: Less than 1 year ### "ONTIME SpiceCRM experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2021 Pros Product is easy to use and self-explanatory. all customization requests could be implemented prior to GO LIVE Cons 1) currently we are not able to compare the sales-pipeline with our operational system. in Step 2 of the integration process we focus on that to have better measuring options. 2) reporting tool is quite complicated for a non-professional user - 20Reasons supported to build our reporting files Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Channel Sales Manager Used the software for: Less than 1 year ### "User-friendly, interactive dashboard" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2022 Pros SpiceCRM covers most of the requirements related with marketing operations. Cons Although documentation quality is above the sector standarts, video explanations are not quite all right. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/183582/SpiceCRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.