# Lanes & Planes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lanes & Planes the right Expense Report solution for you? Explore 685 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183676/Lanes-Planes/reviews --- Lanes & Planes 4.6 (685) [View alternatives](https://www.capterra.com/p/183676/Lanes-Planes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Lanes & Planes Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews Responsive and solution-oriented support 97% positive reviews out of 242 Most reviewers find customer support highly responsive, knowledgeable, and consistently helpful for resolving travel-related issues. Maria C Working Student Human Resources, 51 - 200 employees. "Very helpful, every-time I go in contact with the platform with questions or need for help they came back at me super quick, most times at the same day." Occasional usability frustrations 39% negative reviews out of 64 Some reviewers describe bugs and issues like confusing notifications, cumbersome authentication, and inconsistent mobile functionality. Integrated travel expense platform 94% positive reviews out of 101 Most users report travel expense management streamlines booking, reporting, and reimbursement, saving significant time and effort. Phil V Head of Ecommerce, 501 - 1,000 employees. "As an expense reporting tool, very easy to create and submit expense reports intuitively with minimal effort." Inconsistent and higher pricing 35% negative reviews out of 62 Some users say pricing can be confusing, occasionally higher than competitors, and not always accurately displayed during booking. Sarang P Head of Global Automation, 5,001 - 10,000 employees. "Another disadvantage because its enterprise level service, the cheapest direct flights are not shown sometimes." Efficient travel concierge assistance 97% positive reviews out of 29 Most reviewers describe the concierge service as quick, reliable, and valuable for handling individual travel requests. Limited train booking features 68% negative reviews out of 34 Most reviewers indicate train connection booking lacks seat selection, comprehensive routes, and flexible transfer time adjustments. ## Showing most helpful reviews Showing 1-25 of 685 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ROMAN C. QM manager Construction Used the software for: Less than 6 months ### "Reliable Travel Solution with Cost-Saving Benefits" July 17, 2025 5.0 Overall, my experience with Lanes & Planes has been very good. The platform offers competitive prices, convenient booking options, and helpful vendor negotiations that help reduce costs. While the website could be more modern, the overall functionality and service quality make it a reliable choice for business travel Pros The prices for flights, rental cars, and hotels were lower than usual, thanks to prior negotiations with vendors — a great cost-saving advantage. Cons The website could benefit from a more modern and user-friendly design, as the current interface feels a bit outdated. Switched from [Navan](https://www.capterra.com/p/169591/TripActions/) We made the switch because key providers like Airbnb and Ryanair were missing from the previous platform, which limited our booking options." Review Source CW Christoph W. Field Service Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Efficient, Reliable, and User-Friendly" June 18, 2025 5.0 My overall experience with Lanes & Planes has been very positive. It simplifies business travel by combining booking, expense management, and policy compliance in one platform. It saves time, reduces manual work, and makes the whole process much smoother—for both travelers and admins. Pros Lanes & Planes has made my business travels easier with an all-in-one platform for booking flights, trains, hotels, and managing expenses. The app interface is clean and intuitive in comparison to some other expense management szstems out there. Real-time updates in the form of app popups and digital receipts save time and reduce stress. It’s a huge help for frequent travelers. Cons The mobile app can feel a bit limited compared to the desktop version—some actions like modifying bookings aren’t as smooth. Review Source DD Daniel D. Exchange Coordinator Education Management Used the software for: 2+ years ### "Overall positive experience" April 29, 2026 4.0 On overall the platform is easy to handle and intuitive. The business trips can be easily booked and it can be a helpfull tool for bigger companies. Pros The concierge service works fast and supports you with your help. You do not have to advance money on loan as it works directly with our accounting department. Cons The train search and booking can be improved. Unfortunately it still has some difficulties in finding transantional connections. Review Source TB Toni B. Management Consultant Management Consulting Used the software for: 6-12 months ### "Useful for flight-only bookings; cumbersome for all other travels" June 26, 2025 2.0 My experience has been quire a mixed bag so far: For simple flight-only bookings it works and is functional; for anything else, I would like to avoid using it because it makes my life harder. Pros The one positive thing is that the billing and paying process is relatively streamlined and straightforward. Cons There are three problems that I generally encounter with L&P: 1. Merging all hotels and offers makes it very untransparent - you don't know which provider you have, how the hotel will receive you, etc.. Additionally, given the missing sorting and almost dysfunctional filter functions makes it very difficult to find the actual best price! 2. I'm regularly in situations that L&P fails to list possible connections and offers. This holds especially true for train journeys - for obvious reasons, that really impacts the usefulness 3. Re-bookings and other service requests are complicated, cumbersome, and often inefficient - especially in situations of time crunches, this is really frustrating Review Source AG Andras G. Portfolio Manager Utilities Used the software for: Less than 6 months ### "Very fast and good support during travel disruption" February 12, 2026 5.0 Pros Very fast personal response after a travel disruption and offers of rebooking, refund or additional support. Cons I don´t have any bad experience that I have noticed. Overall a very easy and helpful process of booking. Review Source bC benoit C. Head of Fiber Biotechnology Used the software for: 1-2 years ### "Highly recommanded" July 3, 2025 5.0 All in all, excellent so far. In case of issues, the concierge service is quick to react and always find a solution Pros The user interface is very intuitive and the concierge service is excellent. They react quickly and efficiently Cons Booking low cost airlines and hotels do not always work well and instantly like with booking.com. It takes sometimes to long to get a confirmation back for hotels in particular. Switched from [Perk](https://www.capterra.com/p/171040/TravelPerk/) The system was not very intuitive and poor customer concierge service Review Source MG Miguel G. Investor Venture Capital & Private Equity Used the software for: 6-12 months ### "Outstanding Customer Support" April 27, 2025 5.0 Pros I started using L&P some month ago and everything was progressing nicely as expected. Having no problem with this services is usually great news as there are always problems. However, when one of my flights got cancelled, their CS team was superb, 10/10. They dealt with the claim and managed to get my flight reimbursed straight away. Moreover, we were in constant contact through mail and they answer very swiftly all my replies. Cons The check-in is automatic, which is great as you do not have to worry about anything. However, a couple of times I have been given a seat on the very last row, which nobody likes. Switched from [Perk](https://www.capterra.com/p/171040/TravelPerk/) Prices in Travelperk for planes and hotels were significantly higher vs. if you booked your trip directly in Booking or with the airline Review Source kaiyu S. Senior Engineer Consumer Electronics Used the software for: 6-12 months ### "Excellent management software, but there is still room for improvement." November 5, 2025 3.0 As a company management tool, it's very convenient and systematic. However, its support for overseas business travel is still far from perfect. Pros As a company management software, the system is streamlined, making application and approval very convenient. Cons Booking hotels abroad is a disaster; you can't find the hotel you need. When ordering train tickets in Germany, it's often difficult to find the train you want, but bahn.de makes it easy. Review Source DS Dmitrii S. Financial statements auditor Accounting Used the software for: 2+ years ### "Perfect for your business trip!" October 2, 2025 5.0 Pros Very easy to book my tickets and always the best pricing. I understand that it gets data from a wide range of platforms. As a corporate client, I an very satisfied with the service. I used it many times and always had a pleasant experience. The support is also great! It is very helpful on business trips. Cons Sometimes you would have to wait for your business trip confirmation, but it is completely normal because your supervisors would need to confirm the trip. Review Source Ana O. Head of Regulatory Affairs NII Pharmaceuticals Used the software for: Less than 6 months ### "Great Customer support" July 29, 2025 5.0 Using them for few month. Until now all seems to work very good and I am happy to have an assistant when is coming to traveling. The possibility of buying Group tickets is something that I like very much. Pros I recently had an issue related to my legal name on my Lanes & Planes account, and I reached out to their customer service for support. I was impressed by how quickly they responded and how efficiently they handled my case. Not only were they prompt, but they also offered a creative, out-of-the-box solution that could solve my issue smoothly. Great experience—excellent customer support! Cons The experience until now was very good and I could not find anything to complain about. Maybe just to mention that the solution came in the second reply as the first reply to my question was quite standard. Review Source RM Razvan M. SAP Project Manager Information Technology and Services Used the software for: 6-12 months ### "Excelent ease of use and customer service." May 12, 2025 5.0 Great experience, intuitive and easy to use, saves lots of time to book and submit expenses. Pros Simplicity of use, very good customer support and integration with the booking agents. Cons It would be nice to select to search only for transportation. Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[cytric Travel & Expense](https://www.capterra.com/p/228678/Amadeus-cytric-Travel--Expense/) Ease of use and all-on-one package for travel and expense management. Review Source PV Phil V. Head of Ecommerce Consumer Goods Used the software for: 6-12 months ### "Great tool, easy to use, responsive and comprehensive!" March 20, 2025 5.0 Overall it's a very easy to use tool. As a travel planning and booking tool it provides intuitive travel booking options, easy to compare, filter and search. As an expense reporting tool, very easy to create and submit expense reports intuitively with minimal effort. Customer service very responsive and helpful when needed. Pros The self-service tool works well, you get results quickly and it is easy to book and confirm. Similarly expense reports work easily and seamlessly. Customer service is responsive quickly, so if any queries or issues - you get a speedy resolution. Cons I get the tutorial pop-ups each time I log in - as if each time is the first time. This is unnecessary and slightly irritating as you need to click through it to move forward each time. But only adds a few seconds to navigation so not a big issue. Review Source FO Filipa O. Strategic Content Creator Medical Devices Used the software for: 1-2 years ### "All-in-One Platform that Simplifies Business Travel" May 13, 2025 5.0 My overall experience with Lanes & Planes has been positive, thanks to its user-friendly interface. Being able to handle all aspects of business travel within a single platform is both convenient and efficient. Pros Having flights, hotels, and expense management integrated into one single platform, allowing for a more efficient trip planning. Cons Nothing to point out so far. The platform is user-friendly, so I didn't have problems while using it. Review Source Dawid C. Operations Manager Information Technology and Services Used the software for: 6-12 months ### "Arranging business travel never been so easy" February 27, 2025 5.0 Pros Easy to use interface for searching flights, hotels and making a booking. If there is any issue with finding desired place, you can always ask customer support for making reservation for you. Cons Nothing special to mention. Maybe sometimes browser will not show you specific hotel you would like to book, but still - you can ask for consierge service to book it for you. Review Source EL Emilio L. Graphic designer Sports Used the software for: Less than 6 months ### "Super nice experience" April 3, 2025 5.0 Overall, Lanes & Planes has streamlined the way we handle business travel. It removes a lot of the manual effort, from booking to reimbursement, and makes the whole process smoother and more transparent. With a few improvements in the booking engine and options, it would be close to perfect. Still, a very solid tool I’d recommend to other teams. Pros I really appreciate how much time it saves when booking and managing business travel. The interface is intuitive, and having everything—flights, trains, hotels, receipts—in one place makes it incredibly efficient. I also love how easy it is to submit expenses and keep track of travel documents. Cons Occasionally, the hotel selection feels a bit limited compared to other platforms. Also, the search results can be a bit slow or show outdated availability, especially during peak times. Review Source Tomasz C. DevOps Manager Telecommunications Used the software for: Less than 6 months ### "Recommendation to follow" December 20, 2024 5.0 Overall, Lanes & Planes has been a valuable tool for managing travel and expenses efficiently. The platform's centralized system and automation features have streamlined processes, saving time and reducing errors. Pros Lanes & Planes streamlines travel and expense management with its intuitive platform. The ease of booking, combined with seamless expense tracking and centralized reporting, saves significant time for both employees and administrators. Cons While the platform offers comprehensive features, the user interface could benefit from improved responsiveness and a more modern design. Review Source RA Ron A. Software Engineer Computer Software Used the software for: 6-12 months ### "Convenient and Efficient Business Travel Solution" November 28, 2024 5.0 Very positive, it’s a convenient and efficient system that makes booking and managing business trips hassle-free. Pros I liked payment is already handled by the system, the automatic flight check-in feature, the wide selection of flights and hotels, and the fast and helpful support team. Cons Not being able to look at hotels before booking a flight. Review Source BB Baptiste B. Team Lead Battery Oil & Energy Used the software for: 6-12 months ### "easy and fast to book business travel" November 8, 2024 5.0 I use it to book flight ticket, train tickets and Hotel for all my business travels Pros The tools is easy to use and the support team reactive when you need to book something that is not avalable on the plateform Cons Some transportation mode are not available (yet) such as night trains Review Source WD Walter D. Manager quality and process development Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Lanes and Planes review" November 7, 2024 5.0 Easy to use. Convenient and fast. Helps a lot to simplify travelling planning. Pros easy to use. Get the best possibility to arrange the trip All costs included Cons The fact that you need to rework the trip once approved by the manager. Having the option that all is booked directly once the manager approved it will make it better Review Source JB Jaya B. Software developer Computer Software Used the software for: Less than 6 months ### "one stop solution to book flights and hotels" October 28, 2024 4.0 very good. No more credit cards. transparent way to handle the invoices. Pros a great app when it comes to usability and a good workflow. Cons initially the app was unresponsive for some time but I believe that it could be because of the app upgradation. Otherwise it worked well during the later parts. Review Source RC Roland C. Manager Information Technology and Services Used the software for: 1-2 years ### "Good service " June 15, 2024 5.0 Pros Easy to use user friendly good service low price Cons Good quality good service excellent quality Review Source VR Verified Reviewer Managing Director Computer Software Used the software for: 2+ years ### "Best travel management solution in the market" August 3, 2020 5.0 Highly recommend the solution. Great tool and great service. Pros Only true full-service solution which helps to widely automate the corporate travel process including cost management. Eases travel for all employees while reducing hidden costs of travel. Seamless integration into finance backend. App which helps to reduce receipt handling. Cons They keep adding features and improving on a day to day basis. Nothing we really miss at this point in time. Alternatives considered [Perk](https://www.capterra.com/p/171040/TravelPerk/)[Navan](https://www.capterra.com/p/169591/TripActions/) Reason for choosing Lanes & Planes Best solution and only full-service solution Review Source VR Verified Reviewer Managing Director Venture Capital & Private Equity Used the software for: 6-12 months ### "Very efficient way on improving overall travel booking" August 1, 2020 5.0 Pros The software significantly facilitates a previously rather manual and costly process while allowing to save money on the actual travel spend as well as on process costs. Very nice interface and usability. Can fully recommend it. Cons There is nothing I disliked about the software but it does come with an internal "change management" as old and non digitized processes need to be changed - however this change is absolutely worth it Reason for choosing Lanes & Planes \-usability (incl link to accounting) -functions -great customer service Review Source TV Timo V. Director Retail Used the software for: 1-2 years ### "Hassle solution for Mid-sized companies with great features" August 31, 2020 5.0 Replaced our old ("manual" solution) with Lanes&Planes and since then had no issue with the software. As could based isntallation was easy and training limited to 2 video calls. Employees like it because they can decide on hotels and have transparency on cost/options - accounting likes it because it made their live easier. Pros \* Easy to implement \* Very attractive pricing \* Based on "self service" concept with maximum support if required \* Extending booking tool into bookkeeping - reflecting German legal requirements and reducing workload for accounting department \* Scales easily with the company Cons \* Sometimes app and desktop solution due not deliver same functionality (but probably due to development progress). Review Source Sven E. MD Financial Services Used the software for: 6-12 months ### "Easy to use and great customer service" July 29, 2020 5.0 Reduced cost by approx. 20%, high self-service usage and acceptance in the teams, good user experience. Pros Set-up and usage very straightforward and easy. Intuitive functionality and great acceptance in the team. Outstanding customer service with very quick reaction times and well qualified staff. Cons No real cons. At the very beginning some integration work needed on our side reg. accounting, all went quick and easy. Review Source Similar Products Featured ## Related categories [Travel Management](https://www.capterra.com/travel-management-software/)[Expense Report](https://www.capterra.com/expense-report-software/)[Spend Management](https://www.capterra.com/spend-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.