# Lanes & Planes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Lanes & Planes the right Expense Report solution for you? Explore 684 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183676/Lanes-Planes/reviews --- Lanes & Planes 4.6 (684) [View alternatives](https://www.capterra.com/p/183676/Lanes-Planes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Lanes & Planes Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews NK Nikhita K Senior Customer Success ManagerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “The ability to book flights and hotels easily for work travel and have everything consolidated into one request is a huge time-saver.“ November 24, 2025 VB Vittorio B Head of PolicyInformation Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “The UI still has some quirks and small flaws, some even obvious (such as the cursor not moving automatically to the return date after entering the first one, or having to restart the search process when the search expires, rather than just reloading the page).“ December 29, 2025 ROMAN C QM managerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “The platform offers competitive prices, convenient booking options, and helpful vendor negotiations that help reduce costs. While the website could be more modern, the overall functionality and service quality make it a reliable choice for business travel“ July 17, 2025 CW Christoph W Field Service EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “The mobile app can feel a bit limited compared to the desktop version—some actions like modifying bookings aren’t as smooth.“ June 18, 2025 NP Nicolas P International Integration ConsultantComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “I use Lanes and Planes for professional trips, and since I started using it, booking all my accommodation (flights, trains, hotels, etc.) has become much easier.“ June 11, 2025 TB Toni B Management ConsultantManagement Consulting, 51 - 200 employeesUsed the software for: 6-12 months. “Merging all hotels and offers makes it very untransparent - you don't know which provider you have, how the hotel will receive you, etc..“ June 26, 2025 FO Filipa O Strategic Content CreatorMedical Devices, 11 - 50 employeesUsed the software for: 1-2 years. “Having flights, hotels, and expense management integrated into one single platform, allowing for a more efficient trip planning.“ May 13, 2025 FP Fynn P MDRComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “The only thing is that sometimes when I search for flights, the first flight of the day isn't displayed first.“ September 11, 2025 ## Showing most helpful reviews Showing 1-25 of 684 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ROMAN C. QM manager Construction Used the software for: Less than 6 months ### "Reliable Travel Solution with Cost-Saving Benefits" July 17, 2025 5.0 Overall, my experience with Lanes & Planes has been very good. The platform offers competitive prices, convenient booking options, and helpful vendor negotiations that help reduce costs. While the website could be more modern, the overall functionality and service quality make it a reliable choice for business travel Pros The prices for flights, rental cars, and hotels were lower than usual, thanks to prior negotiations with vendors — a great cost-saving advantage. Cons The website could benefit from a more modern and user-friendly design, as the current interface feels a bit outdated. Switched from [Navan](https://www.capterra.com/p/169591/TripActions/) We made the switch because key providers like Airbnb and Ryanair were missing from the previous platform, which limited our booking options." Review Source CW Christoph W. Field Service Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Efficient, Reliable, and User-Friendly" June 18, 2025 5.0 My overall experience with Lanes & Planes has been very positive. It simplifies business travel by combining booking, expense management, and policy compliance in one platform. It saves time, reduces manual work, and makes the whole process much smoother—for both travelers and admins. Pros Lanes & Planes has made my business travels easier with an all-in-one platform for booking flights, trains, hotels, and managing expenses. The app interface is clean and intuitive in comparison to some other expense management szstems out there. Real-time updates in the form of app popups and digital receipts save time and reduce stress. It’s a huge help for frequent travelers. Cons The mobile app can feel a bit limited compared to the desktop version—some actions like modifying bookings aren’t as smooth. Review Source TB Toni B. Management Consultant Management Consulting Used the software for: 6-12 months ### "Useful for flight-only bookings; cumbersome for all other travels" June 26, 2025 2.0 My experience has been quire a mixed bag so far: For simple flight-only bookings it works and is functional; for anything else, I would like to avoid using it because it makes my life harder. Pros The one positive thing is that the billing and paying process is relatively streamlined and straightforward. Cons There are three problems that I generally encounter with L&P: 1. Merging all hotels and offers makes it very untransparent - you don't know which provider you have, how the hotel will receive you, etc.. Additionally, given the missing sorting and almost dysfunctional filter functions makes it very difficult to find the actual best price! 2. I'm regularly in situations that L&P fails to list possible connections and offers. This holds especially true for train journeys - for obvious reasons, that really impacts the usefulness 3. Re-bookings and other service requests are complicated, cumbersome, and often inefficient - especially in situations of time crunches, this is really frustrating Review Source VB Vittorio B. Head of Policy Information Technology and Services Used the software for: Less than 6 months ### "A solid companion for travel planning " December 29, 2025 5.0 When my employer introduced this platform, I was worried that it would limit my ability to customize my business travel - I travel a lot and being able to choose and optimize every moment is fundamental. However, I could learn how to use it in five minutes and I am now using it regularly with satisfaction. Pros Lanes & Planes is an extremely complete platform, giving you access to the best offers anywhere on the Internet. Even if you already searched on multiple consumer platforms, L&P often ends up with a better price. Also, when they are limited by external factors (such as Ryanair's horrible anti-OTA policies) they still manage to provide you good service and make things work by putting in extra effort. In fact, support is one of their high points. Cons The UI still has some quirks and small flaws, some even obvious (such as the cursor not moving automatically to the return date after entering the first one, or having to restart the search process when the search expires, rather than just reloading the page). The amount of information can be overwhelming and hard to navigate at times, such as when getting 50 slightly different room offers for the same hotel. But in the end, you always get what you want pretty straightforwardly. Review Source bC benoit C. Head of Fiber Biotechnology Used the software for: 1-2 years ### "Highly recommanded" July 3, 2025 5.0 All in all, excellent so far. In case of issues, the concierge service is quick to react and always find a solution Pros The user interface is very intuitive and the concierge service is excellent. They react quickly and efficiently Cons Booking low cost airlines and hotels do not always work well and instantly like with booking.com. It takes sometimes to long to get a confirmation back for hotels in particular. Switched from [Perk](https://www.capterra.com/p/171040/TravelPerk/) The system was not very intuitive and poor customer concierge service Review Source MG Miguel G. Investor Venture Capital & Private Equity Used the software for: 6-12 months ### "Outstanding Customer Support" April 27, 2025 5.0 Pros I started using L&P some month ago and everything was progressing nicely as expected. Having no problem with this services is usually great news as there are always problems. However, when one of my flights got cancelled, their CS team was superb, 10/10. They dealt with the claim and managed to get my flight reimbursed straight away. Moreover, we were in constant contact through mail and they answer very swiftly all my replies. Cons The check-in is automatic, which is great as you do not have to worry about anything. However, a couple of times I have been given a seat on the very last row, which nobody likes. Switched from [Perk](https://www.capterra.com/p/171040/TravelPerk/) Prices in Travelperk for planes and hotels were significantly higher vs. if you booked your trip directly in Booking or with the airline Review Source ML Martin L. Director Global IT Pharmaceuticals Used the software for: Less than 6 months ### "Good software, maybe best on the market" February 16, 2025 4.0 Overall the experience is better then in the software which we used before. The implementation is easy but the implementation team has a low technical knowledge in some cases for integration. This makes it more complicated. Pros Easy too use for endusers. Sync and SSO work Entra makes the integration easier. Good prices for hotels. Cons Search is slow and only show results after all searches are done. Filter the prices in a hotel not possible. If you only want to see the price with breakfast and able to cancel you have to scroll sometimes very long. Alternatives considered [cytric Travel & Expense](https://www.capterra.com/p/228678/Amadeus-cytric-Travel--Expense/) Reason for choosing Lanes & Planes Best usability for end users. Integration into Finance and Identity Management ok. Switched from [cytric Travel & Expense](https://www.capterra.com/p/228678/Amadeus-cytric-Travel--Expense/) Usability was really bad. Booking prices were worse. Review Source MC Maria C. Working Student Human Resources Sports Used the software for: Less than 6 months ### "Excelent service - super recomend " October 30, 2024 5.0 We are not a very big company therefore I do not know how that would be but in the case of a small or medium sized company I would definitely recommend. They were super helpful in the beginning and after a few months nothing has changed. Thanks a lot :) Pros Very helpful, every-time I go in contact with the platform with questions or need for help they came back at me super quick, most times at the same day. Cons I had no problems until now, they have exceeded every expectation I had. Alternatives considered [Perk](https://www.capterra.com/p/171040/TravelPerk/) Reason for choosing Lanes & Planes Better pricing and most helpful, the first meetings were immediately helpful. Review Source kaiyu S. Senior Engineer Consumer Electronics Used the software for: 6-12 months ### "Excellent management software, but there is still room for improvement." November 5, 2025 3.0 As a company management tool, it's very convenient and systematic. However, its support for overseas business travel is still far from perfect. Pros As a company management software, the system is streamlined, making application and approval very convenient. Cons Booking hotels abroad is a disaster; you can't find the hotel you need. When ordering train tickets in Germany, it's often difficult to find the train you want, but bahn.de makes it easy. Review Source SB Simona B. International Coordination Packaging and Containers Used the software for: 6-12 months ### "Professional and easy biz trips" January 29, 2026 4.0 Very positive. Relaxed way to travel for biz. Most important added value not to have concern while working and moving on. Pros Relaxed way to find trains and hotels and flights. Very flexible Tool. Easy to handle. Very good customer service. Cons Actually not worth mentioning. Maybe to add missing the easy way to book flights with Ryanair or Wizzair Review Source RM Razvan M. SAP Project Manager Information Technology and Services Used the software for: 6-12 months ### "Excelent ease of use and customer service." May 12, 2025 5.0 Great experience, intuitive and easy to use, saves lots of time to book and submit expenses. Pros Simplicity of use, very good customer support and integration with the booking agents. Cons It would be nice to select to search only for transportation. Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[cytric Travel & Expense](https://www.capterra.com/p/228678/Amadeus-cytric-Travel--Expense/) Ease of use and all-on-one package for travel and expense management. Review Source MT Manfred T. CEO Computer Software Used the software for: 1-2 years ### "Best Pro Tool on the market" July 29, 2020 5.0 After a long search for a tool we decided for L&P as our one-stop-shop for business travel. Competitors were attractive at first sight from a user perspective but didn‘t help us in regards to internal processes like HR, controlling, etc. At the time none of the competitors suited (German) entreprise customer needs Pros I see L&P as the only product in the market both focusing on great user experience AND process integration on the backend side. We also experienced significant cost effects due to the usage of L&P throught the company. Cons The mobile app was not so good in the beginning. But feedback was transformed into solutions rapidly. Alternatives considered [Perk](https://www.capterra.com/p/171040/TravelPerk/) Reason for choosing Lanes & Planes Better fitting to processes, straightforward UI, good controlling, better customer service Review Source AW André W. Senior Software Engineer Human Resources Used the software for: 2+ years ### "Excellent customer service" May 14, 2025 5.0 Overall, my experience with Lanes & Planes has been very positive. The app is easy to use and works as expected, and the customer support is excellent. I’m very satisfied with their service and would recommend it to others. Pros The app is seamless and reliable for booking travel. When I needed to book a train ticket with a provider that wasn’t available in the app, their concierge service was extremely responsive and quickly handled my request. Cons The only downside I encountered was that not all train providers are available directly in the app, so I had to use the concierge service for my booking. However, the concierge team made the process smooth and hassle-free. Review Source AME Ali Mert E. Service Engineer Machinery Used the software for: 6-12 months ### "Efficient Platform" May 24, 2025 5.0 I can say that it is a time and money saving alternative, during planing a business trip to somewhere. Pros Fast and uncomplicated process, There is a wide range of options from different hotel websites and also connection with Airbnb. Cons There is nothing that i find disturbing so far. Maybe would be better, if the loading and searching time would be faster while the website searching for hotels. Review Source NP Nicolas P. International Integration Consultant Computer Software Used the software for: 6-12 months ### "Great Platforme" June 11, 2025 5.0 I use Lanes and Planes for professional trips, and since I started using it, booking all my accommodation (flights, trains, hotels, etc.) has become much easier. I can only recommend it. Pros The simplicity of the product, you choose your flight and you have nothing to paid by your own and the fact that they handle all of the booking work for us. Cons So far, I have no complaints about Lanes and Planes. They’re very responsive, and we've received several informative emails Review Source ES Eva S. Executive Assistant Automotive Used the software for: Less than 6 months ### "Great Experience with Lanes & Planes – Easy and Reliable" March 28, 2025 5.0 I’ve had a great experience using Lanes & Planes. Everything from flight and hotel reservations to invoicing is well-organized, saving time and effort. Their customer support is also responsive and helpful. Highly recommend for hassle-free business travel! Pros The platform is user-friendly, making business travel booking and expense management seamless. Cons Nothing, my experience every time was good Review Source MM Marlow M. Test Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Lanes & Planes user" December 13, 2024 5.0 My company uses it for business travels (stays and transport). So far I have had no problems with it. Pros I like that it is easy to use and removes a lot of overhead for business travels. Cons If you are going to a very small airport, sometimes the connections do not appear on the standard search. But you can use the concierge service in that case. Review Source RA Ron A. Software Engineer Computer Software Used the software for: 6-12 months ### "Convenient and Efficient Business Travel Solution" November 28, 2024 5.0 Very positive, it’s a convenient and efficient system that makes booking and managing business trips hassle-free. Pros I liked payment is already handled by the system, the automatic flight check-in feature, the wide selection of flights and hotels, and the fast and helpful support team. Cons Not being able to look at hotels before booking a flight. Review Source BB Baptiste B. Team Lead Battery Oil & Energy Used the software for: 6-12 months ### "easy and fast to book business travel" November 8, 2024 5.0 I use it to book flight ticket, train tickets and Hotel for all my business travels Pros The tools is easy to use and the support team reactive when you need to book something that is not avalable on the plateform Cons Some transportation mode are not available (yet) such as night trains Review Source WD Walter D. Manager quality and process development Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Lanes and Planes review" November 7, 2024 5.0 Easy to use. Convenient and fast. Helps a lot to simplify travelling planning. Pros easy to use. Get the best possibility to arrange the trip All costs included Cons The fact that you need to rework the trip once approved by the manager. Having the option that all is booked directly once the manager approved it will make it better Review Source JB Jaya B. Software developer Computer Software Used the software for: Less than 6 months ### "one stop solution to book flights and hotels" October 28, 2024 4.0 very good. No more credit cards. transparent way to handle the invoices. Pros a great app when it comes to usability and a good workflow. Cons initially the app was unresponsive for some time but I believe that it could be because of the app upgradation. Otherwise it worked well during the later parts. Review Source BP Bojana P. Board Assistant Retail Used the software for: 1-2 years ### "Easy & simple Tool" May 29, 2024 5.0 Pros easy to use, very clearly laid out platform Cons No open jaw flights bookable, in this case I have to book all flights individually. Review Source AM Aldin M. Senior Workplace Coordinator Information Technology and Services Used the software for: 1-2 years ### "Lanes and Planes is a great partner" February 15, 2024 5.0 L&P allows for a smooth experience and quick problem resolution. The most important aspect from my position perspective is the customer support which has always been flawless. Pros L&P has a very smooth and user-friendly UI. This is my favourite thing about it. Also, the support team is amazing and always willing to make an effort with any inquiries. The integrations work flawlessly as well. L&P allows us to manage our our travel needs at one place with high efficiency. Cons Like with any service, there is room for improvement. I would say adding more options to change/add multiple users at once would really help. Review Source VR Verified Reviewer Managing Director Venture Capital & Private Equity Used the software for: 6-12 months ### "Very efficient way on improving overall travel booking" August 1, 2020 5.0 Pros The software significantly facilitates a previously rather manual and costly process while allowing to save money on the actual travel spend as well as on process costs. Very nice interface and usability. Can fully recommend it. Cons There is nothing I disliked about the software but it does come with an internal "change management" as old and non digitized processes need to be changed - however this change is absolutely worth it Reason for choosing Lanes & Planes \-usability (incl link to accounting) -functions -great customer service Review Source TD Türker D. Operations Director Telecommunications Used the software for: 1-2 years ### "Turker Demirci" February 15, 2024 4.0 Nice tool , but might be more user friendly, while you do your selections and modifications Pros High range of alternatives provided by tool Cons Cancellation / Modification process not user friendly Review Source Similar Products Featured ## Related categories [Travel Management](https://www.capterra.com/travel-management-software/)[Spend Management](https://www.capterra.com/spend-management-software/)[Expense Report](https://www.capterra.com/expense-report-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.