--- title: "Lanes & Planes Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Lanes & Planes the right Expense Report solution for you? Explore 685 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/183676/Lanes-Planes/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Lanes & Planes 4.6 (685) [View alternatives](https://www.capterra.com/p/183676/Lanes-Planes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Lanes & Planes Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews NK Nikhita K Senior Customer Success ManagerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “The ability to book flights and hotels easily for work travel and have everything consolidated into one request is a huge time-saver.“ November 24, 2025 VB Vittorio B Head of PolicyInformation Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “The UI still has some quirks and small flaws, some even obvious (such as the cursor not moving automatically to the return date after entering the first one, or having to restart the search process when the search expires, rather than just reloading the page).“ December 29, 2025 ROMAN C QM managerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “The platform offers competitive prices, convenient booking options, and helpful vendor negotiations that help reduce costs. While the website could be more modern, the overall functionality and service quality make it a reliable choice for business travel“ July 17, 2025 DD Daniel D Exchange CoordinatorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “Unfortunately it still has some difficulties in finding transantional connections.“ April 29, 2026 DD Daniel D Exchange CoordinatorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “The business trips can be easily booked and it can be a helpfull tool for bigger companies.“ April 29, 2026 CW Christoph W Field Service EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: More than 2 years. “The mobile app can feel a bit limited compared to the desktop version—some actions like modifying bookings aren’t as smooth.“ June 18, 2025 NP Nicolas P International Integration ConsultantComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “I use Lanes and Planes for professional trips, and since I started using it, booking all my accommodation (flights, trains, hotels, etc.) has become much easier.“ June 11, 2025 TB Toni B Management ConsultantManagement Consulting, 51 - 200 employeesUsed the software for: 6-12 months. “Merging all hotels and offers makes it very untransparent - you don't know which provider you have, how the hotel will receive you, etc..“ June 26, 2025 ## Showing most helpful reviews Showing 1-25 of 685 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ROMAN C. QM manager Construction Used the software for: Less than 6 months ### "Reliable Travel Solution with Cost-Saving Benefits" July 17, 2025 5.0 Overall, my experience with Lanes & Planes has been very good. The platform offers competitive prices, convenient booking options, and helpful vendor negotiations that help reduce costs. While the website could be more modern, the overall functionality and service quality make it a reliable choice for business travel Pros The prices for flights, rental cars, and hotels were lower than usual, thanks to prior negotiations with vendors — a great cost-saving advantage. Cons The website could benefit from a more modern and user-friendly design, as the current interface feels a bit outdated. Switched from [Navan](https://www.capterra.com/p/169591/TripActions/) We made the switch because key providers like Airbnb and Ryanair were missing from the previous platform, which limited our booking options." Review Source CW Christoph W. Field Service Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Efficient, Reliable, and User-Friendly" June 18, 2025 5.0 My overall experience with Lanes & Planes has been very positive. It simplifies business travel by combining booking, expense management, and policy compliance in one platform. It saves time, reduces manual work, and makes the whole process much smoother—for both travelers and admins. Pros Lanes & Planes has made my business travels easier with an all-in-one platform for booking flights, trains, hotels, and managing expenses. The app interface is clean and intuitive in comparison to some other expense management szstems out there. Real-time updates in the form of app popups and digital receipts save time and reduce stress. It’s a huge help for frequent travelers. Cons The mobile app can feel a bit limited compared to the desktop version—some actions like modifying bookings aren’t as smooth. Review Source kaiyu S. Senior Engineer Consumer Electronics Used the software for: 6-12 months ### "Excellent management software, but there is still room for improvement." November 5, 2025 3.0 As a company management tool, it's very convenient and systematic. However, its support for overseas business travel is still far from perfect. Pros As a company management software, the system is streamlined, making application and approval very convenient. Cons Booking hotels abroad is a disaster; you can't find the hotel you need. When ordering train tickets in Germany, it's often difficult to find the train you want, but bahn.de makes it easy. Review Source bC benoit C. Head of Fiber Biotechnology Used the software for: 1-2 years ### "Highly recommanded" July 3, 2025 5.0 All in all, excellent so far. In case of issues, the concierge service is quick to react and always find a solution Pros The user interface is very intuitive and the concierge service is excellent. They react quickly and efficiently Cons Booking low cost airlines and hotels do not always work well and instantly like with booking.com. It takes sometimes to long to get a confirmation back for hotels in particular. Switched from [Perk](https://www.capterra.com/p/171040/TravelPerk/) The system was not very intuitive and poor customer concierge service Review Source MG Miguel G. Investor Venture Capital & Private Equity Used the software for: 6-12 months ### "Outstanding Customer Support" April 27, 2025 5.0 Pros I started using L&P some month ago and everything was progressing nicely as expected. Having no problem with this services is usually great news as there are always problems. However, when one of my flights got cancelled, their CS team was superb, 10/10. They dealt with the claim and managed to get my flight reimbursed straight away. Moreover, we were in constant contact through mail and they answer very swiftly all my replies. Cons The check-in is automatic, which is great as you do not have to worry about anything. However, a couple of times I have been given a seat on the very last row, which nobody likes. Switched from [Perk](https://www.capterra.com/p/171040/TravelPerk/) Prices in Travelperk for planes and hotels were significantly higher vs. if you booked your trip directly in Booking or with the airline Review Source VB Vittorio B. Head of Policy Information Technology and Services Used the software for: Less than 6 months ### "A solid companion for travel planning " December 29, 2025 5.0 When my employer introduced this platform, I was worried that it would limit my ability to customize my business travel - I travel a lot and being able to choose and optimize every moment is fundamental. However, I could learn how to use it in five minutes and I am now using it regularly with satisfaction. Pros Lanes & Planes is an extremely complete platform, giving you access to the best offers anywhere on the Internet. Even if you already searched on multiple consumer platforms, L&P often ends up with a better price. Also, when they are limited by external factors (such as Ryanair's horrible anti-OTA policies) they still manage to provide you good service and make things work by putting in extra effort. In fact, support is one of their high points. Cons The UI still has some quirks and small flaws, some even obvious (such as the cursor not moving automatically to the return date after entering the first one, or having to restart the search process when the search expires, rather than just reloading the page). The amount of information can be overwhelming and hard to navigate at times, such as when getting 50 slightly different room offers for the same hotel. But in the end, you always get what you want pretty straightforwardly. Review Source DD Daniel D. Exchange Coordinator Education Management Used the software for: 2+ years ### "Overall positive experience" April 29, 2026 4.0 On overall the platform is easy to handle and intuitive. The business trips can be easily booked and it can be a helpfull tool for bigger companies. Pros The concierge service works fast and supports you with your help. You do not have to advance money on loan as it works directly with our accounting department. Cons The train search and booking can be improved. Unfortunately it still has some difficulties in finding transantional connections. Review Source SB Simona B. International Coordination Packaging and Containers Used the software for: 6-12 months ### "Professional and easy biz trips" January 29, 2026 4.0 Very positive. Relaxed way to travel for biz. Most important added value not to have concern while working and moving on. Pros Relaxed way to find trains and hotels and flights. Very flexible Tool. Easy to handle. Very good customer service. Cons Actually not worth mentioning. Maybe to add missing the easy way to book flights with Ryanair or Wizzair Review Source Márcia M. COO Medical Devices Used the software for: 1-2 years ### "Efficient and convenient business travel solution" April 18, 2025 5.0 Overall, our team has had a positive experience with Lanes & Planes. It simplifies corporate travel by keeping everything organized in one place, and support is usually responsive when we need help. There’s still room for improvement in terms of options and flexibility, but the time savings and visibility into travel costs are well worth it. Pros The best part is how everything related to business travel is centralized in one platform—booking flights and hotels, managing itineraries, and handling expense reports. It saves a lot of time and reduces back-and-forth emails. The mobile app is also convenient for travelers on the go to submit expenses. Cons Sometimes the available travel options are limited compared to public travel platforms. Prices can occasionally be higher, and filters for hotel searches could be more flexible. Review Source Ana O. Head of Regulatory Affairs NII Pharmaceuticals Used the software for: Less than 6 months ### "Great Customer support" July 29, 2025 5.0 Using them for few month. Until now all seems to work very good and I am happy to have an assistant when is coming to traveling. The possibility of buying Group tickets is something that I like very much. Pros I recently had an issue related to my legal name on my Lanes & Planes account, and I reached out to their customer service for support. I was impressed by how quickly they responded and how efficiently they handled my case. Not only were they prompt, but they also offered a creative, out-of-the-box solution that could solve my issue smoothly. Great experience—excellent customer support! Cons The experience until now was very good and I could not find anything to complain about. Maybe just to mention that the solution came in the second reply as the first reply to my question was quite standard. Review Source ML Martin L. Director Global IT Pharmaceuticals Used the software for: Less than 6 months ### "Good software, maybe best on the market" February 16, 2025 4.0 Overall the experience is better then in the software which we used before. The implementation is easy but the implementation team has a low technical knowledge in some cases for integration. This makes it more complicated. Pros Easy too use for endusers. Sync and SSO work Entra makes the integration easier. Good prices for hotels. Cons Search is slow and only show results after all searches are done. Filter the prices in a hotel not possible. If you only want to see the price with breakfast and able to cancel you have to scroll sometimes very long. Alternatives considered [cytric Travel & Expense](https://www.capterra.com/p/228678/Amadeus-cytric-Travel--Expense/) Reason for choosing Lanes & Planes Best usability for end users. Integration into Finance and Identity Management ok. Switched from [cytric Travel & Expense](https://www.capterra.com/p/228678/Amadeus-cytric-Travel--Expense/) Usability was really bad. Booking prices were worse. Review Source MT Manfred T. CEO Computer Software Used the software for: 1-2 years ### "Best Pro Tool on the market" July 29, 2020 5.0 After a long search for a tool we decided for L&P as our one-stop-shop for business travel. Competitors were attractive at first sight from a user perspective but didn‘t help us in regards to internal processes like HR, controlling, etc. At the time none of the competitors suited (German) entreprise customer needs Pros I see L&P as the only product in the market both focusing on great user experience AND process integration on the backend side. We also experienced significant cost effects due to the usage of L&P throught the company. Cons The mobile app was not so good in the beginning. But feedback was transformed into solutions rapidly. Alternatives considered [Perk](https://www.capterra.com/p/171040/TravelPerk/) Reason for choosing Lanes & Planes Better fitting to processes, straightforward UI, good controlling, better customer service Review Source AME Ali Mert E. Service Engineer Machinery Used the software for: 6-12 months ### "Efficient Platform" May 24, 2025 5.0 I can say that it is a time and money saving alternative, during planing a business trip to somewhere. Pros Fast and uncomplicated process, There is a wide range of options from different hotel websites and also connection with Airbnb. Cons There is nothing that i find disturbing so far. Maybe would be better, if the loading and searching time would be faster while the website searching for hotels. Review Source rB ranisha B. Project lead Research Used the software for: 6-12 months ### "Great customer support" August 7, 2025 5.0 I had positive experience and even when i had a problem, i liked how responsive their customer service was. Pros The support system was very responsive and helped us to resolve a issue as well get the full refund. Cons Sometimes, the flight selection are limited and you need to scroll down to see the cheapest flights for your journey. Review Source VR Verified Reviewer Art Director Medical Devices Used the software for: 1-2 years ### "Easy & simple" April 23, 2025 5.0 Good, don't been using it that much, but when I did I found it very intuitive. Pros It's simple and easy to use and allow me to also manage my travel expenses. Cons Nothing in particular comes to my mind at the moment to be honest. Review Source EL Emilio L. Graphic designer Sports Used the software for: Less than 6 months ### "Super nice experience" April 3, 2025 5.0 Overall, Lanes & Planes has streamlined the way we handle business travel. It removes a lot of the manual effort, from booking to reimbursement, and makes the whole process smoother and more transparent. With a few improvements in the booking engine and options, it would be close to perfect. Still, a very solid tool I’d recommend to other teams. Pros I really appreciate how much time it saves when booking and managing business travel. The interface is intuitive, and having everything—flights, trains, hotels, receipts—in one place makes it incredibly efficient. I also love how easy it is to submit expenses and keep track of travel documents. Cons Occasionally, the hotel selection feels a bit limited compared to other platforms. Also, the search results can be a bit slow or show outdated availability, especially during peak times. Review Source SC Sebastiano C. Account Manager Italy Business Supplies and Equipment Used the software for: 6-12 months ### "Request of Cancellation of my flight booking mistake: prompt done! Free of charge" February 11, 2025 4.0 My overall experience is very good. Support on line or by phone is excellent. Pros Great & Prompt support by phone if you do a booking mistake. Cons Sometimes booking flight and or Hotel is not user friendly . Review Source RA Ron A. Software Engineer Computer Software Used the software for: 6-12 months ### "Convenient and Efficient Business Travel Solution" November 28, 2024 5.0 Very positive, it’s a convenient and efficient system that makes booking and managing business trips hassle-free. Pros I liked payment is already handled by the system, the automatic flight check-in feature, the wide selection of flights and hotels, and the fast and helpful support team. Cons Not being able to look at hotels before booking a flight. Review Source AM Aldin M. Senior Workplace Coordinator Information Technology and Services Used the software for: 1-2 years ### "Lanes and Planes is a great partner" February 15, 2024 5.0 L&P allows for a smooth experience and quick problem resolution. The most important aspect from my position perspective is the customer support which has always been flawless. Pros L&P has a very smooth and user-friendly UI. This is my favourite thing about it. Also, the support team is amazing and always willing to make an effort with any inquiries. The integrations work flawlessly as well. L&P allows us to manage our our travel needs at one place with high efficiency. Cons Like with any service, there is room for improvement. I would say adding more options to change/add multiple users at once would really help. Review Source WD Walter D. Manager quality and process development Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Lanes and Planes review" November 7, 2024 5.0 Easy to use. Convenient and fast. Helps a lot to simplify travelling planning. Pros easy to use. Get the best possibility to arrange the trip All costs included Cons The fact that you need to rework the trip once approved by the manager. Having the option that all is booked directly once the manager approved it will make it better Review Source VR Verified Reviewer Managing Director Venture Capital & Private Equity Used the software for: 6-12 months ### "Very efficient way on improving overall travel booking" August 1, 2020 5.0 Pros The software significantly facilitates a previously rather manual and costly process while allowing to save money on the actual travel spend as well as on process costs. Very nice interface and usability. Can fully recommend it. Cons There is nothing I disliked about the software but it does come with an internal "change management" as old and non digitized processes need to be changed - however this change is absolutely worth it Reason for choosing Lanes & Planes \-usability (incl link to accounting) -functions -great customer service Review Source TV Timo V. Director Retail Used the software for: 1-2 years ### "Hassle solution for Mid-sized companies with great features" August 31, 2020 5.0 Replaced our old ("manual" solution) with Lanes&Planes and since then had no issue with the software. As could based isntallation was easy and training limited to 2 video calls. Employees like it because they can decide on hotels and have transparency on cost/options - accounting likes it because it made their live easier. Pros \* Easy to implement \* Very attractive pricing \* Based on "self service" concept with maximum support if required \* Extending booking tool into bookkeeping - reflecting German legal requirements and reducing workload for accounting department \* Scales easily with the company Cons \* Sometimes app and desktop solution due not deliver same functionality (but probably due to development progress). Review Source DI Dimitra I. Office Manager Accounting Used the software for: Less than 6 months ### "Good handling of issue and easy communication" September 10, 2024 5.0 Overview I can only highly recommend Lanes & Planes to use, as it is an easy platform to use. Pros That Customer Service is very easy to reach and help you out with your issues that you might have. Cons Sometimes information given via CS is contradicting and so not good at all to help you with your issue. Review Source Sven E. MD Financial Services Used the software for: 6-12 months ### "Easy to use and great customer service" July 29, 2020 5.0 Reduced cost by approx. 20%, high self-service usage and acceptance in the teams, good user experience. Pros Set-up and usage very straightforward and easy. Intuitive functionality and great acceptance in the team. Outstanding customer service with very quick reaction times and well qualified staff. Cons No real cons. At the very beginning some integration work needed on our side reg. accounting, all went quick and easy. Review Source AB Al B. Sales Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Lanes & Planes is different " October 18, 2024 5.0 The experience itself was absolutely tremendous and with it ! Pros What is the most amazing promote support for any issue related to any booking or reservation. In addition, their professional style in replying to the questions and providing Tipps to avoid any confusion might take a place Cons I did not experienced any Cons so far! Since everything was in perfect condition Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.