--- title: "ServiceWorks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceWorks Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/183679/ServiceWorks/" page_type: "product" language: "en" --- # ServiceWorks Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceWorks ## What is ServiceWorks? ServiceWorks offers smart, flexible appointment scheduling built for field service teams. Quickly assign jobs with our drag-and-drop calendar, match technicians by availability, location, or skills, and avoid double bookings. Whether it's one-time visits or recurring services, scheduling is fast, accurate, and fully integrated with dispatch, CRM, invoicing, and route optimization. Our all-in-one platform connects your entire workflow so you don’t have to juggle multiple tools. With a powerful mobile app, your team can update schedules, view job details, and make changes on the go. ServiceWorks makes scheduling easy, so you can stay organized, respond faster, and deliver better service—every time. ## What is ServiceWorks used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Recognitions Shortlist Overall rating Based on 115 user reviews Reviews sentiment Positive 58% Neutral 19% Negative 23% Pros & cons Comprehensive scheduling and dispatch tools Frequent technical problems disrupt workflow Starting price $948 Per User, Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - HVAC / 2026 - Plumbing / 2026 - Service Dispatch / 2026 - Employee Scheduling / 2025 - GPS Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ServiceWorks alternatives Highest Rated [4.9 (30)](https://www.capterra.com/p/158852/Less-Paper/#reviews) Starting price $120.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (1,474)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (2,743)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (488)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about ServiceWorks Overview ### What problems does ServiceWorks solve? ServiceWorks solves scheduling bottlenecks, scattered dispatch coordination, and manual service-call tracking by keeping calendars, work orders, customer history, invoicing, parts, and technician routing in one system. Dispatchers, field service managers, office staff, and multi-tech service teams benefit most from faster job assignment, easier rescheduling, and better visibility into technician availability and job progress. Answer based on 44 reviews Overview ### Which roles and teams benefit most from ServiceWorks? ServiceWorks is most used by business owners, presidents, and other company leaders who oversee field service operations, scheduling, and financial performance. Office managers, administrators, and accounting staff rely on it to coordinate dispatch, invoices, and purchasing, while service managers and repair technicians use it to track jobs, customer details, and work completion. Answer based on 115 reviews Overview ### What company size and industries is ServiceWorks built for? ServiceWorks is built primarily for small businesses, which make up 98% of reviewers, especially in Consumer Services at 30%. It serves field service sectors such as appliance and HVAC, cleaning, pest control, auto repair, fleet management, electrical, plumbing, and landscaping, with additional use in Retail and Construction at 10% each. Answer based on 115 reviews Features and Usability ### What are the key features of ServiceWorks? ServiceWorks includes core field service features like scheduling and dispatch, work order management, and appointment scheduling, plus a mobile app for field updates. Reviewers also focus on inventory tracking, GPS route optimization, customer history, and invoicing. Differentiators include warranty claims management, QuickBooks integration, and customizable invoices. Answer based on 49 reviews Pricing ### How much does it cost and what fees or limitations are included? ServiceWorks starts at $948/year flat for the Core plan, covering unlimited users. Reviewers say it includes necessary functions at no extra cost and can reduce routing costs, but some report weak return on investment, broken inventory and payroll workflows, and added module or tier costs after migration. Answer based on 16 reviews Integrations ### Which third-party tools and platforms does ServiceWorks integrate with? ServiceWorks integrates with QuickBooks Online, Square Payments, Stripe, Zapier, SiteFLEX, and Webit for accounting, payments, automation, and website-connected payment workflows. Its catalog also lists Google Calendar, Mailchimp, NMI Payments, ServiceBench, ServicePower, Shopify, Webhook Relay, QuickBooks Online Advanced, and authorize.net. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on ServiceWorks? ServiceWorks offers live online training, webinars, documentation, and videos, giving teams several ways to learn. Reviewers say office staff and techs can handle daily tasks after initial setup, but admins, nontechnical users, and teams needing complex workflows often face a longer learning curve and rely heavily on support. Answer based on 37 reviews Getting Started and Support ### What customer support options does ServiceWorks offer, and how do users rate the experience? ServiceWorks offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. User experience with support is mixed: many describe fast replies, helpful live chat, and friendly staff, while others report weak follow-up, limited product knowledge, long waits on complex issues, and unresolved tickets. Answer based on 49 reviews Ease of use ### Is ServiceWorks easy to use for field service teams? ServiceWorks works well for many field service teams that need simple scheduling, dispatching, and daily job tracking. Small business owners, office staff, and technicians often find the layout clear, but some users say inventory, billing, warranty work, reporting, and the mobile app feel harder to navigate. Answer based on 34 reviews ## Who uses ServiceWorks? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive scheduling and dispatch tools 76% positive reviews out of 33 Most users comment scheduling and dispatch features streamline operations, offer flexibility, and simplify technician assignments. Warren D. Senior Appliance Expert, 51 - 200 employees. "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs." Frequent technical problems disrupt workflow 75% negative reviews out of 40 Most users report bugs and issues cause data loss, slow performance, unreliable features, and frequent operational interruptions. Robert J. Diagnostic technician, 2 - 10 employees. "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support." ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) ServiceWorks supports all three features that reviewers rate most highly: **Appointment Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help businesses coordinate bookings, keep schedules accurate across teams, and give customers an easy way to reserve services online, allowing teams to manage appointments more efficiently and reduce scheduling friction. Appointment Management 4.3 (26) 84.62% of 26 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Online Booking 4.0 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Mobile Access 3.3 (55) 70.91% of 55 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Confirmations/Reminders 4.3 (28) 64.29% of 28 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Client Database 3.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Electronic storage of stakeholder contact information Scheduling 4.0 (43) 83.72% of 43 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources ServiceWorks 225 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Address Book: Stored list of contacts and groups - AI Image-to-Text: Converts images into a textual description, identifying key elements. - AI Text Generation: Allows users to generate text based on a text prompt. - AI Text Summarization: Condenses long documents or text into a brief summary. - AI Text-to-Image: Provides the ability to generate images from a text prompt. - AI Text-to-Speech: Simulates human-like speech from text inputs. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Availability Settings: Ability to set preferred availability to ensure appointments are only booked during approved times - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Portal: Gateway through which end users can view past bills and pay current invoices - Blocked Time Settings: Ability to block off additional time between appointments for travel or preparation - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Chemical Usage Tracking: Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides - Claims Management: Process of submitting and following up on claims with insurance companies - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commercial/Industrial: For commercial and industrial purposes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Configurable Workflow: Configure existing workflows to meet your organization's needs - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Cost Database: Collection of data related to the costs associated with various items, products, services, or activities - Cost Management: Manage budgets, track and optimize spending and align capacity to workload demand - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - Credit Note: Legal document used by sellers & buyers to adjust invoice values in case of wrong billing, damaged goods etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Custom Booking Page: Provide the ability to create a custom booking page. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customer Service Management: Manage relationships with customers and address customer concerns - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Debit/Credit Card Processing: Accept and process credit/debit card transactions - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Driver ETA: Generate estimated arrival times for drivers to keep back office or customers informed - Electrical Estimating: Estimating software designed for electrical businesses - Electronic Forms: Digital forms that are shared and accessed online - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Integration: Integration with email tools in order to easily send confirmation emails and other communication pertaining to a customer's order. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - Event Scheduling: Plan an event's time and location - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fleet Management: Management of commercial motor vehicles for work-related purposes - For Carpet Cleaners: Designed to be used by carpet cleaning businesses - For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work - For Field Service: Intended to be used by field service companies - For Handyman Industry: Serves handyman professionals - For HVAC Companies: Software designed specifically for HVAC companies - For Janitorial Services: For janitorial management, platforms, services, etc. - For Lawn Care: Specifically designed to meet the needs of lawn care businesses - For Locksmiths: Software is designed specifically for use of locksmith companies - For Manufacturers: Intended to be used by manufacturers - For Pest Control Companies: Intended to be used by pest control companies - For Plumbing Industry: Serving plumbing industry professionals - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Historical Reporting: Information, data and reports that are being tracked over time - Hourly Billing: Business model that charges based on the amount of time spent on an hourly basis - Image Capture: Process images and automatically scan for data - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Inspection Checklists: Create checklists and to-do lists that can be marked during inspection - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory: Integrates with inventory management systems to help reconcile financial data related to product movements, purchases, and sales - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Management: Manage the attendance, schedule, and payroll of the labor workforce - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Lot Tracking: Track product batches using identification labels or lots - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Mobile Time Tracking: Track the time and location worked by employees via mobile device - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Invoicing: Create, send, and view electronic invoices - Online Payments: Accept and process online payment transactions - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Parts Management: Track parts inventory levels and manage re-stocking - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pest Activity Tracking: Manage inventory based on different requirements of individual work orders - Pesticide Usage Tracking: Track the amount of pesticide inventory used on jobs - Picking & Routing: Pick and route items from inventory locations to their designated destinations - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Product Registration: The process of providing information about a purchased product to the manufacturer or seller for warranty purposes or other benefits - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Property Layouts: Analyze floor plans to generate workflow - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Recurring Invoicing: Generate recurring invoices - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Management: Arrange for repairs to be performed and track prior repairs to the same item - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation: Assign available resources to various projects and tasks - Returns Management: Track and facilitate returns of products sold - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Scheduling: Plan availability and assign specific time slots for tasks and resources - Scheduling Notifications: Receive a notification whenever a customer schedules an appointment - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Management: Arrange for and track that service agreed upon under warranty is scheduled and performed - Shift Scheduling: Schedule shifts via online calendars and available employees - Sick Leave Tracking: Track and manage sick leave time - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Tax Calculation: Calculate tax and make deductions on gross income from sources like wages, investments or self-employment - Technician Management: Oversee technicians and track their assigned work orders - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Traceability: Track and document the history, application, or location of an item or activity - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Vendor Managed Inventory: Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warehouse Management: Manage and track operations and inventory within warehouses - Warranty Claims Management: Track, approve or deny warranty requests and manage associated customer communications - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Website Integration: Seamlessly integrates with 3rd party websites - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 3.6 (115) 3.6 Based on 115 reviews ## Pricing Value for money 3.6 (110) [View pricing plan details](https://www.capterra.com/p/183679/ServiceWorks/pricing/) Custom $948.00 Per User,Per Year It includes: - Customer Account Receivable - Customer Management - Custom Notification Template - Invoicing Client Notification - Job and Estimation - Job Content Upload - Mobile App - Online Payment - Price List - Product Support - Quick Book Integration - Reports - Route Sheet - Scheduling & Dispatch - Tax Management - Team Management - Timesheet Management Value for money 3.6 (110) 3.6 Based on 110 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.6 (112) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (112) 3.6 Based on 112 reviews ## User reviews Overall rating 3.6 Based on 115 reviews Filter by rating 5(39) 4(28) 3(22) 2(10) 1(16) Mentioned topic Sorted by most recent SL SONJA L. PROJECT OFFICE MANAGER Mechanical or Industrial Engineering ### "Progressively Improving " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 19, 2026 Service works has assited in streamlining customer records which helps a lot with response times and customer satisfaction. Pros The customer service is EXCELLENT - they try really hard to resolve issues and they are very pleasant while doing so. The program is very intuitive. Cons The lack of ability to edit forms within the program as well as not being able to scan documents to photos that are larger the 5mb. Would like to see each job ticket be treated as a separate job, not a job within the account meaning when a note is made, if the job number is not referenced, the note is associated with the account number and not the job number. Also, when updates are made, they come as a surprise at times. The system generated reporting can sometimes be an issue - some do not generate properly. When attempting to populate by "Jobs Custom Field" information does not populate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WL William L. President Retail ### "Not worth the paper it is printed on." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 5, 2026 It hasn't been great, I would love to speak to someone about issues, but we cant, so we are switching services. Pros When it actually works and doesn't glitch out, or run slow as a snail, and doesn't mess up inventory, it is ok at best. Cons Cant get a hold of anyone when there is a problem. Random unwanted updates that don't work. Systems does not remove products properly which messes up inventory. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WD Warren D. Senior Appliance Expert Consumer Services ### "Unfulfilled Commitments and Persistent System Problems" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 March 3, 2026 My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations. Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us. Several operational challenges have made the platform difficult to rely on. Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many of which are unnecessary and create confusion for both office staff and technicians. Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s route, see unassigned jobs, and assign them directly from the map. Despite this being a key selling point, we were later told that achieving this would require months of preparation and was not feasible in the near term. The ordering process remains disorganized, and after the initial onboarding period, support has been minimal. Taken together, these issues have made the system difficult to use across the office and in the field. Overall, I am highly dissatisfied with the service and wish the platform aligned more closely with the user‑friendly, fully integrated solution that was originally presented. Pros What I appreciated most was the concept behind the software. The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs. Unfortunately, the actual experience has fallen short of that promise and has often been more frustrating than functional. Cons What I found most challenging was the gap between what we were promised and what we actually experienced. We were assured that our data would transfer seamlessly from CDA and that the transition would be issue‑free. Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process. Switched from [CDA ON BOARD](https://www.capterra.com/p/227990/CDA-ON-BOARD/) Promises of a more user friendly and all-inclusive package. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CG Carole G. Accounting Auditing Manager Consumer Services ### "Accounting/Auditing Manager" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 2, 2026 Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but our business is 90% warranty & 3rd party customers. This system is not user friendly in these cases. Especially when we have split billing - COD/ warranty claims & trying to run reports- aging reports, finding ACH payments, statements, etc. Pros Right now- we're still having major issues since we came on board with SW as of 2/16- Data still not fix from being imported. What information that's been imported, been entered incorrectly all data still in COD/ closed status from the import or part credits been posted as CC payment. Cons Being told by the developers on issues, that if you can't find what you're looking for here you need to go here. Now after 3.5 weeks being on SW we're getting No help when you need it, no one is available. Switched from [CDA ON BOARD](https://www.capterra.com/p/227990/CDA-ON-BOARD/) Was told this software was better and offer a lot of stuff that CDA couldn't offer Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Steven S. owner Utilities ### "issues im having " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 November 26, 2025 its ok! the idea is great but its missing the mark in user friendliness. I like service works but with every update my account gets worse. I don't know if it's just my account or my code isn't right or my account needs a reset or what. its not easy to navigate through and then I have to worry about my data going on the fritz and worry about loosing a wo Pros its a one stop shop for appliances. but I've got so many different issues that I can't keep up with them all. y'all say its my fault and close my ticket out so it looks y'all are resolving the issue. or I never hear back with an update. Cons I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference with no update .ive never been able to submit warranty jobs from SW. my wo's don't show in process when a tech enroutes it just says "job status". its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its something that my office is doing wrong, when we do things the same way we always have only difference is there's been an update.when there has been a update theres not a good way to understand the changes. the way I wanna keep recxord my inventory I can't do because it can't be structured in that way and if it can be I can't get any help to get it figured out and again I can't make my own barcodes to even try Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) sw is better for appliance repair and keeps inventory Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Max B. Owner Consumer Electronics ### "Avoid at all costs. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 26, 2025 I am a small business owner and a one man band. I do everything myself along with running 25 calls a week and being a single parent of two kids. In the sales calls they promised me they would make sure I hit the ground running. When it because apparent their service wasn't going to work for me they wouldn't let me break my contract. Pros I liked the idea of service works integrating with marcone. I liked the idea of their people helping set me up and get me running. Cons The mobile app. It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then and then it was never updated since. The text messaging has been described by my customers as spammy. The whole experience has been a nightmare. It took 3 weeks for them to get my logo to not be stretched on my invoices. When I was trying to use the software I would call the help desk for help. The most common answer to questions I got was I don't know. This software is clunky and made for the people in the office not the technicians who actually go out and make money for the business. Instead of innovating they decided to focus on getting the cheapest developers they could to write their software. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DF Dana F. Owner Individual & Family Services ### "Keep Looking Don't Do It" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 26, 2025 HORRIBLE communication Nobody actually knows what they are doing Turnover with employees is really high I kept believing they would do right. They would fix it. So I have stayed and believed in them because who would actually harm businesses and single mom business owners. Clearly, you have found the place Pros It offers everything that I need - BUT - none of it works I have no clue what it is that I like at this point other than I have personally spent 100's of hours of my time invested into doing the work that the app was supposed to do, myself. Fixing invoices, myself. And believing they would actually do it. I have put so much time into it that it makes me want to get my monies worth - especially since I have done their work for them without being paid Cons As of this year alone, I overpaid my contractors by over $5,000 because ServiceWorks was double tipping them in their system. I was losing money on half of my jobs. Not only have they not fixed it, but they owe me over $5,000. At the beginning of using them, even though all of the boxes were checked and it appeared that client's were paying tax - tax was not calculated into the total of the invoice. I lost over $1,000 in taxes right off the bat. Messaging constantly crashing. And now payroll is SO messed up I don't even know what to do. They said they fixed it. IT'S WORSE! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jay G. owner E-Learning ### "pleased with ServiceWorks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2025 over the past 3 years i have been really pleased Pros you can see all your calls on a calendar for the week Cons that you can no longer open the ticket from the calendar Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP Jake P. Sales Consumer Services ### "Exceptional Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2025 \[sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd degree to make sure our companies would be a mutual fit. Really went above and beyond for us to earn our business. Pros There's a lot to love. For us specifically what drew us in the most is definitely the level of communication and the amazing customer service. Cons It's honestly hard to say and would be better to ask us after a few months post implementation. So far we're still in the "honeymoon phase" so to speak and beginning implementation. Alternatives considered [AltheaSuite](https://www.capterra.com/p/206817/Althea-Suite/) [AIM](https://www.capterra.com/p/130285/AIMsi/) [NetSuite](https://www.capterra.com/p/135757/NetSuite/) [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reasons for choosing ServiceWorks First and foremost the level of customer service and communication is unmatched. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WL William L. President Wholesale ### "Small dealer" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 3, 2025 Would like to have more training on how to incorporate quickbooks, Pros Scheduling and job tracking. Warranty processing Cons Updates that we would like to have a choice of keeping or not. Switched from [Swiftify](https://www.capterra.com/p/187779/Swiftify/) Service works was the updated version of software, Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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