# ServiceWorks Pricing 2026 | Capterra

> Learn more about ServiceWorks pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/183679/ServiceWorks/pricing

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# Pricing for ServiceWorks

[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Write a Review!

## [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/) has **1** pricing plan

-   No free trial
-   No free version

**Credit Card Required:** No

**Discount:** Information not available

### Core

$948

**Pricing Model:** Flat Rate

**Payment Frequency:** Per Year

Core plan includes:

-   Customer Account Receivable
-   Customer Management
-   Custom Notification Template
-   Invoicing Client Notification
-   Job and Estimation

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## What do others say about [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/) pricing?

Pricing RatingN/A

Value For Money[3.6(115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Pros

Cons

[Read All 115 Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

Read Full Reviews Below

Warren D.

Senior Appliance Expert

Consumer Services, 51-200 employees

Used the software for: Less than 6 months

**

Overall Rating

1.0

**

Ease of Use

3.0

Customer Service

2.0

Features

2.0

Value for Money

1.0

Likelihood to Recommend

20%

2/10

Reviewer Source

Source: Capterra

March 3, 2026

"Unfulfilled Commitments and Persistent System Problems"

**Overall:** My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations. Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us. Several operational challenges have made the platform difficult to rely on. Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many of which are unnecessary and create confusion for both office staff and technicians. Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s route, see unassigned jobs, and assign them directly from the map. Despite this being a key selling point, we were later told that achieving this would require months of preparation and was not feasible in the near term. The ordering process remains disorganized, and after the initial onboarding period, support has been minimal. Taken together, these issues have made the system difficult to use across the office and in the field. Overall, I am highly dissatisfied with the service and wish the platform aligned more closely with the user‑friendly, fully integrated solution that was originally presented.

**Pros:** What I appreciated most was the concept behind the software. The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs. Unfortunately, the actual experience has fallen short of that promise and has often been more frustrating than functional.

**Cons:** What I found most challenging was the gap between what we were promised and what we actually experienced. We were assured that our data would transfer seamlessly from CDA and that the transition would be issue‑free. Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process.

**Switched From:** [CDA ON BOARD](https://www.capterra.com/p/227990/CDA-ON-BOARD/)

**Reasons for Switching to ServiceWorks:** Promises of a more user friendly and all-inclusive package.

Warren D.

Senior Appliance Expert

Consumer Services, 51-200 employees

Used the software for: Less than 6 months

**

Overall Rating

1.0

**

Ease of Use

3.0

Customer Service

2.0

Features

2.0

Value for Money

1.0

Likelihood to Recommend

20%

2/10

Reviewer Source

Source: Capterra

March 3, 2026

"Unfulfilled Commitments and Persistent System Problems"

**Overall:** My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations. Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us. Several operational challenges have made the platform difficult to rely on. Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many of which are unnecessary and create confusion for both office staff and technicians. Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s route, see unassigned jobs, and assign them directly from the map. Despite this being a key selling point, we were later told that achieving this would require months of preparation and was not feasible in the near term. The ordering process remains disorganized, and after the initial onboarding period, support has been minimal. Taken together, these issues have made the system difficult to use across the office and in the field. Overall, I am highly dissatisfied with the service and wish the platform aligned more closely with the user‑friendly, fully integrated solution that was originally presented.

**Pros:** What I appreciated most was the concept behind the software. The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs. Unfortunately, the actual experience has fallen short of that promise and has often been more frustrating than functional.

**Cons:** What I found most challenging was the gap between what we were promised and what we actually experienced. We were assured that our data would transfer seamlessly from CDA and that the transition would be issue‑free. Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process.

**Switched From:** [CDA ON BOARD](https://www.capterra.com/p/227990/CDA-ON-BOARD/)

**Reasons for Switching to ServiceWorks:** Promises of a more user friendly and all-inclusive package.

[Read All 115 Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/)

## How should I be thinking about software pricing?

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