# ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183679/ServiceWorks/reviews --- ServiceWorks 3.6 (115) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceWorks Ease of use 3.5 Customer Service 3.6 ## Pros and Cons in Reviews Comprehensive scheduling and dispatch tools 76% positive reviews out of 33 Most users comment scheduling and dispatch features streamline operations, offer flexibility, and simplify technician assignments. Warren D Senior Appliance Expert, 51 - 200 employees. "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs." Frequent technical problems disrupt workflow 75% negative reviews out of 40 Most users report bugs and issues cause data loss, slow performance, unreliable features, and frequent operational interruptions. Robert J Diagnostic technician, 2 - 10 employees. "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support." ## Showing most helpful reviews Showing 1-25 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RW Raymond W. Owner Consumer Services Used the software for: 6-12 months ### "Great program once you can figure it out " May 5, 2023 5.0 Pros So many feature dedicated to our line of work; appliance repair. Cons Not very easy to figure out at first but once you get the hang of it, it is smooth sailing. Review Source WL William L. President Wholesale Used the software for: 1-2 years ### "Small dealer" May 3, 2025 4.0 Would like to have more training on how to incorporate quickbooks, Pros Scheduling and job tracking. Warranty processing Cons Updates that we would like to have a choice of keeping or not. Switched from [Swiftify](https://www.capterra.com/p/187779/Swiftify/) Service works was the updated version of software, Review Source DF Dana F. Owner Individual & Family Services Used the software for: 1-2 years ### "Keep Looking Don't Do It" May 26, 2025 1.0 HORRIBLE communication Nobody actually knows what they are doing Turnover with employees is really high I kept believing they would do right. They would fix it. So I have stayed and believed in them because who would actually harm businesses and single mom business owners. Clearly, you have found the place Pros It offers everything that I need - BUT - none of it works I have no clue what it is that I like at this point other than I have personally spent 100's of hours of my time invested into doing the work that the app was supposed to do, myself. Fixing invoices, myself. And believing they would actually do it. I have put so much time into it that it makes me want to get my monies worth - especially since I have done their work for them without being paid Cons As of this year alone, I overpaid my contractors by over $5,000 because ServiceWorks was double tipping them in their system. I was losing money on half of my jobs. Not only have they not fixed it, but they owe me over $5,000. At the beginning of using them, even though all of the boxes were checked and it appeared that client's were paying tax - tax was not calculated into the total of the invoice. I lost over $1,000 in taxes right off the bat. Messaging constantly crashing. And now payroll is SO messed up I don't even know what to do. They said they fixed it. IT'S WORSE! Review Source EJ Everett J. Appliance Repair Owner Consumer Electronics Used the software for: Less than 6 months ### "Service.Works > HCP" March 24, 2025 5.0 I really feel like they care about MY business. Pros It does everything my last CRM didn’t do like inventory and commission tracking. Cons Because it does so much more than other CRM’s it also requires more onboarding. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing ServiceWorks They were too basic and limited for my needs. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) SW has inventory and commissions and they sent to actually care about MY business. Review Source RC Rick C. manager Recreational Facilities and Services Used the software for: 1-2 years ### "Easy to learn scheduling " April 16, 2025 5.0 Pros Easy to use schedule system and dashboard. Updating tickets are easy Cons Search of customer to go in different areas seems to be troublesome. Before an update , you could find all jobs in customer history. But if it is current, then you have to go to jobs search. Alternatives considered [ServiceBench](https://www.capterra.com/p/138688/ServiceBench/) Reason for choosing ServiceWorks easy to use and had more options for our customers Review Source SM Shawn M. Owner Consumer Goods Used the software for: 1-2 years ### "Good Software " March 17, 2025 3.0 Satisfactory, could better options as explained above but a decent program. Pros Scheduling, inventory, warranty work transfer. Cons Needs better zone configuration to allow more customization. Invoice sent daily to customers, need better customization limits and or time frame. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Allows for better control of Inventory and warranty work Review Source mM marcella M. vp Real Estate Used the software for: 1-2 years ### "work order review" April 21, 2025 3.0 has been ok. the tech support feedback lacks follow up and understanding Pros the extensive information in a work order all in one page on a desktop version to start an order and to view an order Cons no added features that I specifically need: adding notes in images individually, adding extra images per work order, download images in bulk (simultaneously). Alternatives considered [Commusoft](https://www.capterra.com/p/149651/Commusoft/) Reason for choosing ServiceWorks pricing and features promised at demonstrations Review Source JP Jake P. Sales Consumer Services Used the software for: Less than 6 months ### "Exceptional Experience" May 14, 2025 5.0 \[sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd degree to make sure our companies would be a mutual fit. Really went above and beyond for us to earn our business. Pros There's a lot to love. For us specifically what drew us in the most is definitely the level of communication and the amazing customer service. Cons It's honestly hard to say and would be better to ask us after a few months post implementation. So far we're still in the "honeymoon phase" so to speak and beginning implementation. Alternatives considered [AltheaSuite](https://www.capterra.com/p/206817/Althea-Suite/)[AIM](https://www.capterra.com/p/130285/AIMsi/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceWorks First and foremost the level of customer service and communication is unmatched. Review Source KO Kelly O. Office Manager Business Supplies and Equipment Used the software for: 2+ years ### "Jackson Home Appliance Heating and Cooling." April 21, 2025 5.0 Very satisfied. Highly recommend. It does everything I need and them some and it cost for our small company can't be beat. With a dozen techs in the field all their jobs are scheduled and managed well. My invoices and statements are easy to send out. Job tracking and mapping are easy. We can even order parts directly from the ap. Pros The cost compared to other providers is hands down the best value out there. No one else can come close to Service Works. Tech support is almost always instantly addressed. They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner. Cons I don't like with the new update the pop up job review box used to let me view the service performed, which was very helpful and also it stopped showing the amount with tax. Before you could see both of those. updates should add to, not take away. Review Source Response from Service Works April 24, 2025 Hi Kelly, thank you for the great review. We really do try hard to make our customers happy. For the two items you mentioned. Service Performed is in the new screen, its in the lower area under notes, its labeled Explanation of Services. The other item, the showing the amount with tax. That has become a tug of war really. We will bet putting it to a vote in our Facebook Group. If you are not part of our group look for "SWUG" our ServiceWorks User Group. It is also a place to discuss ideas, get advice from others and have a bit of fun. Stay Tuned! RS Rachel S. Office Manager Retail Used the software for: 2+ years ### "ServiceWorks honesty" March 26, 2025 2.0 We switched to this program from Swiftlink because they were discontinuing support for that program. This program is not user friendly at all and our experience with it has not been good. Pros The schedule is one of the few things I like about the program. It makes it easy to glance at a technician's jobs for a specific time frame. Cons Where to start... The flow of making a work order isn't super smooth. When completing out a work order, you have to scroll down, then back up or the job can't be changed to delivered status. We have to pay extra in order to print statements. The website almost always runs slow and it takes forever to do any functions. The list could go on about specific things, but I think I'll stop there. Review Source MY MEL Y. Service Managert Consumer Services Used the software for: 1-2 years ### "Service Works Audit" May 7, 2024 4.0 What most frustrates me is the scheduling, the maps and the real time gps. But for the rest it is easy Pros Can sign in from anywhere because all the database goes to a cloud, and the computer stations will not depend on a main server like others. Cons Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last. Reason for choosing ServiceWorks The database stored in a cloud, the independence of the work stations. Review Source Response from Service Works May 9, 2024 Thank you for your feedback. We're glad our cloud-based system has provided convenience. We understand your concerns about route sheet management and GPS accuracy. Improving these features is a priority for us. Your feedback is invaluable, and we're committed to enhancing your experience. Feel free to contact our support team with any further suggestions or questions. Thanks for choosing ServiceWorks! DS David S. President Alternative Medicine Used the software for: 2+ years ### "A good software for a service based company " April 15, 2025 4.0 We made the switch to Service Works several years ago and it’s been a mostly positive experience. The integration with quick books on line was a bit painful but is how working fine. Pros It meets all of our needs as a service based Company. The reports are good and the estimates and invoices are professional. We like that our clients can pay directly from and through the software. Cons The inability to get questions answered that require assistance from the developers who are based in India. Review Source SW Scott W. Owner Consumer Goods Used the software for: 1-2 years ### "Servic e Works" May 14, 2024 3.0 Pros The ease of scheduling and dispatching. Cons Almost daily something is Service Works is changing. Review Source Response from Service Works May 15, 2024 We appreciate your feedback. I want to assure you that we are currently prioritizing stability over new features to ensure our customers receive the reliable service they deserve. Thank you for choosing ServiceWorks! KL Kevin L. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Bin Showered uses Service Works " July 24, 2023 4.0 It’s been great to grow with Service Works as they are learning the bin cleaning industry. Pros I love the support and constantly enhancing the product to help bin cleaners Cons I wish the scheduling optimizing tool is more user friendly that can easily change changes optimized with a drag and drop. And I wish the mobile app had a few more features Reason for choosing ServiceWorks It has most of the features I needed in a platform Review Source SG Sam G. Owner Utilities Used the software for: 2+ years ### "We love Service Works" May 19, 2024 5.0 We are so happy that we've decided to work with Service Works! This app has transformed our business by allowing us to be more organized in so many ways! Pros Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze! Cons Service Works overall is a great platform. I am more friendly with the desktop version than the app. The app is great, however, we do experience some glitches and bugs on occasion. Review Source Response from Service Works May 22, 2024 Thank you for your wonderful review! We're thrilled to hear that Service Works has streamlined your operations. Our team is continuously working to improve the mobile experience to match the desktop version's reliability. We're delighted that Service Works has transformed your business and helped you stay organized. Thank you for choosing us! CS Carol S. OWNER Consumer Services Used the software for: 2+ years ### "Fairly easy top use and easy to train employees on" October 31, 2022 4.0 made it very easy to be almost paperless everything is done on the technicians phone. Pros easy to use and easy to train employees on, very easy to use on the phone and has very few problems. Cons if you show a payment as a down payment you cant remove the payment without showing that it is a refund. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) wanted to go paperless Review Source NO NICOLE O. OFFICE MANAGER Consumer Services Used the software for: 6-12 months ### "DO NOT WASTE YOUR MONEY OR TIME ON SERVICEWORKS" May 14, 2024 1.0 I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY. THEY JUST CARE ABOUT TAKING YOUR MONEY AND GETTING NEW PEOPLE TO SIGN UP. Pros NOTHING, THIS COMPANY IS A SCAM!!! THEY WILL TAKE YOUR MONEY WASTE YOUR TIME AND PLAY GAMES WITH YOU. FIND ANOTHER SOLUTION BECAUSE THIS IS NOT ONE IT'S A MAJOR HEADACHE Cons THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE! Review Source Response from Service Works May 15, 2024 We are very sorry to hear about your negative experience with ServiceWorks. Your feedback is important to us, and we sincerely apologize for any inconvenience caused. We strive to provide excellent service and support, and I know our team is already actively working on resolving the issues you have encountered. Thank you. RS Richard S. Owner Hospitality Used the software for: 6-12 months ### "Blazing Bins " July 24, 2023 5.0 Working with the team up to this point has been a great experience Pros That they are willing to make changes or update the software and the programming to fit the needs of the service provider Cons At this time, the scheduling is not the most friendliest process. There is period there has been updates which are currently being used and looked at to see for approvements. Alternatives considered [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Review Source MT Mark T. President Consumer Services Used the software for: 2+ years ### "Original Customer" May 17, 2024 2.0 I feel like I am getting little return for my investment. It is just a matter of time until I discontinue this service. Pros I have been a loyal customer since 1997, when it was SwiftLink. I am only with Service works because I have not decided on a company to transition to. I am no longer happy with the service nor the product. Cons The lack of customer service. The constant excuses. The poor accounting features. Review Source Response from Service Works May 20, 2024 Thank you for taking the time to share your feedback with us. We deeply value our long-term customers, and we sincerely apologize for the dissatisfaction you've experienced. We regret to hear that our service and product have not met your expectations recently. Customer service and reliable features are top priorities for us, and we are committed to making the necessary improvements and would love the chance to discuss how we can better meet your needs. Please feel free to reach out to us directly at success@service.works so we can address your concerns more personally and promptly. BD Brandon D. lead tech Consumer Services Used the software for: 2+ years ### "pros and cons" May 14, 2024 5.0 Pros easy to keep my calls in order and keep me on right track for day to day task Cons the moble app has issues with entering and deleteing items entered and has to be refreshed often Review Source Response from Service Works May 15, 2024 We appreciate your feedback! I want to assure you that we are prioritizing stability to ensure our customers receive the reliable service they deserve. Thank you for choosing ServiceWorks. PM Patrick M. Technical sales support Construction Used the software for: 1-2 years ### "Works but has a few bugs" May 7, 2024 3.0 Pros All of the features we need are there even if we arent billi g our customers Cons The integration to android is clunky. It removes jobs from search when there is a glitch. Could also use the back buttom featurw from android and scroll wirh keyboard up. Review Source Response from Service Works May 10, 2024 Thanks for your feedback! We're addressing the Android integration issues you mentioned to ensure a smoother experience. Your input helps us improve, so please keep the suggestions coming. Thank you for choosing ServiceWorks! KW Kerry W. DISPATCHER Consumer Services Used the software for: 1-2 years ### "ntl appliane" November 2, 2022 4.0 Its been a process.. noone of us here are pc savy folks and we are still learning Pros I dont find it overly hard to understand or use. It looks more professional than what we had. Customer service is awesome. I love the live chat and whomever I get always helps me out Cons i dont like, how you have to click on Prof action every time to see history, How sometimes things work and others same function is a pain to use (intermittantly) . So many steps to set up a ticket and close it out. Review Source RH Raul H. Office Manager Facilities Services Used the software for: 2+ years ### "Good software " November 8, 2022 4.0 I use a lot of features everyday, reports and schedule. I like how integrated the features are. Pros The software is easy to use, you need to see the videos to understand it very well but it is wonderful to use. Cons The fact that you need to end a recurrence, do some changes on the accounts and then add a recurrence again for the changes to take place. Review Source DB Dan B. owner Retail Used the software for: 1-2 years ### "service works" November 11, 2022 5.0 being able to have calender schedule inside the program only having to enter in the original program.in the past we had to use two programs to complete these tasks.. Pros like the service scheduling and the service work order detail on the work orders!pos is good to be able to use the scheduling right from the pos invoice.. Cons at first i did not like the reports section , but now i have talked to support and have had some reports taylored to our needs Review Source AM Alan M. Owner Retail Used the software for: 6-12 months ### "Not functional for a retail business" October 28, 2022 2.0 We cannot get it to sync with quickbooks without multiple errors, You cannot do a paid out of your til for gas or refunds that were bought prior to switching over so balancing the til cannot be done with this program. We have contacted serviceworks rep many times and every time told they will get with someone and get back to us but we NEVER hear back unless we initiate it and then are told the same lame thing. We are currently looking for another program that is more functional and has better customer support. Pros Scheduling of service calls . Cons We have had nothing but problems with the software and functionality. Reason for choosing ServiceWorks Serviceworks was we thought put out by the same people that made swiftlink but swiftlink is way more functional of a program than serviceworks for a retail store that does New, Used, Parts and service. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.