# ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183679/ServiceWorks/reviews --- ServiceWorks 3.6 (115) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ServiceWorks Ease of use 3.5 Customer Service 3.6 ## Pros and Cons in Reviews WD Warren D Senior Appliance ExpertConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs.“ March 3, 2026 WD Warren D Senior Appliance ExpertConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s route, see unassigned jobs, and assign them directly from the map. Despite this being a key selling point, we were later told that achieving this would require months of preparation and was not feasible in the near term.“ March 3, 2026 AF Aubree F accounts receivableConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer history and being able to see what is going on with techs in the field in real time.“ May 13, 2024 SS Steven S ownerUtilities, 2 - 10 employeesUsed the software for: 1-2 years. “I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference with no update .ive never been able to submit warranty jobs from SW.“ November 26, 2025 CG Carole G Accounting Auditing ManagerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but our business is 90% warranty & 3rd party customers.“ March 2, 2026 WD Warren D Senior Appliance ExpertConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many of which are unnecessary and create confusion for both office staff and technicians.“ March 3, 2026 KS Kerry S ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “I like the ability to create jobs and monitor the service history on the job.“ May 16, 2024 MY MEL Y Service ManagertConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last.“ May 7, 2024 ## Showing most helpful reviews Showing 1-25 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RW Raymond W. Owner Consumer Services Used the software for: 6-12 months ### "Great program once you can figure it out " May 5, 2023 5.0 Pros So many feature dedicated to our line of work; appliance repair. Cons Not very easy to figure out at first but once you get the hang of it, it is smooth sailing. Review Source EJ Everett J. Appliance Repair Owner Consumer Electronics Used the software for: Less than 6 months ### "Service.Works > HCP" March 24, 2025 5.0 I really feel like they care about MY business. Pros It does everything my last CRM didn’t do like inventory and commission tracking. Cons Because it does so much more than other CRM’s it also requires more onboarding. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing ServiceWorks They were too basic and limited for my needs. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) SW has inventory and commissions and they sent to actually care about MY business. Review Source DF Dana F. Owner Individual & Family Services Used the software for: 1-2 years ### "Keep Looking Don't Do It" May 26, 2025 1.0 HORRIBLE communication Nobody actually knows what they are doing Turnover with employees is really high I kept believing they would do right. They would fix it. So I have stayed and believed in them because who would actually harm businesses and single mom business owners. Clearly, you have found the place Pros It offers everything that I need - BUT - none of it works I have no clue what it is that I like at this point other than I have personally spent 100's of hours of my time invested into doing the work that the app was supposed to do, myself. Fixing invoices, myself. And believing they would actually do it. I have put so much time into it that it makes me want to get my monies worth - especially since I have done their work for them without being paid Cons As of this year alone, I overpaid my contractors by over $5,000 because ServiceWorks was double tipping them in their system. I was losing money on half of my jobs. Not only have they not fixed it, but they owe me over $5,000. At the beginning of using them, even though all of the boxes were checked and it appeared that client's were paying tax - tax was not calculated into the total of the invoice. I lost over $1,000 in taxes right off the bat. Messaging constantly crashing. And now payroll is SO messed up I don't even know what to do. They said they fixed it. IT'S WORSE! Review Source RC Rick C. manager Recreational Facilities and Services Used the software for: 1-2 years ### "Easy to learn scheduling " April 16, 2025 5.0 Pros Easy to use schedule system and dashboard. Updating tickets are easy Cons Search of customer to go in different areas seems to be troublesome. Before an update , you could find all jobs in customer history. But if it is current, then you have to go to jobs search. Alternatives considered [ServiceBench](https://www.capterra.com/p/138688/ServiceBench/) Reason for choosing ServiceWorks easy to use and had more options for our customers Review Source JP Jake P. Sales Consumer Services Used the software for: Less than 6 months ### "Exceptional Experience" May 14, 2025 5.0 \[sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd degree to make sure our companies would be a mutual fit. Really went above and beyond for us to earn our business. Pros There's a lot to love. For us specifically what drew us in the most is definitely the level of communication and the amazing customer service. Cons It's honestly hard to say and would be better to ask us after a few months post implementation. So far we're still in the "honeymoon phase" so to speak and beginning implementation. Alternatives considered [AltheaSuite](https://www.capterra.com/p/206817/Althea-Suite/)[AIM](https://www.capterra.com/p/130285/AIMsi/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceWorks First and foremost the level of customer service and communication is unmatched. Review Source SM Shawn M. Owner Consumer Goods Used the software for: 1-2 years ### "Good Software " March 17, 2025 3.0 Satisfactory, could better options as explained above but a decent program. Pros Scheduling, inventory, warranty work transfer. Cons Needs better zone configuration to allow more customization. Invoice sent daily to customers, need better customization limits and or time frame. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Allows for better control of Inventory and warranty work Review Source mM marcella M. vp Real Estate Used the software for: 1-2 years ### "work order review" April 21, 2025 3.0 has been ok. the tech support feedback lacks follow up and understanding Pros the extensive information in a work order all in one page on a desktop version to start an order and to view an order Cons no added features that I specifically need: adding notes in images individually, adding extra images per work order, download images in bulk (simultaneously). Alternatives considered [Commusoft](https://www.capterra.com/p/149651/Commusoft/) Reason for choosing ServiceWorks pricing and features promised at demonstrations Review Source MC Matt C. GM Facilities Services Used the software for: 1-2 years ### "ServiceWorks works for us" March 18, 2025 5.0 Overall we have been VERY happy with ServiceWorks Pros Love the fact that it is both PC and mobile friendly Cons Wish there was a little more customization Alternatives considered [SMART Service Desk](https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/) Reason for choosing ServiceWorks ServiceWorks was less expensive and more user friendly Review Source LG Luke G. managing member Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Stay far far away from ServiceWorks" December 7, 2024 1.0 This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed. The issues persisted, and when asking for a refund the company denied it. I used the app for 1.5 days, and they would not refund any of the one year subscription I paid for upfront. I did not even make it through the onboarding process, and they still refused to refund the payment. Pros It has potential to be good software, but the mobile app is entirely unusable due to bugs and constant crashes. Cons The mobile app has more bugs than the Amazon rainforest. It is literally unusable. When the issues were brought up during the onboarding process nothing was resolved, they just said to keep trying to use it. This is very subpar software that is so buggy it should not be released yet. Switched from [Breezeworks](https://www.capterra.com/p/151503/Breezeworks/) Needed more features than what my current software was providing. Review Source KF Krystle F. Owner Facilities Services Used the software for: Less than 6 months ### "ASAP Appliance" April 28, 2025 5.0 Our rep \[sensitive content hidden\] is amazing at showing us how to work the new system and answering questions! Pros Its VERY detailed oriented, I feel once we understand the system it will be easy Cons No day and time stamped note per customer per appliance. I highly recommend!!!!! Switched from [Dispatch](https://www.capterra.com/p/10019337/Dispatch-Connect/) Parts ordering and inventory much easier to keep up with Review Source VC Valerie C. Appliance repair tech Machinery Used the software for: 1-2 years ### "Listen to your users more " May 7, 2024 2.0 Frustrating. And this survey makes it worse we choose the program because of its connection to swift link an appliance repair specific company. You don’t even have that as an option for the industry we work in. Pros It’s mobile friendly and works on the tablet so we can go paperless Cons They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is Switched from [Swiftify](https://www.capterra.com/p/187779/Swiftify/) Switflink the company we came from isn’t an option in your box above It was discontinued we would go back to them if we could Review Source Response from Service Works May 9, 2024 Thank you for your feedback. We apologize for any frustrations caused by recent updates. Rest assured, we're prioritizing stability and will not introduce new features for a while. We value industry-specific integrations and will consider your feedback for future improvements. For further assistance, please contact our support team. Thank you for choosing ServiceWorks. MY MEL Y. Service Managert Consumer Services Used the software for: 1-2 years ### "Service Works Audit" May 7, 2024 4.0 What most frustrates me is the scheduling, the maps and the real time gps. But for the rest it is easy Pros Can sign in from anywhere because all the database goes to a cloud, and the computer stations will not depend on a main server like others. Cons Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last. Reason for choosing ServiceWorks The database stored in a cloud, the independence of the work stations. Review Source Response from Service Works May 9, 2024 Thank you for your feedback. We're glad our cloud-based system has provided convenience. We understand your concerns about route sheet management and GPS accuracy. Improving these features is a priority for us. Your feedback is invaluable, and we're committed to enhancing your experience. Feel free to contact our support team with any further suggestions or questions. Thanks for choosing ServiceWorks! ryH roderick y H. Owner Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Update service and input issues and concerns" May 7, 2024 3.0 Well for now just trying to get use to it and learning how to operate they are alot of features that my office staff don't know how to implement. Need more support by just picking up the phone and talk to someone. Pros New system I had to changeover from another vender but need more training to use all features Cons Need more training and if have a question need phone number to call and get answers quickly.........aloha Review Source Response from Service Works May 9, 2024 Thank you for sharing your feedback with us. Our Customer Success team offers short training sessions for your business to succeed. We encourage you to reach out to our team at 636-220-4363 for immediate assistance. Your feedback is appreciated in helping us enhance our system and better serve your needs. We look forward to continuing to support you as you navigate our system. DS Dave S. Secretary Construction Used the software for: Less than 6 months ### "Makes simple tasks complicated." June 14, 2023 1.0 Pros inventory feature is nice... when it works. Cons This program makes simple tasks complicated. Highly discourage from using. App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable. Strongly recommend looking at other options before using this program. We gave it a solid chance. Used it for 6 months, across 3 companies and 25+ staff. All of our staff had very similar experiences. Wasn’t worth continuing with. Decided to ditch the platform completely, even after paying in full for 3 licenses for 3 companies, as that would cost less than all the labour in trying to get the program to work properly. Save your time and keep your sanity… Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) we were looking for a more in depth program that could automatically assign product used to projects, as well as labour, and keep an automatic up-to-date inventory as we sold and completed projects. Review Source MY MATT Y. CLERK Consumer Services Used the software for: 2+ years ### "FEELING ABOUT SERVICE WORKS!" May 13, 2024 3.0 THINGS CAN BE SLOW AND TAKE EXTRA TIME TO COMPLETE, WATCHING THE LITTLE GEAR TURN AND TURN CAN BE FRUSTRATING. SUBMITTING CLAIMS IS HARD TO GET INTO, WE HAVE OVER 17,000 SUBMITTED TICKETS AND THE SYSTEM HAS TO GO THROUGH THEM ALL BEFORE OPENING APP TO SUBMIT A TICKET. HOURS THAT ARE NEEDED FOR A JOB CHANGES EVERYTIME YOU GO IN TO ASSIGN A TECH AND WE HAVE TO REMEMBER TO CHECK IT AFTER SAVING TO MAKE SURE HOURS NEEDED IS CORRECT. YOU HAVE UPDATED YOUR SEARCH BAR AND WE HAVE TO PUT THE PHONE NUMBER IN AND NOT THE NAME TO SEE IF CUSTOMER IN IS THE SYSTEM. SEARCH SERVICES WORKS SEARCH BAR WHEN PUTTING IN TICKET NUMBER, DROP DOWN TICKET NUMBER APPEARS AND THEN WILL JUMP TO 10 OTHER TICKETS ON DROP DOWN, WE HAVE TO HIT ENTER TO GET CORRECT TICKET TO APPEAR. OLD WAY GAVE US THE TICKET WE NEEDED INSTANTLY. Pros IT HELPS IN CREATING JOB TICKETS. DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE. Cons STOP CHANGING OPTIONS THAT SEEM TO SLOW DOWN THE WORK WE ARE DOING. CONSTANT CHANGE ISN'T ALWAYS A GOOD THING. WE GET USED TO USING THE PROGRAM AND THINGS CHANGE. Review Source Response from Service Works June 14, 2024 Thank you for your detailed feedback on ServiceWorks. We understand your concerns about frequent changes and their impact on your workflow. We aim to improve our system, but we recognize that constant changes can be disruptive. Your specific issues are important to us. Our team is committed to addressing these concerns to enhance your experience. Please reach out to us at success@service.works so we can assist you directly and make the necessary adjustments. Thank you for helping us improve ServiceWorks! SW Scott W. Owner Consumer Goods Used the software for: 1-2 years ### "Servic e Works" May 14, 2024 3.0 Pros The ease of scheduling and dispatching. Cons Almost daily something is Service Works is changing. Review Source Response from Service Works May 15, 2024 We appreciate your feedback. I want to assure you that we are currently prioritizing stability over new features to ensure our customers receive the reliable service they deserve. Thank you for choosing ServiceWorks! SB Susan B. Office Manager Consumer Services Used the software for: 1-2 years ### "Useful but frustrating" June 6, 2023 3.0 A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand; there's a multitude of steps for many operations ... for instance selling a part over counter is an involved multi-step process, making the customer wait while all the invoice and sale entry steps are performed. When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it. You cannot have part-time inexperienced office help at all using this system -- we spend much time correcting improper entries and trying to get them to do things properly. It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in filling things out properly and selecting the date for parts returns (easy to overbook when this doesnt get done) ... one thing that doesn't go over well is the office personnel correcting/reminding the techs to fill out the paperwork thoroughly... The training manual for ServiceWorks is WAY OUTDATED -- no excuse for 20 or so years to go by without redoing/updating the manual -- again, very time-consuming and frustrating when trying to learn the system, and way too wordy. Also, the system seems to crash or lock up occasionally causing a standstill in operations until the owner gets back from his service calls to care for the issue. Pros Great tech support and availability; SD mobile allowing office and in-field techs both able to see the progression and status of service calls, and a big time-saving help to the techs. However, while it's a time-saving boon for the techs, it has caused probably double the amount of time spent in office for this system vs. Swiftlink. It is also very nice to have the parts inventory linked to the jobs tickets/invoices.Warranty claim management and filing has been more streamlined with ServiceWorks and we find this to be a huge benefit. Cons Customer address: A glaring fault in this program is that there is only one address line for addresses, which is enough of an issue in itself that I would never choose this program again because of this one thing! In our area, 3/4 of our population is transient, lots of 2nd/3rd homes, and the need to have further defining information for many addresses which requires a 2nd address line or a line for a business name and then an Attn: line. One address line is a very outdated entry form and really unheard of any more. PARTS: The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up. We were of the understanding that we could have a Master List of parts we stock and that there was another place we could have nonstock parts listed ... this doesnt appear to be the case - if you want a record of non-stock parts that happen to be in the office stock, they need to be in the Master List in order to select them from the inventory or to see that we even have them... we worked out a system to mark those nonstk parts in the Master List; also it would be nice to have a field where you can put the date the last time a part in the Master List was updated... we worked a system out for that as well. LOCATION finder for dispatch map: is often wrong, often not very accurate... would need to link to a better GPS system in order for this to be dependable and useful for mapping routes. Reason for choosing ServiceWorks the mobile tech connection for in field service updates and parts look-up was something we wanted to try; and we wanted a program that was able to transfer our customer base and parts inventory from Swiftlink. Review Source KL Kevin L. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Bin Showered uses Service Works " July 24, 2023 4.0 It’s been great to grow with Service Works as they are learning the bin cleaning industry. Pros I love the support and constantly enhancing the product to help bin cleaners Cons I wish the scheduling optimizing tool is more user friendly that can easily change changes optimized with a drag and drop. And I wish the mobile app had a few more features Reason for choosing ServiceWorks It has most of the features I needed in a platform Review Source BD Brandon D. lead tech Consumer Services Used the software for: 2+ years ### "pros and cons" May 14, 2024 5.0 Pros easy to keep my calls in order and keep me on right track for day to day task Cons the moble app has issues with entering and deleteing items entered and has to be refreshed often Review Source Response from Service Works May 15, 2024 We appreciate your feedback! I want to assure you that we are prioritizing stability to ensure our customers receive the reliable service they deserve. Thank you for choosing ServiceWorks. JB Joshua B. BAMF Package/Freight Delivery Used the software for: 2+ years ### "Works for us now" May 13, 2024 4.0 It's alright! I'm glad we use this instead of ServicePower Pros It works most of the time. Could be faster considering the volume we do. Cons It's slower than any other system I've ever used. Review Source Response from Service Works May 15, 2024 Thank you for your feedback! We have monthly releases to keep our software running smooth and as up to date as possible. Thank you for choosing ServiceWorks! PM Patrick M. Technical sales support Construction Used the software for: 1-2 years ### "Works but has a few bugs" May 7, 2024 3.0 Pros All of the features we need are there even if we arent billi g our customers Cons The integration to android is clunky. It removes jobs from search when there is a glitch. Could also use the back buttom featurw from android and scroll wirh keyboard up. Review Source Response from Service Works May 10, 2024 Thanks for your feedback! We're addressing the Android integration issues you mentioned to ensure a smoother experience. Your input helps us improve, so please keep the suggestions coming. Thank you for choosing ServiceWorks! NA Nicole A. Secretary Machinery Used the software for: 1-2 years ### "Does the job " May 7, 2024 3.0 Pros I like that the dispatches from service bench automatically get sent to service works. Cons That there’s something new often, and they don’t seem to serve a purpose. For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one? Review Source Response from Service Works May 10, 2024 We appreciate your feedback. When creating a service ticket, you'll find an option to save all information at once. Subsequently, you can update individual sections of the ticket as needed. We recognize the importance of simplicity and efficiency in our system and are committed to refining it based on user input. Thank you for choosing ServiceWorks! ND Nicola D. Service technician Food & Beverages Used the software for: 6-12 months ### "Service technician " May 13, 2024 5.0 Pros Easy to use straight forward and functions as it should Cons Sometimes can be a little glitchy here and there Review Source Response from Service Works May 14, 2024 Thank you for the feedback. We are happy to see you are enjoying ServiceWorks! JR Jim R. Admin Consumer Services Used the software for: 1-2 years ### "Service works" May 7, 2024 4.0 Pros Fairly easy to use. Easy to train new employees to use. Fairly reasonable in price. Tech support is decent although communication could be better. Cons Not particularly easy trying to learn all the capabilities of the system. Reason for choosing ServiceWorks Easy to use. Other platforms were very expensive. Review Source Response from Service Works May 13, 2024 Thank you for your feedback! RP Rob P. owner Consumer Services Used the software for: 1-2 years ### "Doesn't work well for my 1 man Appliance Service Business" November 1, 2022 3.0 Not real pleased as I said Inventory Control does not flow easily. Pros Only pro is it can be used on a mobile device. Cons Keeping up with inventory does not flow easily. There are too many areas where you have to go and keep up with inventory. Currently my inventory is a mess. And I don't know how to fix it. You have to continually go to another screen and update inventory. I was converted from SwiftLink Software after 30 years. Now everything is in modules and tiers, which cost more depending on which tier you need. Lost a lot of features after migrating to Serviceworks. Lost monthly billing & warranty billing. Reason for choosing ServiceWorks Had no choice. 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