--- title: "ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/183679/ServiceWorks/reviews/" page_type: "reviews" language: "en" --- ServiceWorks 3.6 (115) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of ServiceWorks Ease of use 3.5 Customer Service 3.6 ## Pros and Cons in Reviews WD Warren D Senior Appliance ExpertConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs.“ March 3, 2026 WD Warren D Senior Appliance ExpertConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s route, see unassigned jobs, and assign them directly from the map. Despite this being a key selling point, we were later told that achieving this would require months of preparation and was not feasible in the near term.“ March 3, 2026 CG Carole G Accounting Auditing ManagerConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but our business is 90% warranty & 3rd party customers.“ March 2, 2026 WD Warren D Senior Appliance ExpertConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many of which are unnecessary and create confusion for both office staff and technicians.“ March 3, 2026 AF Aubree F accounts receivableConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer history and being able to see what is going on with techs in the field in real time.“ May 13, 2024 SS Steven S ownerUtilities, 2 - 10 employeesUsed the software for: 1-2 years. “I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference with no update .ive never been able to submit warranty jobs from SW.“ November 26, 2025 DP Deepak P OwnerConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “The mobile app makes it easy for our techs to update jobs in real-time.“ April 16, 2025 MG Matt G General ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately, has not been the case. Despite reviewing all available YouTube videos and webinars, the resources are primarily sales-oriented and lack practical guidance on effective usage.“ April 1, 2025 ## Showing most helpful reviews Showing 1-25 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RW Raymond W. Owner Consumer Services Used the software for: 6-12 months ### "Great program once you can figure it out " May 5, 2023 5.0 Pros So many feature dedicated to our line of work; appliance repair. Cons Not very easy to figure out at first but once you get the hang of it, it is smooth sailing. Review Source WL William L. President Wholesale Used the software for: 1-2 years ### "Small dealer" May 3, 2025 4.0 Would like to have more training on how to incorporate quickbooks, Pros Scheduling and job tracking. Warranty processing Cons Updates that we would like to have a choice of keeping or not. Switched from [Swiftify](https://www.capterra.com/p/187779/Swiftify/) Service works was the updated version of software, Review Source MB Max B. Owner Consumer Electronics Used the software for: Less than 6 months ### "Avoid at all costs. " August 26, 2025 1.0 I am a small business owner and a one man band. I do everything myself along with running 25 calls a week and being a single parent of two kids. In the sales calls they promised me they would make sure I hit the ground running. When it because apparent their service wasn't going to work for me they wouldn't let me break my contract. Pros I liked the idea of service works integrating with marcone. I liked the idea of their people helping set me up and get me running. Cons The mobile app. It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then and then it was never updated since. The text messaging has been described by my customers as spammy. The whole experience has been a nightmare. It took 3 weeks for them to get my logo to not be stretched on my invoices. When I was trying to use the software I would call the help desk for help. The most common answer to questions I got was I don't know. This software is clunky and made for the people in the office not the technicians who actually go out and make money for the business. Instead of innovating they decided to focus on getting the cheapest developers they could to write their software. Review Source EJ Everett J. Appliance Repair Owner Consumer Electronics Used the software for: Less than 6 months ### "Service.Works > HCP" March 24, 2025 5.0 I really feel like they care about MY business. Pros It does everything my last CRM didn’t do like inventory and commission tracking. Cons Because it does so much more than other CRM’s it also requires more onboarding. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Workiz](https://www.capterra.com/p/147525/Workiz/) Reason for choosing ServiceWorks They were too basic and limited for my needs. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) SW has inventory and commissions and they sent to actually care about MY business. Review Source RC Rick C. manager Recreational Facilities and Services Used the software for: 1-2 years ### "Easy to learn scheduling " April 16, 2025 5.0 Pros Easy to use schedule system and dashboard. Updating tickets are easy Cons Search of customer to go in different areas seems to be troublesome. Before an update , you could find all jobs in customer history. But if it is current, then you have to go to jobs search. Alternatives considered [ServiceBench](https://www.capterra.com/p/138688/ServiceBench/) Reason for choosing ServiceWorks easy to use and had more options for our customers Review Source DO David O. Owner Consumer Services Used the software for: 6-12 months ### "Worse of the worse " March 18, 2025 1.0 Dealing with SW was like dealing with a 5 year old that did not know nothing. I had nothing but issues after issues. Mad clients because their system stop sending out emails and text for a while. Missing customer info, missing scheduleing stuff. Pros \[sensitive content hidden\] was the only thing that keep me from leaving. After a while I could not deal with their system crashing or stuff missing. Cons Customer service was the worst of the worst. Nohting never got done. The \[sensitive content hidden\] is cluess. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Thought it would be a better choice and they were very nice at first. That changed is seconds Review Source Response from Service Works March 19, 2025 Thank you for taking the time to provide your feedback. We’re truly sorry to hear about the issues you've experienced, and we understand your frustration. It’s clear we fell short of the high standards we set for ourselves and the quality service you deserve. We would appreciate the opportunity to discuss this with you further and work towards a resolution. Thank you again for your candid feedback, and we hope to earn back your trust. mM marcella M. vp Real Estate Used the software for: 1-2 years ### "work order review" April 21, 2025 3.0 has been ok. the tech support feedback lacks follow up and understanding Pros the extensive information in a work order all in one page on a desktop version to start an order and to view an order Cons no added features that I specifically need: adding notes in images individually, adding extra images per work order, download images in bulk (simultaneously). Alternatives considered [Commusoft](https://www.capterra.com/p/149651/Commusoft/) Reason for choosing ServiceWorks pricing and features promised at demonstrations Review Source SM Shawn M. Owner Consumer Goods Used the software for: 1-2 years ### "Good Software " March 17, 2025 3.0 Satisfactory, could better options as explained above but a decent program. Pros Scheduling, inventory, warranty work transfer. Cons Needs better zone configuration to allow more customization. Invoice sent daily to customers, need better customization limits and or time frame. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Allows for better control of Inventory and warranty work Review Source RS Rachel S. Office Manager Retail Used the software for: 2+ years ### "ServiceWorks honesty" March 26, 2025 2.0 We switched to this program from Swiftlink because they were discontinuing support for that program. This program is not user friendly at all and our experience with it has not been good. Pros The schedule is one of the few things I like about the program. It makes it easy to glance at a technician's jobs for a specific time frame. Cons Where to start... The flow of making a work order isn't super smooth. When completing out a work order, you have to scroll down, then back up or the job can't be changed to delivered status. We have to pay extra in order to print statements. The website almost always runs slow and it takes forever to do any functions. The list could go on about specific things, but I think I'll stop there. Review Source KE Kimberly E. Accounting and Purchasing Consumer Services Used the software for: 2+ years ### "Appliance Repair Small Business" April 15, 2025 4.0 Out of all of the "SERVICE" programs this is the easiest to use. Pros I like the ease ability to maneuver and the layout. Very user friendly. Cons I have areas that I don't need or use. I would like to still be able to see and use multiple addresses for a customer. Some of our customers are landlords so they have multiple properties. Review Source Response from Service Works April 24, 2025 Hi Kimberly, great to hear from you and the great review, we appreciate it! We do support multiple addresses. You can set them up with one "Customer" with many addresses or you can use our Primary and Sub customer option. Have some advantages, and we want you to be able to do it the way you would like. Give us a call 636-220-4363 or click that chat bubble and we can walk you through it. MY MEL Y. Service Managert Consumer Services Used the software for: 1-2 years ### "Service Works Audit" May 7, 2024 4.0 What most frustrates me is the scheduling, the maps and the real time gps. But for the rest it is easy Pros Can sign in from anywhere because all the database goes to a cloud, and the computer stations will not depend on a main server like others. Cons Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the appointments is always mixed up and can't never prioritize the order of the scheduled stops from 1st-last. Reason for choosing ServiceWorks The database stored in a cloud, the independence of the work stations. Review Source Response from Service Works May 9, 2024 Thank you for your feedback. We're glad our cloud-based system has provided convenience. We understand your concerns about route sheet management and GPS accuracy. Improving these features is a priority for us. Your feedback is invaluable, and we're committed to enhancing your experience. Feel free to contact our support team with any further suggestions or questions. Thanks for choosing ServiceWorks! JG Jay G. owner E-Learning Used the software for: 1-2 years ### "pleased with ServiceWorks" May 15, 2025 5.0 over the past 3 years i have been really pleased Pros you can see all your calls on a calendar for the week Cons that you can no longer open the ticket from the calendar Review Source SB Susan B. Office Manager Consumer Services Used the software for: 1-2 years ### "Useful but frustrating" June 6, 2023 3.0 A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand; there's a multitude of steps for many operations ... for instance selling a part over counter is an involved multi-step process, making the customer wait while all the invoice and sale entry steps are performed. When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it. You cannot have part-time inexperienced office help at all using this system -- we spend much time correcting improper entries and trying to get them to do things properly. It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in filling things out properly and selecting the date for parts returns (easy to overbook when this doesnt get done) ... one thing that doesn't go over well is the office personnel correcting/reminding the techs to fill out the paperwork thoroughly... The training manual for ServiceWorks is WAY OUTDATED -- no excuse for 20 or so years to go by without redoing/updating the manual -- again, very time-consuming and frustrating when trying to learn the system, and way too wordy. Also, the system seems to crash or lock up occasionally causing a standstill in operations until the owner gets back from his service calls to care for the issue. Pros Great tech support and availability; SD mobile allowing office and in-field techs both able to see the progression and status of service calls, and a big time-saving help to the techs. However, while it's a time-saving boon for the techs, it has caused probably double the amount of time spent in office for this system vs. Swiftlink. It is also very nice to have the parts inventory linked to the jobs tickets/invoices.Warranty claim management and filing has been more streamlined with ServiceWorks and we find this to be a huge benefit. Cons Customer address: A glaring fault in this program is that there is only one address line for addresses, which is enough of an issue in itself that I would never choose this program again because of this one thing! In our area, 3/4 of our population is transient, lots of 2nd/3rd homes, and the need to have further defining information for many addresses which requires a 2nd address line or a line for a business name and then an Attn: line. One address line is a very outdated entry form and really unheard of any more. PARTS: The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up. We were of the understanding that we could have a Master List of parts we stock and that there was another place we could have nonstock parts listed ... this doesnt appear to be the case - if you want a record of non-stock parts that happen to be in the office stock, they need to be in the Master List in order to select them from the inventory or to see that we even have them... we worked out a system to mark those nonstk parts in the Master List; also it would be nice to have a field where you can put the date the last time a part in the Master List was updated... we worked a system out for that as well. LOCATION finder for dispatch map: is often wrong, often not very accurate... would need to link to a better GPS system in order for this to be dependable and useful for mapping routes. Reason for choosing ServiceWorks the mobile tech connection for in field service updates and parts look-up was something we wanted to try; and we wanted a program that was able to transfer our customer base and parts inventory from Swiftlink. Review Source KL Kevin L. Owner Recreational Facilities and Services Used the software for: 1-2 years ### "Bin Showered uses Service Works " July 24, 2023 4.0 It’s been great to grow with Service Works as they are learning the bin cleaning industry. Pros I love the support and constantly enhancing the product to help bin cleaners Cons I wish the scheduling optimizing tool is more user friendly that can easily change changes optimized with a drag and drop. And I wish the mobile app had a few more features Reason for choosing ServiceWorks It has most of the features I needed in a platform Review Source SG Sam G. Owner Utilities Used the software for: 2+ years ### "We love Service Works" May 19, 2024 5.0 We are so happy that we've decided to work with Service Works! This app has transformed our business by allowing us to be more organized in so many ways! Pros Service works has streamlined our scheduling, dispatching and invoicing. Keeping accurate service records and detailed job notes is a breeze! Cons Service Works overall is a great platform. I am more friendly with the desktop version than the app. The app is great, however, we do experience some glitches and bugs on occasion. Review Source Response from Service Works May 22, 2024 Thank you for your wonderful review! We're thrilled to hear that Service Works has streamlined your operations. Our team is continuously working to improve the mobile experience to match the desktop version's reliability. We're delighted that Service Works has transformed your business and helped you stay organized. Thank you for choosing us! CS Carol S. OWNER Consumer Services Used the software for: 2+ years ### "Fairly easy top use and easy to train employees on" October 31, 2022 4.0 made it very easy to be almost paperless everything is done on the technicians phone. Pros easy to use and easy to train employees on, very easy to use on the phone and has very few problems. Cons if you show a payment as a down payment you cant remove the payment without showing that it is a refund. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) wanted to go paperless Review Source NO NICOLE O. OFFICE MANAGER Consumer Services Used the software for: 6-12 months ### "DO NOT WASTE YOUR MONEY OR TIME ON SERVICEWORKS" May 14, 2024 1.0 I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY. THEY JUST CARE ABOUT TAKING YOUR MONEY AND GETTING NEW PEOPLE TO SIGN UP. Pros NOTHING, THIS COMPANY IS A SCAM!!! THEY WILL TAKE YOUR MONEY WASTE YOUR TIME AND PLAY GAMES WITH YOU. FIND ANOTHER SOLUTION BECAUSE THIS IS NOT ONE IT'S A MAJOR HEADACHE Cons THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE! Review Source Response from Service Works May 15, 2024 We are very sorry to hear about your negative experience with ServiceWorks. Your feedback is important to us, and we sincerely apologize for any inconvenience caused. We strive to provide excellent service and support, and I know our team is already actively working on resolving the issues you have encountered. Thank you. RS Richard S. Owner Hospitality Used the software for: 6-12 months ### "Blazing Bins " July 24, 2023 5.0 Working with the team up to this point has been a great experience Pros That they are willing to make changes or update the software and the programming to fit the needs of the service provider Cons At this time, the scheduling is not the most friendliest process. There is period there has been updates which are currently being used and looked at to see for approvements. Alternatives considered [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) Review Source MT Mark T. President Consumer Services Used the software for: 2+ years ### "Original Customer" May 17, 2024 2.0 I feel like I am getting little return for my investment. It is just a matter of time until I discontinue this service. Pros I have been a loyal customer since 1997, when it was SwiftLink. I am only with Service works because I have not decided on a company to transition to. I am no longer happy with the service nor the product. Cons The lack of customer service. The constant excuses. The poor accounting features. Review Source Response from Service Works May 20, 2024 Thank you for taking the time to share your feedback with us. We deeply value our long-term customers, and we sincerely apologize for the dissatisfaction you've experienced. We regret to hear that our service and product have not met your expectations recently. Customer service and reliable features are top priorities for us, and we are committed to making the necessary improvements and would love the chance to discuss how we can better meet your needs. Please feel free to reach out to us directly at success@service.works so we can address your concerns more personally and promptly. BD Brandon D. lead tech Consumer Services Used the software for: 2+ years ### "pros and cons" May 14, 2024 5.0 Pros easy to keep my calls in order and keep me on right track for day to day task Cons the moble app has issues with entering and deleteing items entered and has to be refreshed often Review Source Response from Service Works May 15, 2024 We appreciate your feedback! I want to assure you that we are prioritizing stability to ensure our customers receive the reliable service they deserve. Thank you for choosing ServiceWorks. PM Patrick M. Technical sales support Construction Used the software for: 1-2 years ### "Works but has a few bugs" May 7, 2024 3.0 Pros All of the features we need are there even if we arent billi g our customers Cons The integration to android is clunky. It removes jobs from search when there is a glitch. Could also use the back buttom featurw from android and scroll wirh keyboard up. Review Source Response from Service Works May 10, 2024 Thanks for your feedback! We're addressing the Android integration issues you mentioned to ensure a smoother experience. Your input helps us improve, so please keep the suggestions coming. Thank you for choosing ServiceWorks! KW Kerry W. DISPATCHER Consumer Services Used the software for: 1-2 years ### "ntl appliane" November 2, 2022 4.0 Its been a process.. noone of us here are pc savy folks and we are still learning Pros I dont find it overly hard to understand or use. It looks more professional than what we had. Customer service is awesome. I love the live chat and whomever I get always helps me out Cons i dont like, how you have to click on Prof action every time to see history, How sometimes things work and others same function is a pain to use (intermittantly) . So many steps to set up a ticket and close it out. Review Source RH Raul H. Office Manager Facilities Services Used the software for: 2+ years ### "Good software " November 8, 2022 4.0 I use a lot of features everyday, reports and schedule. I like how integrated the features are. Pros The software is easy to use, you need to see the videos to understand it very well but it is wonderful to use. Cons The fact that you need to end a recurrence, do some changes on the accounts and then add a recurrence again for the changes to take place. Review Source DB Dan B. owner Retail Used the software for: 1-2 years ### "service works" November 11, 2022 5.0 being able to have calender schedule inside the program only having to enter in the original program.in the past we had to use two programs to complete these tasks.. Pros like the service scheduling and the service work order detail on the work orders!pos is good to be able to use the scheduling right from the pos invoice.. Cons at first i did not like the reports section , but now i have talked to support and have had some reports taylored to our needs Review Source AM Alan M. Owner Retail Used the software for: 6-12 months ### "Not functional for a retail business" October 28, 2022 2.0 We cannot get it to sync with quickbooks without multiple errors, You cannot do a paid out of your til for gas or refunds that were bought prior to switching over so balancing the til cannot be done with this program. We have contacted serviceworks rep many times and every time told they will get with someone and get back to us but we NEVER hear back unless we initiate it and then are told the same lame thing. We are currently looking for another program that is more functional and has better customer support. Pros Scheduling of service calls . Cons We have had nothing but problems with the software and functionality. Reason for choosing ServiceWorks Serviceworks was we thought put out by the same people that made swiftlink but swiftlink is way more functional of a program than serviceworks for a retail store that does New, Used, Parts and service. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.