# Page 2 | ServiceWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ServiceWorks the right Field Service Management solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/183679/ServiceWorks/reviews --- ServiceWorks 3.6 (115) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ServiceWorks ## Showing most helpful reviews Showing 26-50 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WD Warren D. Senior Appliance Expert Consumer Services Used the software for: Less than 6 months ### "Unfulfilled Commitments and Persistent System Problems" March 3, 2026 1.0 My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations. Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us. Several operational challenges have made the platform difficult to rely on. Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many of which are unnecessary and create confusion for both office staff and technicians. Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s route, see unassigned jobs, and assign them directly from the map. Despite this being a key selling point, we were later told that achieving this would require months of preparation and was not feasible in the near term. The ordering process remains disorganized, and after the initial onboarding period, support has been minimal. Taken together, these issues have made the system difficult to use across the office and in the field. Overall, I am highly dissatisfied with the service and wish the platform aligned more closely with the user‑friendly, fully integrated solution that was originally presented. Pros What I appreciated most was the concept behind the software. The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is exactly the kind of streamlined solution our workflow needs. Unfortunately, the actual experience has fallen short of that promise and has often been more frustrating than functional. Cons What I found most challenging was the gap between what we were promised and what we actually experienced. We were assured that our data would transfer seamlessly from CDA and that the transition would be issue‑free. Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process. Switched from [CDA ON BOARD](https://www.capterra.com/p/227990/CDA-ON-BOARD/) Promises of a more user friendly and all-inclusive package. Review Source SS Steven S. owner Utilities Used the software for: 1-2 years ### "issues im having " November 26, 2025 2.0 its ok! the idea is great but its missing the mark in user friendliness. I like service works but with every update my account gets worse. I don't know if it's just my account or my code isn't right or my account needs a reset or what. its not easy to navigate through and then I have to worry about my data going on the fritz and worry about loosing a wo Pros its a one stop shop for appliances. but I've got so many different issues that I can't keep up with them all. y'all say its my fault and close my ticket out so it looks y'all are resolving the issue. or I never hear back with an update. Cons I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference with no update .ive never been able to submit warranty jobs from SW. my wo's don't show in process when a tech enroutes it just says "job status". its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its something that my office is doing wrong, when we do things the same way we always have only difference is there's been an update.when there has been a update theres not a good way to understand the changes. the way I wanna keep recxord my inventory I can't do because it can't be structured in that way and if it can be I can't get any help to get it figured out and again I can't make my own barcodes to even try Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) sw is better for appliance repair and keeps inventory Review Source CG Carole G. Accounting Auditing Manager Consumer Services Used the software for: Less than 6 months ### "Accounting/Auditing Manager" March 2, 2026 1.0 Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but our business is 90% warranty & 3rd party customers. This system is not user friendly in these cases. Especially when we have split billing - COD/ warranty claims & trying to run reports- aging reports, finding ACH payments, statements, etc. Pros Right now- we're still having major issues since we came on board with SW as of 2/16- Data still not fix from being imported. What information that's been imported, been entered incorrectly all data still in COD/ closed status from the import or part credits been posted as CC payment. Cons Being told by the developers on issues, that if you can't find what you're looking for here you need to go here. Now after 3.5 weeks being on SW we're getting No help when you need it, no one is available. Switched from [CDA ON BOARD](https://www.capterra.com/p/227990/CDA-ON-BOARD/) Was told this software was better and offer a lot of stuff that CDA couldn't offer Review Source WL William L. President Retail Used the software for: 2+ years ### "Not worth the paper it is printed on." March 5, 2026 1.0 It hasn't been great, I would love to speak to someone about issues, but we cant, so we are switching services. Pros When it actually works and doesn't glitch out, or run slow as a snail, and doesn't mess up inventory, it is ok at best. Cons Cant get a hold of anyone when there is a problem. Random unwanted updates that don't work. Systems does not remove products properly which messes up inventory. Review Source MG Matt G. General Manager Retail Used the software for: 2+ years ### "reliability over appearance please" April 1, 2025 2.0 Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately, has not been the case. Despite reviewing all available YouTube videos and webinars, the resources are primarily sales-oriented and lack practical guidance on effective usage. Furthermore, updates and enhancements have consistently introduced new problems, forcing me to devise workarounds to maintain functionality. A particularly disruptive update two years ago corrupted all existing service tickets. Although attempts were made to fix this, the issue persisted. As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours. Pros I like the theory of how its supposed to work, cost, and appearance. I like the integration with payment processing and the mobile app. Cons I find it frustrating to have to constantly engage with tech support to resolve issues. It is even more frustrating when I have to spend time proving the issues to tech support or the developers. My service tickets often get escalated to tier 3 support and remain unresolved for extended periods, sometimes even months. In some instances, the problems never seem to get fixed. Reason for choosing ServiceWorks Service Desk web hosting was very expensive. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Logiserve ( not listed) It was a paper invoicing system that was very outdated. Review Source MB Max B. Owner Consumer Electronics Used the software for: Less than 6 months ### "Avoid at all costs. " August 26, 2025 1.0 I am a small business owner and a one man band. I do everything myself along with running 25 calls a week and being a single parent of two kids. In the sales calls they promised me they would make sure I hit the ground running. When it because apparent their service wasn't going to work for me they wouldn't let me break my contract. Pros I liked the idea of service works integrating with marcone. I liked the idea of their people helping set me up and get me running. Cons The mobile app. It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then and then it was never updated since. The text messaging has been described by my customers as spammy. The whole experience has been a nightmare. It took 3 weeks for them to get my logo to not be stretched on my invoices. When I was trying to use the software I would call the help desk for help. The most common answer to questions I got was I don't know. This software is clunky and made for the people in the office not the technicians who actually go out and make money for the business. Instead of innovating they decided to focus on getting the cheapest developers they could to write their software. Review Source DP Deepak P. Owner Consumer Services Used the software for: 2+ years ### "Reliable, Efficient, and Easy to Use" April 16, 2025 5.0 Overall, the entire SW support is very helpful. SW itself is vast software, and there is pretty much everything you need to do your job. I run Appliance Repair Company (Appliance Pal), and it is the best software to run this type of business. Pros They have an awesome support team ready to help in every way. Software is easy to use. Straightforward: Streamlined scheduling and dispatching made our workflow so much easier. Invoicing and payment tracking are super intuitive. Customer support is responsive and helpful. Everything in one place—from work orders to inventory. More enthusiastic: Absolutely love how organized our team is now—ServiceWorks keeps us on track! The mobile app makes it easy for our techs to update jobs in real-time. Billing clients is a breeze—no more headaches. The customization options fit our business perfectly. Cons Their system needs a lot of maintenance and keep it running. A lot of times they go through system glitches. Review Source MF Michael F. Owner Construction Used the software for: 2+ years ### "ServiceWorks is worth every penny and more" April 15, 2025 5.0 I would recommend this product to any small business. We have a very good database and I am quite happy with the consistency of our client experience! Pros The app is great for our on site installers and the reporting for our accountant is easy. The templated notifications are very good. Cons Implementation was challenging and the notifications set-up took some time to get it all working. The emails and back end set up were the most challenging. Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Reason for choosing ServiceWorks Price and Simplicity. I have implemented various ERP solutions in my career and this one checked all the boxes for us. Review Source RM Richard M. President Information Technology and Services Used the software for: 2+ years ### "Happy Customer" April 16, 2025 4.0 Overall, ServiceWorks is a user friendly software that allows us to complete our work with out having to worry about the amdin side of our business. Pros The team at ServiceWorks are easy to deal with and very responsive. Cons When we first started we had to change a few processes but we have streamlined them now and are happy Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing ServiceWorks ServiceWorks met our needs and was easy to transition to and implement Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) They were unable to meet my companies needs Review Source DO David O. Owner Consumer Services Used the software for: 6-12 months ### "Worse of the worse " March 18, 2025 1.0 Dealing with SW was like dealing with a 5 year old that did not know nothing. I had nothing but issues after issues. Mad clients because their system stop sending out emails and text for a while. Missing customer info, missing scheduleing stuff. Pros \[sensitive content hidden\] was the only thing that keep me from leaving. After a while I could not deal with their system crashing or stuff missing. Cons Customer service was the worst of the worst. Nohting never got done. The \[sensitive content hidden\] is cluess. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Thought it would be a better choice and they were very nice at first. That changed is seconds Review Source Response from Service Works March 19, 2025 Thank you for taking the time to provide your feedback. We’re truly sorry to hear about the issues you've experienced, and we understand your frustration. It’s clear we fell short of the high standards we set for ourselves and the quality service you deserve. We would appreciate the opportunity to discuss this with you further and work towards a resolution. Thank you again for your candid feedback, and we hope to earn back your trust. KE Kimberly E. Accounting and Purchasing Consumer Services Used the software for: 2+ years ### "Appliance Repair Small Business" April 15, 2025 4.0 Out of all of the "SERVICE" programs this is the easiest to use. Pros I like the ease ability to maneuver and the layout. Very user friendly. Cons I have areas that I don't need or use. I would like to still be able to see and use multiple addresses for a customer. Some of our customers are landlords so they have multiple properties. Review Source Response from Service Works April 24, 2025 Hi Kimberly, great to hear from you and the great review, we appreciate it! We do support multiple addresses. You can set them up with one "Customer" with many addresses or you can use our Primary and Sub customer option. Have some advantages, and we want you to be able to do it the way you would like. Give us a call 636-220-4363 or click that chat bubble and we can walk you through it. JG Jay G. owner E-Learning Used the software for: 1-2 years ### "pleased with ServiceWorks" May 15, 2025 5.0 over the past 3 years i have been really pleased Pros you can see all your calls on a calendar for the week Cons that you can no longer open the ticket from the calendar Review Source DK Dianne K. Owner Consumer Services Used the software for: 1-2 years ### "Highly recommend ServiceWorks!" March 25, 2025 5.0 We own a trash bin cleaning company and have been a customer for almost 2 years now. ServiceWorks has been a game changer! We love everything about ServiceWorks and have been happy with the customer management tools. It's so easy to use. Obviously there is a bit of a learning curve, but that's with everything. Customer service has been fantastic! Pros ease of scheduling, route optimization and customer service! Cons There are no cons at this time that I can think of. Review Source MC Matt C. GM Facilities Services Used the software for: 1-2 years ### "ServiceWorks works for us" March 18, 2025 5.0 Overall we have been VERY happy with ServiceWorks Pros Love the fact that it is both PC and mobile friendly Cons Wish there was a little more customization Alternatives considered [SMART Service Desk](https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/) Reason for choosing ServiceWorks ServiceWorks was less expensive and more user friendly Review Source LG Luke G. managing member Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Stay far far away from ServiceWorks" December 7, 2024 1.0 This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed. The issues persisted, and when asking for a refund the company denied it. I used the app for 1.5 days, and they would not refund any of the one year subscription I paid for upfront. I did not even make it through the onboarding process, and they still refused to refund the payment. Pros It has potential to be good software, but the mobile app is entirely unusable due to bugs and constant crashes. Cons The mobile app has more bugs than the Amazon rainforest. It is literally unusable. When the issues were brought up during the onboarding process nothing was resolved, they just said to keep trying to use it. This is very subpar software that is so buggy it should not be released yet. Switched from [Breezeworks](https://www.capterra.com/p/151503/Breezeworks/) Needed more features than what my current software was providing. Review Source KF Krystle F. Owner Facilities Services Used the software for: Less than 6 months ### "ASAP Appliance" April 28, 2025 5.0 Our rep \[sensitive content hidden\] is amazing at showing us how to work the new system and answering questions! Pros Its VERY detailed oriented, I feel once we understand the system it will be easy Cons No day and time stamped note per customer per appliance. I highly recommend!!!!! Switched from [Dispatch](https://www.capterra.com/p/10019337/Dispatch-Connect/) Parts ordering and inventory much easier to keep up with Review Source SL SONJA L. PROJECT OFFICE MANAGER Mechanical or Industrial Engineering Used the software for: 2+ years ### "Progressively Improving " March 19, 2026 4.0 Service works has assited in streamlining customer records which helps a lot with response times and customer satisfaction. Pros The customer service is EXCELLENT - they try really hard to resolve issues and they are very pleasant while doing so. The program is very intuitive. Cons The lack of ability to edit forms within the program as well as not being able to scan documents to photos that are larger the 5mb. Would like to see each job ticket be treated as a separate job, not a job within the account meaning when a note is made, if the job number is not referenced, the note is associated with the account number and not the job number. Also, when updates are made, they come as a surprise at times. The system generated reporting can sometimes be an issue - some do not generate properly. When attempting to populate by "Jobs Custom Field" information does not populate. Review Source AF Aubree F. accounts receivable Consumer Services Used the software for: 2+ years ### "Service Works " May 13, 2024 4.0 We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer history and being able to see what is going on with techs in the field in real time. Pros We really like being able to invoice and schedule from the same program Cons Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers Reason for choosing ServiceWorks We choose this program over others because of the amount of features and customer support this program offers Review Source Response from Service Works May 15, 2024 Thank you for your feedback. We're glad you appreciate the integrated invoicing and scheduling features. We apologize for the glitches causing lost calls and understand the frustration this brings. We're actively working to resolve these issues. Thank you for choosing ServiceWorks! SB Susan B. Office Manager Consumer Services Used the software for: 1-2 years ### "Useful but frustrating" June 6, 2023 3.0 A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand; there's a multitude of steps for many operations ... for instance selling a part over counter is an involved multi-step process, making the customer wait while all the invoice and sale entry steps are performed. When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it. You cannot have part-time inexperienced office help at all using this system -- we spend much time correcting improper entries and trying to get them to do things properly. It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in filling things out properly and selecting the date for parts returns (easy to overbook when this doesnt get done) ... one thing that doesn't go over well is the office personnel correcting/reminding the techs to fill out the paperwork thoroughly... The training manual for ServiceWorks is WAY OUTDATED -- no excuse for 20 or so years to go by without redoing/updating the manual -- again, very time-consuming and frustrating when trying to learn the system, and way too wordy. Also, the system seems to crash or lock up occasionally causing a standstill in operations until the owner gets back from his service calls to care for the issue. Pros Great tech support and availability; SD mobile allowing office and in-field techs both able to see the progression and status of service calls, and a big time-saving help to the techs. However, while it's a time-saving boon for the techs, it has caused probably double the amount of time spent in office for this system vs. Swiftlink. It is also very nice to have the parts inventory linked to the jobs tickets/invoices.Warranty claim management and filing has been more streamlined with ServiceWorks and we find this to be a huge benefit. Cons Customer address: A glaring fault in this program is that there is only one address line for addresses, which is enough of an issue in itself that I would never choose this program again because of this one thing! In our area, 3/4 of our population is transient, lots of 2nd/3rd homes, and the need to have further defining information for many addresses which requires a 2nd address line or a line for a business name and then an Attn: line. One address line is a very outdated entry form and really unheard of any more. PARTS: The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up. We were of the understanding that we could have a Master List of parts we stock and that there was another place we could have nonstock parts listed ... this doesnt appear to be the case - if you want a record of non-stock parts that happen to be in the office stock, they need to be in the Master List in order to select them from the inventory or to see that we even have them... we worked out a system to mark those nonstk parts in the Master List; also it would be nice to have a field where you can put the date the last time a part in the Master List was updated... we worked a system out for that as well. LOCATION finder for dispatch map: is often wrong, often not very accurate... would need to link to a better GPS system in order for this to be dependable and useful for mapping routes. Reason for choosing ServiceWorks the mobile tech connection for in field service updates and parts look-up was something we wanted to try; and we wanted a program that was able to transfer our customer base and parts inventory from Swiftlink. Review Source PW Price W. Owner - Operator Environmental Services Used the software for: 6-12 months ### "Disappointed Entirely " November 2, 2022 1.0 TERRIBLE... we were misled, and our money was taken without any functional support from the team. The 'Fully customizable' interface was poorly executed, lacked customization, poor support from the tech who was assisting us. They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when we cancelled, we were thanked for our 'gift' of several thousand dollars and NO REFUNDS... "go pack sand... Super Clean Cans!" ... muhahahahah WOULD NOT RECOMMEND... We were so excited, but found out this was just a snake-oil sales pitch to take our money, but not deliver on a single service Pros We liked some of the features in the back end. We are a trash can cleaning business and the sales person said that we would love the "fully customizable" integration feature with our website and the ability to take payment for services in advance. We realized this was a lie. Cons We were misled about the features and integration abilities of the product. When we deployed and started the integration into our website... the "fully customizable" interface was very lacking, our customer service technician's favorite words were... "No, we can't do that" and we felt like we were lied to from the start. Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company. This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance. Alternatives considered [GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing ServiceWorks We were told that you had a fully integrated / customizable interface with our website (Webit platform) that we could use to take payments in advance. This was a lie. The interface was poorly executed and the customizable features were a joke. Very disappointing. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Jobber wouldn't take payments up front and the interface with our website was not up to standard Review Source SB Stacey B. CEO Consumer Services Used the software for: 2+ years ### "Small Business Miracle for Field Management" July 27, 2023 5.0 We are glad we switched. We used SW with our prior employer and there was still a lot of beta going on and so when we started our own company I thought we could find something more well put together and that was not the case. As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office. Pros Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for appliances being in the system and we do not have to add part numbers or prices in, OMG such a time saver. I love being able to customize our own invoices to show what we need it to for our business. Entering a customers information and scheduling is very easy and fast since it is all o one page, no switching pages or screens. Cons I have had a few issues with reports or some things not saving properly. The issues are minor compared to what I have experienced with other software or the mobile app though. When updates happen sometimes there is glitches, but their support when you reach out is fast with fixing or having a resolve. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) We needed part integration with Marcone and the texting notification with customers. Review Source MI Marion I. Owner Oil & Energy Used the software for: 2+ years ### "Highly recommend ServiceWorks" May 7, 2024 4.0 When we started with ServiceWorks in 2020, they met our needs and helped us get on track and stay there. Over the years, as our company has grown and evolved, ServiceWorks has been right there with us growning, changing and keeping up with our CRM needs. Pros ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. The reports are very diverse and give you eery type of KPI you could be looking for. The Customer data entry screen is very high functioning and helps you to track everything from basic customer information to warranty claims to advertising ROI. Cons The integration between the mobile app and the main system still has a few glitches especially when the techs are not near wifi signal Review Source Response from Service Works May 9, 2024 Thank you for your feedback. We are happy to hear you are enjoying our Software. Our primary goal is to see our users succeed, and we are dedicated to continually refining our platform to better meet your needs. Thank you for choosing ServiceWorks! LR Linda R. Owner Consumer Services Used the software for: 6-12 months ### "I don't believe this software is anywhere near ready for public use, due to constant bugs" August 27, 2021 1.0 I liked and trusted the customer service rep, or else I would have quit my subscription LONG ago. My experience throughout with actually using/trying the software was awful. I've never spent so long trying to figure something out, trying to set it up, trying to make it work, and trying to get bugs worked out, than I have with this software (about 7 months). When I finally switched to another software, I got all of this set up and working beautifully in ONE month. Pros The customer service representative was very knowledgeable and helpful, and also very sympathetic/apologetic regarding the constant bugs I kept having to deal with. He did a lot of work to keep bringing these problems to the developers' attention. Cons It is the buggiest software I have ever experienced, and I can't believe it is "ready" for public use. In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs. Almost every day, either the schedule wouldn't work, the dispatch wouldn't dispatch, the emails wouldn't email, the whole program wouldn't work, job times got changed to 3 am, etc. etc. Usually it was the employee app that didn't work. Many of my employees gave up on the app and refused to try it ever again. Additionally, it is EXTREMELY hard to figure out how to use. Whatever you think is how you should use it is DEFINITELY not how to use it, as you will screw something up. Reason for choosing ServiceWorks It claims to offer all of the features I'm looking for. Review Source Response from Service Works September 15, 2021 We are sorry for the problems you faced. We did try our best to accommodate all your enhancement requests including custom commission report, permission enforcement on mobile app, ability to send bulk statements, custom invoice template. We are glad that you found the software. If you change your mind in the future, we are always here. RJ Robert J. Diagnostic technician Automotive Used the software for: 6-12 months ### "Not a good tool" May 22, 2024 1.0 Miserable. Switching software to this made me consider quitting my job. Pros I cannot think of a single thing I like about service works. Cons Everything. The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support. This service is awful. Switched from [FastField](https://www.capterra.com/p/138489/FastField/) The company made this decision without discussing with anyone. Review Source Response from Service Works June 14, 2024 Thank you for taking the time to share your feedback about ServiceWorks. We sincerely apologize for the negative experience you’ve had with our product. We understand your frustration with the issues you’ve mentioned. We are committed to providing a reliable and efficient service, and it’s clear that we have fallen short in your case. Our team is actively working to address these issues and make significant improvements. We are currently in the process of rolling out updates to enhance the stability and performance of our mobile app, and we’re committed to resolving the bugs and glitches you’ve encountered. We would appreciate the opportunity to make things right. Please reach out to our Success team directly at success@service.works so we can address your specific concerns and work towards a solution that meets your needs. Thank you again for your feedback. We are committed to improving your experience with ServiceWorks. VC Valerie C. Appliance repair tech Machinery Used the software for: 1-2 years ### "Listen to your users more " May 7, 2024 2.0 Frustrating. And this survey makes it worse we choose the program because of its connection to swift link an appliance repair specific company. You don’t even have that as an option for the industry we work in. Pros It’s mobile friendly and works on the tablet so we can go paperless Cons They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is Switched from [Swiftify](https://www.capterra.com/p/187779/Swiftify/) Switflink the company we came from isn’t an option in your box above It was discontinued we would go back to them if we could Review Source Response from Service Works May 9, 2024 Thank you for your feedback. We apologize for any frustrations caused by recent updates. Rest assured, we're prioritizing stability and will not introduce new features for a while. We value industry-specific integrations and will consider your feedback for future improvements. For further assistance, please contact our support team. Thank you for choosing ServiceWorks. 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